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    Hagloch Jay M MD

    3.0 (2 reviews)

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    Health First Medical Group

    Health First Medical Group

    2.5(31 reviews)
    0.8 mi

    Health First (HF) does not have the same high standards of customer care that I get from Orlando…read moreHealth. There seems to be no accountability for poor/bad performance. Many HF doctors are long in the tooth (old) and not up to date on current procedures. For example one surgeon insisted that I needed a cervical fusion when all I needed was a nerve ablation. Another HF pain doctor took 2 weeks to get a prescription to my pharmacy and then had an employee lie to me. Another time , a nerve block was incorrectly done which put me into a stupor for three weeks. Last example, a HF cardiologist wrote cardiac clearances for two procedures that I needed and the anesthesiologists refused to accept them. I got a copy of the internal HF Customer complaint process and the theme is deflect, deflect, deflect. I spoke with customer care manager Tiffany and she demonstrated how to deflect. They DO NOT want formal complaints to be filed. They don't really care like I have experienced at Orlando Health. Based on HF employee behavior, I suspect that HF uses fear to motivate their employees. Many of the doctors and support staff are incompetent. I have many examples. I try to go to Orlando Health whenever possible, or even better, drive to Orlando. Please be wary of Anything HF and get second opinions outside of HF. On the positive side, the HF MRI facility in Rockledge was excellent and the lab at Gateway is very efficient. Competency and Accountability are the HF weaknesses from my perspective.

    I have been going to this lab for years. I have had nothing but positive experiences from the…read morereceptionist to the Phlebotomist. No complaints from me. If fact I have an appointment on Wednesday.

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    Health First Medical Group - Children's Play Area near Suite 1E, to right of their Check-in.

    Children's Play Area near Suite 1E, to right of their Check-in.

    Health First Medical Group

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    Stember Arthur, MD

    Stember Arthur, MD

    3.0(4 reviews)
    0.3 mi

    My husband & I showed up 15 minutes early for our appointment. Stephanie at the front desk…read moreintroduced herself and took all of our paperwork. She was Very Kind and commented on how well I had filled out our forms. She made copies of our IDs & Insurance Cards and we were in the exam room within minutes! Our Weight, Blood Pressure, Temperature, & Oxygen levels were checked & documented. The ladies were Very Efficient, Organized, & Friendly. Dr. Stember gave us a warm greeting and was very Thorough, Intelligent, Friendly, Kind, Honest, & Very Easy to Understand (No strong accent). I had Gastric Bypass Surgery in 2017 and a Bilateral-Brachioplasty & Panniculectomy in February, as well. Dr. Stember was able to talk to me about them in detail and not flinch when certain things were said. He is a Very Smart man & worth listening to. I also have an extensive medical history from when I was 375 pounds, again Dr. Stember was caring the whole way through! Now my husband was an Electrical Engineer for 30 years and had to retire because he is now legally blind. It's been very hard on him mentally and Dr. Stember could see that, so he recommended that he see a therapist. The time & attention he spent talking to us about details was Awesome & Very Thoughtful. My husband & I are Very Happy we moved to the area and found Dr. Stember! If you need a PCP - Dr. Stember is the Best!!

    Dr Stember has been our family Primary For 25 years. He is…read morewonderful. Delivers individual Attention and is very thoughtful and does not miss anything.

    Hagloch Jay M MD - physicians - Updated May 2026

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