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Stember Arthur, MD

3.0 (4 reviews)

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Health First Medical Group

Health First Medical Group

(31 reviews)

Health First (HF) does not have the same high standards of customer care that I get from Orlando…read moreHealth. There seems to be no accountability for poor/bad performance. Many HF doctors are long in the tooth (old) and not up to date on current procedures. For example one surgeon insisted that I needed a cervical fusion when all I needed was a nerve ablation. Another HF pain doctor took 2 weeks to get a prescription to my pharmacy and then had an employee lie to me. Another time , a nerve block was incorrectly done which put me into a stupor for three weeks. Last example, a HF cardiologist wrote cardiac clearances for two procedures that I needed and the anesthesiologists refused to accept them. I got a copy of the internal HF Customer complaint process and the theme is deflect, deflect, deflect. I spoke with customer care manager Tiffany and she demonstrated how to deflect. They DO NOT want formal complaints to be filed. They don't really care like I have experienced at Orlando Health. Based on HF employee behavior, I suspect that HF uses fear to motivate their employees. Many of the doctors and support staff are incompetent. I have many examples. I try to go to Orlando Health whenever possible, or even better, drive to Orlando. Please be wary of Anything HF and get second opinions outside of HF. On the positive side, the HF MRI facility in Rockledge was excellent and the lab at Gateway is very efficient. Competency and Accountability are the HF weaknesses from my perspective.

I have been going to this lab for years. I have had nothing but positive experiences from the…read morereceptionist to the Phlebotomist. No complaints from me. If fact I have an appointment on Wednesday.

Suntree Internal Medicine

Suntree Internal Medicine

(96 reviews)

I have been going here for years and it's great, no complaints. They have a little bit of a high…read moreturnover with the doctors and nurse practitioners, but that doesn't affect my level of care. I've liked each doctor I've had

If you want any medical care, don't go here! Not one person cares about the patient…read more They charge you for "extra" fees that they don't disclose, and your insurance company doesn't pay. The billing department will harass you for the money. I paid the $200.00 and contacted my insurance company, which told me that the billing department had coded the charge incorrectly and that my insurance had sent a check to Suntree for the amount. I had the check # and proof that it had been cashed, which I sent to Suntree. I was told that it had not been posted yet! Now Suntree had $400.00 in their pocket, and trust me, it was a hassle to get MY MONEY back! Finally, after calling several times, I was credited on my card. 2 weeks later, I received the same $200.00 bill, stating it was overdue! I have also had to wait for over 24 hours for a prescription to be sent to CVS! If you call and ask where the prescription is, they first tell you that they are TOO BUSY at the moment to send it in. The second time you call, they tell you that the Dr has not given the prescription list. This is 4 1/2 hours after your appointment. It was a Saturday, and Suntree closed at 2:00 PM, while CVS closed at 6:00 PM. Called CVS at 5:30, and nothing had been sent in! Called first thing Sunday morning and was told they were working on it! Waiting more than 24 hours for a prescription is unacceptable! Beware of Suntree Internal Medicine. Terrible practice!

Stember Arthur, MD - internalmed - Updated May 2026

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