I made an appointment here and was told that I would have to come in to get the new patient forms. I did so in advance of my appointment and was told that I would have to come back the day of the appointment for the forms. When I asked if they could send me home with a set or fax them to me if they weren't readily available, I was told that the forms only take "five minutes" to complete. I explained that I really did not wish to rush through them and another employee indicated I could come twenty minutes early to complete them. When I asked why it would take twenty minutes to complete forms that I was just told only take five, I was dismissively told I could come early. The first employee I dealt with had at least one facial piercing and was wearing inappropriate clothing. She was hardly professional in appearance. The second was simply rude. I explained that I would let my referring physician know about this visit as well as an immediate family member who also happens to be a physician. They didn't care. When I stated I would like to cancel my appointment, I was asked if I would like to reschedule. Ha! Incidentally, the employees involved were Rebecca and Nicole. Rebecca simply seemed stupid while Nicole came across as quite rude. I don't care how stellar a physician might be; he is responsible for his office staff. If they treat the immediate family member of a fellow physician this way, how will they treat others without any connection? Other observations: They apparently have a policy where if you wait longer than 30 minutes, they give you some type of credit or gift card. Is this a sandwich shop or a physician's office? Also, look at the length of time some of their doctors have been in practice. I don't wish to be anyone's gerbil. If you've seen the commercials for this practice, understand that they only appear to be showing the oldest looking of their physicians so as not to scare off potential customers - I mean patients. read more
