I was originally scheduled for doctor with Health First with 6 week wait for an appointment. I…read morehelped a close friend to visit Dr Koretsky then I asked my primary care physician for a new referral to Dr Koretsky who saw me within weeks and scheduled my procedure also within a few weeks. I had a good experience with my out-patient procedure at the Surgery Center of Melbourne. Yes I would recommend Dr Koretsky.

Leaving this office. Why? They were to call me to schedule my colonoscopy and never did. Now I am…read moretrying to get my records to transfer. When I call there, every option on their phone 1thru 5, no one picks up. After 40 min of trying to get a person they answer only to transfer me to a person who before never picked up and still did not. Then I call right back and the girl hangs up on me saying my phone dropped. No, you hung up because I am upset no one answers your phones. Then she tries to tell me "This is our busy season and we are short staffed" and asks me to call back!! Are you kidding me? No. I had to leave my number and wait. If you're so busy, then this doctor is making the bucks enough to hire enough people and pay them well. Perfect example of crappy customer service and poor healthcare. Send my records to where I need them please!

I had to go to this Cancer Institute today for my infusion for ulcerative colitis, and the…read moreexperience was incredibly disappointing. From the moment I arrived, the male receptionist was rude and unwelcoming. I was then taken to the back where it was very crowded, and I was told I would be moved to a yellow room. As soon as I sat down, I overheard nurses openly complaining--talking negatively about other rooms "pushing patients off on them" and saying they weren't even busy. What made it worse is that they continued speaking in a way that made it clear they were talking about me, as if I wasn't sitting right there. I can't imagine how devastating this kind of treatment would feel to someone who is there battling cancer. No patient should ever be made to feel like an inconvenience while receiving medical care. This experience was shameful, unprofessional, and completely lacking compassion.

Excellent service had to get some test done. I had an appointment and they were right on time…read more Office was clean and bright also had a tv to watch. It was quite busy but on point when it came to customer service.

Dr Koshy was very uncaring when I went to see her! I would not recommend her.. She did a procedure…read moreon me and afterwards basically left me hanging when I was having stomach issues. Her response was for me just to go get a second opinion from another Dr! She could care less about me or my patient care..

I I have been seeing Dr. Gita Koshy for over 2 years. She is a wonderful,caring Dr. but even…read more more so a very caring human being. She and her staff are so accomodating. A perfect example of this is as follows. I had an appointment a week ago.Due to a last minute conflict I had to change it. Instead of scheduling me a week or so out, Naomi changed the time, but kept appointment on the same day. The very next day yet another last minute change from another Dr. Once again I called Naomi and once again she changed the time and kept my appointment on the same day. I don't ever remember a Drs. office doing anyhting of the sort. If more of this sort of treatment of pateints were like this, it would be much more pleasant on the patients behalf. I realize we must all give and take ...But kudos to you & your staff Dr. Koshy

4 Stars - Pre-op appointment review…read more I chose this office because of the referral from my primary doctor. I arrived on time and signed in. I waited a few minutes before I was called to finalize the check-in (pay the co-pay). After another, longer wait, Jasmine called my name and walked me to the examination room. She was personable and engaging in collecting and inputting required information. After Jasmine finished, I waited 10+ minutes for Dr Reddy, and passed a portion of the time by educating myself using the interactive wall computer screen. Dr. Reddy asked questions to clarify my reason for getting a colonoscopy and explained the process at a high level. He gave me opportunity to ask questions, and then walked me to the scheduling desk. Alex (of scheduling fame I have to believe) was the star of my visit. He provided all the prep details and worked out a solution for the pending change in my insurance provides. Alex was very knowledgeable, confident, and personable, and left me with a very favorable impression of the office.

My name is Juan Rodriguez and I want to tell that I had a…read morevery bad experience with the front desk and handling of patient. After hour and a half waiting, I asked the front des young lady if the is normal that long waiting, instead of trying to find out why it was happening, she jus asked with a cold face, "do you want to reschedule your appointment?" like we don't matter to them "is like saying "come again to waste your time" I was referred by my primary Dr. to this place, I don't have any complain about the Dr since I didn't even see him, I left fuming and very upset for the stupid attitude of the young Gen Z lady at the front desk, of course I will look for another Dr. to see if I have better luck. All this for the lack of professionalism of that young lady.