We have been repeat guests up until our last stay. We had requested to stay in a rental like the one we typically rent from them, but were instead put in a cabin that had holes in the upstairs bathroom walls, mold / mildew in the upstairs bathroom footboard, mold/mildew on the upstairs bedroom window, and dangerous stairs. The stairs were steep and uneven. In addition, the upstairs door opened immediately / directly over the first stair. There was no landing at all. If someone were to wake up and sleepily try to go down stairs, it would be very easy to miss the first step and fall down the entire first flight of very steep steps. Lastly, they advertised that this rental had a dishwasher, but upon arrival it had a unit that was being stored in a closet! We called about it and were told that WE would have to move it and install it for use. I reported all of this to management and provided the information in a survey. They responded by offering a free night's stay, if we paid for two nights, at another rental in the future. We tried to take them up on it but they keep cancelling our reservations and will not return our phone calls despite promising that they would when I have managed to get someone. Basically, their offer was NOT in good faith and they do not plan to honor it over a holiday weekend despite the fact that there are currently two rentals we have expressed interest in. I don't know what happened to this company! This has been a horrible experience and not at all what we had experienced before. I can no longer recommend them at all. read more