Booked the reservation using my sister's Costco account. Didn't have any problem picking up the car…read moresince the reservation was under my name. Reserved an "intermediate" car and was given a pretty new Toyota Corolla (under 10k miles on the odometer). However, the car was already in pretty bad condition. Both the driver and the passenger front seats were stained. I didn't even realize they were stained until I got home from picking up the rental and so they weren't noted on the reservation papers. I was a little bit worried that they were going to blame me for the stains but no issues about that when returning. The fragrance that they use to deodorize the car smelled really strong. Like REALLY STRONG. The moment you open the car door, you could just smell it. And after you've been driving in the car for a little bit, you could smell it on your body. Definitely ew. Avis employees: Seriously, what do you guys put in the car? Tone it down a bit, please. Anyway, the pick up and return process was smooth. Downside is they don't offer to pick you up and/or drop you off back at your place (unlike Enterprise) so you would have to have someone come get you or use Uber. I used Uber to come here and to get back to my place, costing me an additional $12 so take that into consideration when you're making your car reservation.

The so called Manager there, Brittany is such a liar and is extremely rude and unprofessional as…read morehell! This place will charge you for items you didn't request and will send you to the great beyond to clear the matter. I'll never rent from this location or Avis ever again. Extremely poor customer service! Distasteful and NOT trustworthy whatsoever!

Tubo Onalaja was fantastic! He was quick but professional and friendly, got me into my rental car…read moreand out of there very quickly. He also worked with me when the body shop my insurance chose tried to mess me over by claiming the wrong date of my vehicle return, which would have cost me out of pocket for a day of car rental. I would highly recommend this location, especially if you can deal with Tubo! And avoid Classic Collision for insurance body work.

I came to this Enterprise Rent-A-Car on Fondren and Westheimer was because my car was at Bemers…read moreAuto a couple of blocks away. I didn't know how long my repair was going to take and I needed a car to get home. So, I made a reservation online to pick up a car here. Within a few minutes, I received a voicemail saying deposit is $300 and other tips. The repair ended up being on the same day. I called to ask if I can change my contract but the office was closed. I waited till 10 am Saturday and they still haven't called. I went to the office, it was packed. I thought okay. No change and I'll return it on Monday. There seems to be some staffing shortage at this office. One person handles everything in the office. I saw 2 people moving cars in the lot. Returning my car was a breeze. I had to make sure that I bought gas. The vehicle had no issues. I had to take some pictures of the scratches and made sure they were aware. Because I didn't get an inspection report beforehand. My deposit was returned back to my bank account. I don't mind coming back but I'll check out other Enterprises first. It's hard to drive into the lot.

Regarding vehicle accident vehicle rental through car insurance…read more 1. Was told by manager that the other person who's at fault car insurance company would cover for the rental AND insurance of vehicle and to use enterprises insurance temporarily until USAA (the person who's at fault insurance) is switched over. Come to find out, USAA ONLY covers for rental and not rental insurance of vehicle resulting in me having to pay out of pocket for enterprises insurance during the rental period. Was also told that compensation would be provided to lessen the cost and that he would reach out to me but never did. Tried following up but nothing was compensated. 2. Was told at beginning of renting vehicle that I would get a call at least a week before on when to return vehicle to avoid deadline and fees. Received a call 4days after deadline saying rental is due and to reach out to other persons insurance to compensate for the extra days pass the deadline. High don't recommend. They will do whatever to rob your money

Highly do not recommend. My credit card was charged multiple times for one rental on top of that i…read morewasn't supposed to be getting charged from the beginning seeing as though I am the claimant of an accident. ( outside of the $50 ) On top of that no one in the office communicates effectively and usually doesn't respond via text until after business hours or right at 5 when they close. This is the literally the worst experience I've ever had. There only response for everything they tell me is " the charge will fall off". If I could give no stars bro I would.

I had to rent a car here because my car was being fixed and this is who my insurance uses. Called…read moreahead to see what was available, showed up to get it. There was a bit of a wait, but I was taken care of pretty quickly. What I did not like was that the manager was sooo pushy and annoying trying to get me to purchase the insurance. Like we both know that I have car insurance and I don't need the extra coverage. So when I told him I didn't want it, he literally took all the time until I drove off thinking of scenarios to throw at me to convince me to pay. It's annoying, some of us are aware of how that whole throng works and I really should only have to say it once for you to understand. When I came to return the car, I dealt with the same person who tried to charge me. I said that I called to make sure my insurance had sent over the reservation, there were a few issues with that but we got it covered. I ended up having to pay a dollar and change but he needed to charge me $2. They have a credit card machine that didn't work...weird. Also, I told them I didn't need them to fully detail the car but it smelled like someone fried an entire bucket of chicken in the car. Thank god I didn't need to drive it that much.

Worst experience renting a vehicle yet. The staff here is completely inept and inconsiderate. The…read morehertz app, also a joke. On the app, they pretend to allow you to pick your vehicle (I needed to ensure I had a car large enough to fit 4 kids + car seats/booster), but when I arrived, the employees stated they "never offered XYZ car", and proceeded to try and put me in a smaller car, at a higher rate. Uh, what? He didn't even attempt to rectify the situation. I would go anywhere else, or just consider hiring a driver for a week if your car is in the shop. It will certainly be a more enjoyable experience, and likely the same cost!

Talk about getting things done when I needed it - Elite Rent A Car came through when no one else…read morecould - and when I needed them most! Normally, I am never in need of a local Rental Car, though about midway through October 2021... well, I found myself in need of one. Going online, I was dismayed at the lack of cars in the area - then I was quoted by Hertz $721 for a Honda Accord 4-Door through the weekend (and I had to keep it the WHOLE weekend). You read that right. Budget at IAH wanted $832 for a little Toyota Corolla for the whole weekend. Budget? That broke the bank. Not knowing what to do, I thought to myself "Is there a local solution?" and "Surely, the national chains cannot be on the only ones!" and wouldn't you know it - I found this gem that is Elite Rent A Car of Houston, Texas. I was able to turn the car in within 24 hours, they had inventory, and it was only about $184 all-in with tax, etc. for the rental. And add to this - the car was phenomenal. Clean, awesome, and a very nice late model large SUV. And I was allowed to bring it back in 24 hours. Talk about nice. I ran a lot of errands that needed running for my family, and in the end, Elite Rent A Car made it happen. From the initial phone call with Elaine to everyone involved (Juan, Miguel, and Team) the process was fast, friendly, and fun. I was in and out with speed and without worry. The office was nicely located over on Westheimer near the Beltway (meaning I did not have to drag my booty up to an airport - which was the only place Hertz, Budget, and Enterprise had cars at, increasing their rates substantially with Airport Fees) and conveniently located across from a very inexpensive gas station. In short, the entire team was a gem to work with at Elite Rent A Car, they called me when the car arrived earlier than expected and that was an added touch. Loved everything about the experience, and I encourage anyone needing a rental in Houston to pass up on the bloated, overpriced nonsense of the national chain houses and always count on Elite Rent A Car! Juan, Elaine, and crew are stellar and they are fun to work with.

Mr. Carbajal at the NW location was very helpful when I needed a SUV on short notice. The process…read morewas straightforward and efficient, and the car was clean and perfect for my trip. I will definitely utilize them again for future rentals.

This review is for Alexis, a customer service agent at this location…read more While the "reservation" system that's in place is still imperfect, even after the famous Seinfeld episode from 30 years ago, Alexis did a wonderful job on Christmas Eve Eve. She stayed patient, kept customers informed and did everything to help people get in cars. She even was on the phone with other locations. Alexis deserves a high five, as well as the co workers who were checking people out and cleaning cars. The reservation system at all rental places gets 1 star. The higher ups should probably go watch that Seinfeld episode and make some changes.

Enterprise on Richmond Thanks…read more To Ms.Zee and Management The saying goes: Life give you Lemon's Well Enterprise Help Me Make it Lemonade: My car put me down, and the need to get to work and back home put me into using a Enterprise Rent A Car: I do have AAA Roadside insurance But For all you forks with AAA roadside assistance insurance They only give you a 1 day free rental if they tow your car. So....... I found myself with a out of pocket Rental car bill. Big Thank you ! Ms.Zee For my rental car upgrade, I had a wonderful stress free week in your Toyota Corona rental car with backup camera. Sincerely, Ms.Alice

Nice location , you can leave your personal car for free, Tammy Jenifer n Fazle were nice…read moreI saw reviews before getting to location and saw some picky upset customer front of me Com on you are not buying a car, just renting a car move on buddy

I also wish I could give them zero stars - common theme. I rent cars almost every week across the…read morecountry and every time I rent now, I think of the horrible experience I had at this location in January...it has literally scarred me. Basically, 7-10 days after I turned the car in, I received a text saying that there was damage. A picture was attached of a small black blemish (less than an inch) and there was a bill for about $100. As I say, the location had been in possession of the car for over a week and had accrued additional miles on the vehicle (driving around, another rental, etc.). I had not caused any damage so I wanted to, of course, protest this charge. I could not get anybody to return any calls or e-mails. Within a few more weeks, I received a another correspondence out of the blue that randomly bumped up the damage payment to $700 with no explanation. Again, very difficult to get in touch with the correct people at Hertz to discuss or resolve - it was a nightmare and took hours and hours of my time. Eventually, the issue was resolved at Hertz Corporate but only after months of Hertz trying to have me pay the claim. The whole experience completely changed my view of Hertz and, in particular, of this particular location. The people at this Hertz location are on the lookout to screw you - please beware if renting here.

This place will over charge you and hold your deposit. Customer service is completely impossible to…read moreassist. They charge $12 for each extension and charged my card for each extension. They kept my deposit saying it covered the extensions! Then charged me again for the extensions at return. If you got money to waste come here otherwise RUN! The lady at the front desk knew they messed up and wasn't supposed to charge me but then she recanted after I started trying to speak with management. They are gonna regret the day they met me or at least that they scammed the wrong person. Budget has been sued in the past for the exact same issues. They haven't learned their lesson.

Don't rent from this location. Umar is rude as hell. He has no customer service skills…read more When I went to renew my Car Rental, he said my credit score wasn't good enough to rent a car. I had already been renting a car from this Budget location years. He took the keys, and he wouldn't let me unload everything I had in my car. What an asshole. I had to walk back to my Apartment, get my car, and drive it back to Budget before they closed to get my belongings. He is a jerk. He only cares about your money. Don't rent from this Budget location. There are plenty of other good Car Rental locations in 77063. Then they had someone in their Customer Service Department call me to ask what happened. Why? Nothing was going to get done about it. Umar runs the place so would they even call me. Also, any maintenance issues that occur, you have to pay for them yourself. Other Car Rental locations have National Accounts with places like Firestone, and NTB where you get all the maintenance done for free. Not so at Budget. If you're smart, you will spend your money at another Car Rental Company. I just hope the other Budget locations don't have employees as rude as Umar. Obviously, from reading the other reviews, I'm not alone in my opinion. Bruce Wilson

G Cube is a great…read moreplace to rent a car. They always have newer model cars available. Book on their website and they have coupon codes time to time. I always rent from them when everybody ran out of cars. They have compact, medium, luxury and passenger vans available also. Their check out process is easy but be sure to send them your insurance before you go to them or it might take time to process. Cube is the way to go. They sell used cars as well so I thought that is a cool Idea to rent a car and if you like it you can make a deal to buy the car.

They gave me great deals, newer rides, and great service. Definitely will be back. Even gave me…read moreAAA discounts

I want to dedicate this 5-star review to this Enterprise Rent-a-car agency on Highway 69 (aka…read moreSouthwest Freeway) in Westwood as my first review of 2025. I rented a car last September. I had a glitch with pricing with a new agent at the time time of pick up. After I messaged the manager, he fixed it on the same day. I was forever grateful for his attitude. The service was great. Employees were friendly. The vehicle I rented ran pretty good. It was a weekend trip from Houston to New Braunfels. I was glad there were so many selections. I would definitely come back to rent another car from this location.

This enterprise location was phenomenal. All of the staff were friendly and efficient. Phone calls…read morewere answered promptly and able to answer my questions. I had a major car wreck which required the rental. They made the process so much easier for me and such a stressful time.