We booked our family tickets for six people two weeks ago on Chase Travel. We selected our seats for both outgoing and return. Today to retrieve my confirmation number I went back online and I was shocked to see that my outgoing seats had not been assigned. I called Chase Travel and spoke to one of their representatives just a few minutes ago and was given a lecture, and she insinuated that I and my wife were lying. That is so disgraceful. And so patronizing. And even so stupid to think that we would book our return seats, but not our outgoing, which are even more urgent and upcoming. Secondly, she said that, even when you select your seats with Chase Travel, they are not confirmed unless the airline confirms it. We were never told that at the time of selecting the seats. And that is also a disgrace. And we were never told or sent an email either from Chase Travel that the seats assignment had not been confirmed or rejected by United who are the airline. And thirdly, she said that if we were telling the truth, then we would have received those seat assignment confirmation numbers in our purchase email. The fact is we have never received any seat assignment confirmations in our emails. And our return seats HAVE been confirmed. So either she was lying or she's incompetent and doesn't know the facts about how and when seat confirmations are issued. Either way we have had a horrible experience with Chase travel and I don't think I will ever use them again because if my seat assignments are not confirmed when booking with Chase Travel, then what is the use? What if I never find out until the last moment.???? Now I'm being forced to pay extra to get seats for my family to sit together. Shame on Chase Travel and shame on their condescending Customer Service rep. read more