Cancel

    Open app

    Search

    Enterprise Rent-A-Car

    3.1 (42 reviews)
    Closed 7:30 am - 6:00 pm
    Updated 2 weeks ago

    Enterprise Rent-A-Car Photos

    From this Business

    You might also consider

    Recommended Reviews - Enterprise Rent-A-Car

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 5
    Thanks 0
    Love this 3
    Oh no 0

    4 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    The absolute worst experience I've ever had renting a car. Will never use this location again.

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of David N.
    3
    107
    108

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    7 years ago

    Honestly it's just the customer service that sucks like I can not stress it enough. They were rude from the phone to the actual store.

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ekiria C.
    0
    21
    121

    9 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1
    Photo of JustMe A.
    30
    147
    70

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of John S.
    53
    37
    6

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    The booking process was excellent and all the customer service reps were excellent. Would recommend this location to anyone.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Lindsey Jones, assistant branch manager, had a driver take me outside their normal range to pick up my wallet.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Elite Rent A Car

    Elite Rent A Car

    5.0(7 reviews)
    4.6 miWestchase

    Talk about getting things done when I needed it - Elite Rent A Car came through when no one else…read morecould - and when I needed them most! Normally, I am never in need of a local Rental Car, though about midway through October 2021... well, I found myself in need of one. Going online, I was dismayed at the lack of cars in the area - then I was quoted by Hertz $721 for a Honda Accord 4-Door through the weekend (and I had to keep it the WHOLE weekend). You read that right. Budget at IAH wanted $832 for a little Toyota Corolla for the whole weekend. Budget? That broke the bank. Not knowing what to do, I thought to myself "Is there a local solution?" and "Surely, the national chains cannot be on the only ones!" and wouldn't you know it - I found this gem that is Elite Rent A Car of Houston, Texas. I was able to turn the car in within 24 hours, they had inventory, and it was only about $184 all-in with tax, etc. for the rental. And add to this - the car was phenomenal. Clean, awesome, and a very nice late model large SUV. And I was allowed to bring it back in 24 hours. Talk about nice. I ran a lot of errands that needed running for my family, and in the end, Elite Rent A Car made it happen. From the initial phone call with Elaine to everyone involved (Juan, Miguel, and Team) the process was fast, friendly, and fun. I was in and out with speed and without worry. The office was nicely located over on Westheimer near the Beltway (meaning I did not have to drag my booty up to an airport - which was the only place Hertz, Budget, and Enterprise had cars at, increasing their rates substantially with Airport Fees) and conveniently located across from a very inexpensive gas station. In short, the entire team was a gem to work with at Elite Rent A Car, they called me when the car arrived earlier than expected and that was an added touch. Loved everything about the experience, and I encourage anyone needing a rental in Houston to pass up on the bloated, overpriced nonsense of the national chain houses and always count on Elite Rent A Car! Juan, Elaine, and crew are stellar and they are fun to work with.

    Mr. Carbajal at the NW location was very helpful when I needed a SUV on short notice. The process…read morewas straightforward and efficient, and the car was clean and perfect for my trip. I will definitely utilize them again for future rentals.

    Photos
    Elite Rent A Car
    Elite Rent A Car

    See all

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.1(22 reviews)
    2.8 miAlief

    Beware - Dishonest and Unprofessional Location I rented a…read morecar from this location on 10/10/2025 and returned it on 10/13/2025 at 10:30 a.m. in perfect condition. I was told I would receive a survey text, but instead got a message about my insurance accepting a body shop claim -- even though the car had already been returned. When I checked my account, the $300 deposit hold showed I would only get $88 back. I called the store, and a young man named Christopher answered. He immediately became defensive and told me the car was returned two days late (10/15/2025), which was completely false. I went to the location in person and asked for a manager. Christopher claimed he was the manager and started arguing with me about the return. Only after pressing him did he say, "It was just a mistake -- you'll get your full refund. It's not that serious." His attitude was rude, unprofessional, and dismissive. It's now clear this location has serious integrity issues. I've filed complaints with corporate and the Better Business Bureau (BBB). Based on my experience, it appears cars are being re-rented after being returned, and prior customers are later falsely charged for damages or late returns. Do not rent from this location. I'm now investigating how the vehicle I returned in perfect condition somehow ended up in a body shop claim under my name. Something is definitely not right here.

    Outstanding Customer Service - Above and Beyond Experience!…read moreI want to take a moment to highlight two amazing employees at Enterprise: Bj Caples and Christopher Adigwe. From start to finish, both of these gentlemen went above and beyond to make my rental experience smooth and stress-free. Originally, my sister and I stopped by to rent a car for a concert. Things didn't go exactly as planned on my end, but Bj and Christopher stepped in with patience, understanding, and incredible professionalism. They worked with me to get everything sorted out, and their level of customer service was truly impeccable. What stood out most was their consistency. I ended up keeping the car for almost a month, and anytime I had a question or ran into an issue, one of them was always available. They either answered my call right away or took the time to call me back and walk me through whatever I needed help with. It's rare to find people who genuinely care about their customers like that. Because of Bj and Christopher, Enterprise has definitely earned my loyalty. They turned what could have been a frustrating situation into a great experience, and I'm extremely grateful for their professionalism, kindnes & d follow-through. Thank you both for setting the standard for excellent customer service!

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.1(39 reviews)
    7.6 miWest University

    tried to rent an additional day...called overnight to add a day, my fault - card did not go thru -…read moreit was an accident, I didn't transfer funds as I have different accounts for different things. Enterprise said card was now locked and I had to do this in person In the morning. I arrived in the morning and let the location know. They ran the card 2 times it did not go thru. I told them funds are there it is locked in your system. The person didn't believe me and suggested I call the bank which I did in front of him and the bank said they got no attempts on their side. I told them again the their Enterprise system locked the card on their side and the issue did not come from the bank. They kept insisting it was the bank and when I got upset they said they were not going to talk to me with my raised voice and to make sure I gave them the key because I was not allowed to leave with it - I could not have another day. My response was that I was not a thief. yes, I gave them the key back and now writing this review. In the middle of these events #2 below was going on as well at the location at the same time. 2) I called the 1-888 number and asked for a manager at 1-888 number. The person who answered was nice but didn't know how to help the situation as she tried to run the card thru snd it didn't go thru. I then asked for a manager. The manager typed in the info I gave her and sent it to the people I was talking to in front of me. Then she hung up on me. I thought being that it was their company they knew how to fix the situation. Not ever coming back

    Great service and I really appreciate Mr. Ross for helping to get in a safe car to travel for work…read more It's was really busy and he navigated with assisting everyone in a timely matter. Thank you so much!

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    Avis Rent A Car

    Avis Rent A Car

    5.0(2 reviews)
    7.4 miMemorial

    I've rented several vehicles from here over the last 4 months. I am continually impressed with…read moretheir professionalism and courteousness. Each time, I've had the pleasure of working with Eddie. He has a great attitude and is thoughtful. On several occassions he has made recommendations to help me save money on my rentals. (Hint, make an online reservation) He took the initiative to enroll me in their rewards program because of all my rentals, which will help me in the future! I also admire his efficiency and the speed with which my vehicles have been ready. I would recommend Eddie and this Avis location to anyone.

    This place is so great! I rented a car by myself for the first time ever and after a lot of…read moreresearch and recommendations, I decided on this Avis location. This is a 20 minute drive for me but the Yelp reviews on the 2 Avis locations closer to me were bad enough to scare me away. After all was said and done, the drive to this location was completely worth it. The customer service was extraordinary which is something that is hard to come by it seems. The gentleman who helped me was so straightforward and quick but he was also funny and nice. Clearly a really good guy. And if that wasn't enough, the car we rented was great. He gave us a free upgrade and the car was clean and comfortable. On top of that, the price was really great, a good $100 less than the major competitor. I booked online and it was super easy and very user friendly. I can't say enough good things about this place, this is definitely going to be the only place I rent from!

    EVSgo - EVSgo rental being used to pick up some drinks at Magic Cup!

    EVSgo

    5.0(1 review)
    3.8 miAlief

    EVSgo is my new rental car favorite!…read more I have rented from EVSgo multiple times and absolutely LOVED the Tesla Model 3s I drove. Especially "Cardi 3" who was wrapped in matte black and got more attention and more compliments from family and friends than anything I ever drove. I ever heard comments like "daymnnnnn, what you do!". EVSgo sets you up with the car that is super clean, a home charger and instructions. I had one Tesla over a month while I had a car in the shop. I highly recommend EVSgo for anytime you need a rental or a ride for weekend fun.

    From the owner: EVSgo is the first pure all electric car rental center in the USA. We focus to provide the safest…read moreand most efficient yet fun cars available to you. There are over 200 million cars in the US, with an overwhelming majority being gas engine cars. EVSgo was created as a result from our passionate desire to be a part of the driving force in environmental conservation. In addition to providing eco-friendly vehicles to our clients, we believe in making it easy and fun, while furthering our positive, environmental mission. EVSgo was built among electric vehicle enthusiasts, and it shows in every EV (electric vehicle) we offer. Every EV we rent out is uniquely designed to give our clients a more fun driving experience, as they explore the big city of Houston. We wholeheartedly believe in a sustainable transportation solution for the present and future generations. With your help, we can extend our impact beyond rental services and truly make a difference in our beautiful, green world.

    Photos
    EVSgo - Our clients love the EVSgo rental cars that they love sending us pictures of them.

    Our clients love the EVSgo rental cars that they love sending us pictures of them.

    EVSgo - EVSgo rental car

    EVSgo rental car

    EVSgo - EVSgo rental car on the streets of Houston.

    See all

    EVSgo rental car on the streets of Houston.

    Enterprise Rent-A-Car - carrental - Updated May 2026

    Loading...
    Loading...
    Loading...