I want to dedicate this 5-star review to this Enterprise Rent-a-car agency on Highway 69 (aka Southwest Freeway) in Westwood as my first review of 2025. I rented a car last September. I had a glitch with pricing with a new agent at the time time of pick up. After I messaged the manager, he fixed it on the same day. I was forever grateful for his attitude. The service was great. Employees were friendly. The vehicle I rented ran pretty good. It was a weekend trip from Houston to New Braunfels. I was glad there were so many selections. I would definitely come back to rent another car from this location. read more

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This enterprise location was phenomenal. All of the staff were friendly and efficient. Phone calls were answered promptly and able to answer my questions. I had a major car wreck which required the rental. They made the process so much easier for me and such a stressful time. read more

Dirck was a pleasure to work with. He was attentive, patient, diligent, and resilient with his approach to helping us with our last minute booking. Thank you Dirck for going the extra mile. Enterprise is lucky to have you! read more

Great service by Devin and Travis! Quick responses after hours on the text line for questions and to extend my rental. Quick pick up and drop off with a big selection of vehicles. Courteous and responsive. Five stars plus read more

My friend got into and accident and got a car rental from this location. The reps name was Colten. He knew she had her rental through her insurance and the amount she was supposed to have for her rental per day. My friend is deaf so she had her mom call before hand and confirm that there was not going to be anything extra added so nothing would come out of pocket. Somehow Colten managed to add coverages to her rental even though there is no possible way she could have agreed unless he somehow knew sign language usage which we know is not the case. All he could tell her mom when she called was that "she agreed" to everything. He at no point started signing with her so we know that is not the case. VERY UNETHICAL DUDE! read more

Took my car to the dealer to have some recall work done, and it ended up being an estimated 10 hours to complete. Much to my pleasure anything over 3 hours and the dealership will get you a complementary rental car from Enterprise, so that you're not stuck sitting in the dealership all day (and al night). I was really surprised with how kind, courteous, and professional the staff were at Enterprise. Last time I rented a car from this company (different location) every single person that worked there acted like they had just rolled out of a frat house- even the ladies. It felt very insincere and was off putting, so I wasn't sure how this experience would go. Beginning with the gentlemen that picked me up from the dealer, to the employee that helped me fill out the required paperwork and take me to my rental were all superb. Not to mention they were having issues with their computers and had to use work arounds to confirm reservations and get people in and out- a frustrating experience for employees, I know! Everyone was super friendly and helpful, and was apologetic about the delay due to computer issues. Even with the delay I was in my rental car within 30 minutes of arriving, and that's with 2 others in front of me. Returning the car was also super easy, and I managed to get the car returned, checked in and then myself returned to the dealership within 15 minutes the next day. No one likes to wait, and the staff here were great at making sure no one waited longer than needed. read more

Worst service I have gotten anywhere in my whole existence. Kevin has made me feel like I'm trash and apparently he thinks so because he gave me a car that literally smells like pee and trash. I really hope this can be resolved somehow. read more

Had a relatively good experience here, Trent made it better when he waived a fee that didn't pertain to being the customers fault. Being in customer service as well, he took amazing precautions to make sure I left happy and had a great experience! Kudos to this location. read more

The absolute worst car rental experience I have ever had! Made my reservation more than 24-hours prior to be picked up at repair shop at 2pm. By 2:15pm no one had arrived or called. I called them to see where my ride was. They told me they were busy, only 2 people working & they could pick me up it had no cars available. I asked them why no one called to notify me prior? Manager said they were short staffed. 45 minutes later I got picked up in a car with no air conditioner. The guy drive like a bat out of hell with the windows down. I get to Enterprise & still no car. Still waiting 1 hour and 20 minutes after my appointment time. The absolute worst experience ever. My body shop suggested I use Hertz next time & I think I will. Enterprise has just lost my respect & my business! read more

The absolute worst experience I've ever had renting a car. Will never use this location again.

Have used them many times in the past, they are pretty busy but the employees will take care of you one way or another. Not a bad location for enterprise, I have to admit they are pretty efficient here. Give the managers and staff props. read more

my rental was broken into-window smashed. After calling my ins company & Enterprise, they set me up with a new rental. I went to this location and they wouldn't let me take the car without paying the $500 deductible. It took me all day to get this figured out. The supervisor at this location was WRONG!! I didn't have to pay ANYTHING - and I wonder what he was going to do with my $500? Turn out my HO insurance covers the damage to the rental. I went to another location (Murphy Road-Stafford) and drove away with a new rental within 5 minutes. Don't pay anything!!! it's a scam. read more

My mother went to this location to pick up a car she previously booked through our insurance. When she got there, they attempted to give her a smaller car she didn't book. She tried explaining to the worker the issue, but he claimed there was nothing that could be done. The main reason for the low review isn't the car, it was the way the branch manager, Colten Brackin, acted. He overheard the conversation between the worker and my mother, told him not to give my mother a car at all, told her to leave, and threw his card at her. Told her she can report him if she wanted too. My mother is a well spoken, calm woman. She doesn't raise her voice, doesn't call people out their name, and she doesn't curse. This issue has been bothering her, and I don't like seeing her this way. This is not how you treat any customer, and she felt discriminated against. I pray no one else goes through what she went through. She ended up canceling her entire trip because of this. read more

I wish I could give this location no stars! I NEVER write reviews but this deserves to be known. The customer service here is beyond terrible, specifically Brayon. I literally was almost in tears after dealing with him. I originally picked up a car from here and got a flat tire while in Pearland, no big deal Enterprise sent someone out to put the spare on and told me to go to the nearest Enterprise to swap the car (Obviously because I had a dummy tire). I wait an hour get a new car (older car with 35,000 mi) and get right by my house and the check engine light comes on. So of course this location being 4 minutes from my house I decide to bring it here. The car began to jerk as I was riding the feeder about 2 miles from the Enterprise. Next, is where it gets really ugly. I pull in, get out and stand outside (yes, you have to wait in the heat outside at this location because of covid) and Brayon comes over to "help" me. I tell him I just got the car 20 minutes ago in Pearland and the check engine light is on and the car is jerking. He then says "Oh you have to take that car back to Pearland then". I explained to him again the issue and that I didn't feel safe driving 40 minutes away in a faulty car. He told me I didn't have a choice because I rented the car in Pearland. Every solution I tried he just said no, he NEVER NOT ONE SINGLE TIME OFFERED ANY SOLUTION. He was extremely argumentative the entire time. I finally was so frustrated I almost burst into tears (I'm sure it's on camera right at the front). I finally gave up and tell him it's okay I'll just return the car here and Uber home, he says okay. No customer service at all. I'm pretty upset now because now I have no car to drive. Then I think oh just create a new reservation for this location, that should solve the problem. I create it and guess what he tells me. "We don't have any cars" and goes back inside. Even though I'm sitting on the lot and there are so many cars available you can't find parking. The manager at the Pearland location called me and said she was on the phone arguing with Brayon (He had gone inside and called them apparently) and told him she would be contacting the regional manager if he didn't get me in a car. She then told me she could see in she system they had plenty cars. He came back out and told me he could put me in a mini van (IM CURRENTLY IN A FULL SIZE CAR Altima) I would have to pay the extra difference. When I asked how much, he rudely told me "idk ..I'll have to scan it in". I was shocked because I thought you didn't have ANY vehicles and how do I now have to pay extra because the vehicle I paid for is faulty. Next, an Asian guy (only staying his race because I didn't get his name) comes to me and says I'm going to finish helping you you're going to be in this vehicle right here and points to a Nissan Altima that has been sitting right in front of me the entire time. So not only was Brayon a jerk, unprofessional but he lied there were cars available. I was so upset I called my boyfriend on the way home and you will never guess what he told me. He went to rent a car there 2 weeks prior and had dealt with Brayon too!! Same mini van story and everything! In the last year alone I have spent literally THOUSANDS (over $5,000) renting from Enterprise for my company, I have an account to prove it. Hertz earned a customer back after this experience. The savings and enterprise is not worth being treated like this. From one business owner to another reps like Brayon will end up getting enterprise sued! Who in there right mind tells someone over and over to drive a faulty car back somewhere, I know that's not the protocol. The rep at Pearland called me and she was even upset and had been arguing with him. Her exact words were she was embarrassed to say Brayon worked for enterprise. read more

If you need a car to rent , see Cedric, he's the manager. He and his staff are very friendly and do their very best to make their customers happy. I used to be an assistant manager for Toyota rent a car years ago, and Cedric defiantly reminds me of myself, he not only cares about customer service but he cares for his employees as well. This location has defiantly been the best enterprise location I've been to. read more

Honestly it's just the customer service that sucks like I can not stress it enough. They were rude from the phone to the actual store.

This location is sketchy and the staff is rude. Police were called on customers which resulted in a 2 hour wait time for me to pick up a car that had prior authorization. 2 cars I was offered was dirty inside and out and the staff refused to clean them or offer me another vehicle. Poor service read more

Extremely upset with the Hispanic Male (I'm only stating race because I didn't get his name and I'm Hispanic to so please don't come for me either) employee who mistreated my Aunt today! She went in to get a rental because her Toyota was being recalled for airbags so while the dealership was working on fixing the issue, they sent her here to pick up a rental. Well, to make a long story short. Toyota dropped the ball and didn't give her the proper documentation needed for her to process her rental. But the "gentleman" that attended her was extremely rude and unprofessional. He spoke to her with such a mean demeanor and seemed to have no patience. I'm appalled that he was even hired in the first place. My aunt felt humiliated and embarrassed that someone would think so highly of them self and put others down and treat them in a degrading manor. Just because you wear slacks and a tie, does not make it ok to belittle anyone! You treat others the way you want to be treated! If you're job makes you so miserable that you need to mistreat people, then maybe it's time to quit and find something else where it's ok for you to be disrespectful to people! Do better Enterprise this guy is really giving you guys a bad rep! read more

I had a reservation through insurance. Got to this location and walked-in. No "hi" or "hello" from the lady at the front desk. Had to beg to get assistance. The gentleman who picked me up said he can assist me since the other woman was busy assisting other customers. I asked him if I can get a bigger car (mid or large sedan as opposed to a small/compact sedan) since I had kids so the extra space would help. He said "sure" and got me in a car. As soon as I was about to drive off in the Camry, he came running and asked me to stop and get out of the car. I was so shocked! Turns out, the lady apparently asked him to do so. How can they even treat a customer with such disrespect? Asking a customer to get out of the car he already has signed the contract to? Anyway, as I walked in again (pretty frustrated and humiliated this time) she said, "well....he shouldn't have put you in that car in the first place. We can't give that car." Well...how about you deal with that and not ruin a customer's day? I already have a signed contract! Anyway, she had no courtesy or manners AT ALL. The gentleman also seemed to be very irked by her rude behavior, she was clearly bossing him around over everything. After a long wait, they put me in a corolla and I told her how I thought what she did was unethical. She had no remorse neither did she offer to put me back in the other car or compensate or apologize in anyway. HORRIBLE customer service! read more

If you're planning to Rent-A-Car at this location, you may want to read this review to rethink about this store or location, in the terms of customer service and business honesty before they're trying to "ENCAPSULATE" you into the trouble or issue. 1. About Waiting time: I don't blame on this because I could wait on that day. However, it shouldn't be like that because that's poor service. I called to make a reservation in the morning and was scheduled to pick up at 4:00 PM. I showed up on time, did paper work, done. They told someone will bring car here in 10 minutes. Wow, 10 min turned out to be approximately 2 hours. Two hours later, they still didn't have a car for me as they told me before, having a car in 10 min. 2. DISHONESTY OF BUSINESS: Since they didn't have a car for me, they grabbed another for me. The guy who did my paper also checked out the car for me. When checking out the car, he supposed to show the customer where the initial scratches and damages are while he's trying to mark the car condition on paper. BUT HE DID NOT ! He only marked the minor scratches on the rear pump and left door, and DID NOT mark the deep cut & damage on the backdoor on the right hand side. Whatever he did, HE NEVER showed customer and without my acknowledgement. Because I realized the way he did is not right, so I decided to take all pictures of scratches and damages of the car, including the deep cut/damage on the backdoor on the right hand side as I mentioned above. This looks like about 1 to 2 year-old damage. I came back 6 days later to return the car. They checked in the car. The guy checked in the car is the manager at that location. He inspected the car and told me that the deep cut/damage on the backdoor on the right hand side is NEW. I asked him, what you mean when you says it's new. He told me it's NEW because it wasn't there when I picked up. What they're trying to do is exactly what I expected AT THE TIME WHEN I PICKED UP the car. That's why I took all pictures initially to prepare for today to shut up their mouths. I pulled out my secret weapon as my phone and showed that guy all pictures I took on the day I picked up the car. I was too disappointed when I was verified and confirmed that What they did IS ON A PURPOSE. Here, let me prove it: + After showing that guy all pictures I initially took when I picked up the car. He never knew I have prepared everything and have that kind of secret weapon for only and only the people like them. Then, he told me that he needs to go back inside to do some "research" about that damage. +What he did when he came back inside is he called the guy who checked out the car for me 6 days ago at his desk. After a conversation with him, he came to me and told me that the damage was on the car before I picked up. He does not even say "Sorry for it". + I looked at him, and asked him, " How did you find out it's on there before?". He told me, he just talked to the guy over the phone, and that guy informed him that the damage was on there before I picked up the car. At this moment, I realized that the guy who checked out the car for me did not miss that deep cut/damage, but HE DID know the car having that damage but DID NOT MARK IT on the car condition paper when checking out the car for me. Now, I know the reason why He DID NOT SHOW THE CUSTOMER AND MARKED WITHOUT CUSTOMER'S ACKNOWLEDGEMENT. AND THEY DEFINITELY DID IT ON A PURPOSE. + I don't know how many customers who have been the victims of this scam. But if you are, you can file a lawsuit to sue them, report to the consumer bureau or report it to The Attorney General of Texas for consumer protection. After all, I walked to my car to go home and to get out of their store. The manager ( the guy checked in my car) came to my car and handed his business car to me and said, " whenever you need a car, you can call me or email me. " I told to myself, "whenever I need a car, you will be definitely NOT on my list!" The poor customer service, that's something can be fixed or trained. But Dishonesty of Doing Business, is what we need to report it, stop it ! ----------------------- Thank you for reading ! I spent time to write this review because I want you to have a second chance to rethink before you do the business with it ------------------------- read more

I love this location. This was the first time I rented from them, as my car was being worked on at a nearby shop. Cedric, the girls, and everyone else that helped me during this 2 week ordeal and switching rentals in the process were super helpful and nice. They even upgraded my $30/day insurance coverage to a car that was probably worth $60/day beause they messed up on the first rental (I didn't really care but they traded it for a brand new rental). These guys know good customer service. Keep it up guys. I'l probably start using this location to get more rentals in the future! read more

Giving this review for sterling McCall toyota Enterprise Location. Excellent customer service I've ever had in car rentals. Customer service lady named "Keiva" was really really nice and took care of everything veey effeciently. Everything went very smooth and she gave me courtesy call for upgrade and before my rental expires. If I need rental I would definitely going back to same location. read more

I really love this Enterprise location!!!! Very professional, respectful, excellent customer services. I will definitely keep coming back to rent a car from only this location. I don't remember the guy name that helped me but when I return the car I'll definitely get his name and post another comment!!! read more

We rented a vehicle for the weekend. We didn't have a problem at the beginning during pick up but during drop off we did. First of all the other guy working besides the manager was very rude and disrespectful. Outside there's a sign where it says to wait. My dad was waiting by the line and the worker decided to help someone else. My dad told him that he was in line first and the guy responded well you just gotta wait. He had a nasty attitude. Then my dad went to the manager to mention it to him and the manager also had an attitude. He was with another customer and he was having a discussion with them and he looked very annoyed. Then the other workers comes back and he's like give me the keys so you can shut up. So i mentioned to him that he was very rude and disrespectful and not professional at all. He repeatedly said he didn't give a f***. My dad told him he was being very unprofessional and he needs to have education and he told him to suck his di***. This was such a bad experience, they just took the keys and didn't give us a receipt or anything. We've rented from different enterprise and never had a problem. They're very unorganized. They need to learn how to manage better and defiantly need to learn how to speak to people. I understand they were busy and probably felt pressure but if they can't handle it then they should find a different job. This all happened Sunday October 4 2020 at 11:40 a.m. read more

The staff here made renting a car fast and easy! I called to reserve and went in and all was good. I was ready to go within 15 mins. Had to make a long drive. So happy the car had ez tag sticker! When I brought the car back only took about 5 mins and I was back out the door! Thanks for the good customer service at this location. read more

My experience with Enterprise hasn't always been perfect, but this location was great! My car was being serviced at Sterling McCall Hyundai, and I was picked up within 10 minutes of them calling Enterprise. The gentleman who picked me up was very friendly and personable. When we arrived at the building, Barrett made sure that the car rental experience was quick and painless. He did a great job at explaining the car rental process as well as the insurance options available to me. When I returned the vehicle, Barrett made the check out and inspection process easy, and he didn't take ages with doing it as I had normally experienced with other Enterprises. I highly recommend this Enterprise! read more

My rental experience was wonderful. My sales person Lindsay was very patience with me and even got me a bigger rental the next day. I love location very convenient to Highway and toll road read more

I haven't rented a car in a while and I was going on a trip so I decided very last minute to rent a car. Nick Piper made the process very easy! Everyone in there has a great attitude and were all willing to help but I had the luxury of dealing with Mr Piper. He got me a great looking car (2016 Ford fusion) with a sunroof at an amazing price. I am beyond satisfied with my experience at this location. Fast, super friendly, and great coffee! Lol Thanks guys! I'll definitely be using you if I ever need another rental. My coworkers will too... I told them off my experience and they can't wait to meet you guys!! read more

I came in today to rent a vehicle. I confirmed with 2 other employees or agents of what I would be providing since I am under the age of 25! I come in and of course not greeted and I spoke to him telling him about my reservation gave him the very same paperwork I confirmed with HIS employees not my employees but his! After examining he go on the phone and started to speak with someone else and told me everything was okay, just for him to get off the phone and say he couldn't take it, i Showed him my xfinity bill at first he said no because it was a disconnect notice then I showed him another one and he said no because it is not a utility bill, I was irritated cause I literally spoke with two of HIS employees and they told me I would be okay with a bill. I then brought out a water bill with my current address and he said no he couldn't take it because it doesn't match what's on file lol I said "what the f*** and he said well you can im canceling you're reservation, You can book somewhere else lol I literally laughed in his racist face cause He really thought he did something! He tried everything in his power for me not to get a rental but guess what I've rented with enterprise and he is the only person who has given me problems but I still will rent today. He thought he was going kick me out the location but you have to kill racist people with kindness The manager who is has worst customer service I have ever dealt with! A racist who pretty much stayed on the phone and denied every form of verification that I gave him including a water bill. But guess who will still get a rental and be blessed me! read more

Awesome location, easy simple and quick in and out , no hassle and great price, we always rent cars here for our weekend trips as we do not want to put miles on our vehicles plus you get fully loaded versions so makes the trip more fun. read more

If I could give a "0" star I would. All I can say is, I can't believe a global company like Enterprise would allow a guy like Trent Rogers-the Branch Manager of this location to be in management leading others. I made a reservation through my corporate travel site. I estimated my travel time to arrive there at 12:00 noon. I got there at 1:30 pm and when I went in, I was asked my name. Trent told me that I had missed my reservation. I told him that I had a car reserved and it was held with a credit card. I did not get a call from anyone at Enterprise to confirm if I was coming so why would I not think there would be a car available for me at 1:30? No apologies, no offer to find me another car. Just a flat out insinuation that it was my fault because I was almost 90 minutes late. Sorry but when did the rental car industry go to being like doctors and dentists? This was my 2nd time using Enterprise. I drove right over to Hertz and had no issues and had much better customer service and an experience. Enterprise...You guys need to fire Trent Rogers. Not a good example to his employees or your customers. read more

In a time of such competition in the automotive rental business, to encounter such a high level of customer service, ensures my return to Enterprise.  This location has always gone above and beyond to cater to my needs.  Lindsay Jones went as far as to stay late after closing to ensure that I was able to retrieve my case for my sunglasses.  Something so small yet so rare in a world where customer service seems to be a thing of the past.  This little deed will keep this Sailor's business each time I return to homeport.  SHE HAS MY HIGHEST RECOMMENDATION FOR RETENTION AND PROMOTION!!! read more

Last week I needed a rental car while my car was being repaired. With no reservation and no wallet, I showed up at the 9880 location of Enterprise. Lindsey Jones, assistant branch manager, had a driver take me outside their normal range to pick up my wallet. The location was out of cars, but they managed to get one for me. Barrett Nipp upgraded me to a Crysler 300 and I drove out in style, not knowing if the repair would take a day or a week.I returned the next day and Tehseen Khalid handled my return, along with intern Chris Varghese. Everyone went above and beyond. For this one day rental, I had better service than times I had rented from Enterprise for over 3 weeks. Kudos to branch manger Othman and Assistants Nicolas and Lindsey for running a great operation, and thanks for the guys who drove me for my wallet and back to the repair shop. read more

I would like to say thank you to.Lindsey and her staff, they saved my families vacation. If you are looking for GOOD customer service go see Lindsey Jones. There are some people that have a job, but she took my situation and she fixed it in under 10 minutes and got me into the vehicle I had originally reserved through another location. Future reservations will go through Lindsey and her staff. read more

I made a reservation for a vehicle online and when I got to Enterprise, everything was ready for me. I only had to wait maybe 10 minutes. I got the vehicle I reserved and everyone was professional and pleasant. Upon my return, everything went as expected and I was even offered a ride home, which saved me money on cab fare. Thumbs up to Enterprise Westwood! read more

My name is Mrs Jackson. I would like to acknowledge Cedric Jackson. No we are not related just same last name. He is so humble and patient. when we pay our bill he takes great care of my husband and I. So good work Enterprise hiring this gentleman. read more

If I could rate a zero I would! I went through progressive insurance and had a reservation. The "manager" Colten Brackin stated that there were no cars available. I explained to him that I was instructed by the insurance company to come to this specific location to get a vehicle. The "manager" then went on to say "do you see any cars in the parking lot?!" I had to call other locations. While doing so a gentleman came in and returned a vehicle. The manager never offered the vehicle or acknowledged that a vehicle was not available to be rented once it had been cleaned. I intentionally asked if the vehicle was on hold and the manager ignored me until I began to yell the question to him for the 3rd time. I truly feel that discrimination plays a factor into this. Why? While I was waiting on a call back from another location a Caucasian man came in and was treated with way more respect that the way the "manager" treated me. read more

The booking process was excellent and all the customer service reps were excellent. Would recommend this location to anyone.

The car was nice, but the experience after I returned the car has been a nightmare. I have been charged for tolls that I used (which is fine) but still a MONTH after I have returned the car I have been charged for over twice that amount in a "convenience fee". That is not convenient at all. Then I was also charged a $50 fee on top of what I had already paid for my rental and no one can find what that charge is for. After calling 6 times and leaving messages for the area and district manager as well as my sales associate for Enterprise and not receiving a single call back I called the corporate office only to be told that they could not see what the $50 charge was and that I could call them again... NO, and THANK YOU FOR NOT HELPING ME AT ALL... What was supposed to be only a $38.00 fee plus tolls turned out to be over $150 for a week... and that was with my insurance's help. I would never rent a car from enterprise in my life again... I would rather walk to work. I gave them an opportunity to solve and fix the problem... when you put all of the headache back on the customer, then the relationship is over. DONT RENT FROM ENTERPRISE... read more

Enterprise rental has taken $309 of my hard earned money, they used to be my favorite rental service until now. On 4/17/2017 I was rear ended by an 18 wheeler. I was given a reservation from the truck driver's insurance company. I put my debit card on file for deposit. When I arrived they were closing so they basically just gave me the car. I explained I have my own car insurance. A few weeks later my debit card was charged $309 and when I called them, they said it was for insurance. This is theft, I did not request insurance I had my own coverage, I wouldn't even have had this rental if I wasn't rear ended by another driver. I have requested my refund and I am still waiting on my money to be returned to me. I am really disappointed, this wreck was a few days after my mother in law passing, we were actually on our way home from seeing the family and making arrangements. This is the last thing my family and I need at this time and I am very, very disgusted. I need to speak to someone ASAP. read more