Awful experience at this banking center. Needed a signature verification to transfer funds from a…read morebeneficiary account, for which they had the nerves to deny the verification because whoever reviewed the files was clueless of the process. Wasted an entire week just to hear this "denial". Luckily went above them to get the authorization but they really need better training in their own tools and resources. No wonder so many people are leaving BOA.

Very disappointed with this bank. Been going there a long time thru the drive thru but when I…read moreneeded personal help, they were totally missing in action. I'm changing banks for sure. They don't deserve loyalty if they can't be bothered to serve their clients once in a while.

I stopped in today to have some servicing done on my account and I was instantly greeted by…read moreShimeka. Throughout my time there, she was very friendly, helpful, and knowledgeable. I went in to do a simple name change on my credit card and left with a brand new checking and savings account. This bank has its own parking lot, which is great considering many places in Montclair don't. They also offer coffee in the lobby for clients. Overall a great experience.

We were happy to find a TD bank close to our apartment when we moved to the area. We have always…read morehad easy interactions with this branch. The people who work there are always in a good mood, nice and helpful. My dog even gets excited when we go through the drive thru teller because he knows he will get a dog treat! They have convenient hours, an indoor and drive thru ATM (open 24/7) as well as a drive thru teller that stays open after the bank closes (with three car lanes). Inside they also have a coin counting machine. The best part about banking here are the people who work here. They are friendly and engaging beyond "hi, how are you, how can I help you". Over time we have come to get to know and develop a relationship with many of the people who work there. It is a welcoming and friendly business to walk into, where you know and trust the people you are dealing with. The managers have also been helpful with account issues and dealing with fees. My favorite teller is Anthony, he is so fun and engaging, we love running into him out and about in town! :)

There is ALWAYS an issue with the drive up ATM. Either you can't deposit cash, like today during…read morebank hours and after. (Yes I tried twice) or it's out of cash. Americas most convenient bank it certainly IS NOT !

Signed up for a combined checking and savings plan with a minimum no fee of $5k combined. Keep $10k…read morein savings...and pay $15 a month because didn't meet minimum. Also charged me about a 50% premium on pesos when I tried to save money before travel to Mexico. Better off at an airport money exchange at their rates.

Chase is one of the worst banks that you can bank with. I just closed my account because they…read moreinvest my money fossil fuel projects that are contributing to the climate crisis. I attempted to explain to the manager that I am unhappy with my money being using to fund these types of projects but he had no interest. I'd rather keep my money under my mattress.

I love BOA, but I don't like this particular branch... Just use it cause it's near my job. Parking…read moreis way to far from the entrance. They could use a drive thru ATM or at least a back entrance door. Usually, there's only one teller (that's actually doing their job). Nobody else seems to consider customer service. It's not terrible but it doesn't compare, in the least, to other BOA branches I've dealt with.

Stopped by this branch today because I received a solicitation letter to convert my ATM card to a…read moreDebit card. Upon entering branch, (2) platform officers were present, one of which had a customer and the other was off the telephone and had NO customer. I approached the unoccupied platform officer's desk and was met by a harried look and a question "what do you need?" and then she quickly told me to "wait over there". As I waited, she took a telephone call and I could hear her conducting a SEVEN minute PERSONAL conversation. After looking over for "the nod" to come to the desk, I decided to walk out. I was frustrated that the importance of a customer's needs were subjugated to a personal conversation by a bank staffer.

We came to the bank at 12:20 and waited half an hour to be helped. When I asked for what I needed,…read morethe person at the front desk treated us very rudely. I told him that the name on the check was incorrect, and he said it was not a problem. I asked him to fix it, but he acted very arrogantly. This is a terrible bank, and the way they treat customers is unacceptable. hope the manager find this teller was black and skinny

If I could I would rate them a 0. I have been a customer for a little over a month and I have had…read moreto come in multiple times to fix problems on their end. I was supposed to get my secured credit card in the beginning of November and I am still waiting to get it. I have money in that account that I can't use and it is stopping me from being able to build my credit. I called them in the beginning of December to ask what the issue was and they didn't properly file for my card. Then I called again to ask when I would get it after they fixed the issue and they said it would be coming in less than a week, two weeks ago. I am beyond frustrated and I deeply regret my decision of becoming one of their customer, it is the worst service I have ever experience. If you don't want to be pulling teeth just to get the basics that they promised, avoid TD like the plague.

Was ok, line took a long time, l requested use of the bathroom and was granted access but it felt…read morevery awkward/unwelcome, the signage outside was not obvious from Bloomfield av. And no pens or pops? Did not see dog treats either... just seemed unfriendly

If I could give this bank a minus 50 I would. The deposit of a check has an 8 day hold on it which…read moreis ridiculous even though they say six. Their online banking is absolutely horrible and makes no sense and is totally out of whack. You cannot download your transactions into Excel and have to use .csv and when you do, not all of the transactions are there and lots are missing. Their door in Orange, NJ says open Sundays 11 - 2 but the OTHER does says closed on Sundays.....well which is? Some clarification would be appreciated. You can't get a card on site like a real bank like PNC an have to wait in the mail to get a stupid debit card; Onto the Montclair Branch 233 Bloomfield, 2 things to say: "FIRE LOURDES ALEMAN ASAP ASAP ASAP ASAP ASAP & revamp the entire place perhaps with a real bank like Chase or PNC. This bank sucks all around in every which way from providing inaccurate misinformation to Lourdes talks to you like you're 10 year old child.