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    Chase Bank

    1.8 (17 reviews)
    Closed 9:00 am - 2:00 pm

    Services - Chase Bank

    Personal banking

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    5 months ago

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    8 years ago

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    9 years ago

    Terrible wait time in the lobby if you need to see a banker.

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    UCCU - Orem South Branch

    UCCU - Orem South Branch

    (10 reviews)

    This credit union is the best banking place we have ever belonged to. They are so helpful with…read morebanking services. They are pro active in watching for fraud on my account. If something doesn't seem right, they call me. They are fast on processing loans. I needed a notary and they were happy to do it for free. This place is usually on the busy side but they are well trained and well staffed to handle customers. We like this place.

    Walking into the building, I noticed the table with pens and forms had been moved about five feet…read morefrom the entrance, leaving a large open space in the middle. Several people were standing at the table, so I assumed they were completing forms and waited in the open area. I was then told that the line actually started back at the table, which was unclear and awkwardly positioned so close to the entrance that it nearly pushed people into the doorway. If that's the intended line, it would help to have clearer signage or a more intuitive layout. When I asked about the setup, I was told it was to keep the middle area open, but there was no clear purpose for that space, which added to the confusion. Unfortunately, the service experience didn't improve from there. The teller appeared unfamiliar with how to use an endorsement stamp and became visibly frustrated, which came across as unprofessional. Even when things go wrong, customers expect a calm and courteous interaction. Overall, the experience felt disorganized and unwelcoming. Clearer direction and more consistent customer service would make a big difference. Will probably find different branch to do business at in the future.

    Chase Bank - banks - Updated May 2026

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