this has quickly become the worst possible bank to bank with between them constantly charging me…read morewith random fees and always locking my card for fraud to where i can't use it , cannot get cash from the atm, and can't do anything i'm beyond irate with this bank at best they're scammers and at worst they're așșholes . I tried using my card to buy some lunch and low and behold my card kicked for fraud i try calling to get it unlock and wow shocking they can't do anything until i call a specific number between 1pm and 5pm on monday ... 3 days from now !! this is the worst possibke bank ever and i would suggest any and everyone bank elsewhere

Super unimpressed with the loan process here. Your "pathway" is based on your credit and for auto…read moreloans they wanted me to put down almost 15k on a vehicle with positive equity in it already and a 9+% interest rate. I've heard they had good rates and worked with people and the loan officer I worked with was super helpful. Apparently this is just another help the wealthy credit union. Take your biz elsewhere.

Traveling shut of my card in at work need it and I waiting 20 minutes on hold then get on the phone…read morego through everything all the security questions then they sad it dosent work and need me to sign into a email I don't have access to and a picture of my id and me witch I don't have cause I don't bring to work and it's just so dumb and this has happened multiple times and it's some shit

Surprise! Your commercial is really annoying…read more It feels like I've seen that ad a thousand times and I after that experience I hate your bank. I get that you probably spend a bunch of money on the CG and now you want the biggest return possible but can god damn that commercial sucks butt hole. Every single time i see that dumb ass $50 pop up I am filled with anxiety and anger. As someone who is in the market for a credit union I will not be using you. Tell your marketing team to google the phrase "ad fatigue" and the director of that ad to move to Guatemala.

Yesterday and the day before, I tried to update my dba for an account at this location but no…read moresuccess. Today, I decided to try the other location in Orem near Red Lobster. BINGO BANGO!! Great decision: Kevin the manager at the Orem location went beyond expectations. He took six minutes out of his time and handled business. He also said it was an easy task to do. Just so you know, the Provo university location had more employees and less customers than the more productive Orem location. This Provo location needs more technical and customer service training.

They will waste your time and your money. They won't apologize or make it right. Run run far away…read moreand put your money in a credit union or even under your mattress would be better than here. PS the ATM only spits out 100 and no 20.00 they suck alright

This is my 2nd review of this bank and I'm doing it because I am very grateful for the dozens of…read moreblue shirts that DFCU Provo has donated to our non-profit foundation which focuses on helping the poor in the Philippines. This generosity has provided nice and durable shirts which directly went to the community members in Camiling, Tarlac, Philippines. Aside from this, they have consistently provided awesome professional service with great perks. I am grateful to have this banking institution in our community.

My experience with Deseret First Credit Union has been nothing short of frustrating. Their auto…read moreloan processes and digital tools feel years behind other financial institutions. To start, their auto loan interest rates are not competitive compared to many other credit unions and lenders. Unfortunately, the problems don't end there. Their website is poorly designed and extremely limited--you cannot properly manage your vehicle loan online. You can't see where payments are debiting from, you can't make principal-only payments, and you have virtually no control over your loan through their digital platform. It gets worse: if your scheduled payment date lands on a weekend, they debit on the closest weekday. However, the website will display a giant red "PAST DUE" alert, urging you to pay immediately. I learned the hard way that this is simply how their system works. I made an unnecessary extra payment because of this misleading message. When I called in, I was told that nothing was wrong with my auto-draft and that this "past due" message always appears in these cases. To make matters worse, the majority of that unnecessary payment went straight to interest. When I asked to cancel the payment, I was told I'd need to call back in a few days to request a refund--another inconvenience caused entirely by their poor customer experience. The combination of outdated systems, misleading account information, and lack of transparency has been incredibly frustrating. I cannot move fast enough to refinance my vehicle loan elsewhere.

Great service! Have been a customer over years…read more Love the consisten service whichever branch I go to!

If I could give this bank zero Stars I would. Do not come here. They will waste your time and your…read moremoney. They won't apologize or make it right. Run run far away and put your money in a credit union or even under your mattress would be better than here.

Great bank. Really good customer service they know you by name so you don't have to get out your…read moredrivers license every time you go to the bank.

The best bank I have ever banked with I was overdrawn on my account and instead of hitting me with…read morean overdraft fee they waived it and asked if I wanted to transfer money from savings. What a great place talk about customer service.

Absolutely love Wells Fargo! They always take good care of me, and are willing to help anytime I…read morehave a question or concern with my accounts. Great place to bank!

Perfectly reasonable banking experience and good customer service. They have one or two free…read moreaccounts, which is nice, with ways to s waive fees on others. They do have a tendency to charge ridiculous fees for overdrafts and transfers, but on the flipside, they offer a huge range of services. Not my favorite bank, but certainly not the worst. The employees here are fast, capable and polite, plus they have extended drive thru hours (until 6, I believe), so usually doesn't take long to get through.