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Chase Bank

4.0 (2 reviews)
Open • 9:00 am - 5:00 pm

Services - Chase Bank

Personal banking

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15 years ago

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Nve Savings Bank

Nve Savings Bank

(2 reviews)

I've been with NVE bank for over 25 years. It used to be a great local bank, with excellent,…read morepersonable customer service. The tellers were great and Kay was the best. She set the tone for the other employees who were very nice and knowledgable and clearly enjoyed their jobs. It appears NVE recently merged with Ion Financial and everything went down hill from there for customers. All the old staff left or was let go. Tech support was never great and still needs work. My online account is literally adding incorrectly. My current balance at the bank is off by $2000+ and no one seems to know why it's not adding up. How that can happen I have no idea. One day, I heard the woman at the front desk tell a senior to go home and try to figure out how to use her online account, rather than taking 5 minutes to help her. They also decided I cannot have a debit card because there was fraud on my account at some point. They hold transactions for as much as 4 days in an attempt to position the bank to make it look good at the end of the day. That's typical, but 4+ days? Systems are antiquated and "customer service" is non existant. An oximoron. I only use it now for paying bills. I'm getting everything ready to close the account completely. I had a number of deposits that I moved to a larger, more efficient, bank. Their offers for CD's, etc. are not competative either. My suggestion, go with the bigger banks that have experienced staff and systems that actually work. The funny thing is, they market themselves as a "community bank" with great customer service.

Being with them 24 years and I will never change. They are so nice. They always know your name. I…read morereally miss Kay. Ruth is very professional, has empathy and just over all you can tell she cares and likes what she does. Vivian Mendez the branch Managers does a great job with her staff. Thank you all, Vic S.

TD Bank - They promised $300 referral fee, I never got it after 6 months either. Just trying to lure you in with these ridiculous offers. So upset!

TD Bank

(9 reviews)

Sign says it closes at 7 pm on a Friday night, but at 6:45 there is no one inside. Several people…read morestanding outside needing banking services. TD does not have legendary service nor is convenient. After waiting 15 minutes on hold for customer service, I was told she had no idea why they would be closed and never even apologized. A good bank gone bad.

I have been with TD bank since they were commerce bank...so I was a customer for a very long time…read more And i closed all our accounts today. Recently I called the 800# because I needed to temporarily increase the amount I can take out. The customer service rep had me on the phone for over an hour for a manager to approve the increase then told me to call back in an hour and the approval would definitely be done. Well we call back and not only is the approval not done, but there's no notes in the account indicating that I even called. My husband was on hold this time for 40 minutes. We were told we had to go into the branch. So we are understandably upset. Why didnt they just tell us that to begin with? We are working and had to request an unplanned day off. So I go into the bergenfield NJ branch to request the increase, and I was frustrated. Kelli assisted me with what I needed. When i mentioned to her that I'm coming back to close my accounts, she said "that's fine". I was a bit surprised because who actually says that? Yeah you might be thinking it but if you work in customer service, why would you actually say that? If we were one of their wealthy customers, I know she would not have said that. When I went in, I was on the fence about closing the accounts. We've been with them awhile. But thanks to Kelli, our decision was easy. No concern for customer retention. No empathy for a stressed out (not rude at all just stressed) customer. Just total smugness. I dont expect them to beg me to stay, but they also shouldn't be smug and indifferent to a frustrated customer who was getting the run around from their call center. We are going to a small community bank and we hope they care more about their customers than TD.

Chase Bank - banks - Updated May 2026

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