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    Citibank

    3.2 (26 reviews)
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    Services - Citibank

    Personal banking

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    I called this branch several times and could never get a person on the phone. I went to see a teller and ask why my online account is demanding to have personal information regarding my pension and any other sources of income since I already have my direct deposit there. Mind you I have been with Citi for over a decade. Frankly I am no where near retirement and don't understand why it is their business where my pension money is. The teller advised me to call customer service --which I did after I got back home. 20 minutes on the phone with a representative who I can BARELY understand only to be told "sorry maam you need to call another number". Called that number only to be told 15 minutes later that I need to return to the branch. Tried to log in again today to receive a message saying " if you don't fill in the information we need from you you risk to have your account locked". Sorry what?? Citibank gets to demand personal information that does not pertain to them, I pay my taxes and work like a good little soldier, only to be told "if you don't do what we say we will just cut you off from your account??" yeah ok. Will be leaving this bank. And if you don't believe me here are the screenshots of the message.

    Indra R.

    I've been coming to this location forever in Forest Hills. It's serviced me and my family decently enough, but the system for which it operates is slow and in need of an update. The machines tend to bug up often when i go to check my account and the line to get help is usually short but unmoving. I was recently there to cancel my debit card because I had misplaced mine and the wait to get helped took almost over a half hour. The person who eventually assisted me with the issue was a bit hesitant on what to do since i was in the circumstance that i didn't have my ID on my person either. They were however able to transfer me to someone on the phone who works for citibank who helped me with the issue. I'm giving this location 2 stars because of its slow service and unavailability, but staff have never given me too much strife when i finally got to them.

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    10 years ago

    Left my card in machine bank called me a big thank you great customer service and a total appreciation from me

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    Ask the Community - Citibank

    Review Highlights - Citibank

    Citibank at Forest Hills is wonderful, the staff is ffriendly and very profesional.

    Mentioned in 3 reviews

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    TD Bank

    TD Bank

    (18 reviews)

    Forest Hills

    The pointless hour I spent at this TD branch was truly remarkable, and all I was trying to do was…read more make a cash deposit. After having been told several different self-contradictory promises of service over an hour of waiting, the assistant manager (a light-haired woman with a Slavic accent and a name something like "Cristina Sicic") was disrespectful and condescending. She explained before she would deign to take my money, there would be several questions about where the money came from and there would be documentary evidence required. I explained that I had been depositing cash in this account for 5 years and no evidence had ever been required, that branch manager Diego Dunker knows me, and the source of the funds were the same as they had always been, my business. She then looked me up and down appraisingly and asked dismissively "what kind of business do YOU even have?" I told her it was a dental practice, and she again looked hard at me and asked incredulously "YOU are a dentist?" That moment was the first time I realized I had my jacket covering my scrubs, and that if the multiple Google reviews complaining of racism being a problem in customer interactions at this store are to be credited, there was mercifully at least a chance that something other than sheer sloth might be why she preferred pointlessly hectoring me over doing her job. She then told me she would not fulfill any aspect of the services her staff had promised she would do that day, that my appointment I had been given to work with her the next day would not be honored, and that I should take my deposit elsewhere and that anyone could close any account at any time. This is after 5 years of holding my business account here and servicing a 1.5million dollar loan with this branch that contractually obligates me to do the majority of my banking with here. Truly unbelievable. I would've appealed to store manager Diego Dunker next, but he does nothing but smile and make empty promises, and blames your frustrations on your not having spent your whole day trying to contact him every time his staff wastes your time, never mind the fact that he never responds to customer emails, and in 5 years of calling this branch, no one has ever once answered the phone when I call. On top of that, they will absolutely disrespect your time and blame it on you every single time. America's Most Convenient Bank in action. *inaction

    So this was a one and done for me (well 3 and done by the time I jumped through the hoops) My late…read moresister had a safe deposit box here. It is not the best of times for sure, but I needed to get in and clear it out. The staff was friendly and quite helpful in navigating the byzantine hoops you have to go through to navigate a deceased persons banking. Even with the correct paperwork, it takes time and they made it much easier for me than I expected. I greatly appreciated all their assistance even though it was obvious I would be closing out business for them

    Maspeth Federal Savings

    Maspeth Federal Savings

    (5 reviews)

    Forest Hills

    With the global financial crisis in full swing, scandals like LIBOR and MF Global continue to…read moreplague our savings and nerves. Unfortunately we are faced with a global banking takeover where markets and indicies are manipulated by the Merrill Lynch mob and the Goldman Sacks Gang, just look at what happened to the S&P last Monday. Investment banks aside for the moment, Maspeth Federal has been long standing staple in the neighborhood. Tellers have been there for many years, managment has remained mostly constant and my safety box behind the enormous gated safe has never been robbed. With over 400 zombie banks going belly up since the 2008 crisis, I feel very comfortable knowing Maspeth isn't in any sort of peril. Every year Maspeth erects large tarps to cover the parking lot area and hold a live music venue for a few hours. It's a wonderful time to enjoy music, to run into neighbors and share a chat, further building what Maspeth embodies for all these years. Community relations.

    First off , what idiot put the handicapped parking ing the back furthest away ! Will notify Ada ,…read moreif it's not moved near entrance , idiots , my friend in wheel chair wanted to go in has to wheel from back to entrance , big fine , from American disability's act !!!!! So change it , or I will register a complaint , flowers nice , but disabilities people , shame on maspeth ! Go to Angie's spot by entrance , but u got charging stations ? Weird ,

    Maspeth Federal Savings

    Maspeth Federal Savings

    (2 reviews)

    Middle Village

    I'm rather sure the end of Maspeth Federal Savings (title included) and Loan…read more Lending is a tough business now a days. I remain a very satisfied client of the Metropolitan Ave location, you all -- tellers to the top brass are -- and have been, for three plus decades a staple in our community. Please keep the concerts coming, the annual Halloween event spooking and setting out daily free coffee that doesn't taste like the beans are on their third press. Cashed in a few EE bonds that had reached maturity, management was most personable working the boxes in the back. Tellers have always been quire attentive to my needs and do go the extra mile too assure high quality customer service.

    I had to approach this quaint and civilized branch to address what I thought was an existing issue…read morewith a Power of Attorney. Mary could not have been more gracious before, during and after the discussion. Her customer service was inspiring as we both learned that there was no issue as documentation was already filed with the bank approximately nine years ago. Any other person working on a Saturday would have expressed frustration that I did not allow certain transactions to abide in my memory. In an age of faceless and voiceless automation, songs without melodies and pointless conversations that take place via texts, Mary's example as a professional and fine human being soars above mediocrity. With eternal gratitude.....

    Citibank - banks - Updated May 2026

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