The pointless hour I spent at this TD branch was truly remarkable, and all I was trying to do was make a cash deposit. After having been told several different self-contradictory promises of service over an hour of waiting, the assistant manager (a light-haired woman with a Slavic accent and a name something like "Cristina Sicic") was disrespectful and condescending. She explained before she would deign to take my money, there would be several questions about where the money came from and there would be documentary evidence required. I explained that I had been depositing cash in this account for 5 years and no evidence had ever been required, that branch manager Diego Dunker knows me, and the source of the funds were the same as they had always been, my business. She then looked me up and down appraisingly and asked dismissively "what kind of business do YOU even have?" I told her it was a dental practice, and she again looked hard at me and asked incredulously "YOU are a dentist?" That moment was the first time I realized I had my jacket covering my scrubs, and that if the multiple Google reviews complaining of racism being a problem in customer interactions at this store are to be credited, there was mercifully at least a chance that something other than sheer sloth might be why she preferred pointlessly hectoring me over doing her job. She then told me she would not fulfill any aspect of the services her staff had promised she would do that day, that my appointment I had been given to work with her the next day would not be honored, and that I should take my deposit elsewhere and that anyone could close any account at any time. This is after 5 years of holding my business account here and servicing a 1.5million dollar loan with this branch that contractually obligates me to do the majority of my banking with here. Truly unbelievable. I would've appealed to store manager Diego Dunker next, but he does nothing but smile and make empty promises, and blames your frustrations on your not having spent your whole day trying to contact him every time his staff wastes your time, never mind the fact that he never responds to customer emails, and in 5 years of calling this branch, no one has ever once answered the phone when I call. On top of that, they will absolutely disrespect your time and blame it on you every single time. America's Most Convenient Bank in action. *inaction read more

So this was a one and done for me (well 3 and done by the time I jumped through the hoops) My late sister had a safe deposit box here. It is not the best of times for sure, but I needed to get in and clear it out. The staff was friendly and quite helpful in navigating the byzantine hoops you have to go through to navigate a deceased persons banking. Even with the correct paperwork, it takes time and they made it much easier for me than I expected. I greatly appreciated all their assistance even though it was obvious I would be closing out business for them read more

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They wouldn't honor $300 bonus because my direct deposit arrived late by a few days Is a scam read more

I had one of the worst and most discriminatory banking experiences of my life at this TD Bank November 5th around 5:40 PM. I came in to cash a payroll check issued by my employer's TD Bank account something I've done at TD many times, including at this same location just weeks earlier. Instead of being treated respectfully, I was publicly humiliated and treated like I was committing fraud, despite having two valid IDs (a United States passport and NYS ID) and a payroll check from a long-standing corporate TD account. The Assistant Store Manager, Cristina Cicic (NMLS #767834) handled the situation with shocking disrespect. She loudly called me by my first name across the bank, slammed my IDs and check on the counter, and bluntly said "I can't cash this," without explanation. Staff gathered around her desk staring at my documents like it was a crime scene. One teller smirked and laughed throughout the situation. Cristina then put my employer who is white on **speakerphone** in front of the entire bank, attempting to expose confidential financial information to everyone around or do some kind of verification. When she spoke to him, her tone magically changed to friendly and respectful nothing like how she addressed me. I was the only Black customer in the branch during this entire incident, and the difference in how she treated us was glaring. After questioning my employer unnecessarily, she claimed she was "making an exception," as if doing me a personal favor. I was walked out of the bank by her with security present, I left shaking and completely humiliated. She should surely receive a lesson in customer service and accountability. After demanding an apology for the scene caused she continued to state "I apologize you feel that way", multiple times. Meanwhile, over 40 employees from my company cashed the exact same payroll checks that day at TD branches and with their respective banks with no issues. I was the only one treated this way. This was deeply unprofessional, discriminatory, and traumatizing. I will be filing complaints with TD corporate, the CFPB, and the NY Attorney General. Customers deserve better than this. As a customer service manager for over 10 years and a training director for a corporate company I have never seen anything like this. Avoid this branch at all costs. read more

Faster than most banks they have doggie biscuits for the dog!!! The interest is high and they are very efficient read more

TD Bank - Banks & Credit Unions Near Me - Forest Hills, New York

wait time incredibly long waited hour and a half to open CD and now waiting an hour to get our money back... also one of the employees gave us misleading information or withheld the truth while explaining terms of CD. not coming back here read more

I want to thank you so much for having TD Bank Retail Banker Edward G. Mejia Paz, a top notch public-facing, customer service professional, at your Forest Hills, NYC branch at 10836 Queens Blvd, Forest Hills, NY 11375. I was in the bank yesterday and Mr. Paz was helpful and kind. He didn't make me feel like I was bothering him when I had questions. Instead, he was more than happy to help. A huge THANK YOU! read more

If you have a chance, please don't go to this branch.. you won't get any done, Especially the branch manager Christine is there .

1 teller and 2 person as customers service and a line out the door. No one care about services anymore.

Never go on Sunday. Ignorant and uncooperative staff. During the week it's Friendly and smooth transactions. read more

Best Customer service , smiling Friendly employees & eagar to help Highly recommend this branch . Liz the manager & team is the best read more

Customer service rep , Lisa and Lizbeth were able to resolve a very stressful situation . I was being charged fraudulently by UFC fit in greenpoint. This was extremely stressful and I was really concerned about my account. The rest of the staff is really friendly and professional as well . I'm always greeted in a welcoming tone and bank itself is always really really clean. Great job everyone . read more

The most inefficient bank I had to deal with . Being a customer for more than 10 years (sadly) and every time I had to use the bank it was nothing but a frustrating experience. The branch is under staffed and they make customers wait for 2 hrs to get a simple task done. The staff is slacking and don't hustle to get things moving ..So much for America's most convenient bank . read more

Let me just say this . . . . . I don't Bank with TD for location reasons; being that their is a Chase on every corner where I live . . . . However, my few dealings with this Bank - as I had an account with them previously . . . . Staff is excellent . . . . . This is a friendly Bank . . . great availability - Staff are professional and they truly care about helping you. I wish they were on every corner like Chase. read more

HORRIBLE!!! If you are thinking about joining TD Bank, do yourself a favor and go to another bank!! There is zero customer service, wait times are FOREVER!! On a weekday afternoon I waited an hour! I went to ask for a SIMPLE letter with my account balance, my other bank (as all do!) provided it on the spot. After signing a form for them to WRITE the letter, I was told I needed to wait 3 business days for the freaking letter, what?! Despite needing this letter quickly, I waited, and WEEK later I still never received the letter. I went back, after being greeted by another incompetent employee, prior to signing my name to see the worker, he proceeded to ask me VERY PERSONAL questions that had nothing to do with his role. For example, "do you have a lot of money in your account?" I was absolutely SHOCKED and at a lost for words!!! WHEN I finally saw this worker at this carnival called TD, she lied saying she called me and then proceeded to say they couldn't process the letter because my signature wasn't strong enough. I closed my accounts and went to another bank. read more

you gotta love this TD Bank because of their hours: open until 7 on weekdays, and they even weekend hours. also, no complaints from the staff when I need 20 or 30 bucks in quarters every time I go (laundry in our building is quarters only). oh yeah, Penny Arcade! I have to confess to feeling like a big kid and loving when I can turn a big container full of coins into a few "real" bucks. it's always something like 7 dollars, but hey, that's the going rate for a beer round these parts! they also have never tried to bug me with services when I'm usually just there to run in, deposit a check, and run out. on the few occasions where I did need to meet with someone beyond just the front desk, they were always courteous, helpful, and respectful. read more

It's an ok bank, but I absolutely hate that the ATM gives out fifties. Who likes getting fifties?

I don't usually review banks, but I have to say, these guys are very nice and very cool. The bank manager Jesus is so friendly and always goes out of his way to be helpful. Keep it up guys! read more