We entered and there was no greeting at all. Guy who sat in the first cube when you enter looked at…read moreus as if we were going to rob the bank. I looked at him and had to ask are you going to help us or not? By the way, still no greeting from the young slickster. Does not even introduce himself, does nothing resembling customer experience at all. The manager really should can this guy. By the way there are three of them talking like it is a cafeteria so there is no reason to not greet or provide any customer experience whatsoever. Throughout the experience his facial expression is one of my brother and I inconveniencing him...All good. I will keep this review alive... Hopefully the manager is better than this...You don't need an employee like this to bring your scores (CSAT) down. Apparently, my brother went to the Chase on Route 4 which had a really pleasant staff and provided a higher level of experience and service. If I could give a zero I would...Thankfully my brother chided me to hold my tongue while we were there as I was ready to go into full "get me someone who knows how to work with customers professionally" mode. To the manager get this guy in the front cube out of your branch...Piss poor in every way possible. If I could have given a negative score I would have.

I've been a Chase customer since the 90's and my visit on this particular day is further reason to…read morebe a customer. I have been in need of a safety deposit box for a while now. I had thought I was on a list with another branch and forgot to inquire about them at this particular location. I called at 11:40AM and asked and was told "Absolutely we have ones available, what time would you like to come in?" I was told that the representative had a few appointments and whatever worked for her would be fine, I was told 1PM. That's not bad! I went in was done 20 minutes later. The representative that was supposed to help me was tied up with another client and someone else helped be, but he was equally as helpful and very friendly. Most of that 20 minutes was spent just BSing about things. Sure banks are businesses and will bend over backwards to get your money, but there's customer service and then just people that don't care. These people are very friendly and you can tell that they're genuine, not faking it to make you feel good!

Friendly, knowledgeable team members. It's a small branch so staffed a little light. Fine almost…read moreall of the time but can slow down if there's a rush of customers.

This is my primary bank that I've been going to for years. Lots of parking, nice size bank, and the…read moreemployees in their all treat me with respect. The one I always love to work with is Angela! Anytime she's in I always grow a smile and I know I'm going to be helped the right way. It was easy setting up my checking account, getting a debit card from them, and even upgrading my checking account when it came time to. So next time you come here, look for Angela and she'll take care of you!

I've never had a better relationship with my bank then I do at ConnectOne in Englewood. My Branch…read moreadvisor Jose greets me at the bank door and takes all my deposits then emails me my receipt. If I ever have any questions about any of my accounts I get a reply email or call within 15 minutes. I literally feel like a VIP that has a Concierge service at this bank. I'm also provided monthly updates on any money management options, like a CD or Bond when the interest rates improve. I HIGHLY recommend them you will be pleasantly surprised at how they work for you.

Forget about your friendly neighborhood bank. You know, the bank which once offered snacks and…read morecoffee so good, folks would come by to eat and drink without conducting actual bank business. Okay, so that was a bit too much 'hospitality.' What's replaced it is a management so full of itself, it can't be bothered to extend the simplest of courtesies. The turnover of staff is pretty constant. While the tellers are still friendly (why 2 stars), some of their bosses have forgotten how to provide service and maintain positive client interactions. Bottomline: you can do better.

This is my favorite Oritani bank to go to! They have the friendliest staff at this bank and the…read morebest manager Carmella! They greet their customers by names and remember a majority of them. Whenever I have a problem they are always able to fix it and on top of everything for me! Nunzio & Carmella are the best.

The entire process was easy and easy to understand . Joseph was very detailed on explaining the…read moreprocess

I forgot my pin to my debit card and headed to the credit union I still have in New Jersey. There…read moreis nothing like face to face connection. Nowadays most people do banking on line. No personal connection. I went to both the Paramus and Hackensack branch over the weekend. I received excellent service bar none. I also caught uo on an insurance pilicy I had that lapsed. Greater Alliance has always been a safety net for me. They have loans and really get what you need in time of need. I remeber the lead customer service representative and Randy who help me enter a sweepstakes to win $300 cash money.

Horrible Bank to deal with. Customer service is the worst. Will be refinancing very soon !read more

Horrible bank with absolutely abysmal customer service. Do not bank here. Eventually when you need…read morethem, they will not be there to support your needs. I went into this bank today to open an account and have a document notarized. I was dealing with a woman behind a desk when another employee, Mr. Jamal Ahmed became very engaged in my business dealings. He was an extremely unpleasant man with little to no manners and no sense of how to treat a customer. I am in the high tech security systems business and have contracts all over the country. My home is in Arizona, but I have another home in Saugerties NY. I currently have a very large contract that I am working on in Ridgewood and for various reasons, mostly due to superior local knowledge, I prefer to use local banks like this one. As I mentioned, I was going to notarize a document and open an account. I asked the woman to notarize the document and at that point the rude Mr Ahmed butted in saying that they would not notarize a document unless I had an account there. That in itself I found very odd. Most customer- centric banks just do that as a service. Not Mr Ahmed and Freedom bank though! I then asked to open the account first and then I would do the notarization. At that point Mr. Ahmed stooped to telling me an outright lie, that I cannot open an account unless I had a local address. Actually, as per RBI Guidelines you can open a saving account in some another city. If this is the treatment you get when trying something as basic as opening a bank account, I shudder to think what they would be like if you needed them to have your back in some matter. Take my word for it, do yourself a favor and bank elsewhere.

worst bank in the world they have automated account information and they don't even own the atm…read morethere do you can't even make deposits in it you have to go there for everything its ridiculous and very unprofessional frustrating

Iman was very helpful when I went in to apply for a checking account, she knew the process and…read moreforms like the back of her hand, and I never felt rushed. I like how the first five dollars deposited automatically goes into a savings account that holds that money indefinitely. That makes it much easier to save money. Seems like they also do some good work in terms of financial advising and low-interest loans. Fast, friendly, good rates, no monthly fees, mobile banking! w00t now I can say good bye, ta-ta, sayonara, auf weidersehn, see you never, grimey and grim Bank of America!