Went to access my safe box. was able to do so right away. I had to wait half an hour for them to…read morecome again to put my box away. This is a terrible experience. I had to go up and see the representative and remind her to come down and help me. The branch was not busy and there were no lines. The girl who helped me to access my box got stuck with a customer and asked her colleague to help. But the colleague forgot to do so. this is not good service. Their customer service score is zero.

First they told me is 30 Minutes wait and then They asked me to come tomorrow because no body was…read moreavailable to help me. The place was empty and it was just 2 costumers me and a someone else

If I can give zero stars I certainly would. I had to take my mom to the bank this morning. she…read moreneeded to withdrawal and so teller service was needed. The teller helping my mom did not even greet us. she was tying away for few minutes leaving us waiting. if she was not ready for us then perhaps we could have waited for a different teller. I decided to take my mom to the machine and that's when she decided she was ready to do the transaction. I am sad that customer service in this branch is so horrible. There was no apology nor thank you from this teller. My mom is an elderly woman and the other teller that was there this morning harasses my mom in prior visits to download the app and should be doing transactions on line. Really? Then What are you there for? She is an elderly not familiar with technology. My mom will no longer be using this location. What a joke!

products and services are sneakily changing constantly. Some savings accounts charge you fees. some…read moredon't. after getting help from a call center on my issue, it's glaringly obvious how unfit management, specifically kimberly, the branch manager, is to rectify issues created by a lackluster and less than stellar system.

for business, this is the ultimate spot if your a new…read morestartup and don't know jack about business this is where to go business banking manager is incredibly knowledgable and was lucky to have him helped me significantly in terms of growth

Not many Capital One Bank's in the area so being that it is located nearby is a win for me!…read more I opened up a Savings account here since Capital One has one of the nations top interest rates/yield. It is a variable rate, but nonetheless the ease of banking is great since there is no minimum and no fees. You are restricted to 6 monthly withdrawals, and currently due to Covid-19: you are allowed up to 9 withdrawals per month. Since is located in the heart of town (with busy traffic), this branch has "free" 3 hour parking in the parking garage located behind the building, and free (unsecured) WiFi. The free parking is sweet since you can bank, and then visit the park across the street or restaurants nearby. Great staff who helped me with my transactions, and the inside looks very clean and nicely done up.

Thanks to Covid I've not been going into the branch much. When I visited the other day I was happy…read moreto see Samah still there and was helped by, I believe Tiffany, who was very pleasant and professional. I've always had a good experience at this branch!

I always like that TD Banks are open on Sundays, even if their hours are limited. They have a drive…read morethru here and plenty of parking. No coin machine anymore but they do give you rolls for coins.

I had a very positive experience with Jeffrey at your Hackensack location next to the Burger King…read more I had a somewhat difficult situation that needed to be corrected with my ATM card. Jeffrey was pleasant, courteous and efficient while handling the situation.. He definitely deserves a raise. Sincerely, Theresa Perls- a satisfied customer

Long lines...slow service. Prefer using the drive thru. The few occasions I've been inside there…read morehas been one active teller while other employees milled around oblivious to the customers on line.

I went to have my money transferred from a Certificate of Deposit account to a regular account. I…read moreeven made an appointment. Just like many other customers who left comments for this branch, it is so understaffed that even when I had an appointment, I was told to sit and wait. These agents are also not friendly and I am not sure what their problems are. Bank of America needs to understand that poor customer service is how you lose a long-time customers. I opened my first account at B of A 25 years ago. I am getting tired of their poor service and their inability to treat their customers with respect.

I don't get when people really love banks. But I've been with Bogota many years and it's OK for me…read moreas far as 'service', 'friendliness' etc. Mainly Bogota has a 3% checking account you don't have to jump through a bunch of hoops to qualify for, worth a couple $100/yr to me v 0% interest at BOA where I have my credit cards but only a small checking balance (mainly to receive credit card cashback). Although the people at my BOA branch are civil enough too, and maybe a bit more professional. Typical small bank/big bank trade off.

I'd filed an application online & apparently I'd provided the wrong routing # to transfer $$ into…read moreBogota. OK, maybe I made a mistake?? (It should be allowed, right?) So I drove to the local branch w/my paperwork & check book to do it all again in person. The folks there weren't sure if they should open the closed acct or open another...? No one answered their calls or emails. I said I'd come back. This took 50 (Five-O) minutes & I still don't have the mouth-watering 4.00% checking account, & I can't find them listed in any Google searches. Hmmmm

The thing I love about this branch is five spacious teller stations!…read more...the thing I hate about this branch is that only one teller is working. Long line of customers, the one in front of me is holding an ominous unsealed fedex mailer. Seeing this was only going to get worse, I leave. The other thing I love about this place is that they have a drive up teller across the street! ...the other thing I hate about this place is that there is a "temporarily unavailable" signed glued to the kiosk...yellowed and faded from time. Could these jokers act like they give a rat's ass about our money?

Worst drive through location ever. Impossible to find, and you have to drive through an apartment…read morecomplex parking lot in order to get to the drive through area. Inconvenient