I had an amazing experience at this credit union. I specifically worked with Dolly and she was…read moreexcellent.

Had a very great experience. Had a very pleasant experience and Rose was very helpful explaining…read moreevery step of the way. Would definitely recommend this Credit Union.

My mother who is 87 and from another state, she lost her checkbook while she was here visiting our…read morefamily. When we entered the bank, not only was every single bank employee polite and courteous, they were as helpful and eager to assist us as soon as possible. We were helped by Jason Smith. I was simply amazed at his patience and reassurance, that everything would be taken care of in a matter of minutes. The protection of my mothers accounts were an obvious important priority to him. As promised, in a matter of minutes and some strokes of the keyboard he had it completely secured. He processed everything needed to transfer all account values to new accounts. Being that my mom is in the beginning stages of Alzheimer's disease, she can tend to be a bit of a story teller. As well as the loss of memory issues associated with the disease. Jason could not have been more gracious and understanding. Especially once he had completed his transactions to secure and transfer the accounts. He was incredibly patient with her, almost as if it were his own mother. I personally do not conduct my banking activities there, as I feel the same way about my bank. If I were for any reason to change, I would not have a second thought about banking there. This is a town of large bank accounts (I wish mine were one), and sometimes even larger ego's !! I happen to deal with the same customers that the bank does(in a different capacity), and there are some people that can not be pleased ! I am sure we do not have exclusive rights to that claim !!!

The 1 star is for the ladies who work there being nice. The zero stars I would like to give is for…read moreCitibank being the most horrible bank ever. Find a credit union. It's what I'm going to do, and I've been a customer for 20 years. Citibank is a big horrible company, and customer service sucks beyond belief. Avoid.

From the owner: Citibank delivers a wide array of banking, mortgage, lending and investment services to individuals…read moreand small businesses. We also support the needs of small and large corporations, governments and institutional investors. In the U.S., we have over 1,000 branches, complemented by ATM's, online banking and mobile and tablet banking.

I want to commend/compliment Ms. V. Brannon of the 2624 mooris ave branch…read more I had a check that had scribbling on the back making it difficult to scan in the bank computer system. Ms. Brannon tried, and tried and tried for over ten minutes, trying every which way until finally the system accepted the check. It was ony a $14.00 check, but the effort and steadfastness of Ms Brannon is commendable and noteworthy Thank You Bob G. Chatham

Went to this branch once to use the ATM. Easy to park in the lot and to take care of bank business…read morewhen need be.

I love this bank - I do I do I do…read more Special kudos goes out to the manager Kim who helped me with a wire transfer today.

I believe Peapack Gladstone Bank took advantage of my elderly uncle. When he was 88 years old,…read morethey convinced him to sign a Revocable Trust document appointing the bank as Trustee of all his investment assets. No family members, witnesses, or impartial notaries were present at the signing to evaluate his understanding of the documents before he signed them. In fact, the document was notarized 3 days after my uncle signed it, in another state, and without my uncle present. He also signed a fee agreement, which he later told his attorney he did not understand. The Trust had no benefit to my uncle or his estate, but greatly benefited Peapack Gladstone Bank by appointing the bank as sole Trustee, giving them total control over his assets, and providing regular monthly fees to the bank. After my uncle's death, the bank used their authority to hire lawyers to administer the trust distribution and paid them from the trust (totaling more than $19,000), while they continued to take their full Trustee fee of approximately $3500 per month over the course of the trust administration and distribution. Additionally, and most shockingly, the fee agreement that my uncle signed when they executed the Revocable Trust document allowed for a termination fee to be charged upon my uncle's death! The termination fee totaled just shy of $100,000. My uncle and his wife were customers of the bank for over 35 years. The bank's actions may not be illegal, but what they did is morally and ethically wrong. It is my hope that this bank never takes advantage of another elderly client again. If anyone wishes to contact me regarding this review, please email me at fsgmystic at gmail.com.

It is pretty busy here and on a Sunday on the weekend is always nice to have a bank open. They are…read morebusy inside, but they have a parking lot, a digital queue, and a notary handy. Great stuff. Much better than the branches in the city. Kam helped us out. A little more paperwork than expected to notarize, but get for bank customers. I do wish they had the coin counting machines still. Difficult to get rid of change by depositing.

CLUELESS!! Went in to close an account and asked for a final statement showing zero balance…read more Nobody behind the counter said it was possible meanwhile I would get these statements 10 years ago when I closed accounts so how is it no possible today. I'll tell you how, because they're all LAZY and can't think out of the box. Been closing all of my accounts one at a time movings lots of cash over to Peapack Gladstone who GETS banking. TD is way to big!

Popped in without an appointment but was seen by the first available, which didn't take too long…read more Was changing account types and went pretty quickly, no fuss, just a few questions on why and then a quick pitch on their capabilities when we want to chat (didn't get pressured like at another bank visited recently). The great - very stable bank, all the normal services you'd want from the bulge bracket bank. Downside - interest was literally 1 or 2bps... better invest that money if not immediately needed. Parking was pretty full, though, you may have to use street or muni parking because the lot was busy. Not sure if they have a drive-through, though.

It is my first experience coming into Chase bank for services I needed as a non-member of Chase…read morebank. The customer service I received was exceptional and I am thinking of becoming a Chase customer.

My self, and my two adult daughters, all have accounts at Bank of America. Both of my daughters…read moreaccounts were made when they were minors, so my name is attached to their accounts. We never bothered to remove my name now that they are adults. My younger daughter is mentally ill and got tricked on social media and ended up getting scammed. Her account went -$2300. I called Bank of America to file a claim, and to let them know she was scammed after a few weeks they zeroed out the negative account and closed it. , Which was fine. Today we realized that they went into my other daughters account and took the $2300 from her account! She had nothing to do with the scamming and it's only because my name was on all three of our accounts, and I didn't have enough money in my account. I guess so they took it from my older daughter. I've been a loyal customer for more than 20 years and neither me nor my daughters did anything wrong. We were the victims of a scam by some stranger and we are now the victims of robbery by Bank of America because they stole $2300 from my Daughter's account. There is so much more that I could tell you. I was on the phone for three hours the other day, trying to straighten this out with four different associates, and each one of them had a different story to tell me and none of them really made sense. today when I called I was given more miss information I'm disgusted and so angry! My older daughter had nothing to do with this and they had the nerve to go into her account and take $2300 because my mentally ill daughter got tricked online by some scammer. I'm telling everybody I know not to use Bank of America and I'll be all over social media with this as well. This is wrong.

Just to clarify - this bank is located in Short Hills but the address is Summit…read more This is THE WORST Bank of America I have ever done business with. I have been using this branch for 2 years since I started working across the street. In this time I have learned to avoid using this branch at ALL COSTS! I will never be tempted to use this bank for it's convenience ever again. Reason 1: I began depositing my paycheck here and at first it was fine. The check was held for a day or two and it was fine. Then after months of cashing the check there (which is always exactly the same) I found out that my check was held for 7 days. This resulted in bounced checks and fees. Apparently the teller who wasn't holding the check all that time was wrong and the new teller was right. Go figure. That doesn't make it any better for me. Now I go to another bank to cash the check (where my employers write their checks from) and deposit the cash into my account. You would think that when cash is being deposited that there wouldn't be any trouble....you think? Reason 2: Teller puts my CASH in as a CHECK and holds it for about a week. AGAIN resulting in bounced checks and fees. Reason 3: Teller deposited my CASH in someone elses account...or an account that doesn't exist, it wasn't mine. Took days to get it cleared up because the customer service reps at the branch said they couldn't do anything since their manager was on vacation. They said they were unable to call anyone else. Reason 4: My credit card payment was taken out of my account TWICE...and what do you think happened? Fees, and more fees from credit card company AND the bank. Of course, after much argument all of these fees were reversed but that's not the point. SO much trouble and aggravation! Reason 5: Today, the teller decides to only deposit my cash and not deposit the check that I had. The check has already left the building and I have to wait for their proofing department to find the mistake...assuming that they are competent to do so. Today I went into the bank and no one was able to help me. The branch manager had no customer service skills and wouldn't come out from eating his lunch to help me...they made me wait!!! When he did come out he avoided looking at me and went to help someone else. HE and the Head Teller refused to give me the name of the Supervisor above them until I went through it all again with that branch manager. The Head Teller actually REFUSED to give me the information while I waited for the Branch Manager to finish eating! Hopefully there are enough reasons here for you to stay away from these incompetent people. A simple transaction causes days of headaches. From now on I'll stick to the ATMs.

Worst Branch! You can deposit $$$ but when you want to…read morewithdraw it they give you such a HARD time. They ask so many questions.... Like come on man! You did not ask all those questions when I was depositing the money! - Question 1: Why do you want that much amount? Answer: to do whatever I want, it is my money right? - Question 2: Where did you get that money from? Answer: Tf you care? Are you with the IRS? You did not ask me where the money was coming from when I was depositing! - Question 3: You need to call in advance to get that amount ( $10,000)! Wtf you don't ask me to call in advance when I am depositing that amount... Anyway, in my opinion they are the worst. Stay away! The bank that gives you a hard time giving the money that belongs to you shouldn't be on the banking business.

Horrific. Banker tried to turn my husband against me. Acted like she was closer to him and was…read moremore interested in his well-being than I was. Not a place for females to do business. Maybe just that banker, but that was enough to earn this rating.

The Denville location closed so this was the closest option…read more Well organized Citi location with a competent and friendly staff (including manager). The location is clean, bright, and open.

From the owner: Citibank delivers a wide array of banking, mortgage, lending and investment services to individuals…read moreand small businesses. We also support the needs of small and large corporations, governments and institutional investors. In the U.S., we have over 1,000 branches, complemented by ATM's, online banking and mobile and tablet banking.