Popped in without an appointment but was seen by the first available, which didn't take too long…read more Was changing account types and went pretty quickly, no fuss, just a few questions on why and then a quick pitch on their capabilities when we want to chat (didn't get pressured like at another bank visited recently). The great - very stable bank, all the normal services you'd want from the bulge bracket bank. Downside - interest was literally 1 or 2bps... better invest that money if not immediately needed. Parking was pretty full, though, you may have to use street or muni parking because the lot was busy. Not sure if they have a drive-through, though.

It is my first experience coming into Chase bank for services I needed as a non-member of Chase…read morebank. The customer service I received was exceptional and I am thinking of becoming a Chase customer.

It is pretty busy here and on a Sunday on the weekend is always nice to have a bank open. They are…read morebusy inside, but they have a parking lot, a digital queue, and a notary handy. Great stuff. Much better than the branches in the city. Kam helped us out. A little more paperwork than expected to notarize, but get for bank customers. I do wish they had the coin counting machines still. Difficult to get rid of change by depositing.

CLUELESS!! Went in to close an account and asked for a final statement showing zero balance…read more Nobody behind the counter said it was possible meanwhile I would get these statements 10 years ago when I closed accounts so how is it no possible today. I'll tell you how, because they're all LAZY and can't think out of the box. Been closing all of my accounts one at a time movings lots of cash over to Peapack Gladstone who GETS banking. TD is way to big!

My mother who is 87 and from another state, she lost her checkbook while she was here visiting our…read morefamily. When we entered the bank, not only was every single bank employee polite and courteous, they were as helpful and eager to assist us as soon as possible. We were helped by Jason Smith. I was simply amazed at his patience and reassurance, that everything would be taken care of in a matter of minutes. The protection of my mothers accounts were an obvious important priority to him. As promised, in a matter of minutes and some strokes of the keyboard he had it completely secured. He processed everything needed to transfer all account values to new accounts. Being that my mom is in the beginning stages of Alzheimer's disease, she can tend to be a bit of a story teller. As well as the loss of memory issues associated with the disease. Jason could not have been more gracious and understanding. Especially once he had completed his transactions to secure and transfer the accounts. He was incredibly patient with her, almost as if it were his own mother. I personally do not conduct my banking activities there, as I feel the same way about my bank. If I were for any reason to change, I would not have a second thought about banking there. This is a town of large bank accounts (I wish mine were one), and sometimes even larger ego's !! I happen to deal with the same customers that the bank does(in a different capacity), and there are some people that can not be pleased ! I am sure we do not have exclusive rights to that claim !!!

right now ı come this bank the ladies She made fun of me. I just wanted to cash my paycheck and…read morethey told me that the system was closed and therefore I couldn't cash it.But he said I can make a deposit if I want. The broken system is working to make a deposit.........

I'd be worried sick about using B of A after they turned private financial information on some…read moreclients to the FBI without a warrant or informing their client,

Thank you thank you guys so much! You guys are always so nice to me and always care about my…read moreproblems haha I know I bug you guys!

Had the worst banking experience with the branch manager. Went to the teller window to make a…read moredeposit and drop off a preprinted check reorder form. The manager, who did not identify herself as such and did not wear a name tag, assisted me. She took care of the deposit into my checking account. I asked if I could leave the reorder form with her, which I've done dozens of times before. She replied yes. Then she asked for ID, which was a first for me, and I asked why. She replied, policy. I gave her my driver's license and I asked since when. She would not answer, but she did say, "what, you think these forms can't be counterfeited?". I asked again and pointed out the reorder form was for the same account she did the deposit in. She did some typing and then asked for a second ID such as a credit card or ATM card. I asked what that is for. I tossed it into the widow scoop and asked again what is going on. All the info on my license matched the previous transaction and the reorder form. I was becoming irritated at this point. She then returned my ID's by sarcastically waving them at me and a manner of saying "heeeere". I said "really? Nice attitude". She told me she didn't like the way I tossed the second ID into the teller scoop. Then it became pointless barbs back and forth about terrible customer service and training. She then refused to place my check reorder, handed it back to me and told me I had to leave the branch. She stepped out from behind the teller windows and escorted me to the front door. I was shocked but complied while saying I couldn't believe this and it's bullshit. She opened the outside door and as I passed she repeatedly said FUCK YOU, FUCK YOU, FUCK YOU, FUCK YOU, FUCK YOU to me as I passed. At this point, I flipped her off as I walked outside. Again, this was the manager. NEVER USE THIS BRANCH. THE MANAGER IS RUDE AND NASTY. While I was irritated due to her handling of everything from the start, proper customer service at any time would have defused the situation. She was obnoxious and obstinate the entire time, and then flat out abusive at the end.

On March 6th, 2024, I found a bunch of transfers and withdrawals from my and my college son's…read moreaccounts. With help from the Chase branch in Livingston, I filed claims. A verbal PIN and new access questions were created. On March 13th, Chase Livingston created new accounts, transferring the balances from the old accounts. On March 14th around noon, I discovered another set of transfers and withdrawals from my college son's new accounts created on March 13th. All the withdrawals were made in person at Chase tellers at FL or NJ. Chase returned one of the withdrawals and accused me, stating "the item(s) being disputed were authorized, or you received benefit from the item(s)." The total loss is around $50K. Chase allowed the withdrawals solely based on a fake photo ID without a debit card or checks with signatures. So far, Chase refuses to admit any wrongdoing and refuses to return the unauthorized withdrawals. For the safety of your money, I suggest staying away from Chase.

I went in to Bank of America in Summit to get a cashier's check. I have a permanent address in…read moreanother state for which I have an ID and a summer address in NJ. I presented my ID which matches my face and was told that because my ID did not match the address they have on file. When I told him his claim was ridiculous as I had obtained cashier's checks from two other branches in the previous weeks he handed me my ID and bank card back and refused to help me. I told him this felt like racial profiling at which point he told me to take that racial sh*t out of here and told me to get out. Told me I was rude and kicked the door to put me out of the bank. My ID is a Real ID which is accepted by the federal government but somehow it wasn't good enough for him. Because of him I was not able to complete my transaction and get the cashier's check. Absolutely unacceptable. Horrible banking experience. Rude and racist.

I want to commend/compliment Ms. V. Brannon of the 2624 mooris ave branch…read more I had a check that had scribbling on the back making it difficult to scan in the bank computer system. Ms. Brannon tried, and tried and tried for over ten minutes, trying every which way until finally the system accepted the check. It was ony a $14.00 check, but the effort and steadfastness of Ms Brannon is commendable and noteworthy Thank You Bob G. Chatham

Went to this branch once to use the ATM. Easy to park in the lot and to take care of bank business…read morewhen need be.

I'd give them no stars if I could. Totally dropped the ball on the PPP program with no online…read moreapplication. Ladies at local branch are very nice but no excuse for how bad they handled this. Been a customer there for years (from Broad to Independence to this) but not much longer.