My mother who is 87 and from another state, she lost her checkbook while she was here visiting our…read morefamily. When we entered the bank, not only was every single bank employee polite and courteous, they were as helpful and eager to assist us as soon as possible. We were helped by Jason Smith. I was simply amazed at his patience and reassurance, that everything would be taken care of in a matter of minutes. The protection of my mothers accounts were an obvious important priority to him. As promised, in a matter of minutes and some strokes of the keyboard he had it completely secured. He processed everything needed to transfer all account values to new accounts. Being that my mom is in the beginning stages of Alzheimer's disease, she can tend to be a bit of a story teller. As well as the loss of memory issues associated with the disease. Jason could not have been more gracious and understanding. Especially once he had completed his transactions to secure and transfer the accounts. He was incredibly patient with her, almost as if it were his own mother. I personally do not conduct my banking activities there, as I feel the same way about my bank. If I were for any reason to change, I would not have a second thought about banking there. This is a town of large bank accounts (I wish mine were one), and sometimes even larger ego's !! I happen to deal with the same customers that the bank does(in a different capacity), and there are some people that can not be pleased ! I am sure we do not have exclusive rights to that claim !!!

I went in to Bank of America in Summit to get a cashier's check. I have a permanent address in…read moreanother state for which I have an ID and a summer address in NJ. I presented my ID which matches my face and was told that because my ID did not match the address they have on file. When I told him his claim was ridiculous as I had obtained cashier's checks from two other branches in the previous weeks he handed me my ID and bank card back and refused to help me. I told him this felt like racial profiling at which point he told me to take that racial sh*t out of here and told me to get out. Told me I was rude and kicked the door to put me out of the bank. My ID is a Real ID which is accepted by the federal government but somehow it wasn't good enough for him. Because of him I was not able to complete my transaction and get the cashier's check. Absolutely unacceptable. Horrible banking experience. Rude and racist.

It is pretty busy here and on a Sunday on the weekend is always nice to have a bank open. They are…read morebusy inside, but they have a parking lot, a digital queue, and a notary handy. Great stuff. Much better than the branches in the city. Kam helped us out. A little more paperwork than expected to notarize, but get for bank customers. I do wish they had the coin counting machines still. Difficult to get rid of change by depositing.

CLUELESS!! Went in to close an account and asked for a final statement showing zero balance…read more Nobody behind the counter said it was possible meanwhile I would get these statements 10 years ago when I closed accounts so how is it no possible today. I'll tell you how, because they're all LAZY and can't think out of the box. Been closing all of my accounts one at a time movings lots of cash over to Peapack Gladstone who GETS banking. TD is way to big!

Let's start off by saying I HAVE never wrote a review before but I feel as if it's a must after…read morewhat I experienced today. I am a New York resident but was doing some christmas shopping in the area and had some issues with my account and wanted to catch a bank before closing. The "vice president" Daryn..I believe last name williams was so horrible from the minute I sat with him. He was INSANELY rude and unprofessional and spoke to me in such a degrading way the whole time. I just couldn't believe how he spoke to me as a customer trying to reach out for help. He sat there and said to me and my sister "Yes you two are right and i'm wrong" in the most sarcastic way possible. At this point I was livid and could go on forever about how blown away I was in the way he treated me and I can only imagine how many others get this treatment...

I hardly ever you put a review online but the people here are very rude on the weekend. I have not…read morefound this other branches. Perhaps the manager will take note

I love this bank - I do I do I do…read more Special kudos goes out to the manager Kim who helped me with a wire transfer today.

I believe Peapack Gladstone Bank took advantage of my elderly uncle. When he was 88 years old,…read morethey convinced him to sign a Revocable Trust document appointing the bank as Trustee of all his investment assets. No family members, witnesses, or impartial notaries were present at the signing to evaluate his understanding of the documents before he signed them. In fact, the document was notarized 3 days after my uncle signed it, in another state, and without my uncle present. He also signed a fee agreement, which he later told his attorney he did not understand. The Trust had no benefit to my uncle or his estate, but greatly benefited Peapack Gladstone Bank by appointing the bank as sole Trustee, giving them total control over his assets, and providing regular monthly fees to the bank. After my uncle's death, the bank used their authority to hire lawyers to administer the trust distribution and paid them from the trust (totaling more than $19,000), while they continued to take their full Trustee fee of approximately $3500 per month over the course of the trust administration and distribution. Additionally, and most shockingly, the fee agreement that my uncle signed when they executed the Revocable Trust document allowed for a termination fee to be charged upon my uncle's death! The termination fee totaled just shy of $100,000. My uncle and his wife were customers of the bank for over 35 years. The bank's actions may not be illegal, but what they did is morally and ethically wrong. It is my hope that this bank never takes advantage of another elderly client again. If anyone wishes to contact me regarding this review, please email me at fsgmystic at gmail.com.

It's a bank and staff is friendly. What more can one ask for in a bank?…read more Well, maybe more ATMs for when the bank is closed, as there's only one by the door.

Great Chase bank with nice couches, tellers, clean area, loads of parking, and state of the art ATM…read morethat gives you whatever denomination of bills

We have been using this bank forever(Scotch Plains) for personal and business! We love them! In a…read morebig world it's wonderful to have personable relationship with them, they go above and beyond! It's like a hometown branch from Scotch Plains ,Clinton - Edison there Customer Service is Wonderful! It's nice to call an get someone in the United States & get to a branch member! KT

Excellent bank! I established my biz account there 4 yrs ago and have been so pleased. There is…read morealways someone knowledgeable to answer my questions and the staff is very kind and helpful. I accidentally withdrew my account with a duplicate debit and they called me immediately. They were able to reverse the withdrawal. You don't get that service from the big banks. And of course they have online banking and a great mobile app. Highly recommend

Joe at Oceans First is amazing fantastic customer service extremely helpful wanted to carry my…read morebundles of loose coin for the coin machine. 100 % for the customer

Top Service Here! The people at OceanFirst Bank in Westfield couldn't be more helpful and…read morecourteous. The associates behind the counter always give me a cheery greeting when I enter and then give outstanding service with a smile. Special shout out to Jodi W (commercial lending) and Brenda G, VP aND Branch Manager for their guidance and assistance! One of the nice things about using small, local banks is that you get much better service than from the monster banks!