I had heard from a friend that every so often chase bank would have surprise shows that happen near closing time. So for the past 3 and a half years I have been taking a leisurely stroll down to my local chase bank near closing time. Usually I would schedule unwanted appointments just to not look suspicious. Last time I checked I had bought close to 900 debit cards. Some days I would go and take 50 dollars out of my account, then the next I put the 50 right back. Last week though was different. I went down to chase bank (this time to buy a debit card). At first everything was still the same and I was growing more disappointed by the second. When all of a sudden these 5 guys with these balaclava masks on started screaming at everyone to get down. At first it was alarming, then I thought this was probably the show I've been waiting for these past years. They grabbed the people from behind the desk and threw them down on the ground. One of the security guards tried jumping on one of the masked men but got thrown off and "shot". The amount of work that went into the special affects was astonishing, it really looked like that security guard was dead! They even brought real looking police cars in to try and stop them. I won't spoil the ending because you would have to try it for yourself. I would say this experience is not for the faint of heart but more for thrill seekers. read more

Anastasia helped me today (as well as her coworker whose name I didn't catch)- and the two of them are incredible employees. Their attitude, helpfulness, and knowledge had me feeling thankful that I chose to stop in at that particular branch today. A+ employees and people. read more

I typically use ATMs & the internet to do most of my banking. But, sometimes the financial overlords require your physical presence with proper corporate & government identification to complete your banking needs. I've only strolled into this very secure location a few times, but it seems to run like a well-oiled machine. It's across the street from a small Chase outpost that exclusively deals in ATM & drive-up transactions. I shoved my slips under the presumably bullet resistant glass, struggled a bit with muffled communication through said barrier, and soon was on my way. The bank is pretty large. It seems pretty impersonal. The security measures are strong. It's just fine. It's not far from home. When I need a human to help me bank, I'll bank here. I'd rather use the wildly friendly & welcoming location downtown at 111 E Wisconsin; they put antidepressants in the employee water cooler. read more

I came here to deposit money because it was close to work so I was able to run over here on my lunch break.... ....except there was a big problem - the line was super long and there were probably not 2 tellers with windows open. Because of that, I probably stood in the same spot in line for about 10 minutes. I couldn't wait that long just to deposit money so I just left. They need to have more people helping out at the window if there is a very long line. Especially for people who need to run in & out. Side not: and yes I would have used the ATM to deposit my money (it's cash, not a check - if it was a check, I would have used my phone) but their ATM was not accepting deposits *sad face* read more

Pretty standard Chase experience. Only watch out is the signage is pretty confusion. The walk up facility is on one side of the street. The ATMs are on the other. read more

Resaons to avoid this location: 1. Few human employees abailable to greet/assist customers 2. Unreasonably long lines 3. Unreasonably long lines 4. Unreasonably long lines 5. Unreasonbly.long lines 6. Unressonably long lines 7. Unreasonably long lines 8. Unreasonably long lines 9. Unreasonably long lines 10. Unreasonably long lines 11. Unreasonanly ling lines 12. Unreasonably long lines 13. Unreadonably long lines 14. Unreasonably long lines 15. Unreasonably long lines 16. Unreasonably long lines I'm still in line read more

Stay away! Many reasons to avoid. Here are few 1) No greeting to customers 2) Extremely long wait times (close to an hour) 3) The bank workers are L.A.Z.Y. They will refuse to help you because they do not want to do the work. read more

This chase branch moved from multiple teller windows to just one...Service is incredibly slow. they put in some machines but I only come inside to get quarters and I need a teller for that. I've been waiting in line 10 minutes and there are still 6 people in front of me. Will not be back. read more

Stopped in here because the Tyme machine wasn't working to deposit some cash in the bank. The line was 3 people deep ahead of me and more behind me by the time I got to the cashier. The first thing the cashier said to me was "Are you aware oh can deposit cash and checks in our ATMs now?" Yes ma'am, when they work properly. The teller was nice but not super friendly and typed with one finger. It took probably 20 minutes from the time I walked in to the time I left to make a cash deposit. I think they should staff more people especially for a busy Saturday morning. One regular teller and one business teller was not enough. I will try and bank at another location. read more

Slow. Reduced number of tellers so it's even slower than before. No way to get in and out quickly. Installed new ATMs so make sure you bring your debit card to skip the long wait. read more

Probably the worst bank I've ever been to in my entire life. Staff were completely uninformed and mismanaged. The ATM ate money and didn't process into the account. When asked for assistance with a transaction that just happened, the staff in the store told US to call THEIR customer support phone number. Absolutely ridiculous, avoid this bank at all costs. read more