They are the best banking service ever. Frank D. Went above and beyond to get me a new debit card…read morebecause old debit card had fraud against it. He showed great consideration and patience with all my questions. I recommend this bank to everybody.

*Updated review August 2026** I had to revise my review since I last posted several years ago. I…read morehave been a patron for over 20 years, but am transitioning to another bank due to the decline in services within this branch as well as at the corporate level. The fees are significant and unfair, and the lack of staff knowlege has resulted in account errors that have been costly (depending on who you ask you will likely get a different answer). Should you make a mistake on your register (for example forget to deduct a random autopay from your balance) you will be charged $35 per item (even if the withdrawal is for less than $1) in the order they came in. Within a day this mistake will easily and unfairly cost you over $200 and common sense cannot be negotiated, and they won't consider reversing the fees no matter how silly they seem. So, if you are at any risk of making a simple mistake on your register for less than a cup of coffee, I recommend you bank elsewhere. Its unfortunate, because switching banks after 20 years is a pain but makes sense for me...because chances are I will at some point forget to add that cup of coffee to my register and I will need some understanding and grace from the person I am speaking with at my bank so that it doesn't become a $200 mistake. This is not that bank. Original review in 2018: My experience with this branch has been so good. A few months ago, I had a restaurant incorrectly charged me over $1000 on my bill (I paid with my credi/debit card). I didn't realize it until the next day when I looked at my bank account online. Aleta was so helpful in getting it all sorted out, and truly went above and beyond. Since then, I have opened a new checking account there and she as well as the other employees at this branch were so helpful. Next I will be opening a savings account there. Very appreciative of all of their help and I would definitely recommend this branch.

my account was attacked from an unknown area. Had contacted the cu about this, was accused of…read moregiving my debit card to FB. This false comment came from the fraud specialist in West Bend. I never used my debit card on FB. This fraud is still on my account, GHCU refuses to address the situation. Now I'm a victim of fraud!

So far I have had good service and a friendly attitude while dealing with them. The complaint about…read morethe manager probably has some merit ;however the other employees do not have those traits. I am surprised that the upper management does not correct the problem. Their web site needs a lot of improvement. FRED ROGERS WEST BEND,WI

I stop here for my banking needs here and there. However, my review is for the amazing help I…read morereceived at the branch today. I have had a lot of paperwork lately due to a few complicated matters. I needed something notarized in a hurry and was assisted right away. Kelly was informative, helpful and friendly. She treated me like a person, not just a customer. We were able to get through the paperwork pretty quick and then I was on my way. She was the epitome of perfect customer service! I'll keep going back to this location.

In these economic times, I already know a bank isn't going to pay me any interest so I look for…read morelittle things like: Free Checking Alot of locations No Fee ATMs for their customers Nice tellers when I go inside or use the drive thru Good hours A mobile APP (which I can use for most of my banking) An uncomplicated website. The Tosa branch is right down the street from me and they get a thumbs up for all of these things.

Very helpful whenever I have problems. Clean place and love the smell of their popcorns.read more

If I could give it zero stars I would. I have experienced duplicate payments two months in a row…read morefrom this bank. Last month they returned it to my original account they took it from, this month they say it's not possible. I really hope that I'm able to get my money back because I have bills to pay. They also will not refinance my loan under my name only, even though I've never missed a payment in 3 years. I'm definitely looking into a different bank. One that actually cares about there customers and doesn't hangup on them when they call.

i had a problem with zelle got took for 40 dollars person never showed to do the job i call to then…read moresee if i could cancel the transaction but they could do it so i was frustrated at loosing the money not at the bank said maybe i should find another bank since you guys seem to not care .... hang up with them... then i get paid day later direct deposit....well they decide to close my account and not inform me of it and mail me a check on a thursday mail it friday.... not i have no money till i recieve the check and the explanation is in the note with the check great service just do what you want with my money and screw me over with my direct deposit 20 plus years now my whole family is going to find another bank been the family bank for over 60 years i guess when you expand from one bank to multi you just dont care about your costumers no more NEVER USE WATERSTONE.... oh yeah the bank app said disbursement for investments like huh what...

Easily accessible and easy to do business with and, finally, a location near my home!…read moreThe exterior of the bank is nicely landscaped and looks lovely during the summer months. Inside, it's typical banker decor......LOTS of rich, warm wood. Free coffee and cookies, if you're interested, and always a friendly, helpful face. 23/2014

This is my first time writing a review about this bank. I've been coming here since last year, and…read moreso far it's a good bank. I switched banks like 2 years bank from TCF BANK, then LANDMARK, and now SUMMIT. When I got to be a member they treated me so well. I trust this bank with my money , and finances. This lady that got to speak with me explain all the benefits this bank has to offer. So if you're in the area and want a great bank , go to Summit. I recommend, but eventually don't get me wrong, there's always competition with Landmark Bank, It's credit union bank too.

This is the worst bank I've ever worked with in my 50 years. I regret ever doing business with…read morethem. I took out a second mortgage HELOC with them on the recommendation of a real estate friend, based on their rates. Their communication is terrible, their policies make even the simplest activities miserably difficult, and their fees are ridiculous. I could relay many stories of the crazy difficulties I had with them, but my last transaction with them sums it up well. Sick of dealing with them I saved up to pay off the loan. First their customer service said I had to wire money to my savings account and then transfer to the loan balance to pay it off. When I pointed out that made no sense and that I'd been making direct payments against the loan for years they said they had to "research" how to pay off the loan. WTF? Finally they emailed me wire instructions which included $49 in fees they would charge including a "satisfaction fee", a "acceptance fee" to receive money from me, and a "recording fee." They literally made me pay them in order to be allowed to pay off my loan! Greedy, confusing and frustrating sum up Summit Credit Union.

We will be loyal customers for life because of the AMAZING customer service. Everyone knows you by…read morename, they make banking a pleasure and answer questions promptly. We especially love the Jr. Savers Program and smiles we get when we do banking. Keep up the awesome service.