Hey yall! Since me and my fam own multiple properties in vegas, reason why I moved here from Cali, which we own out in Cali too, I've been to a hand full of Chase banks to do business. I went to a few in Henderson next to my vacation property. I've been to a few in Winchester next to my other property. All act the same! The same energy of professionalism each time while out here in vegas! Just wanna say thanks! read more

Kahell is exceptionally awesome at customer service! I had a tough week and lost my wallet and needed to get my debit card canceled order a new one and learn how to use the digital version and he walked me through it very patiently. That is very much appreciated! Will be an honor to recommend all my friends family and colleagues Chase. read more

Can't say enough good things about my experience at this Chase Branch at 220 E Lake Mead Pkway. Short story: needed to confirm a deposit plus my login stopped working (heaven knows why) and the team squeezed me in between appointments to reset the password, confirmed the deposit for my business account and then also helped me with the personal accounts for a couple of matters. Anyway, the customer service by the folks at the counter and behind the desk was simply out of this world. I witnessed terrific customer service too, for a lady getting cash for her weekly rent too - so no matter who you are, no matter what your transaction size, you'll be treated very very well at this branch. I love seeing that. read more

Sharing a special shout-out intended for Scott Klein and Martha Urias-Patron! My saga is a bit too lengthy to go into here... But essentially, I received quite the runaround from the generic Chase customer service line. I had weeks worth of issues with my credit card, and was put off multiple times without avail or resolution. Eventually I was told to go into a branch (which proved to be bad advice, as branches don't deal with credit card-only accounts) and told that ultimately my account had been closed - unbeknownst to me. Despite it not being their area of focus, these two were the only ones I spoke with at Chase that finally helped me out (and trust me, I talked to many!). I am very grateful to both of them - they went above and beyond to provide quality service and attentive care to someone who's not even their main clientele. So thank you both, and kudos to each of you!!! read more

They closed my account and would not release nearly 10k from my account. They claimed there was some suspicious activity on the account but instead of doing their due diligence or any sort of investigation, they required me to prove i owned a cash app account which had absolutely nothing to do with them. I sent them statements, screenshots, all kinds of proof but they still did not believe me. Then they made me spend 2k to get a written affidavit from a lawyer and you know what, after I sent that to chase THEY STILL DID NOT BELIEVE ME! Lucky, they are not really in charge. So after 3 months of wasting my time, money, energy driving around, making phone calls, I complained to a government agency and only after that because of the overwhelming amount of proof they were forced to release my funds. Let me tell you something. I've had at least 6 different bank accounts of which at least 2 closed and I've never had a problem getting money back from my closed account. Trust me if you are a business who makes daily transactions, DO NOT use chase. If there is some kind of fraud that is completely not your fault, they will totally not believe anything you say and WILL KEEP YOUR MONEY AND YOU WILL BE FORCED TO TAKE THE ABSOLUTE MOST EXTREMES TO GET YOUR MONEY BACK! NOTE: Rest assured I will be suing Chase bank to get the money back from forcing me to get an affidavit from a lawyer which they ended up not even accepting. read more

Made an appointment to speak with someone (Silvia Samano) about my accounts I waited about 5 minutes and still no one. I had to make a deposit so I went to the Teller (Maria) and she told me that Silvia was in a meeting. I guess customer service doesn't come first. read more

Do NOT do business with Chase! Came in for an appointment and they were too short staffed to assist us. Spoke with Jake the acting manager and he was extremely rude and unapologetic. He made me another appointment, but who knows if they will have staff to help me when I come back in again. Once I finish with my transactions that I need to complete I will be closing my accounts and moving over to Bank of America. I'm a nurse and had to take off work during this pandemic for the appointment and could not get any help. So sad! Please don't do business here. read more

Chase Bank - Jake, acting manager unwilling to help!!! - Banks & Credit Unions Near Me - Henderson, Nevada

Do not come here to withdrawal a large amount of money. My husband just left after withdrawing out a large sum for a medical procedure I am having. Not only was the overall feeling uncomfortable- (he felt like he was being treated like a possible criminal)- they didn't offer to take him into a private area to count or distribute the exchange of money. They did it right out in the open and handed him over-stuffed envelopes. Glad he didn't get robbed on his way out to the parking lot since there was no privacy and the entire lobby saw the entire transaction and him leaving. This could have been handled in a much more professional manner. We are incredibly disappointed. read more

I open my account online. But the husband wanted to deposit money for me. He's so wonderful he just wanted to give me walking around at the mall you see it then buy it money. Moving this review right along. I had to leave my sick bed to go in myself. Ok look its putting money in a account. Simple correct? Like I wish keep on reading. So According to Miss bank lady well no other person can add money to your account it's the law. She said Mrs. Hubbert you very well could send your husband to money laundry bills for you. She said. See here's where I giggle just a little. Dont hit me with what ifs. Or a maybe. See what if I curse you out? Like what if... I thought to myself. I politely said look It's my husband. Same last name as mine. Same address that I used to open the account with. He's not making a withdrawal he's making a deposit. Hes a city official. He's well known. Throughout the valley. All of a sudden it's a law that your mate can't deposit cash for you. First off I'm not a criminal if I was going to do something illegal I definitely would not choose the bank a block away from home. I'm now giving miss bank lady that stair that cowboys use to give before a shoot out in the wild wild west. I'm the sweet lady from down the street. I'm not washing money. Did she just accuse me of being a law breaking criminal? I dont like the example she gave. I'm mad so hold on I'm going to rant. The place is new very pretty blues and the floor is nice. That bullet proof glass is extra shiny and new. All the employees are professionally dressed in suits and ties. However I did not see a security officer. I'm offended and I know you can tell. Ok back to miss bank lady. She says you look sick I hope you feel better. Next time you can use zelle and have your husband deposit money that way. I smiled but I almost said right because people cant wash money through zelle. Only honest people use zelle. Anyway I just took my paperwork and said thank you. While giving her that look of if I could blink and u be forever gone. It would be no more you. This bank gets 2 stars. Yes, 2 the number after 1. If the law is no others can deposit or withdraw cash from someone else's account. Then I definitely respect it. But married couples do things for each other all the time. I respect all laws & obey them. This is just a thing of inconvenience. I choose this bank so my life could be more convenient. Being honest after being pulled into the bank after a surgery when I was home trying to heal is annoying. Maybe I need to appreciate the fact that they are over protective of my money. Ok I give 3 stars. You could be money laundering money and sending your husband to do it for you. Folds my arms the nerve of miss bank lady. read more

To the racist bitch name Ruth. Yall should fire this bitch for her actions and the way she speaks to people. I was a customer of chase for 10 years until I walked into this branch. If you're brown expect to have 3 or 4 things to identify yourself. If you're also just white... well you will not have a problem. One id check and that's all good with ms Ruth. She should also look into updating herself with your current products and check cashing. Bitch swore the check I had given her was "fake" she straight up said this isn't a chase check. When it clearly came from you guys. Even after typing up the check number and my id and my chase bank card. (Which also I had my old chase bank card and said my debit card wasn't enough information. She grab my ss, my current bank card that isn't chase. So was very rude, so if chase gives you a check from them. It shouldn't be a charge. Never again! Ruth you can fucking fall off the nearest bridge that will be nice. We don't need racist's bitch working here. I would give this place .half of a star read more

Worst location to go to. Sit and wait for almost 2 hours just to get to the banker to help me with CD maturing and smell like someone just burn something. Never gonna come back to this location again. Suck!! read more

called them 8x in 1 day I have my call log to validate. then in desperation called their 800 number and they even tried sooooo absolutely NO customer service available on phone. tried another location same thing I have an appt in 2 days trying to confirm they have a notary on duty. I already drove to the closer location by my home and was told they had such services which turned out to be false am currently seeking another bank and wont be returning to these clowns or W.Fargo either read more

The Chase bank is the WORST BANK I have ever in my 60 years had the misfortune of dealing with. Absolutely NO CUSTOMER SERVICE. Been 3 months that I have been trying to get help from anyone at that God forsaken bank. I have even gone to the branch at lake Mead parkway and sat for 2 hours and then they told me they were short handed and wouldn't be able to get me in. All I wanted to do was close my dead husband's personal account since he died in December. But NO.... Because of the crappy service my x sister in law who had access to his bank card was able to clean out his account for Thousands of dollars with no problem. Money that was to go to his children. Thanks Chase bank for NOTHING! read more

If I could leave 1 star that would be it. I moved here from the East coast, opened an account with my life savings. They cash the check then decide to suspend my accounts...they have my money mind you. $15,000. The branch manager at this location comes swishing in telling me he won't release my finds and he's just fine taking all my money, closing my accounts and mailing me a check In 10 days. He then proceeded to tell me that he doesn't like customers like me and escorted me out of the building . I have been an upstanding Chase customer for 6 years and this is how I was treated. read more

I've been coming to this chase for a while now. On their open hrs its usually empty inside but the drive thru always has a long line. If you don't have a card or forgot it don't use the drive up drive thru. The ladies are slow, it takes them longer to do a transaction than parking and walking inside. When you open up an account students fet special benefits so don't forget to bring your transcript or proof that you are enrolled. read more

Chase Bank - Banks & Credit Unions Near Me - Henderson, Nevada

Nice and clean inside, friendly teller, quick service in and out. I have been a happy Chase customer for about 10 years and they never have let me down. Thank you! read more

Chase Bank - Banks & Credit Unions Near Me - Henderson, Nevada

I opened my children a savings account with chase bank& got a fraud alert. In order to clear that up i was told i add to come to a branch and verify my identity. I went the branch off Stephanie in Henderson. I was told i had to come back @ 3 because the lady was on the phone & she's the only 1 & i can make an appointment . At this point I'm annoyed, they said over the phone i could just walk in. I leave and go to the branch off lake mead in Henderson, told the teller my issue just now i did at the last branch. She immediately looked up my account with my ID & called a number. It was a lengthy process maybe 15 mins or less. I wish i could've gotten her name but she wasn't wearing a tag on her shirt it was probably on her sweater. The teller at the Stephanie location could've did it but didn't want to because of the time consuming process so I'm glad that teller took time & helped me. read more

Only use the atm, atm is always stocked, clean, no graffiti or scratches, plus it's convenient. You can drive up anytime, open 24 hours.

Mr. Walker branch president of chase bank located at 2585 Anthem Village Dr Henderson assisted me with personal banking problems . Mr. Walker and his assistant Mr. Pagadian were externally helpful and solved my problems . I'm Chinese and my English is poor These gentleman treated me with the highest respect . I will do all my business with them . Thank you gentlemen . Mrs Yu read more

Not a good business at all they closed my account and didn't let me know and couldn't tell me the reason why they decided to close my account and tried to get a new one but they said I couldn't make one with them no more read more

Horrible experience sat here for twenty minutes to open a account and lino Gutierrez has all my documents then runs my passport then says he can't open my account because he can't do a security screening but takes my social security number and all my personal information just to tell me no ! Don't go here ever !!!!! Waste of time and he shows no customer service at all and is very dull about everything ... read more

Avoid, avoid, avoid if you want anything done in a timely manner. They are criminally understaffed at this branch and everything takes an eternity. I went to the drive thru window this afternoon to make a credit card payment. After greeting me with a "someone will be right with you," I waited at least 10 minutes for someone to come and deal with me. I was the only car in the drive thru lane...either of them actually. It didn't look too busy inside either. I saw 3 different bankers walking around doing little to nothing. Just a thought; maybe put someone on drive thru window duty, and then if that's slow, they can help out the inside window, and hop back on drive thru as needed? Unfortunately this is not the first experience of this kind at this branch, but it will be my last. read more

I don't usually take time to leave reviews, but today I had to sit down and write this. Your employee Kalai Garcia is not only extremely polite, helpful, cheerful and charming, but also very knowledgeable and quick with solving issues. I was considering switching banks, but after today's visit I will definitely stay with Chase. read more

I am stunned by the poor management at this location. If you feel you might want to Bank here, I would start by calling them, and I guarantee no one will answer, and you can not leave a message. When you drive over, they will ask if you had an appointment and since they didn't answer the phone, of course you don't. So they will ask you to make an appointment and come back. When I came back, I had to wait as they had double booked appts., so having an appointment does nothing. After all this, they said, call the number on the back of the card. They didn't help, and the people I spoke to at the 800 number said, go to the bank. A perfect scam. Someday they will retire without ever having to speak to a customer. read more

Went into the bank today to deposit cash in my son's account and was told I could not make a deposit. Is this a real bank???

Every time we use this bank it has slow service now in the drive up 20 min and I'm stuck can't get out of line very frustrating

Fairly new Chase location in the Walmart center at Lake Mead/Boulder Highway. Never been inside, but I use the drive thru ATM often. Overall, I am not a fan of Chase and their fees, but this location is alright. read more

The customer service at this location is truly challenging. I've had fantastic experiences at other branches; however, this one tends to be extremely slow with such a limited number of staff able to address non-teller items. read more