I've been banking with US Bank for many years and love all of their services. Each time i come to…read morethis branch I am greeted by friendly and knowledgeable staff. I really appreciate the attention to social distancing and willingness to accommodate everyone who banks with them. I can tell they pay attention detail, which is super important when dealing with finances! I'd recommend going to this location when you need assistance in current and future financial goals.

I am disappointed that I even have to write this review because I love U.S. bank as a company. The…read moreproblems with this branch are so egregious that I am impelled to proceed. A teller, Ben Chun issued a cashier's check and a "corrected" check. He never told me about a "corrected" check or I'd have had an idea what was possibly happening later on. He gave me the first check, which their system auto-voided for obvious reasons. The "corrected" check was apparently sitting in the printer and later shredded. When I provided the cashier's check to a merchant, they deposited it, only to later contact me to tell me it was rejected for "no reason". Their bank later mailed them a rejection letter with "stop payment". This is where the chaos started: the merchant repeatedly called Wells Fargo who rightly insisted the check was invalid. I repeatedly called U.S. Bank who, not having the check, would look into my bank account which rightly assumed that I was referring to the "corrected" check, and rightly insisted the check was perfectly valid. This rightly created a degree of suspicion in both myself and the merchant, until after repeated communications and wasted time on both my and the merchant's end, I went into the branch with the rejection letter and the same bank teller immediately noticed the discrepancies in the check numbers. Mr. Chun at that point said the only way to fix the problem was to sign indemnification provisions, cancel the "corrected" check (which had been shredded long ago), and redeposit the check. The next day, the bank approved, and Mr. Chun incorrectly classified the deposit which added yet another day delay. He tried to offer to issue a new cashier's check immediately which, for obvious reasons, I refused. I would have given U.S. Bank 3 stars, but there was something troubling that Mr. Chun did; he refused to give me copies of the indemnification papers I signed, which I find highly suspicious and likely an attempt to partially cover his tracks. I would have given U.S. Bank 2 stars, but Mr. Chun had the unmitigated gall to refuse to refund not only the $10 fee for the bad cashier's check, but also charge me for the wire fee. If U.S. Bank reads this, I hope they update their training such that if customers call for help with a cashier's check that they ask the caller the check number as part of the troubleshooting process. If they had done this, they would have immediately noticed the discrepancy.

Nice big bank however, there is no drive thru. They only have 1 ATM with no more inside for…read morewithdrawal or deposits. The staff are pretty fast with client transaction's and didn't take long to wait in line. They move a little fast then standing in line for the atm. Needs additional atms inside so you are able to withdraw more money.

Nice chase location! Friendly staff, quick service. No need to ask for more. :) my only…read morerecommendation is that they have more than 1 ATM machine so a line doesn't form in the small doorway.

I had a wonderful experience with Yvonne Toves she over exceeded my expectations! Thank you so much…read morefor being awesome!

Jose was phenomenal. Great customer service and communication!…read moreThank you, Jose for your professionalism

BDCU has the best rates you will find anywhere. They are very personable. I have been with them…read morefor 40+ years and will never switch to the other big banking institutions. Thank You BDCU !! Robert T

BDCU is the only bank I've used for 33 yrs they are excellent I highly recommend…read more They are very good for all banking needs including loans

Visited this bank to cash a check last week, Nicole the lady at the front was so pleasant. She was…read moreso nice, friendly, overall incredible experience! Thank you for all your hard work Nicole!

I'm new to the area and walked into this bank to open a checking and savings account. Three people…read moresat at their desks with no clients in front of them. One lady (KR) asked me what I needed and when I told her that I wanted to open up an account, she told me all the bankers were busy and that I would need an appointment. She took my number and said she would call me later in the day to set up an appointment. I never got a call back. I promptly went to three other banks that same day and opened checking and savings accounts at all of them with no problems and no appointments.

Jonathan helped me get set up with my debit card and credit card. It went really well. Can highly…read morerecommend this bank.

My husband is a disabled veteran. He stood in line for over 20 minutes because only 1 teller …read more Other employees walked by totally ignoring the people line. My husband was almost unable to walk if not for the fact he used a cane. I'm totally disgusted with this branch. Not the first time we've had a issue here

We recently went to Create Credit Union to open a new account and had an excellent experience…read more Upon arrival we found people in line but in no time we were speaking to Kim. We explained our "mission" and she explained that opening a new account involved going into a private office and meeting virtually with another member of their Staff. Kim asked if we had any issues with this and we replied No. While we are a little older, we understand this is more efficient and frees up the onsite Staff to work with customers with more complex requests. Kim took us into a private office and had us setup in no time. She was very pleasant and helpful. After just a moment, Alyssa came online and starts explaining the process for new customers. We were very happy with the interaction and Alyssa was very easy to work with. In no time, she had us setup with our new account. She explained that we would have to fund the account by going back to the onsite Staff. We returned to the Tellers and worked with Alex to complete the setup. Alex was very helpful and welcomed us as new members. As we were funding the account, Matthew (Assistant Branch Manager) came over to make sure everything was going smoothly. We had spoken to him on the way in and he was very pleasant. We enjoyed talking to Matthew & Alex and learning about the other services CCU offered. In no time we were new members and very happy with the Staff at CCU. We know the virtual meetings can be uncomfortable for some people but it is the most efficient and productive way to maximize your Staff. And that also helps keep CCU's services cost down and remain competitive against bigger banking institutions. Many THANKS to Kim, Alyssa, Alex and Matthew for a pleasant visit and exceeding our expectations.

I would like to leave this review to express my dissatisfaction with the rebranding from Clark…read moreCounty credit union. The guest interaction is inconsistent at best, 50% of the time I encounter a team member that leaves me feeling unappreciated as a client and undervalued to someone who does business with them. Also attempting to dispute a charge for a restaurant item that I never received or consumed or departed the store with and they said it was some kind of a preference thing and they refused to reverse the charge. It's not so much that I didn't get the result that I was anticipating. It's the way that the business is conducted and the disc courteous, unprofessional verbiage. They seem to have a training system that needs to be revised, or team members are being allowed to figure it out as they go along, unfortunately for the general public. There are a number of other things that give the nice people at this institution a bad name, but I will just say that it's better to manage with the phone dysfunction then go inside to the building. TY

Washington Federal Bank is the the only bank that actually cares about its customers. WaFd is also…read morethe only bank that doesn't charge a monthly fee on its checking accounts. A check I mailed in for deposit got lost in the mail, and WaFd was kind enough to deposit the funds into my account anyway, EVEN THOUGH THEY HAD NOT YET RECEIVED the check. Who does that? Do yourself a favor and open an account at WaFd Bank, You won't regret it.

The branch manager is the kind, intelligent and lovely Alonda. She's made our visits to this branch…read morea good experience. WaFd as a bank has limited services when it comes to phone and text support. The app is ok. But do be sure to setup all online services with easily verifiable credentials. Test the services like Zelle before you actually need them. It will be 24-72hrs before client support can resolve and online issues through their client care team. They are understaffed. But this location for in-person has been the best location so far. Our home location hires unknowledgeable staff with high turnover. So be cautious, cheaper credit union fees can come at the expense of convenience. The location is 5-star. The online services are 3-star.