We recently went to Create Credit Union to open a new account and had an excellent experience…read more Upon arrival we found people in line but in no time we were speaking to Kim. We explained our "mission" and she explained that opening a new account involved going into a private office and meeting virtually with another member of their Staff. Kim asked if we had any issues with this and we replied No. While we are a little older, we understand this is more efficient and frees up the onsite Staff to work with customers with more complex requests. Kim took us into a private office and had us setup in no time. She was very pleasant and helpful. After just a moment, Alyssa came online and starts explaining the process for new customers. We were very happy with the interaction and Alyssa was very easy to work with. In no time, she had us setup with our new account. She explained that we would have to fund the account by going back to the onsite Staff. We returned to the Tellers and worked with Alex to complete the setup. Alex was very helpful and welcomed us as new members. As we were funding the account, Matthew (Assistant Branch Manager) came over to make sure everything was going smoothly. We had spoken to him on the way in and he was very pleasant. We enjoyed talking to Matthew & Alex and learning about the other services CCU offered. In no time we were new members and very happy with the Staff at CCU. We know the virtual meetings can be uncomfortable for some people but it is the most efficient and productive way to maximize your Staff. And that also helps keep CCU's services cost down and remain competitive against bigger banking institutions. Many THANKS to Kim, Alyssa, Alex and Matthew for a pleasant visit and exceeding our expectations.

I would like to leave this review to express my dissatisfaction with the rebranding from Clark…read moreCounty credit union. The guest interaction is inconsistent at best, 50% of the time I encounter a team member that leaves me feeling unappreciated as a client and undervalued to someone who does business with them. Also attempting to dispute a charge for a restaurant item that I never received or consumed or departed the store with and they said it was some kind of a preference thing and they refused to reverse the charge. It's not so much that I didn't get the result that I was anticipating. It's the way that the business is conducted and the disc courteous, unprofessional verbiage. They seem to have a training system that needs to be revised, or team members are being allowed to figure it out as they go along, unfortunately for the general public. There are a number of other things that give the nice people at this institution a bad name, but I will just say that it's better to manage with the phone dysfunction then go inside to the building. TY

I recently had a meeting with Katherine Mark, Senior Preferred Banking Advisor, at the Green Valley…read moreoffice location. Katherine was simply outstanding. She patiently and courteously listened to my request regarding my different accounts at the bank and efficiently addressed the changes in my presence. Katherine then printed out the changes and provided me with the updated balances in the respective accounts. I have maintained my banking relationship with this particular branch since my arrival in Las Vegas in 1989 and it has been a joy. Over the years I have been assisted by many senior bankers and Katherine certainly shines in her amazing, professional and individualized customer service. She is indeed an asset to Western Alliance and I do hope that senior management gives her the recognition she so rightly deserves.

Super friendly and efficient staff. Transactions are smooth and quick, and you really feel a…read morepersonal touch. Convenient location and excellent service overall. Highly recommend this branch.

I was in Henderson for a play and I saw the Wells Fargo branch near where I was parked. I drove up…read moreto use the ATM and realized I had to go around and enter from Water Street after missing a quicker way from the side street. Typical ATM for Wells and once to the machine, my transaction was complete and I was on my way. Not much to review because I had no interaction with staff.

I would rate this as horrible every single time. I call the customer service number and they can…read morenever ever help and say you need to go to a branch every single time. I have POA since my mother died in January 2024 and have given it to them 4 times and they still have not attached it to the account. They suck so hard. DO NOT EVER USE WELLS FARGO UNLESS YOU ENJOY CONSTANT FRUSTRATION.

Thank you so much to Jennifer H. ( Branch Manager) You are…read morethe true meaning of Great Customer Service ! I am a happy client.

ATM works sometimes people in line they close a window so there's only one person working. …read more Always when you're in a rush!!!

I go to this bank all the time it is located inside the albertsons it super convenient the staff is…read morefriendly there is rarely a line and if there is it moves quickly you can't expect a lot from a small branch like this one but it delivers and it's open late which is amazing

Wells Fargo charges such high fees with no rationale. And they will not work with you at all. They…read moreare so rigid. They will not negotiate at all. I am moving my business accounts elsewhere. It is 2020. Wells Fargo, you need to learn to work with people. I will move my personal accounts in the future also.

Jackie made my experience updating my family trust account a very pleasant experience. She was very…read morehelpful and made the whole process seamless.

No handicap assistance or seating. Having to wait in line for a teller to request a private…read morebanker. Tellers are loud & saying personal info for everyone to hear. Why do we have to tell a telerl our personal banking needs to get private help.

What a pleasure to find a financial institution that believes in values and excels in customer…read moreservice. When we walked into the bank to open our accounts we were greeted by Marlene and another lady informing us that they are busy but please have a seat and they offered us water. It was a pleasure to be acknowledged in such manner. My first impression of the bank was it reminded me of a good old fashion bank where you can be face to face with a teller and managers. Being of the "seasoned" age bracket, it resembled, to me, of a small scale, of the bank in Mary Poppins. Delightful. So far, I was very pleased with my impression of the bank and its employees. As we waited, we were offered water for a second time. Which was nice to know we were still being acknowledged. It was our turn to conduct our business. We were greeted by Heath Jacobson and was respected with hand shakes. I am most pleased with the quality of customer service that was extended. We opened two accounts and both transactions went smoothly. The manager, Heath, was very helpful and knowledgeable. He walked us through everything including setting up our Mobil app. Heath was very pleasant and it was obvious he promotes high standards and instills solid values to his customers and coworkers. We walked out being confident with our decision to change financial institutions to Nevada State Bank.

Heath helped me solve my issue with online banking very quickly and efficiently. He was…read moreprofessional and at the same time kind and patient. Thank you, Heath and Nevada State Bank.

I had a wonderful experience with Yvonne Toves she over exceeded my expectations! Thank you so much…read morefor being awesome!

Jose was phenomenal. Great customer service and communication!…read moreThank you, Jose for your professionalism

Hey yall! Since me…read moreand my fam own multiple properties in vegas, reason why I moved here from Cali, which we own out in Cali too, I've been to a hand full of Chase banks to do business. I went to a few in Henderson next to my vacation property. I've been to a few in Winchester next to my other property. All act the same! The same energy of professionalism each time while out here in vegas! Just wanna say thanks!

Kahell is exceptionally awesome at customer service! I had a tough week and lost my wallet and…read moreneeded to get my debit card canceled order a new one and learn how to use the digital version and he walked me through it very patiently. That is very much appreciated! Will be an honor to recommend all my friends family and colleagues Chase.

I've been banking with US Bank for many years and love all of their services. Each time i come to…read morethis branch I am greeted by friendly and knowledgeable staff. I really appreciate the attention to social distancing and willingness to accommodate everyone who banks with them. I can tell they pay attention detail, which is super important when dealing with finances! I'd recommend going to this location when you need assistance in current and future financial goals.

I am disappointed that I even have to write this review because I love U.S. bank as a company. The…read moreproblems with this branch are so egregious that I am impelled to proceed. A teller, Ben Chun issued a cashier's check and a "corrected" check. He never told me about a "corrected" check or I'd have had an idea what was possibly happening later on. He gave me the first check, which their system auto-voided for obvious reasons. The "corrected" check was apparently sitting in the printer and later shredded. When I provided the cashier's check to a merchant, they deposited it, only to later contact me to tell me it was rejected for "no reason". Their bank later mailed them a rejection letter with "stop payment". This is where the chaos started: the merchant repeatedly called Wells Fargo who rightly insisted the check was invalid. I repeatedly called U.S. Bank who, not having the check, would look into my bank account which rightly assumed that I was referring to the "corrected" check, and rightly insisted the check was perfectly valid. This rightly created a degree of suspicion in both myself and the merchant, until after repeated communications and wasted time on both my and the merchant's end, I went into the branch with the rejection letter and the same bank teller immediately noticed the discrepancies in the check numbers. Mr. Chun at that point said the only way to fix the problem was to sign indemnification provisions, cancel the "corrected" check (which had been shredded long ago), and redeposit the check. The next day, the bank approved, and Mr. Chun incorrectly classified the deposit which added yet another day delay. He tried to offer to issue a new cashier's check immediately which, for obvious reasons, I refused. I would have given U.S. Bank 3 stars, but there was something troubling that Mr. Chun did; he refused to give me copies of the indemnification papers I signed, which I find highly suspicious and likely an attempt to partially cover his tracks. I would have given U.S. Bank 2 stars, but Mr. Chun had the unmitigated gall to refuse to refund not only the $10 fee for the bad cashier's check, but also charge me for the wire fee. If U.S. Bank reads this, I hope they update their training such that if customers call for help with a cashier's check that they ask the caller the check number as part of the troubleshooting process. If they had done this, they would have immediately noticed the discrepancy.