Just closed on my dream home yesterday and I couldn't be happier with the experience. Jen was…read moreamazing and was always available to talk through any questions I had. Mimi was able to get me in to sign first thing on my new home and I was able to get in the very same day. Ryan was fantastic as well. He offered me the best interest rate and was able to get me to a mortgage payment I felt comfortable with. This transaction was manageable and with everyone's help I was able to close on my dream home in a quick and efficient manner. I will continue to work with this dream team. Other people at the credit union did reach out and helped me get everything moving along and I felt like I could always call. I called Christine 20 times at least and she always answered and was available to me. Overall, I would do it again and recommend you choose this great team.

I opened this account about a year ago to have a local financial institution specifically for home…read morerepairs and mortgage-related payments. This account is only used for that purpose. Overall, I hadn't had many issues--until yesterday. On the same day, a few credits and debits posted to my account. CCCU processed the debits first, which caused NSF fees, even though the credits posted the same day and immediately covered the amounts. Given that my account has always been in good standing, with no prior NSF history, this felt like an error. My understanding has always been that same-day credits are applied before debits. I called to see if the fees could be reversed. I spoke with Miguel, who stated that since it wasn't a credit union error, they could not reverse the fees. No alternatives were offered--no overdraft protection discussion, no courtesy reversal--nothing. The interaction made me feel like I was asking for free money rather than requesting a reasonable review of the situation. Honestly, this experience reminded me of the practices Bank of America was criticized for years ago, when debits were reordered ahead of credits to generate NSF fees. I ultimately decided to close my account. Miguel said he would send the documents to sign online, but I never received them. Three hours later, I had to call back, only to find out they were never sent. Jerry ended up resending them and re-verifying my information. To his credit, Jerry was more empathetic and did offer options--but by then I had already changed my direct deposit with my employer. My advice: consider taking your business elsewhere.

Super friendly and efficient staff. Transactions are smooth and quick, and you really feel a…read morepersonal touch. Convenient location and excellent service overall. Highly recommend this branch.

Recently, my wife and I contacted the Bank of Nevada, Green Valley Branch in Henderson, NV to open…read morean account under the umbrella of our Family Trust. My first conversation was with Jessica, Bank Teller, to obtain an appointment. My wife and I met with Carla McGhee, Banker, to establish the account. Ms. McGhee had great people skills and was very knowledgeable, efficient, and completed all necessary forms. Graciela Ward, Senior Branch Operations Manager, provided notary service. We were made to feel welcome and treated like old friends. Because of these three professionals, this was a very pleasant process, and we look forward to our continued relationship with Bank of Nevada.

I would rate this as horrible every single time. I call the customer service number and they can…read morenever ever help and say you need to go to a branch every single time. I have POA since my mother died in January 2024 and have given it to them 4 times and they still have not attached it to the account. They suck so hard. DO NOT EVER USE WELLS FARGO UNLESS YOU ENJOY CONSTANT FRUSTRATION.

So snippy. I have five homes and about $10 million in loans between my homes and four businesses…read morewith Wells Fargo and I stopped in to get a simple notary signature and they wouldn't do it for me. Not only that but the girl was very snippy. I guess it's time to change banks.

Thank you so much to Jennifer H. ( Branch Manager) You are…read morethe true meaning of Great Customer Service ! I am a happy client.

ATM works sometimes people in line they close a window so there's only one person working. …read more Always when you're in a rush!!!

Wells Fargo charges such high fees with no rationale. And they will not work with you at all. They…read moreare so rigid. They will not negotiate at all. I am moving my business accounts elsewhere. It is 2020. Wells Fargo, you need to learn to work with people. I will move my personal accounts in the future also.

I opened a secured credit card 1 1/2 years ago on december last year i received a letter…read morecongratulating me on my excellent management of my credit card and they said it would now be turned into a secured card and they would return my deposit. Its now been 2 1/2 months and they still have not returned my deposit. I have callled them several times and called corporate office. Everytime I call they have a different excuse and give me a different story. I am now looking into taking legal action and reporting them to the BBB. Stay away from this bank. After this case is closed I will be closing my account with them. Worst experience ever stay away

Great customer service…read more Highly recommend it Great apr on car loans Maria is such a good loan officer

No handicap assistance or seating. Having to wait in line for a teller to request a private…read morebanker. Tellers are loud & saying personal info for everyone to hear. Why do we have to tell a telerl our personal banking needs to get private help.

Hi I am a customer at Nevada State Back and had a question for a loan, Charla Jones was very busy…read morebut she stop what she was doing to help me. She made sure that I was taking care of. I was a little stressed when I entered but at end ,I felt like a heavy load was lifted off my shoulders. Thank you so much Charla Jones and everyone at your location.

I was reading some of the reviews and I thought a couple of them were, well let's say, not exactly…read moretruthful. Nonetheless, I feel the urge to comment on my experiences with this branch. I needed a new vehicle for my business. I called around Henderson and got various rates, all close but NSB was the best. I know my sons use this location and like it a lot so I went ahead and contacted them. I went in filled out the usual paperwork, I only needed 10,000 but they gave me an un-collateralized 15,000 line of credit and a 10,000 dollar credit card. My FICO's are high 700's so I do get service but I truly appreciate being given more than I ask for. Usually when you mention a business owner they tend to make you sell your soul for a loan. Not here, From initial contact on the phone to signing the docs everyone went out of their way to see that I was happy. I'm nobody special for sure, just an average Hendertucky soul like most of us. They will have my business as long as I reside in Southern Nevada. Cheers all.....

Jose was phenomenal. Great customer service and communication!…read moreThank you, Jose for your professionalism

One Nevada Credit Union off of Sunset and Marks in Henderson, NV is probably the finest financial…read moreinstitution I have ever dealt with. After my husband passed away four years ago, there were a lot of banking and financial issues and difficulties that I had to deal with. One Nevada very kindly and patiently walked me through each and every issue. Whether in person or on the phone, I have NEVER had anything close to a negative experience. They always go above and beyond to help me and then some. For example, I went into the branch today with my granddaughter and Miss Yvonne was so kind and helpful. Just a genuinely nice person. Again, she went above and beyond to help me with an issue that most banks don't handle. But, she found a way to help me with two separate issues I was having. One Nevada, you are stuck with me until one of us is no longer around. Love you all!!! Gail Howe

Hey yall! Since me…read moreand my fam own multiple properties in vegas, reason why I moved here from Cali, which we own out in Cali too, I've been to a hand full of Chase banks to do business. I went to a few in Henderson next to my vacation property. I've been to a few in Winchester next to my other property. All act the same! The same energy of professionalism each time while out here in vegas! Just wanna say thanks!

Kahell is exceptionally awesome at customer service! I had a tough week and lost my wallet and…read moreneeded to get my debit card canceled order a new one and learn how to use the digital version and he walked me through it very patiently. That is very much appreciated! Will be an honor to recommend all my friends family and colleagues Chase.

I've been banking with US Bank for many years and love all of their services. Each time i come to…read morethis branch I am greeted by friendly and knowledgeable staff. I really appreciate the attention to social distancing and willingness to accommodate everyone who banks with them. I can tell they pay attention detail, which is super important when dealing with finances! I'd recommend going to this location when you need assistance in current and future financial goals.

I am disappointed that I even have to write this review because I love U.S. bank as a company. The…read moreproblems with this branch are so egregious that I am impelled to proceed. A teller, Ben Chun issued a cashier's check and a "corrected" check. He never told me about a "corrected" check or I'd have had an idea what was possibly happening later on. He gave me the first check, which their system auto-voided for obvious reasons. The "corrected" check was apparently sitting in the printer and later shredded. When I provided the cashier's check to a merchant, they deposited it, only to later contact me to tell me it was rejected for "no reason". Their bank later mailed them a rejection letter with "stop payment". This is where the chaos started: the merchant repeatedly called Wells Fargo who rightly insisted the check was invalid. I repeatedly called U.S. Bank who, not having the check, would look into my bank account which rightly assumed that I was referring to the "corrected" check, and rightly insisted the check was perfectly valid. This rightly created a degree of suspicion in both myself and the merchant, until after repeated communications and wasted time on both my and the merchant's end, I went into the branch with the rejection letter and the same bank teller immediately noticed the discrepancies in the check numbers. Mr. Chun at that point said the only way to fix the problem was to sign indemnification provisions, cancel the "corrected" check (which had been shredded long ago), and redeposit the check. The next day, the bank approved, and Mr. Chun incorrectly classified the deposit which added yet another day delay. He tried to offer to issue a new cashier's check immediately which, for obvious reasons, I refused. I would have given U.S. Bank 3 stars, but there was something troubling that Mr. Chun did; he refused to give me copies of the indemnification papers I signed, which I find highly suspicious and likely an attempt to partially cover his tracks. I would have given U.S. Bank 2 stars, but Mr. Chun had the unmitigated gall to refuse to refund not only the $10 fee for the bad cashier's check, but also charge me for the wire fee. If U.S. Bank reads this, I hope they update their training such that if customers call for help with a cashier's check that they ask the caller the check number as part of the troubleshooting process. If they had done this, they would have immediately noticed the discrepancy.