Really comfortable experience compared to other places.. glad I joined and opened my account

Absolutely horrific customer experience. AI chat bot when you call that is nearly useless. You absolutely have no chance at all to talk to a live person in the branch if you need help. Never have I experienced such terrible customer service. By the way I called 16 times, and no one live has picked up once. Imagine it was a banking emergency. Would you be fine with a particularly useless automated system helping you? read more

Absolutely ridiculous loan payoff quote system. They need 24 hours to provide a loan payoff. Convenient considering the loan is accruing interest every single day read more

12/19/24- On the way back to the resort to drop off car rental. All of our banking accounts are with credit unions- Utilizing the advantage of no atm fees is a plus. Big atm screen and quick. read more

Credit Union 1 - Banks & Credit Unions Near Me - Henderson, Nevada

Yes we recommend CU1, it's just such a small credit union WISH THERE WAS A CU1 IN LAS VEGAS(North Las Vegas) so we didn't have to drive so far. read more

Will the teller at the front looked at us. My mom said I would like an account. Mr. Will said do you have a passport, electric bill, and some form of id. Can you supply that today with a serious face. The attitude sucked and this younger punk teller was acting like my mother had no money. Young teller never judge the book by its cover because we were willing to be a great customer for your bank. However, first impressions mean everything. So loosen up your tight buttons and treat the customers well because you never know the story of your customers. read more

Sheron Rattle, helped me today at the Homewood branch. She was very knowledgeable, personable and friendly. She had my new checking account setup in no time. She was the only one in the branch at the time and she was able to multitask by alternating between myself and the walk in customers. I would definitely recommend Sheron and Credit Union 1! read more

First of all, I'm not even the owner of the account -- my husband is. His English is limited, so I'm speaking for him. He deposited a check from a well-known, reputable auto dealership last Saturday. By Wednesday, the funds were still on hold, so we physically drove all the way to the bank to find out what was going on. We were told the money would be released the next day. But yesterday, we went back again, and nothing had changed. We explained -- again -- that we urgently need these funds. We wouldn't be driving in heavy Vegas traffic to Henderson and back for fun, especially since this bank only has one single branch in all of Clark County. The manager then told us the funds still weren't available. We asked why. Suddenly the reason became, "Oh, it's the first check deposit"--which is simply not true. We already deposited a check before from our home equity. Then they switched the explanation to "fraud prevention," as if anyone could just fabricate a check from a certified auto dealer. The manager said she'd email someone in Chicago and that we should "wait another day." Well, today came -- and the funds are still locked. We even asked if they could release at least part of the money. Nothing. No help. No discretion. No effort. We know there are laws that require banks to make portions of deposits available, so none of this makes sense to us. My husband has had this account for a year -- never overdrawn, never an insufficient-funds notice. He has his direct deposit here. He always maintains a balance in the thousands. And yet, when we actually needed help, this bank did absolutely nothing for us. At this point, we've completely lost trust. Once this mess is finally resolved, we're done. We're closing the account and we will never bank with them again. read more

This credit union used to be a good place to do banking, this is no longer true one time was a great place to do business. Now they rip you off any way they can . I believe they are having big financial problems because they used to be fair and honest . This is no longer true. And yes they hold deposits as long as they possibly can . I cant recommend them anymore. read more

Decent Credit Union. I prefer a Credit Union to banks, but there are few tricks. Specifically they are open 9-5 and Wednesday 10-5 which is 39 hours. ATMs are often out as they are today so you have to use other ATMs and get charged a fee. They are closed on Saturday's. So while they have some benefits, there are large limitations. read more

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Makayla at Credit Union 1 is fantastic! She's friendly, professional, and truly knowledgeable. She made my visit smooth and stress-free, answering all my questions with patience. read more

The urge every one to not bank at this credit union. I've had the worst experience here. Opened a bank account with a refund check from the IRS and according to protocol it was held for 10 days, no problem. I came in here after waiting 10 day and now they indicated that it was going to a be freeze on my account for an additional 15 days without any answers as to why. They just kept saying it was the back end, it's the back end. We can't give any other reasons why. STAY AWAY!! read more

I been with this bank over 5years. I have always had excellent cucustomer service. Thank you for the gentlemen that helped me today, I really appreciate you helping me. read more

I just share branching with them and they were very helpful and courteous when I went in there to make a transaction this past Saturday

Just want to give a shout out to Jarrett, super nice and helped fix a mistake I made in no time flat. Definitely will be staying with CU1 if they keep this quality of employee and service. read more

Was banking here for a while. Got an email telling me them to shoot them a call because they needed paperwork. I called and they said I was up to date and didn't need to do anything. Move forward a few months and they close my account without warning and I see they took my money out so I called. The lady I was on the phone with told me someone came into the store, cashed out, and closed my account. I was at work the day she said that happened so we reported fraud. A few mins later a dude from CU1 called and said that didn't happen and that they have my check in the store. Luckily that part was true and did receive my check but none of this mess should've happened and the communication there is the worst I've ever dealt with from a bank. Never coming here again and I recommend you don't either. read more

Anytime I need assistance with banking needs and or requests. I am able to speak with a person. The customer support is extremely helpful, except in one case where the person I spoke with gave me the run around. Told me she would call me back however did not. And when I called her , after telling my name she Hung up! I had my husband call on his cell and she then responded. I did not understand what her issue was in giving me the information I needed. I am SO glad this recent experience was up to the standards of good / Great customer service I had been accustomed to in the past where the person I worked with (Shanee S. ) was a pleasant experience. She was very professional and responsive. I have been with Credit Union 1 for over 15 years. And this most recent experience shows why I have been with them so long. read more

Great customer service, friendly quick very patient we had issues with our credit union but Billy said no problem we will take care of it, he said we have plenty of help for other customers lets get this taken care of for you. Billy was fantastic, stop by and see for yourself the fantastic customer service. read more

They don't cash their own checks. My employer as well as online say you don't need to be a member of the bank to cash a check written by them. This branch says otherwise. read more

Went in last night to make a payment. They didn't wanna take it because I didn't have the exact amount so they couldn't give me change??!!! store was closing in five minutes. I went to a close store to get change and when I came back. They couldn't even have waited. One minute. I got back at 6:01 and the store hours on Google are incorrect. They are not open on Saturdays!!! I wish there was an option for no stars because that's what I would've given them!! read more

Zay was very helpful and professional. He was a friendly person and easy to communicate with I would definitely come back

Nick Bunch was super amazing helped me with everything I needed plus more will definitely be coming back. Thank you Nick.

Credit Union 1 was the bank we first got an account at when moving to Vegas in 2011. This bank was amazing back then. It felt like it was all one big family and they really took care of you. I don't know if it was Covid or what but the bank has gone downhill quite a bit over the last several years. They are down to just one branch and the branch hours make it very difficult to get anything done if you need to see a teller. Anytime I have had to try and call someone over their customer service line I have extremely long wait times or no one is available. I once tried called the only branch on a weekday at 2pm and did not receive an answer after 12 attempts to reach someone. We used to love this bank but just can't do it anymore. Have already opened another account at another credit union. I don't recommend that you use this bank unless they can fix some of their existing issues. read more

Maria Villanueva is very efficient on her work and always available whenever I have to do transaction with my mortgage account. Great job, Maria! Thank you for all your help. April A. read more

Bad Customer service will never go there again went and deposited a check had to fill out paper then told the young man I would like to withdraw some money out and he said I need to fill out another paper and get back in line by this time it was a long line so I just shook my head and walked out. read more

Quite literally the worst fkn bank ever. You can never speak to anyone directly. The stupid ai robot can't understand half of what youre asking. The hours say they are open on Saturdays from 9am -12pm but then you can't get anyone on the phone. Forcing you to drive across fkn town to fix a simple problem. A problem that shouldn't have happened in the first place. Wtf told them to place a $1000 daily spending limit ON MY FKN MONEY!? I didn't agree to this nor have any idea that this was even a restriction! Now I cant utilize my own money to pay bills? I have to drive all the way to this one lonely ass bank to have them fix it because there is no way to reach anyone. Im closing my account with them asap! read more

Ms. Lynch, Is the best and is excellent staple to this institution she goes over and beyond for her clients. Would highly recommend her. If you're looking for exceptional customer service with your financial issues she the go to person! read more

What a great experience! Enock was extremely helpful,professional and knowledgeable. He patiently worked with us thru the process of setting up a new account. He helped us navigate through all the requirements that were needed. Looking forward to our new Credit Union1 membership! read more

Outstanding service!!! Andres was very helpful! They have very competitive rates too.

This Credit Union is amazing! The staff is wonderful and super, super helpful. Makayla was very nice, and helpful! Definitely recommend!

Makayla was absolutely phenomenal! she was very patient with me and answered all my questions when it came to opening a new account. Definitely recommend banking here and definitely recommend seeing Makayla! read more

Makayla was amazing she helped me open an account and showed me all my options when it comes to banking!

Recently purchased a vehicle through a dealership. Dealership located the lowest interest rate through Credit Union 1. As soon as the loan was available to manage online, I made a manual payment, then linked my checking account to it (verified the 2 test transactions) and set up auto-pay. When I noticed my 2nd monthly payment was not auto-debited from my outside checking account, I contacted the bank. I was told my auto-pay setup did not take. No one knows why. I immediately made a payment, but was told a late fee of $25 would be applied. I requested a one-time late fee waiver as it was their system's inability to take the autopay that caused the late fee to be incurred. Credit Union 1 denied my request. 1 week later, I was charged a $47.77 late fee, not the $25 I was told the previous week. After another week, 5 chat sessions and 2 phone calls, I finally got the $47.77 late fee waived. If you have a loan through Credit Union 1 and you set up autopay, I highly recommend you closely watch their system. Also, if you are charged a late fee for their system error, you must be diligent to get it reversed. I have since refinanced my loan due to the poor experience in the first 3 months of the loan with Credit Union 1. read more

Andres was freaking amazing. Customer service top tier . He went above and beyond to help me out . Thank you again

Andres went above and beyond with some unusual situations regarding cashiers checks. The service was fantastic, and they were able to deliver more than they promised. Thanks! read more

I like the drive thru. I did a few back to back transactions here today. They don't charge a fee either to withdrawal money from a non bank card if needed. 7/11 charged me $3. I should had came here first. read more

Andres was very helpful. He helped me deposit money into my co op account, which was a pure nightmare before Credit One1. The service is friendly here and they made the process super smooth. I highly recommend this bank! read more

Like many other once happy members....ever since they stopped being a smaller credit union, and began buying up a bunch of other banks, their service is starting to remind me of some other large poorly ran mainstream banks that had to eliminate customer service for expansion. Like another review...I too am constantly being harassed with my debit card being "fraud alerted"....except it's not me or any other human doing it.....it's rather an automated system that "picks and chooses" whom it shuts down the use of the debit card. Despite a constant high balance in the account...amazingly I had to verify lemon cookies and tampons purchase of $10.99, but did not have to verify a $1000 purchase???? Strange, as the larger amount would probably be worth verifying in a logical world... This is why you NEVER have all eggs in one basket...make sure to have various accounts people. Their blocking my debit card....for like the 20th time.....caused some of my bills and investments to lapse this time....ALL WITHOUT A NOTIFICATION, EMAIL, OR MESSAGE! Luckily, I just paid with a different account, and kept things moving. Its not like I am trying to buy a Lion or or a rocket or something out of the normal transactions people...this is the problem with automation....no discretion. Lemon cookies flagged my account for fraud in the past!!!!!! And this time, a secured credit card....so that I may spend responsibly....created a "fraud alert"...because hey....who in the world actually wants to budget themselves these days???? Remember, address same, name same, all verifying info same as bank, yet fraud? That tells you, the algorithm is based on something else, it has nothing to do with verifying information people!!!! This type of banking is micro managed banking....not my style, I can't ever know if I can safely purchase feminine products or use my money for cookies, eggs, or sneakers,, and not get flagged to check in with mom and dad bank before the approval.....NOPE...making a change. read more

I used to love banking with creditUnion1. Ever since their system update, it all fell part. Their failures with online banking since that big update and lack providing any real remedies has me shopping elsewhere. Not even the front door lists the hours correctly. read more

I've been a loyal member of Credit Union 1, for over 30 years. And recently I had a very sensitive situation that was corrected, by Maria Villanueva in Loan Servicing. Thank You for the great service Melvin Jackson read more