I love BOA, but I don't like this particular branch... Just use it cause it's near my job. Parking…read moreis way to far from the entrance. They could use a drive thru ATM or at least a back entrance door. Usually, there's only one teller (that's actually doing their job). Nobody else seems to consider customer service. It's not terrible but it doesn't compare, in the least, to other BOA branches I've dealt with.

Stopped by this branch today because I received a solicitation letter to convert my ATM card to a…read moreDebit card. Upon entering branch, (2) platform officers were present, one of which had a customer and the other was off the telephone and had NO customer. I approached the unoccupied platform officer's desk and was met by a harried look and a question "what do you need?" and then she quickly told me to "wait over there". As I waited, she took a telephone call and I could hear her conducting a SEVEN minute PERSONAL conversation. After looking over for "the nod" to come to the desk, I decided to walk out. I was frustrated that the importance of a customer's needs were subjugated to a personal conversation by a bank staffer.

I had a great experience opening up a new business account at this location. Staff was welcoming…read moreand extremely helpful and went out of their way to make opening an account a pleasant and easy experience!

Today, Analyn, Jocelyn, and Ripon saved the day when helped me during a credit card issue. I…read moreentered the bank feeling panicked and they jumped in to help me. Never did I feel alone in my struggle or set aside. I am so thankful they helped me and were so kind. I highly recommend this bank.

I stopped in today to have some servicing done on my account and I was instantly greeted by…read moreShimeka. Throughout my time there, she was very friendly, helpful, and knowledgeable. I went in to do a simple name change on my credit card and left with a brand new checking and savings account. This bank has its own parking lot, which is great considering many places in Montclair don't. They also offer coffee in the lobby for clients. Overall a great experience.

XCEL is the best financial institution for me. I have been a member over 35 years. I have had…read more mortgage, auto, personal loans. They are the best. customer service is also great.

We were in the market for a mortgage and Xcel was recommended to us. Not our first mortgage and so…read morewe were expecting to go through a long and tedious process. However, XCEL really took care of us and walked us through the process from completing the paperwork to locking in the rate and everything in between. And the fact that this company is a federal credit credit union they don't originate loans for profit. And they were available for any questions we had during all this. Needless to say, at least with our experience, this was as painless and smooth of a loan we can ask for. Thanks Dennis and Nesrine for your patience, answering al our questions, and all your help through all this, and making this as painless of an experience anyone can ask for.

They don't value your business and want to push you into products and services that you don't want…read more Truly a creepy environment. I literally ran out of their shaking my head in disbelief. Employees almost malice it feel Like you are joining a cult getting involved with them. Eek

Uche, a Branch Ambassador at Capital One Bank, was outstanding. He was extremely kind,…read moreprofessional, and attentive throughout my visit. He took the time to listen, explained everything clearly, and made the entire experience smooth and pleasant. His positive attitude and excellent customer service truly stood out. Capital One is fortunate to have someone like Uche representing the branch.

I visited on Monday, 6/3 and there were three people waiting in the front of me on the line and I…read moreobserved an frail elderly gentlemen waiting to ask a question, he was having difficulty standing. I observed an loud and demeaning Office Manager dismiss him as she pointed her finger and informed him to go in the back of the line and refused to answer his quick question. I wondered, if this was her grandfather, would she have addressed him in that manner? A total lack of respect for our elderly! Also, I wanted to open a new CD and had a check to deposit, I waited on line and informed the teller and she again with pointing her finger informed me to go and sit down. Really! So I waited again and afterwards with the same Office Manager, informed me to open up a CD, I would have to do it online. So, I was rudely misinformed by the teller to sit, wait again and wasted more of my time. You call these people customer service? Really? What a total lack of respect for others.

Don't do it! Don't use them!!! Horrible service. Forget about trying to get help from them. And if…read morethey send you to Montclair don't bother with that either! Pulling all my business (9 various accounts) out! If I could have rated you 0 stars I would have!!!

Very nice to get a parking space right outside and I need something notarised really quickly and…read moreunfortunately there was a gentleman I forgot his name Herve, I believe who help me notarised some documents that I needed for free Very nice and very fast the big toes wasn't nice I had a free coffee it was nice and quiet I was happy probably one of the better cheese banks that have been to only because it was very peaceful and I am a huge customer of Chase I have almost all of their credit cards and been with them for years

I am writing to file a complaint regarding an offer advertised on your website. The promotion…read morestated that customers would receive cashback or reward points after completing a purchase. However, after using the offer and completing my transaction, I did not receive any money back or any reward points as promised. This is very disappointing and feels misleading. I would appreciate it if you could review my account and explain why I did not receive the advertised benefits. Please resolve this issue as soon as possible.

This is by far the BEST bank in my area. The entire staff is warm, friendly, helpful and…read moreprofessional. I will stick with this bank for many years to come -- and I encourage others to do the same.