A little bit more to say about 5th3rd ..... Not only can I…read morenot have online access to see an account, they set the account up as "paperless" meaning no statements are issued. I emailed Melissa on December 14, 2025, asking about statement for November. Response from Melissa - "The statement will be cut off on the 19th of this month. If you need it before then you can come into the office and put up what we have." Me -"Then there should have been a statement issued for 11/19/25?" Melissa -"Yes you should of received it already. Did you want me to send you a copy of it again ?" Me-"Yes, please send. Did not receive and please make sure that the account is not marked as paperless causing the problem." Me today-"No statement for the Estate account for December yet. Please mail a copy and find out where the mailed statement is. No statement received the dates of 11/19 or the current 12/19." Ended up calling customer service, the account was marked "PAPERLESS"! Careless service and no follow through for the 5th3rd Wheeling bank.

the staff at the banks are friendly but the business its self is a horrible bank, they all are. Now…read morethere is NO WAY to talk to a live agent, and if you try the chat they have no power to do anything for you completely useless, if you have an issue the bot won't resolve, which they never do, trying to call and get a person is intentionally programed to never get you to a live agent. I hate banks I don't care which one, they want to take our money but they (none of them) want to provide the service, I wonder what they would do if we all got fed up and withdrew all of our money and kept it home under our mattresses. I guarantee it would be safer than at any of these corrupt greedy institutions.

had the worst experience came in to just get change for 100 and get declined, like aren't u a bank?…read moremake it make sense not asking for a million.

I walked into this business to use the change counter/exchanger, and was being stared at by a older…read moreIndian gentleman who then got into my face when I shrugged my arms and asked why are you staring at me. Please take your business elsewhere as someone does not deserve to be treated this way. He was cussing me out etc and I do not appreciate it it got to the point where I had 911 on my phone ready in case I was struck. I want to speak to the owner of this establishment asap.

Thrilled to see Erica Bosso back at this location! What a dream team with Matthew, Adam and the…read morefriendly tellers. We have banked here for over 20 years and cannot say enough good things about First Am Buffalo Grove. They have been there for our financial needs over the years, always with a smile and a great attitude. A true neighborhood bank where everybody knows your name!

Dawn here is amazing! There was a bit of confusion I had regarding branch policies and she looked…read moreinto the situation and explained everything to me clearly. She gave me some useful pointers and was pleasant and patient throughout. I am very satisfied.

Maria Juarez is # 1 Customer Service Representative ! Had issue with my Business Account and within…read more10 minutes she resolved all problems with my account. Thank You Maria !!! You Are The Best !!!!

An alright location to do banking. The parking is plentiful and the location is convenient. The…read moreentire location doesn't feel intuitive to me, from the layout to the function of the ATM. The user experience on the ATM could be improved I think to help with the workflow of common banking transactions, particularly on cash deposits. The lines for getting help from a teller have also been fairly long when I've visited here.

Michael is one of the bank tellers and is amazing. When ever he's there he is very attentive ,…read moreexcellent service .

This brand new Chase location is in a vary convenient spot, just across the road from the new…read moreWoodman's Market. It's easy to pull in and roll up to the two 24 hour drive-up ATMs. The ATMs are both modern systems with very responsive screens and keypads, though they only dispense $20 bills. The ATM in the lobby - which is also accessible 24 hours a day with a card - looked to be the same make, but I didn't try it out. It's a small location, so I don't know if they offer all the banking services of the larger branches. This location also doesn't appear to have any kind of drive-up teller access. If you need the assistance of the teller, you'll have to walk in.

It's actually BMO bank now ... just great service , came in to open a CD one of the best rates I…read morecould find ! Great team

This location has been very helpful in meeting me banking needs, explaining processes in place to…read moreprotect bankers/customers, and recommending options and ideas to consider in order to improve business. Tom, specifically at this location is consistently friendly and helpful. Highly recommended.

The clowns from this Buffalo Grove branch keep calling me even though I have moved WAY out of the…read morearea five years ago. And my PNC record shows my current address 20 miles away. Apparently they do not understand geography.

I have been banking with Village Bank since they opened up quite a few years ago. I have always…read morefound the employees very helpful and friendly. I usually go to the Palwaukee Plaza branch, nice people, convenient parking, and a coin counting machine. I can't ask for anything else. Bill R.

The Fifth Third branch in Wheeling used to have a change counting machine. Recently they had it…read moreremoved - the teller told me it was "too much trouble" but they would gladly accept the change I wanted to deposit if I wrapped the coins in rolls they provided. Today I went in and they informed me that they no longer accepted change deposits. The manager told me they were not equipped to handle large change deposits. I had 3 rolls of quarters, 2 rolls of dimes and one roll of nickels - less than $50.00 all together. The manager suggested I take the coins to the change machines at Jewel or Wal-Mart. When I pointed out they take at least a 10% fee off the top he just shrugged his shoulders. I worked in banking for most of my career. Customer Service at Fifth Third is non-existent. Needless to say I will be looking for a more customer friendly bank. There are banks on every corner - you would think they would bend over backwards to accommodate customers.

Never again, been here 3 times now and full of bitchy women that have no interest in helping in…read moreanyway. If you ask for a manager you'll could get Mary T so don't bother. She's just as useless as the rest of them. The only reason I stay with this bank is that the location in 7100 Oakton are way nicer and oh my god way more helpful. If that was not the case I'd pull all out. Go elsewhere.