I have been banking with Village Bank since they opened up quite a few years ago. I have always…read morefound the employees very helpful and friendly. I usually go to the Palwaukee Plaza branch, nice people, convenient parking, and a coin counting machine. I can't ask for anything else. Bill R.

Michael is one of the bank tellers and is amazing. When ever he's there he is very attentive ,…read moreexcellent service .

This brand new Chase location is in a vary convenient spot, just across the road from the new…read moreWoodman's Market. It's easy to pull in and roll up to the two 24 hour drive-up ATMs. The ATMs are both modern systems with very responsive screens and keypads, though they only dispense $20 bills. The ATM in the lobby - which is also accessible 24 hours a day with a card - looked to be the same make, but I didn't try it out. It's a small location, so I don't know if they offer all the banking services of the larger branches. This location also doesn't appear to have any kind of drive-up teller access. If you need the assistance of the teller, you'll have to walk in.

Excellent service w/ very prompt responses. This bank offers loans at paramount rates that are…read moreunmatched by any other commercial lenders. Extremely pleased with my experience. Highly recommend this bank.

From the owner: We Take You Into Account…read more Ben Franklin Bank is a full-service community bank, serving the northwest suburban area. For more than 100 years, we have provided friendly and personal service to our customers. We take pride in offering competitive interest rates and a wide range of services that give you the freedom to organize your personal and business finances. For more information, call us today!

Courteous staff at this BMO Harris Bank location. Bobby helped me today with my safety deposit box…read moretransaction. Highly recommended!

It is always a pleasure visiting this branch. The team is highly professional, helpful, and truly…read morewelcoming. They consistently create a positive experience and make every visit smooth and comfortable. HIGHLY recommend!!

I have been a long time customer for approx 20 years. I received a call today from…read moreMetro saying a bill of $4 and some cents is coming out of my savings account today and I am $.19 short. The banker said if I didn't deposit $.19, the bank would reject my payment and I would get a $30 fee on top of that for $.19. Now I have a savings account with $250 in it at Metro and my payday is this Thursday. I asked if they could just lend me out of my savings account the $.19 to cover the short amount and in three days the money would be back. They can see I have been a long time customer with guaranteed payment every two weeks on a Thursday. Now this is my mistake my bill was short, I thought the amount of money I had left in the account covered the bill in it's entirety. I own up to this. I called Metro back and asked if they could just pull $.19 from the $250 in my saving account and put it toward the bill. The banker aggressively said "no, there's a $250 pledge on the account and we don't pay your bills for you when you're short. " I explained my two other banks have covered the amount I was short a few times (under $15) and sent a letter explaining what they did for me and also said no bank fee was assessed In them doing so As a courtesy for being a good customer. This banker angrily said "that's not true! Banks don't do that." Actually, good banks do- especially ones who put customers first. So I will be sending her a copy of the bank letters I received Just to prove her wrong on this. I asked to speak with a manager. No one would talk to me and the time to get the $.19 was down to an hour. So I had to drive 45 mins to get to the bank to deposit my $.19. This bank looks down on you for being poor. Ive dealt with this bank for years. This is not the first time they've been rude to me. I never wrote a review, because I just felt like maybe the staff member had a bad day, but this seems to be an ongoing thing and today's situation was the final straw. This bank was used for just a savings account and a credit card, which was given to me when I started working at my job. I will be changing careers soon and will be closing all my accounts with Metro soon. If this bank won't help me with $.19, when the money is in my savings account, what makes you think they will help you? Do yourself a favor and go elsewhere where customers are put first and not looked down upon.

We had a great experience here opening my daughters kids account. We were greeted on the phone by…read moreJulianna who was great at answering questions and she set us up with a super quick appointment, when we got there Ryan Neubauer took care of us. he was excellent and knows his stufff. Good work young man! I have been in the Credit Union world for over 20 years and know how to recognize a good credit union. this is one of the good ones. excellent service, great location and an array of services offered. Stop in and experience the Credit Union difference. thanks guys! Shake and bake seal of approval.

I opened a new checking account in June.Still waiting over a month for this bank to get me my…read morecorrect Debit card!They can't get my name and address correct.I have tried six times now by going in physically to the bank and calling their 800 number! Unbelievably inept and stupid!! Run as fast as you can from this bank!! Tamara

This BANK USED THE MOST DECEPTIVE AND VILE PRACTICES ON ITS CUSTOMERS. I took over my husbands…read moreaccount that was jointly in our name because he had a stroke. I have been physically at the Bank numerous times with the legal paperwork and appropriate information. I have requested assistance with the account several times to download account information. The various levels of people I have dealt with have outright LIED AND MISDIRECTED ME . Instead of helping me they ended up costing me thousands in lawyers fees. I am going to move my money from these vile crooks. Everytime I call fir assistance they misdirect me. I HATE THESE PEOPLE . I have an invalid in the bed I care for 24/7 and then I have to deal with these criminals.

Not sure why there are no reviews of this branch which has been here for a while. It's…read moreconveniently located just to the north of Randhurst Mall. But inconveniently, it has the smallest Chase Bank lot you will ever see. The last time I pulled in to use their ATM, I couldn't even find a parking spot, ugh. And it's also a tight lot to boot, so be careful driving in. Good branch except I give them a 2 star deduct for their abysmal parking lot.

A little bit more to say about 5th3rd ..... Not only can I…read morenot have online access to see an account, they set the account up as "paperless" meaning no statements are issued. I emailed Melissa on December 14, 2025, asking about statement for November. Response from Melissa - "The statement will be cut off on the 19th of this month. If you need it before then you can come into the office and put up what we have." Me -"Then there should have been a statement issued for 11/19/25?" Melissa -"Yes you should of received it already. Did you want me to send you a copy of it again ?" Me-"Yes, please send. Did not receive and please make sure that the account is not marked as paperless causing the problem." Me today-"No statement for the Estate account for December yet. Please mail a copy and find out where the mailed statement is. No statement received the dates of 11/19 or the current 12/19." Ended up calling customer service, the account was marked "PAPERLESS"! Careless service and no follow through for the 5th3rd Wheeling bank.

the staff at the banks are friendly but the business its self is a horrible bank, they all are. Now…read morethere is NO WAY to talk to a live agent, and if you try the chat they have no power to do anything for you completely useless, if you have an issue the bot won't resolve, which they never do, trying to call and get a person is intentionally programed to never get you to a live agent. I hate banks I don't care which one, they want to take our money but they (none of them) want to provide the service, I wonder what they would do if we all got fed up and withdrew all of our money and kept it home under our mattresses. I guarantee it would be safer than at any of these corrupt greedy institutions.

Amalia helped me with my issue and answered all other questions I had today! Highly recommended!read more

My wife called BOA to let them know she will be visiting Europe. She got to Europe and her credit…read morecard was declined. Her account is now locked. I went to BOA at Randhurst to get the problem resolved. They wouldn't help. I talked to two reps, with the bank manager just standing there saying nothing. They said they would not do anything without her there. My wife and son are stuck in another country with no credit card and they won't help her. Think about this before you open up an account here. BOA would do well to close this branch, however profits come before customers. Potential customers can look at all the negative reviews, draw their own conclusions and go elsewhere.