You can bank anywhere, so why not here…read more Banks are huge competition these days, most offering the same thing. Here's what made our experience great at this location. I was helping my mother open a checking and savings account. At her age (71) and being retired, she needs a little hand holding through new things like this. We came into Chase because we got a $300 coupon in the mail for opening a new account. She really doesn't have much money, so an extra $300 goes a long way for her. Our banker / specialist at Chase was Laura Homan. Admittedly my mom can be hard to deal with. She would talk at you for hours if you let her, and bankers these days are very busy and typically have lines of people waiting. Laura was very patient with Mom, and went slowly through everything so she would understand. I've seen bankers that want to try and sell you everything possible. While Laura did a good job representing Chase and different options available, she never got pushy with anything. We walked out with a new account, some checks, and a couple hundred extra dollars. Laura made it a great experience not only for my mom but me as well. Thanks Laura!

the employee didn't know how to open specific type of account and told us he would get back to us…read more We are still waiting 3 weeks later. Plus we tried to order checks and I'm still waiting on the phone 25 minutes later because their online check ordering system is broken. I left PNC thinking Chase is bigger and more technologically advanced but that is not the case. It's amazing these people are still in business after all the incompetence.

I recently opened up a new account there. Daniel, the banking representative was so nice and so…read morevery helpful. I went to the Mount Prospect location. Very old-fashioned customer service. Also they do not use overseas call centers. It was a great experience.

Needed to print out some fraud dispute charge documents to sign hardcopy and fax in... Sat for 15…read moreminutes for BS. SERIOUSLY? Geriatric Teller says they can't access this... and shrugged at inquiry about how long this would take... see 2 bankers socializing in front of me in a glass office the whole time I'm waiting. Cool cool.

We came to this bank branch as they carry all Euro denominations where all the other locations make…read moreyou order them and you have no say as to specific bills you want to order! You have to take whatever they get! So, we went to this specific larger branch location where we were greeted by 2 employee's as soon as we entered and they directed us appropriately. Ana helped us with our purchase. She was so patient with us as we changed our mind on the number of denominations of bills we wanted. Very quick and easy transaction at this location. Definitely recommend this location for all your needs. No waits and employees (especially Ana) execute transactions flawlessly!

Excellent service w/ very prompt responses. This bank offers loans at paramount rates that are…read moreunmatched by any other commercial lenders. Extremely pleased with my experience. Highly recommend this bank.

From the owner: We Take You Into Account…read more Ben Franklin Bank is a full-service community bank, serving the northwest suburban area. For more than 100 years, we have provided friendly and personal service to our customers. We take pride in offering competitive interest rates and a wide range of services that give you the freedom to organize your personal and business finances. For more information, call us today!

We were closing a bank account (the only reason we had Citi was to use Global Transfer between Citi…read moreaccounts in different countries, which was recently revoked) with a nice and knowledgeable representative. Their operating software is so terrible that she had to Google how to check the balance on a different account, because they were not synced. My child needed to use a restroom and they DO NOT HAVE ONE FOR their customers. The only reason I am not giving the branch 1 star is the banker, but the whole experience with the Citi the last 4 years makes me question how they stay in business. I do not know one happy customer in US or abroad.

I am telling people to not contact citibank find solutions. I have been trying to get a simple…read morepayoff letter and been 3 weeks and nothing. looks like it is going to cost me a lot of money and they are going to collect a lot of money they do not deserve. need by 04/08/2020 to close out. DO NOT DO BUSINESS WITH CITI BANK

I've been a member of the AAEC Credit Union as long a I've been an educator. I enjoy that they…read moreactively support education in the area. Their loan rates are low and their savings rates are high, at least when compared to commercial banks. I always feel like I get great service from this credit union. As an advantage, they are one of the only financial institutions that still offer a coin counter. I highly recommend AAEC Credit Union for your financial needs!

I was able to get my questions answered and loan application processed in a timely manner for my…read morecar purchase. It was also a nice option to be able to do this all remotely as I have limited availability and a toddler at home.

This branch is a nightmare. It takes forever to do anything. Rude customer service.read more

This is the worst PNC Bank location ever. They take forever to do anything and sometimes it seems…read morelike they have no clue what they are doing

Was never told interest accrues daily; they could not provide accurate interest calculations,…read moredenied a payment in full without telling me why, allowed me to provide savings account information, and would not remove any of the interest accrued due to their error. I felt misled on many occasions.

Personal bankers (specifically Kathy) is NOT nice, does not want to help you with anything and does…read morenot return phone calls or emails !!!

Amanda was referred to me by a good friend of mine and I would say that she provided me with a top…read morenotch service . Very professional , responded to my questions thru text or call . I like it that with my busy schedule I can just text her and she would respond to my inquiry right away .I highly recommend you .

Amanda has been so helpful in setting up my insurance and answering my questions, even when I have…read morea lot of them. She's easy to reach and if I need to leave a message she gets right back to me. It's the kind of customer service I really appreciate, where I feel like a person instead of a policy holder. Getting the right coverage is obviously important. But having the right agent to help you get it makes all the difference. Thank you Amanda!!

Amalia helped me with my issue and answered all other questions I had today! Highly recommended!read more

My wife called BOA to let them know she will be visiting Europe. She got to Europe and her credit…read morecard was declined. Her account is now locked. I went to BOA at Randhurst to get the problem resolved. They wouldn't help. I talked to two reps, with the bank manager just standing there saying nothing. They said they would not do anything without her there. My wife and son are stuck in another country with no credit card and they won't help her. Think about this before you open up an account here. BOA would do well to close this branch, however profits come before customers. Potential customers can look at all the negative reviews, draw their own conclusions and go elsewhere.