I have worked with this bank for over 5 years, both as a treasurer for a small organization and as…read morean individual, and have always found them to be very helpful and timely. The various people I have worked with seem to genuinely care. Most of my contact has been with the branch on Sanders which has just closed, but I hope to receive similar service at the Deerfield branch. Yelp has put me in the wrong State for some reason. I live in Illinois.

Bringing my business to them, trying to open a 5 digit CD. Wondering what is taking so long 45…read moreinto it to be told 'not sure what is going on with the system'. I knew something was wrong because nothing was progressing and silence. Then I was told oh I may need to void it and start over? I can only wonder how much longer it would have taken had I not asked what was going on. Told it was a bank wide system issue and they could not help us [after exactly 53 minutes there]. From 1:14 pm to 2:07 pm. Manager came and said she tried but systems were down. I asked her why not call corporate office for them to help confirm the transaction given we were there for 1 hour and she said all systems were down and they could not help either. I left my number and asked to be called when system came back up and we would return. It's 7:11pm and no call and of course they are closed. I left and called the BMO HIghland park location 25 minutes away and their system was perfect absolutely no bank company wide issue whatsoever. Went over and opened a large CD within 25 minutes [lady knew what she was doing] and returning again to open a much larger CD for my parent. As a Corp Executive my time is precious like every other person working full time and with kids and today i wasted 1 hour of my time on nothing. Northbrook team... you left alot to be desired......

This has zero to do with this branch office but has to do with Wells Fargo as an organization…read more Customer service is horrible, if you have a problem, I have found their executive office totally unwilling to help. I would not recommend doing business with them except perhaps very simple things like checking.

Came in here for an issue related to my dad's account. Everyone was very friendly, I was greeted…read morequickly, and told how long I had to wait. Customer service was great and I kinda wish this was my bank now.

Had a small admin issue with my Wintrust account. Winnetka branch banker Erick G took care of it…read morewithin 24 hours. Wish every bank was this responsive, shout out to Winnetka Wintrust! Excellent customer service.

This is a great bank. Ive been using this bank, specifically this branch for years. The branch…read moremanager and all her associates are always friendly and try to help me 100%, as much as any bank I ever used in the past! They occassionally have the best rates around,and I'm very happy with Chris, Mary, and Liz. Dont hesitate to use this local bank. Mr. S

Just an update to my prior review. We've had to go to the branch a couple of times recently, once…read moreto notarize a document and a second time to get a medallion guarantee on a different document. We did not have appointments either time. We simply walked in and asked for a banker. In both cases, we were greeted right away and were seen within five minutes. Not all branches can do medallion guarantees, but this branch can. They have been consistently good in all of our visits.

This is a smallish branch located in the northwest corner of the largish Plaza del Prado strip mall…read morewhich also houses a Jewel, Blufish Sushi, and Einstein Bagels amongst other businesses. It doesn't look like a typical Chase branch and was probably a converted property but they do have drive-thru ATM lanes. The parking lot is tight and congested, and it's not a favorite Chase branch for me to visit.

WORST EVER!!!! nobody works here...noone ever answers the phone...have been on hold for over an…read morehour, have 2 lines waiting to see if anyone picks up...yet wait time is 5 minutes

The worst credit union ever! I've been a customer for 5 years and never missed a bill or overdrawn…read moremy account. They denied my claim for a refund after I shipped a defective laptop back to the seller who defrauded me. Now they refuse to refund my money. Now I don't have a working laptop and have lost hundreds of dollars. I opened the claim 10 days after I received the laptop and found it defective. They made me wait 5 months before denying the claim and saying it's been too long since the purchase of the laptop. Outright criminal behavior. And their customer service and managers constantly lie, saying they'll call me back and to just wait longer but the issue has not been resolved after 5 months!

I wish I didn't have to give them even one star. Their lack…read moreof understanding or caring about my request caused me a huge amount of money.

I have been trying to get statements for 3 accounts that are closed. I went to this branch over 2…read moreweeks ago and submitted all the documents to get my name put on those accounts as POA. I was told it should take 7 days. Well it still hasn't been processed. A deadline to submit the docs to the State of Arizona has already passed. I have to go to the branch every time because the customer service has person doesn't return phone calls. I called the 800 number for Citibank on the recomendation of the Northbrook Branch customer service person. I even talked to a supervisor. They said go back to the branch. I am going back now for the 6th time.

Just to be clear, I'm writing this about the Wilmette location…read more.. Every single time I use this location, it is a positive experience. The staff are friendly, they always know what they are doing, and I leave happy I opted to go here. (And not the Winnetka location, staff there a couple of years ago were great, but the recent people, they need a LOT of training in how to do their job.)

Literally the worst bank I've ever dealt with in my life. I ordered a $90 bag from a bogus Chinese…read morewebsite and have proven many times over that it was fraudulent and this bank still hasn't returned the funds! It's been 3 months!

I have been banking with Village Bank since they opened up quite a few years ago. I have always…read morefound the employees very helpful and friendly. I usually go to the Palwaukee Plaza branch, nice people, convenient parking, and a coin counting machine. I can't ask for anything else. Bill R.

The customer service provided by this bank is terrible. While staff in the branch is great, it is…read moreimpossible to get banker support regarding various other needs such as wires, ACH's, account postings, etc. In addition, it is impossible to reach the main bank or a bank officer (VP or above), as they filter everything through a call center that is staffed with employees that know nothing about banking. Very disappointing experience with this bank except for the local staff who are great with day-to-day needs. I recommend that the main bank officers render the service and attention to customers with higher end needs as well as the bank employees do with basic needs.

Went to office to set up an checking account. Could not do it online. Staff was very helpful…read moreStill will get $300 bonus assuming I follow rules.

It used to be nice! Not anymore! Long time ago, one service window, long time to wait to deposit …read more What is wrong with banks !

Jason was very helpful & understanding about my current situation. He issued a temporary card for…read moreme and removed an overdraft fee that put my account negative. He was quick & efficient. Make an appointment with him ahead of time/ask for him when you're there.