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Fifth Third Bank

Fifth Third Bank

(4 reviews)

A little bit more to say about 5th3rd ..... Not only can I…read morenot have online access to see an account, they set the account up as "paperless" meaning no statements are issued. I emailed Melissa on December 14, 2025, asking about statement for November. Response from Melissa - "The statement will be cut off on the 19th of this month. If you need it before then you can come into the office and put up what we have." Me -"Then there should have been a statement issued for 11/19/25?" Melissa -"Yes you should of received it already. Did you want me to send you a copy of it again ?" Me-"Yes, please send. Did not receive and please make sure that the account is not marked as paperless causing the problem." Me today-"No statement for the Estate account for December yet. Please mail a copy and find out where the mailed statement is. No statement received the dates of 11/19 or the current 12/19." Ended up calling customer service, the account was marked "PAPERLESS"! Careless service and no follow through for the 5th3rd Wheeling bank.

the staff at the banks are friendly but the business its self is a horrible bank, they all are. Now…read morethere is NO WAY to talk to a live agent, and if you try the chat they have no power to do anything for you completely useless, if you have an issue the bot won't resolve, which they never do, trying to call and get a person is intentionally programed to never get you to a live agent. I hate banks I don't care which one, they want to take our money but they (none of them) want to provide the service, I wonder what they would do if we all got fed up and withdrew all of our money and kept it home under our mattresses. I guarantee it would be safer than at any of these corrupt greedy institutions.

Fifth Third Bank - banks - Updated May 2026

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