The staff are not very helpful. Had to wait a long time for basic banking work. ATM wasn't working either

Really really bad service. 4 lanes and only 1 is open. I was ignored at 1 drive up, went around the block to get to the other. With nobody in front of me, it still took a long time before anyone even knew I was there. read more

This isn't for the workers, this one star is for Chase. Today the ATM's are down at this location. It's a computer, so that's expected. They have sentient beings inside to fill those gaps. I've always found this location to have friendly, helpful associates. My issue is that when I placed my card in the entry way machine, the machine didn't work and it kept my card for about 5 minutes. It finally released it. I stepped inside to alert the staff and was told that they knew the machine was down. I suggested placing a sign on the machine to alert the next unsuspecting customer (I warned someone who walked in while I was in a battle with it for my card). Can you believe I was told, "we are not allowed to place signs on the machines". WTF. This machine isn't out of money, it's refusing to release customers cards for an extended amount of time even if you press the physical "cancel" button! What kind of dumb rule is that? The associate looked embarrassed for even having to tell me that. I guess that's an easy rule for someone sitting on the 99th floor to institute. They don't have to deal with irate customers who wonder why they were not warned about malfunctioning equipment. read more

I went into the bank and asked an employee a basic question "Is an appointment needed to see a personal banker" and she could not answer a simple question. There were numerous employees sitting at various desks and no one would come out to assist. Also, no sign-in board available to request to see a banker and no one sitting in the waiting area. Totally unprofessional. Will be closing all accounts and moving to another bank immediately. Thomas M. read more

Horrible banking experience. To the bank's defense, it is a "Chase" bank which has turned into a multil-million $ Industry that cares nothing about its customers as a whole. Yet, when I've dealt with this branch I've been lied to twice by the same banker & after dealing with him had my checking account closed although I didn't request it. Yes, after speaking to this banker about closing my savings account & taking all the money out of the savings account, he told the teller the wrong account. The checking account that still had money in it. Since they wouldn't just reopen the account. And it took several weeks for them to "research" their screwup, I incurred many late fees & bounced payments. Two months later I'm still dealing with this mistake. I cannot wait to leave Chase bank for countless reasons, but I will never set foot in this awful branch again while I'm still stuck with them. read more

This is one of the worst locations to go. Jameka and Marco are so unprofessional and ignorant. If you see a customer walk into your branch you should be ready to greet them, etc. Instead these fake employees are having a conversation and they both saw me enter the facility. I'm not surprised though; look were they work. True shame. read more

This is a combination rant/review. Here I go... So I went to this branch, without reading the previous review and stood line line with a bad shoulder and a heavy container of change for 10 if not 15 minutes because they don't have enough tellers and the ones that are there are so flippin slow. I was then informed that they don't have a change counting machine because they have nowhere to store it. As mentioned above, this is a new branch. A change machine seems like a basic piece of banking equipment. Chase (in general) is ridiculous in that they don't offer basic services at all their branches. This one has no change machine, another one - even though they have a lobby with what looks like tellers - offers no teller services. I agree with Lynn, customers should not have to spend their time driving around looking for which bank will do this service or that service...always at the speed of molasses in winter. Ugh! read more

One atm is open both outside and in line took 30 minutes. People here tweaking need to get this fixed. This location itself makes me want to switch banks. Shit is ridiculous read more

Absolutely the worst customer service experience I have ever had at any Chase location. Steer clear of this branch.

This branch is a new building, since it moved from across the street (formerly WaMu) in late 2009. I was told that when it became a Chase, they would have a change counting machine. It turns out, they do not have one, and so I had to go to another branch. That was annoying. According to a Chase employee, no new Chase branches or renovated ones will have change counting machines in them. I can't be the only customer who doesn't want to spend time driving all over, or putting my coins into rolls! read more

I had just opened an account at this location about a year ago. I switched over from Citibank (which is 10 times better). The staff seemed nice and everything was going well, then it went downhill. A few weeks ago, I had just got off from work and this is the closest one on the way home. Since the branch had closed down for the day, I went through the drive thru to deposit a check into my savings. I filled out the paperwork (which you don't need to do at Citibank), and I made sure I checked savings. The lady, although nice, screwed up. She put it in my checking and I didn't realize until I got home to look at the receipt. So the next day I had to go back and change it all because she wasn't paying attention. Then not kin after that, I went up there with some change only to be told that they don't have a change machine at that location. I never had this problem with Citibank. The lady told me a list of locations where I can deposit my change. All where out of the way seeing as how this is the closest branch to me. I think I will be returning to Citibank soon. Way too many cons with chase. read more

I've been banking with Chase since I was in high school. This particular location is literally around the corner from my house. Today, I went in to deposit my work check and withdraw money as well. Justine assisted me, and she quickly pointed out that I incorrectly filled out the deposit slip. Ok, mistakes happen, big deal. She pushed the slip back to me and told me to write the correct amount. Justine stated, while speaking very loudly, to "put in $446 because you're withdrawing $750." Yes, she loudly spoke the dollar amounts that were in my checking account. I couldn't believe it because that's a huge privacy issue. I immediately told her to avoid saying specific dollar amounts in the future because other customers can hear you. Her response was that no one heard her and that she wasn't loud while throwing the receipt in my direction. Excuse me? Someone could have robbed me at gunpoint because of Justine and her BIG mouth! She didn't care at all when I mentioned the privacy concern, she didn't even bother to apologize. I told her that she was unprofessional and walked away. This was my second time having an issue with Justine. At that point, I decided it would be my last. Afterwards, I visited PNC bank to inquire about their checking account options. I made a formal complaint to Chase and look forward to hearing back. I also closed both accounts that I had at Chase. Justine's disrespectful attitude and unprofessional behavior caused me to leave Chase. Maria, a very nice and professional personal banker helped me close both accounts -Justine, you can learn a thing or two from Maria. Maria was very pleasant and warm. If she had taken care of me instead of Justine, then I would still bank with Chase. Oh, and to my surprise, Justine is the branch manager! My mouth nearly dropped on the floor. I still can't believe that someone so unprofessional could be a bank manager. She clearly does not appreciate and/or understand her role at Chase as a manager. You are there to generate revenue, it's not about you! Maybe Maria should be promoted and Justine be demoted? How can you manage others when you can't even manage yourself? Justine doesn't care about the customers or her job, her attitude reflects how she truly feels. read more