I have tried really hard to bank with credit unions or small community banks and seem to always end…read moreup disappointed. The experience at Central Federal is no different. The app is terrible and I'm constantly having issues. I will enter my password and it'll tell me it's wrong. I try again and again with the same results. And of course if you try it too many times, it locks you out. But then later I try the exact same password and it works just fine. I've complained about this and they just blame me and say I must be entering it wrong. But I can see the password if I click on the eyeball, and it's not wrong. It also keeps happening with different passwords. I totally get user error but this is way too many times to be that at this point, especially since I can see what I'm typing and can compare it to my password manager. Now today all of a sudden it won't accept my biometrics. So I enter my password... rejected. Try again... nope. Try again... nope. Try to reset the password... never get the email. (I called the bank and was told that "it just doesn't work".) So I can't access my account. Luckily I'm in the process of switching to another bank so I won't have to put up with this for much longer. However if I can't get into the app, I'm not sure how I'm going to be able to get the money still in the account since my account number is in the app.

Quality bank! Not the same experience as the 'corporate' banks taking over the world. The…read moreemployees here are extremely friendly and get to know you quick. This bank has been around for over a 100 years and you certainly will understand why within a few minutes inside. You've seen the clock, now check them out... they have the best rates on CD's and savings.

Can't say enough good things about Michael C! Very helpful, patient, communicative, and kind the…read morewhole time. He's the biggest reason my elderly mother keeps her accounts at this bank. Thanks Mike!

Forest Park Bank has been my bank for 40 years. I have never waited in line for any service more…read morethan five minutes. When I am banking inside at a teller's window or at the drive-up window, I am always serviced by a friendly, knowledgeable, and courteous bank employee. Eric, Robin, Nora, Pam, Efron, Fernando, Meera, Neeva, and Sibel to name a few are employees who provide outstanding service. Being 83 years old, I always ask them to check my addition. If I made an error, they correct it with a smile. An employee has called me several times at home reminding me my CD needs attention. Another employee provided outstanding service when someone stole my purse with my banking information inside and even called me at home the next day to see how I was feeling. Forest Park Bank is a home town friendly bank. I would give this bank ten stars. Kathleen Walton

I recently decided to open a bank account with this bank while looking around for a new bank to…read moreuse. For the past year, I had been banking with Sofi which at first seemed like an excellent option and it was. There online digital platform was easy to navigate. There are a ton of features you could use to help keep you on track financially, but with different bills or payers I had outgoing as I would pay via the website of whatever vendor/merchant I bought from, my payments would post much later which made banking difficult. Chase bank is easy to work with and quite professional but I wasn't looking for a bank that charges any fees or needs a specific minimum deposit amount. For Wintrust they do require a $100 minimum deposit which I saw someome mention in another review below, but I felt grateful that I was able to get assistance with that from family. It seemed like a good option since it is a physical brick and mortar bank that is close by to where I reside, has a good digital banking platform that seems easy to navigate, and is well integrated/utilized into the Chicago community. For example, I think they are a bank sponsor or affiliated woth many Chicago sports teams. They also have nice designs for their credit/debit cards, like one design has a cute puppy and kitten on it. I ultimately went with the card that has the Chicago skyline on it because I wanted to be a bit more grown up and mature even though my go to would have been the cute baby animals one:) was going to try Chime bank because they offer incentives (which Wintrust does as well if you set up your direct deposit) but it's not a physical bank and God forbid I needed to resolve something in person, it is better to have a physical location to go to in that regard. Wintrust seems professional, modern, and up to date interior wise ag this location. As per the other reviews, it was another physical store before it became a bank. It was very slow and quiet the day I went, not a lot of foot traffic as it was towards the end of the day on a Thursday but that made the experience that much easier and quicker. A very nice gentleman named Caleb assisted me as the other bank tellers/administrative people were out for the day. Coincidentally, at the same time, the bank actually called me (Gabrielle who was very sweet) assisted me in taking a hold off my account because they thought there was a security issue with it but there wasn't. The security guard that was present there was also very kind as well and greeted me warmly with a smile. I feel bad that I didn't get his name as I usually like to do that just to guve people credit when they deserve it for great customer service. I was able to make a deposit into my account easily in person at the counter. I did have some issues after opening the account online but that was because the current bank I use, some outgoing bills I have deducted funds immediately from my account thus rendering me with insufficient funds because the money that was in my sofi account that was meant to be deposited or transferred from sofi to wintrust, it got used to pay automatic payments for bills I have currently outgoing. So lesson learned there. Either way, it brings me peace of mind to know that Wintrust takes account security very seriously and they also provide highly personalized service.

Hey! This used to be Vans. Remember that. They moved a couple blocks north. Went to a teller and…read moredid a transaction. The staff and service are always wonderful. PS. I was the first to review.

I opened an account here and just spoke to two personal bankers and the bank in real nice and the…read morestaff is polite.

My favorite bank. The people are so friendly and helpful. I've been banking there for 30 years…read moreand it's always nice to be addressed by name . I rarely have to wait in a line and they can always answer my questions via phone. I will do online banking with them even when I move.

WORST BANK EVER!!!! They are a small bank with a big bank complex. this saddens me to say because…read moremy mother and I opened my first savings account there when i was 10. Now my wife and I have multiple companies with multiple accounts at different banks. We were lazy (at the time with a new born) and never made it to bank with proper deposit bc we thought we had enough in the account to cover outstanding checks. We do not mind paying overdraft fees if we are wrong but THEY TRIPLE CHARGED US!!! After painstakingly pointing out to the half wit of a bank manager she agreed that that they overcharged us twice and had no explanation of why she stated she could only credit us for 1 because her boss was out sick. This was the last straw.

I've been banking here since 1998 - 27 years! I had opened an account elsewhere in 1996 but their…read moreservice was so bad.... I've never had a problem of any kind there. In fact I've noticed that there's 5 or 6 people working there who have been there since 1998 and that speaks volumes to the character of management - has to be good to retain employees for so long. When I call Sue quickly routes my call to whoever I need to speak to. She's a lovely woman and like the other team members there - is friendly, professional and works to help get me to the right person as quickly as possible. I don't understand the low reviews - all I can say about that is this - as a regular customer at any business I've noticed over my years that if I treat folks with respect and kindness that's what I get in return. You can bank here with complete confidence.

Decent bank, nothing too great, nothing too bad. Just don't get into contact with a girl named…read moreNina. Completely unprofessional and treats you like you're an inconvenience. I'll continue to bank but it will be through the drive through to avoid her.

I like the experience of a small bank. It has a personal feeling. You are recognized as a customer…read moreand the people working there are very helpful, friendly and courteous.

Would give them 5 stars if they had zelle. They are very nice people. Love supporting our…read moreneighborhood bank.

This is probably the most gorgeous bank in Chicago. I'm reviewing the interior and the look of the…read morebuilding, though after reading thru their website, I think I'm going to say GOODBYE to crappy, giant megalith corporation Chase and more all my pennies over here. The inside looks like an architectural museum. And a bank that cares about that AND making me rich is a bank I wanna be associated with. Total class. Bye to Chase, the run-down donkey, and hello to Met Capital Bank, the thoroughbred, runnin' for the roses winner!

I am a co-trustee and Sole Beneficiary of accounts in my name at Metcapbank. The problem is that I…read morecannot access my money, even though I now have signature cards. These accounts were opened in my name 5 years ago without my knowledge or permission. You can see what a nightmare this has become for an elderly 69 year old woman. I have emailed Metcapbank to inform them that because of them and my brother, the other co-trustee, I will have to reapply for food stamps. With tens of thousands of dollars in my name, I am without my money for food, utilities, medical and dental care guaranteed in the trust documents. So, no, Metropolitan Capital Bank is not worth 1 star. They have not followed U.S. Banking laws and caused me great harm.