My review isn't about a particular branch but more about their loans and website to make payments. My particular loan acrues interest daily so naturally I would like to make extra payments towards the principle to bring the loan total down sooner. When making a payment on their site, it doesnt give you an option to do that like every other banks sites do. When I called to ask, I was told I would physically have to bring in extra payments to a branch to apply them to the principle of my loan. After this one is paid off, I will likely never do business with them again over this. Life is too busy these days to have to visit a branch every time I want to pay extra towards my loan. read more

Nice link for the warning about the outage. Still we are down, during the regular business day. Isn't it traditional for website upgrades to occur during non-business hours? read more

T he web site still typically doesn't work. I may just take 5 mins to load un like all apps. Branch people are helpful as can be but the web sit i about 30 years out dated. So over all low ratings. read more

Numark Credit Union in New Lenox has been great. I dont know about other locations, but here has been great. Shout out to Frankie Guerrera our Branch Manager. Customer service is like talking to a neighbor. No hassles, no worries, just good people! read more

STAY AWAY This credit union is one of the worst I have been to. Some of the tellers are rude and even upper staff. Being a share member they treat you like shit.My advise, go some place else!!!!!!! Even higher command make stuff up read more

Horrible customer service. terrible mobile banking. customer service is rude and incompetent mobile banking dose not work half the time. Do your a favor and bank somewhere else. read more

Wrose than aggressive bill collectors!!! Customer service? More like Tyranny! Continously receiving threatening letters to add fees and charges to my loan.... from a change of address, to complying with comprehensive insurance on my stored Motorcycle over the winter. I gave them every bit of information I have. I emailed them my policy from Safeco, but that still isn't enough, Numark has told me that since I havent complied to what they expect from me, they are adding their own insurance premium and tacking the cost on to my loan. I NEVER would have financed through Northstar had I known Numark was going to take over! They threatend to charge me $15 per letter they send me after I gave them all the information for my change of address. -Who treats their customers this way? I dont care how much it costs me, I'm refinancing my 2 loans from Numark just to get away from them! read more

I would give 0 stars if I could. The lack of communication and professionalism made me take my business elsewhere. read more

Jasmine Gray at 8001 w. 159th st in Tinley Park was Extremely Helpful and polite. She assisted my financial needs quickly and with kindness. Im a Numark customer and these employees at this location are way better the services I recieve at Huntington. Keep up the Great work Jasmine. read more

Numark sold my mortgage to Triad Financial, that charges $7 to schedule payments on their own website. That's $84.00 for a service that involves not one human. Disappointed with Numark read more

Deanna at the Joliet location is always super helpful and is just the sweetest! Never had a bad experience at this location all of the staff is great! read more

Thieves, worse than banks. Charges for things I never signed up for, charges for for NOT using my debit card. Crooks and morons. No one knows anything no one knows how to resolve anything, everything is "that's our policy". Follow up 4/9/2019 They never contacted me. More lies. NuMark will send me advertising in the mail for life insurance and auto insurance but never contacted me to make things right as they stated on their review. read more

The worst credit union I have ever delt with. Customer service is horrible and very rude/short. Don't seem knowledgeable about their job, don't return messages. They have done nothing but anger me from day one. I will never do business with this company again! read more

I walk in to NuMark and immediately get greeted by my Teller, Miguel Farias, by NAME. I'm a banks worst nightmare. I forget my account number, I always mess up my deposit slips, I can't add or subtract to save my life - but Miguel as well as any other teller I interact with are so friendly and kind. Best place ever to keep your money!!!!!!! read more

i have been on hold for 2 hours...tried 3 numbers - there are 6 branches..all going into the same call center - NO ONE IS ANSWERING. MY DEBIT CARD HAS BEEN COMPROMISED. I was a member for over 20 years until today. I am switching all of my accounts due to NO CUSTOMER SERVICE read more

Numark has recently changed Bill Pay services and the new one is HORRIBLE!!! Also, it takes the money from your account BEFORE you scheduled it - that is NOT right!!! Not only bad service lately but now with the change in bill pay - it is time for a change from me. read more

I've been a member of this credit union for a couple of years or more and was very happy with the service I have received, especially with Diane M who went way out of her way to expedite a car loan application for me however moments later when I walked over to make a deposit at the window in that Warrenville office the young teller was wearing a suggestive outfit. I made a comment about it but was shocked at how "offended" she was. It was almost like she was looking for an excuse to accuse someone of sexual harassment hoping for some sort of settlement. This happened to someone I knew of about 30 years ago. He was exonerated but the damage to his reputation could not be undone. I'm glad I don't work for this company or the damage could've been much worse. Maybe that's why of the dozen or more employees I've dealt with at this credit union almost none are males. Apparently this young lady scared the you know what out of the president. He wrote a very threatening letter to me accusing me of "highly inappropriate" behavior without even giving me the chance to view the so called evidence or the opportunity to defend myself. Maybe someday this man will find himself being accused unjustly and will find out just how insulting such accusations can be. Or maybe, if she's foolish enough to continue to try this tactic, since she has obviously gotten away with it at least once, it will establish a pattern that will warrant investigation. If she chooses to pick on an attorney her employment may prove to be a luxury the credit union can no longer afford. If you chose to do business with this organization you might consider avoiding this office or at least dealing with the more mature staff there. i plan to close my account as soon as possible even though I just ordered new checks. I'm a member of several credit unions. I served on the Asset and Liability Management Committee of DuPage Schools Credit Union for many years and was chair of the credit committee of Henry Pratt Federal Employees Credit Union. I joined this credit union because it was more convenien. read more

I loved Northstar Credit Union. They cared about their members, always resolved issues, low wait time, very accommodating. Since the acquisition by Numark it's been nothing but problems and nickle and diming. Can't get a straight answer except "no, we can't do that." I have a car loan and 4 accounts including business. I look forward to moving ALL my business elsewhere. Thanks for nothing Numark. read more

By far the best place for a credit union and a place that will help you establish your credit better by helping you open up a secure line of credit. Ask for Dina who helped me and the branch manager name Mack Story was so damn helpful, he should be the president of this bank. He went way over for me to get me going on opening up a savings account in order for me to make a payment on your secure line of credit . He explain this to me which wasn't at first when opening this up. But everything is great and going well now. Just have to make those payments to establish your credit rating within the year. Thank you everyone at Numark read more

I would like to thank Numark and Hedina Triplett for taking care of my husband and I, through our past difficulties with patience and understanding. The Countryside bank has been there for us for 3years and counting.... and big thanks to Dina for still checking up on us from time to time, to make sure were doing well! read more

This is my second review for NUMARK Credit Union - Countryside. Customer service and rates are still topnotch. The staff before was good, but this has even improved. We enjoy all the tellers. They are terrific. Friendly and personable. ne teller who stands out the most, and please nothing against the others, it is Miguel Farias. Seems like each time we bank in person he is there. He knows each family member by name, always smiling and laughing. He makes us feel good emotionally. You want to come in and bank in person just to see and talk with Miguel. He is very helpful and will help you set up an appointment if you need to see a financial or loan advisor. Speaking of a loan advisor. You need to see Dina Triplett. Another fine example of a terrific NUMARK employee, She is so helpful and explains everything thoroughly so you understand what you will be financing. She is always willing to go above and beyond to get you the financial assistance you need. I highly suggest you ask for Dina Triplett if you need a loan. Definitely a place to bank at. Terrific savings and checking rates and the best loan per centages around. read more

Well that is like saying go to hell i wad good for the loan so you are way off base and i did talk to a lawyer tells me that could be grounds for a lawsuit read more

Mari & Marilyn both were very informative about everything I needed to know before making the commitment in joining what I believe would be a great decision I've made now just time will tell I suggest if your looking to be a part of a good Credit Union this is the place read more

This is my Favorite NuMark Credit Union. Where I found to meeting Great People here at this location. I Thank God For Everyone that works at this Location. Especially with helping Me with my Needs & More. I Thank God for Marisol Torres & Marilyn Rojas That works there too. Keep up the Great Work & God Bless M. Cook read more

this is my favorite credit union ever!!! thanks to becky,andrea and the whole staff,they always listen to your needs and treat you like family!!! keep up the amazing job read more

I applied for a loan with CU. I knew that my credit history was rough but I had good income and was rebuilding. I had no late pays since my divorce with VERY good income. They wouldn't even discus it with me. They just denied it outright. This is a SHAM of a financial institution. CU's are supposed to be more people oriented. This one definitely is not. You would be better off going somewhere else. Customer service is not their priority! read more

This branch is just as bad as their other branches. Terrible phone service and no one knows anything about anything. I believe it is a small company trying to act like a big company but they don't get it. Their technology is horrible and their customer service is rude. I went their for an auto loan they told me it could take up to 2 days, well it took 5 days. Needless to say I went somewhere else. I have accounts at Chase who is a huge bank, and generally I like to do business with local companies, however they manage to do a wonderful on customer service and they are #1 in technology. Don't waist your time or give them your money and get sucked in with their down home style advertising. read more

My least favorite branch, long lines and employees that don't even say hi or hello back when you the customer talk to them. I made the mistake about asking the girl how her day was going, I didn't need to hear how mean her manager was. read more

Over the last few years my debit card has been compromised. The first time it happened my card was used to make a 500 dollar purchase. Numark caught it within an hour of the transaction and contacted me before I even knew their was a problem. Just yesterday it happened again. My card was cloned and used for multiple purchases. On both occasions I worked with Kari Hopper. The money was returned to my account within minutes. She sent me a simple form and reassured me that she would take care of everything. She processed the order for new cards and we had them the next day. These situations are never good but the level of service Kari provided made it far less stressful. Numark is the only place I want to handle my banking needs! read more

Not very competitive. I had a car dealer hook me up with these guys. I have great credit/ great income. They loaned me $$ on a 40 years old car, which is very hard to find. I naturally assumed this is one of those good, local credit unions that you hear about. I later had them quote me on a mortgage- no good. They weren't competitive against the major banks. Had no flexibility in the programs/ offerings. And the representative that contacted me on the phone had a hard time answering my question and was reluctant to send me anything an estaimate in writing. I tried them recently again for a boat loan. They advertise competitive programs- they are not. They dont loan on boats over 25'. I had high hopes for a local go-to credit union, but now I"m moving on read more

I had a great experience at Numark and would recommend them to anyone looking for a credit union. A special thanks to Dina for taking great care of my wife and I. read more

Over the past 6-7 years I have had the pleasure in getting to know Andrea and Becky over at the Countryside branch. I can not express how fortunate I am to have genuine people care about me and go out of their way to make certain I am well taken care of. Their level of professionalism is second to none. I have been introduced to Justine and she has been friendly and courteous to me as well. These wonderful ladies are truly an asset to NuMark Credit Union! I will continue to refer as many people as I know to them and to this specific branch! To Andrea, Becky and Justine thank you for all you have done and continue to do and I look forward to continuing this great relationship we've established! Great Job Ladies!! read more

I am a member of a partner credit union who received excellent service at NuMark Credit Union in Crest Hill, IL. I was having an issue obtaining a cashier's check from a partner credit due to cashier's check limitations imposed by the third party entity who handles transactions between partner credit unions. I was hours away from needing my cashier's check for closing on my new home and NuMark CU's employees Brittney and Tina went above and beyond to come up with an alternate solution to pull the money from my account and provide me with the check I needed. My husband and I are very grateful for the help they provided. read more

I want to give a huge THANKS! to "Marisol Torres" who is the supervisor at Numark, she helped me solve an issue I had with a loan. She made me feel super comfortable speaking to her, I trully recomend her if anyone one has an issue or a simple question she is honest and will be a big help. read more

I had opened a savings for a car downpayment several months ago. I received ads from them about pre-approval program. I tried The two day process. Poor Customer service ended up leaving me with questions . read more

they ok. i just got two courtesy fees for money that was in pending (meaning i have the money in my account but it is not in my available balance). they are holding the money in their hand to pay these two pending transaction, but to make sure they get the most money out of me, another transaction comes in and it was for more then i had so they let the money go that was in their hand charged courtesy fee for the larger amount to come though then also charged me for the two transaction that they did have the money for. so instead of one courtesy fee i have three. always trying to keep the man down. read more

This is not a military friendly credit union. If you are in the military I suggest you find somewhere that supports the military and their constant life changes. Not only are the not supportive of the military they are very unfriendly people. read more