Get locally own financial institution in downtown Hinsdale located in the former police station…read more Staff is very friendly and knowledgeable.

I received stellar customer service from a teller for a non-banking related situation and my…read morecorrespondence with the assistant manager was professional and extremely courteous.

Awesome service, and staff. Anytime I've had issues with my online banking or any questions in…read moregeneral I've had the pleasure of speaking with Connie R. on the phone and inside the branch. Also Montaiza M. has been helpful on many occasions when I've had questions about a loan. She's very Informative. Over all the staff at the Hammond branch makes my experience smooth and easy.

I was a customer for over 40 years. Recently my banking was hacked a couple of times. They blamed…read moreme, and cut me off from all online banking. We couldn't access online banking, keep track of bills, or even do business at a branch office. When we asked when it will be reinstated, they arrogantly said when they think we're ready. They treated us like a ten year old who lost their allowance, and we did not appreciate that. We closed our account, and are far better off at BMO Harris. Far, FAR better off.

Terrible banking website. You can't do minor things on it...like change your address. Even when I…read morego in and talk with a banker they agree. My young adult kids say Chase is the best. I may think about changing and going with a bank that fits my needs by being more customer friendly as far as their website. Nancy

I believe in supporting local businesses and this bank is a jewel. Their customer service can't be…read morematched with any of the big, nationwide banks and their website and tech services are as good as any big banks. They hold community events like document shredding and kid friendly/family oriented events. Their personnel are friendly, knowledgeable and always try to help. Excellent place to bank!

Easy transaction with a very nice teller. I chatted with a elderly member at the door who has done…read moreher banking here for 30 years, starting with her first paycheck from her employer, Northwestern University. She was great to chat with and was FIRED UP about paying her last of the mortgage payment on a 30 year Evanston home mortgage. Keep It Up !

I have been banking at FNCU for almost 12 years. I left Bank of America as they had been…read moresuspiciously reorganizing my deposits and debits to generate fees (and were later hit with a class action lawsuit for doing so) and was very happy with the service I had been getting at FNCU. That is until recently. For the past couple of years, I have noticed debits and charges shuffled around and in some cases creating a scenario for an NSF. I have also experienced unreasonable holds on deposits of checks issued from a local business (my employer) despite that I have deposited literally over a thousand of these checks with no history of any of them being returned. These holds that FNCU levy have caused numerous NSFs. In fact, upon investigating my own account, I was shocked to discover I had been charged with over $1500 in fees in a 6 month span. That is egregious. Sometimes, after complaining, they'll over turn a fee here and there. But, much more often, I'm usually left with someone who describes what is really a systemic inefficiency as 'policy'. It didn't used to be this way. I am a local resident working multiple jobs. I make deposits almost daily. For them to hit me with that many fees is almost abusive.

Citibank reduced my "Checking Plus" credit limit and that of my wife's account with no warning by…read moreseveral thousand dollars each. We are very credit worthy but do not routinely run up high balances or carry balances. We are therefore not profitable to them. We also "use up" the credit dollars they have to lend to others. I reached out via a letter requesting that the credit line be restored to its original level. NO RESPONSE WHATSOEVER. We have been customers of this bank since getting our first mortgage in 1981 from Citicorp Savings at the time. This bank puts profits over customer satisfaction clearly. I DO NOT recommend banking at Citibank due to this hostile attitude toward great long term customers like us.

Having a Citibank credit card for Costco that has been compromised. Requested replacement card, and…read moreafter 15 days have not received it. requested, through their customer service, a new card to be expedited delivery. Citibank, as a policy of the bank, does not send out expedited delivery. You have to wait 7 to 10 days for the card to be replaced. If I could do business with Costco using any other credit card, I would do that. I would never choose CTI bank for any banking needs. NEV ER!

This bank branch provided me one of the best customer service. They are very thorough and very…read morehelpful. Jeanine and Brian are awesome. It feels like the old banking ways when everyone knows everyone and willing to help the people in need especially in certain circumstances. Plus, free hand sanitizers! Kudos!

I always have a good experience with this bank because of the associates. They are so helpful and…read morefriendly.

In 50 years of Banking I have never seen the level of customer service I continually experience at…read morethe Old Second National Bank branch in Oakbrook Terrace Illinois. The Branch Manager Ms Valerie Medina is the most accommodating kindest Banker I've ever worked with. From the tellers to the Officers on the floor everyone is so friendly, and how they remember everyone's names is baffling to me every time I'm in the branch. Without a doubt, I am so spoiled, and I have a hard time going to any other facility than this branch. This Group truly epitomizes Service Excellence. I am the happiest Bank customer in America because of this amazing team. Sincerely Johnny T

Coming into this branch is like visiting family. They care about you and your financial well being…read more Kevin and his team have helped me with administrative tasks in time crunches and advised me of sound financial strategies. Couldn't be more satisfied with the services I received from them. Thanks PNC at DG!

I would like to give special recognition to Nida Khan. She helped me with a technical difficulty…read morethat I was experiencing with doing a transaction while using my PNC iPhone App. It was not an easy fix, but Nida persevered in solving the problem. Thank you Nida and PNC Bank.

Very professional and all of their bankers are well trained, and responsive to the needs of account…read moreholders. Many years of dealing with this bank has only made me more comfortable with their services. Regards, Ted Leban

Always friendly, helpful, and cheerful. That small town banking that really makes it impressive.read more