Get locally own financial institution in downtown Hinsdale located in the former police station…read more Staff is very friendly and knowledgeable.

I received stellar customer service from a teller for a non-banking related situation and my…read morecorrespondence with the assistant manager was professional and extremely courteous.

Because of my experience with Tiffiny, I love Community Bank of…read moreDowners Grove. I have been banking there for years Tiffiny made me feel so comfortable and welcome that I like them very much. We will be doing business for a long time.

Wintrust makes banking difficult. They do not post rates…read moreonline/on their app/in physical banks/etc and instead request customers call daily to check current check/savings/CD/etc rates. When you call, you get put on hold. On top of that, rates are not competitive. They do not allow you to send/transfer more than 2k a day and 5k total a month to other accts (this includes both bank to bank transfer and Zelle transfer). If you want to manage more ah. 5k a month you are required to go into the bank between the hrs of 9am-5pm which is impossible for any normal working person. Simply makes it impossible to move money around. The mobile app is old age. The whole process of banking here makes it feel like 2010. Better off with an online bank with better customer service, higher rates, and ability to manage your money via transfers and reallocation of funds. Any other bank auto adjusts rates when they tick up so the customer receives the best rate they can while under their care.. not Wintrust. They only tick your rate down without notice and then you have to call over and over to learn about rate increases. The short stout blonde lady at the teller window is incredibly passive aggressive when asked for help. Seen it a million times. Not friendly at all. Bank elsewhere.

Very professional, returns calls, and does a through job on complicated financial matters such as…read moretrusts. However, they do not have bankers available on Wednesday. Subtracting a star for inconvenience.

Parkway Bank, Glendale Heights, customer service representative, Barbara was EXCELLENT! She took…read moregreat care to help us with fraudulent charges on our debit card and was so helpful and friendly during the arduous process of checking various charges. I wish all customer service representatives were exactly like Barbara at Parkway Bank, Glendale Heights, Illinois!

My banking needs are relatively simple…read more I became exceedingly unhappy with the service and poor attitude that I was receiving from PNC. I had originally started as a MidAmerica (the Naper Boulevard branch) customer, was swept when National City took over and then finally PNC ("PREVIOUSLY National City" :-) came in. MidAmerica was a great local bank. In my last year with PNC, there were always unnecessary and surprise charges. It became very clear that PNC was not in business for the little guy, although I was a legacy customer from MidAmerica. Having switched banks before, I could see where this was going. So, last April, I marched myself over to Naperville Bank & Trust and set up an account with Loretta. Other than to write this review, I have not looked back. The on-line banking works well and on time. They even have mobile banking, but I have not availed myself of that. The locations are convenient. NB & T is tied into Wheaton Bank & Trust and Glen Ellyn Bank & Trust such that the local banking and ATM networks are huge and convenient. If I remember correctly, Naperville Bank & Trust customers NEVER pay to use an ATM in the U.S. If you are charged, then they reimburse you. Is that "crazy generous" or what? If you have had your fill of PNC or Chase or the other big banks and their shenanigans, then you might want to give Naperville Bank & Trust a try.

With the services that Chase is taking away from their customers, I have become angrier and angrier…read moreevery time I go into the bank. The bank cannot count my change and has now taken away human tellers in favor of a machine in my branch. When I passed a sign that indicated a bank would count my change, I knew I had to open an account at this bank. As soon as I walked into the bank, the atmosphere made me remember what customer service could be. I was warmly welcomed and greeted by the employees including Irma who set up my new account in a very painless way. The online system is not difficult at all. Those of us who are not the private client customers that Chase is courting need to smarten up and start to use community banks. I will be exploring the app, and I will be reporting back on that. Oh. At Naperville Bank & Trust I can use Apple Pay. Why would I need any other bank?

I came in here to open an account with my dad after my mom passed away earlier this year. Barb…read moreWitzke and Gina Corral were very helpful and sympathetic. My parents have been members of this bank when it was FIRST MIDWEST BANK. I highly recommend this bank for the great treatment and kindness.

I worked with Valerie Medina, branch manager of the Oak Brook Terrace branch! She was incredibly…read morehelpful today and deserves recognition! I had a special request that was going to be difficult. She didnt hesitate to help and worked at finding a solution. She definitely went above and beyond! Thank you Valerie!!​​

In 50 years of Banking I have never seen the level of customer service I continually experience at…read morethe Old Second National Bank branch in Oakbrook Terrace Illinois. The Branch Manager Ms Valerie Medina is the most accommodating kindest Banker I've ever worked with. From the tellers to the Officers on the floor everyone is so friendly, and how they remember everyone's names is baffling to me every time I'm in the branch. Without a doubt, I am so spoiled, and I have a hard time going to any other facility than this branch. This Group truly epitomizes Service Excellence. I am the happiest Bank customer in America because of this amazing team. Sincerely Johnny T

Came in due to suspicious activity on my card and it had to be canceled. So I had to get another…read morecard. I was helped by Caroline Blumberg who took many steps to helping me understand how this happened, And gave some tips on how to avoid it. Another fun fact she taught me about was how when you go on vacation to actually let the bank know, so they do not stop any payments. She went above and beyond and helping me. And even gave me a cute little piggy bank. I have been with old second since the 90s. Thank you Caroline.

With online banking comes ease; with Old Second Bank comes a personal approach which welcomes all…read moreand gives the person a sense of trust and confidence. This was especially true with my recent work with Armando Gonzalez at the Carol Stream branch. He went out of his way to get the answer to my question and to be sure that I was satisified. What a truly positive image of the bank did he present!

I didn't actually choose this bank - Iwas dragged here through a merger, ripped from a perfectly…read morefunctional financial institution and deposited into what feels like a garage full of loose wires, missing paperwork, and mysterious smoke. Think of it as banking through teleportation, except instead of emerging in the future, you materialize in a shed where someone lost the instruction manual back in 1998. From that moment on, it's been a masterclass in dysfunction

Professional, kind, and outstanding service. Give her a raise please! She has helped so many times…read moreand we are so appreciative of her help!