Very responsive, fair rates, and completed my repair quickly without the upsell. I would definitely…read morerecommend.

I sent a message through Yelp and I got a response from Christina basically writing off my issue…read morelike she had it solved with my description of the problem I'm dealing with by saying I needed a dehumidifier. I then responded saying that I had a dehumidifier that I've been running 24/7 and it hasn't made a difference, and that I would like to have a service technician come out and see what the problem was with the condensation that's been accumulating on my ducting. My messages were left on read and I never heard anything back. This was on 9/8, it's now 9/18, and still haven't gotten a response. Absolutely pathetic customer service. Sorry to have wasted your time trying to give you my business.

Speedy & professional service. Knowledgeable representative. Great turnaround. I'd recommend them…read morehighly.

Iva was awesome! Super kind, professional, and clean. He explained everything about the fridge…read morerepair and broke down the cost so I knew exactly what to expect. Great service all around -- highly recommend!

Our furnace gave out right at the start of this freezing winter, and we were in a panic. We…read morecontacted several companies for quotes, and Craft Heating and Cooling stood out immediately! Not only did they offer the best price, but the quality of their work and professionalism was unmatched. We received multiple quotes for a new heating and AC system, and the range of prices and options was overwhelming. Craft made the process simple, transparent, and stress-free. They explained everything clearly, offered flexible financing options, and delivered exactly what they promised. The installation was smooth, timely, and done with incredible attention to detail. Our new heating system works perfectly, and we couldn't be happier with the comfort and efficiency it provides. If you're looking for honest pricing, exceptional service, and peace of mind, Craft Heating and Cooling is the company to call. We highly recommend them 100%!

I would strongly advise people to stay away from Crafton Heating and Cooling…read more I spent over $6,000 with this company for a new heating system that was still under warranty when my heat stopped working during freezing winter weather. After several nights without heat, a technician finally came out and diagnosed that two of the heating elements were not turning on. Instead of properly fixing the issue, he bypassed wires to the motor and charged me around $200. As soon as he left, my circuit breaker started tripping repeatedly. When I called them back, instead of correcting the wiring they recommended that I upgrade my breaker to a higher amp. I never had breaker issues before their technician modified the system. Because I still had no heat, I had to buy space heaters just to keep my small home warm, which caused my electric bill to jump to $776. I tried multiple times to speak with a supervisor named Jim, but every time I called I was told he was not available and would call back. Weeks later, I still never received a call. I finally had to hire another HVAC company to fix the problem, and they were shocked by how the system had been wired. If this is how they treat a customer who spent thousands of dollars on a system that was still under warranty, I cannot recommend them to anyone.

We got a new HVAC system installed and it works very well. My upstairs (2nd Floor) used to be cold…read morein the winter and now it's finally warm and comfortable for once. The A/C is amazing and works very well also. The crew were very professional, knowledgeable and did a clean install. The prices are more than reasonable for the system they installed, it was a Goodman which isn't some generic brand. If you're looking to upgrade definitely get a quote from PGX to compare. They were in the sweet spot in terms of quality and price for our home.

I got a new furnace from PGX and couldn't be happier great work, very affordable, and fast! Highly…read morerecommend their professional service to anyone needing HVAC help

As usual, excellent service from Kevin, one of the fine techs from your company. Of course I don't…read morewant to leave out Jen who is always a joy to talk wit. Tom

can not stress enough-do not use this company. after blowing up ac motor by one of their…read moretechnicians, both owner and daughter claimed they do not work on brand of unit. Clearly this was their error and were trying to back track and gas light. They also blocked my number. what type of company owner handles business in this manner? Not a reputable one. Take your business else where. they do not value nor respect their customers

I've been using Ted Thompson for maybe a year for regular service of AC & furnace. Even before…read moretheir first visit, Tammy talked me out of paying them for service she knew based on her expertise that I didn't need when I called them to schedule. Rob, the technician I have met, is always friendly and obviously highly competent. Early last night my furnace died in the middle of a spell of sub-freezing temperatures. Rather than calling a 24-hour service, I stuck it out overnight in the house and called Ted Thompson first thing this morning. Rob was out here by 11:30 and had my furnace up and working again in under an hour. Literally a life-saver. I cannot say enough good things about this small but mighty team, but they have my business for life now. FWIW I posted on social media today about how great they are and another complete stranger from the pgh area commented "I know those folks and can confirm. Rob is the best and I could not recommend them enough!!" Strong agree!!

These folks installed my furnace several years ago. Quick, clean and efficient. The owner Tammy is…read moreknowledgeable and customer service oriented. Reasonable pricing and honest service are hallmarks of their business.

We needed a new AC Unit for our home and Al came out of his way to take a look at our 23 year old…read moreunit. He told us we would probably need a new one and made a recommendation and gave us a quote. Timeline for delivery exceeded expectations as well as his service. Al is a great guy and small business owner and therefor stands by his word. Super happy with installation, timeliness, and respect for our home and property. He left and hardly knew he had been there. I'd highly recommend him.

Our A/C stopped working in the evening past 8 PM We called an Emergency service and they were…read moresupposed to call back, but they never did. I had texted Al as he came highly recommended on an App called NextDoor a local neighborhood community type place. He informed me immediately that he didn't have what he would need to fix it but if I wanted he would be at my home with the necessary tools @ 730AM. I explained the situation regarding the other call and that I had to give them a chance to contact me 1st as I would have honestly preferred to have the A/C on immediately and he was fine no pushiness, rudeness, or anything. He gave me his rate and just told me to let him know. A total of 2 hours passed since we made the original Emergency Call with no response so we texted Al and he replied ok and he was here at 732AM with an assistant and they did the job with an addition that we hadn't even thought of or considered and all still for the same quoted price. I could go into detail as to what happened what he did and etc but he's an HVAC guy suffice to say he knows what he is doing and we had A/C blowing in the house within 10 minutes of his arrival. I could not give a higher recommendation or commendation, kudos, or any other form of praise to this man and his company. His reviews I believe have been all accurate and he deserves the chance to work on any one project imo. I received no monetary compensation nor discounted services for this review and am writing it because I feel he went the extra mile to be a true 5-star business. John

I have asthma so when my aprilaire humidifier quit working i needed help asap. Acheson promptly…read morereturned my call and was at my door within an hour and half! Brian was very knowledgeable and had all the necessary parts and he was a super nice guy. I know i will definitely call them for any future issues and i was very pleased with his honesty and fair price. Great job!!

After several attempts to repair my heating and cooling system, the conclusion was to purchase a…read morenew unit. I contacted Acheson Heating and Cooling for a second opinion, and Brian promptly arrived. He professionally diagnosed the issue and was able to repair the system at a fraction of the cost of a new unit. I appreciate Brian's integrity, thorough research and effort in fixing the unit. I highly recommend Brian and intend to continue using his company. Kathleen Phillips

I needed a licensed plumber and HVAC technician for my home that is under contract. My system had…read morebeen installed by someone else on a year ago, but deficiencies were found during the inspection. Sureway came to my rescue! They knew my circumstances and that I was in a time crunch basis my contract. Their office staff was so incredibly kind to return my calls. They had me text and email the photos for clarity and this helped expedite service. I don't have the best concept for what these things should cost, but the pricing felt fair. I would absolutely recommend them for your needs.

When our furnace died, Sureway installed a new heat-pump/furnace hybrid system. The owner was at…read moreour house one day after the furnace died and sat with us for more than an hour to give us the background information about how furnaces and heat-pumps work as well the options we could consider. They installed the system quickly and made sure we had the heat on as soon as possible. They also did the all registration paperwork and most of the paperwork that was necessary to get a rebate.

I just read online what Paul did for a fellow vet. It made my day and made me cry. If he would…read morelike. Get back to me and I'll pay his bill. He is a very honorable man. Thank you Rex Samples..USAF..

Sensor went out on my furnace. The technician was dispatched in a timely manner and was able to…read moreresolve the issue quickly. Very friendly and professional service.