Today, on Easter Sunday, your driver almost ran me into the wall while merging into the freeway. I…read morehad to slam on my breaks to avoid being wedged between the bus and the wall. Then as I drove by, he made faces as me, as if this was a joke. Who hires these people? This happened around 230pm on the 405 south right past Seal Beach. The bus appeared to be getting on the 22fwy. He's going to hurt a lot of people one day driving this way. I hope it gets addressed. Hard to tell with glasses on but appeared to be an Asian male driver. Hopefully the license plate helps you identify him and there is disciplinary action that takes place. He could have hurt a lot of people!!!

Upon receiving a quote through their online application, a deposit was paid to secure services…read more After a P.O. was issued the provider reached out to to inform us that the original cost was no longer valid and that if we wanted to remain in contract, a higher amount would need to be paid to retain their services. Of course at this time it is nearly impossible to find an alternate provider, so they appear to have used a bait and switch tactic to strong arm us into paying a higher amount than contracted. Deposit payed $1,135.58 on 1/29/24 P.O. issued for the remaining balance $10,220.17 on 2/20/24 Contacted by the company on 2/20/24 and informed that the new balance would be $16,847.51 An increase of $6,628 beyond the contracted amount.

(10/10!) John Joy was our driver and he was THE BEST! We…read morewent to Temecula for a birthday wine tasting and were so glad none of us had to drive. John handled our loud, crazy group like a pro--kept us on schedule, got us there and back safely, and even went above and beyond by grabbing straws when we forgot them. As someone who usually gets carsick just looking at a moving vehicle, I'm proud to say I didn't feel sick once! Plus, the bus had a bathroom (lifesaver), was super clean, and very comfortable. I'd 100% recommend this service to anyone who wants to enjoy a day out without the stress of driving.

Bus driver was driving erratically and almost ran several smaller cars off the freeway. I've never…read morefelt so unsafe in a charter bus.

The customer service of this company is absolutely elite. My girlfriend dropped her phone at a bus…read morestop by Union Station and someone mistakenly gave it to the driver of a bus going to Las Vegas, while we were taking a bus to Phoenix. After a few days the owner of this company personally called me to let me know he had the phone in his office and offered to meet us during OR after business hours at a location of my choosing! We were extremely grateful, and a friend of ours was able to pick the phone up on our behalf. Zero hassle; just fantastic, personal, elite customer service. Would undoubtedly use their services again. EDIT: forgot to add that the buses were very clean and comfortable

Extremely disappointing and unacceptable experience…read more We hired this charter bus company to transport approximately 110 youth soccer players to a soccer camp. We paid $6,524 for the transportation, and the company canceled on us the day before the scheduled trip, leaving our nonprofit organization scrambling at the last minute to find alternative transportation for more than 100 kids. What has made the situation even worse is the lack of communication afterward. We have repeatedly tried contacting Robert, the person we had been dealing with, regarding the money we paid and the cancellation. Instead of addressing the situation directly, our calls have gone unanswered, and when we have called from different numbers, we have reportedly been given different names. This is not how a professional transportation company should conduct business, especially when dealing with a nonprofit organization and the transportation of children. We paid a substantial amount of money in good faith and expected the transportation we contracted and paid for. Canceling one day before the event caused significant stress, additional expenses, and disruption for our organization and the families counting on us. We are asking for accountability and a resolution regarding the $6,524 payment. I strongly recommend that anyone considering this company get everything in writing, confirm the reservation well in advance, and make sure you understand exactly what happens if the company cancels.

It is so sad that the ART busses will stop all services on March 31,2026. I take the buses from the…read moreToy Story lot from my hotel to Disneyland or Downtown Disney. It is unknown what will happen to those who park from the Toy Story lot. The buses are amazing! They are clean and serviced. The bus drivers are always kind and helpful. From the Toy Story lot they are free. I hope Disneyland will utilize these buses and keep the jobs of those who drive them!

Art no longer in service at least from the Anaheim train station. OCbuses have taken over all the…read moreroutes but the drop you off at a regular bus stop at Disneyland Resort after turning into Disneyland hub then goes back out on harbor. They still honor the train tickets to let you ride to Disneyland "only".

Jose b was an amazing bus driver, communicated well and ensured our student safety we used him for…read morea field trip.

We booked two 54 seater busses from Long Beach to Temecula and back for an event…read more Their prices were reasonable and communication was easy. The busses were clean and comfortable. They arrived on time. The 4 stars are because we were promised blue tooth sound system, but it was not available on the bus they sent.

This is a review I honestly wish I didn't have to write, but people need to be aware of what can…read morehappen when using this service. My sister recently used Executive Line Bus, which advertises transportation from Baldwin Park to the TJ airport area. I dropped her off in Baldwin Park and everything seemed normal at that point, but what happened on the return trip from Tijuana is something that, in my opinion, needs to be investigated. According to the schedule, my sister was supposed to be picked up in TJ at 8:00 in the morning. She arrived at the pickup location on time and waited. And waited. And waited. The problem was not just the delay. The problem was the complete lack of communication. No updates, no clear explanation, no sense of urgency for someone who was essentially waiting to get into a stranger's vehicle in another country. That feeling alone is incredibly stressful and honestly unsafe. When you are relying on transportation like this, especially crossing borders, timing and communication are everything. Instead of leaving at 8:00 AM as planned, my sister did not actually leave until around 11:00 AM. That is a three hour delay with no proper coordination. Imagine if she had a flight to catch. That would have turned into a complete disaster. What made the situation even worse was the response from the company representative, Yessenia. Instead of acknowledging the frustration or taking responsibility for the situation, my sister was told she had to pay another $10 just to get on the later 11:00 ride back to Los Angeles. At that point it wasn't even about the money. It was the principle. When a company causes a delay and a customer is stranded waiting, the last thing that should happen is charging them extra just to get home. The entire experience felt careless and honestly alarming. When people are traveling between cities and countries, reliability and safety should be the priority, not squeezing a few more dollars out of someone who is already stuck. This situation left us feeling uneasy and unsafe, and I truly believe this service needs better accountability and communication before more people end up in the same situation. Esta es una reseña que honestamente me gustaría no tener que escribir, pero creo que otras personas deben estar alertas sobre lo que puede pasar usando este servicio. Mi hermana utilizó recientemente Executive Line Bus, que ofrece transporte desde Baldwin Park hasta el área del aeropuerto de Tijuana. Yo la dejé en Baldwin Park y todo parecía normal en ese momento, pero lo que ocurrió en el viaje de regreso desde Tijuana es algo que, en mi opinión, debería investigarse. Según el horario, mi hermana debía ser recogida en TJ a las 8:00 de la mañana. Ella llegó al punto de encuentro a tiempo y empezó a esperar. Y esperar. Y seguir esperando. El problema no fue solo el retraso. El problema fue la falta total de comunicación. No hubo actualizaciones, no hubo explicación clara, y no hubo ninguna urgencia por ayudar a una persona que básicamente estaba esperando subir a un vehículo de desconocidos en otro país. Esa sensación es muy estresante y honestamente insegura. Cuando dependes de un transporte así, especialmente cruzando la frontera, el tiempo y la comunicación lo son todo. En lugar de salir a las 8:00 AM como estaba planeado, mi hermana terminó saliendo alrededor de las 11:00 de la mañana. Eso es un retraso de tres horas, sin coordinación adecuada. Imagínense si hubiera tenido un vuelo que tomar. Habría sido un desastre total. Lo que empeoró aún más la situación fue la respuesta de la representante de la compañía, Yessenia. En lugar de entender la frustración de mi hermana o asumir responsabilidad por el problema, le dijeron que tenía que pagar otros $10 dólares para poder subir al viaje de las 11:00 de regreso a Los Ángeles. En ese momento ya no se trataba del dinero. Se trataba del principio. Cuando una empresa causa un retraso y deja a un cliente esperando, lo último que deberían hacer es cobrarle más dinero solo para poder regresar a casa. Toda la experiencia se sintió descuidada y, sinceramente, alarmante. Cuando las personas están viajando entre ciudades y países, la seguridad y la confiabilidad deberían ser la prioridad, no simplemente hacer más dinero. Esta experiencia nos dejó con una sensación de inseguridad y creo que este servicio necesita mucha más responsabilidad y mejor comunicación antes de que otras personas pasen por lo mismo.

No schedule no answer phone when you need the service no one is in the office and the website don't…read morehave information about the schedule or service

We've been using Lux Bus to support our educational tours in Los Angeles, and they've been…read moreconsistently punctual, well‑coordinated, and reliable.

Buses themselves are fine and clean…read more School used this company as a charter for a local field trip. One of the 3 buses "broke down" en route to pick kids up, but chose not to communicate this until all the kids were waiting in the hot sun, on the asphalt to be picked up. Didn't send another bus, didn't try to solve the problem... Just seemingly didn't care. Unbelievable. Do NOT recommend.

Everything went as planned. Cheap way to get to TJ. No issues whatsoever. The bus driver got us…read morethrough Aduanas and got me to the airport safe and sound!

My parent enjoy traveling with this company because it's secure and reliable. They transport them…read moreall the way to TJ. Their buses have AC and comfortable recliner seats

If you're in need of a cost-effective way to get to Sacramento, San Francisco, Oakland, Stockton,…read moreor San Jose on short notice, this is the service for you! It even goes to San Diego! At $60 a trip, it is affordability at it's finest, but beware, the caveat can be intolerable for some. Since this is a Vietnamese business, you can expect most of your fellow passengers (and employees) to be of the same descent. As a Vietnamese-American myself, I admit that asian people, especially those of the older generation, exhibit tendencies that I find extremely unbearable. You can be sure that all of these and more will be amplified throughout your trip. My #1 pet peeve? Inconsideration for others. These older folks will speak loudly, sneeze/cough every which way, and invade your personal space. In addition to those negatives, the employees for this service aren't too friendly and speak little English. They also try to do things quickly which can compromise the quality of their work. The driver texts and makes phone calls as they weave in/out of traffic too...this was frightening at first, but then I came to admire how they do this with ease. Aside from all that, $60 will get you a ticket to one of the destinations above, along with a tasty baguette sandwich and a bottle of water. Reservations can be made by phone, but aren't necessary to ride. So come early to ensure a seat. Everyday, at 9AM, a big bus will arrive at the ABC Supermarket parking lot. At 9:30-9:45AM it will depart. This bus will make four stops until you arrive to your desired location which will take about 7-8 hours depending on the quickness of your driver. First stop is in El Monte to pick up more passengers, Tracy (a random city along the 5 fwy where you will transfer busses), Stockton, then Sacramento. Those who go to San Jose, Oakland, and San Fransisco will either stay or transfer to a different bus at Tracy. As for the bus, it's gigantic, has TV's, and surprisingly clean. Not the same can be said for the restroom on the bus, however, as it's filthy and resembles a coachella port-a-potty. They rarely make any rest stops--take necessary precautions so you won't need to use it. ---- Conclusion: In life, you get what you pay for. At such a cheap price for a one-way ticket to NorCal, you can't expect to ride without some annoyances. If in a bind and unwilling to pay the hefty plane ticket prices, this is a service I will use again. Extra Notes: -CASH ONLY -One person is permitted to bring one carry-on and one check in bag. -Website is http://lowfarebus.com -You pay $40 when you get to El Monte. Then $20 later when you transfer busses. If they ask for $60 upfront, it likely means you won't be transferring busses at all. -An additional $60 to get back to OC from those destinations. Look online for the schedule. -This service may seem unorganized, but there is a method to their madness. -TV's at every seat--featuring Paris by Night on repeat -No Outlets. No WIFI -Clean busses, filthy restrooms

I booked with PBG for a corporate event from OC to Sofi stadium and Sydni was very helpful in the…read moreprocess, she made everything easy and organized. Disco was absolutely the best driver we could've asked for. I can't say enough about him. He was accommodating, friendly and patient and more. We all had a great time and will definitely be using you guys again and requesting Disco! I'd be happy to refer anyone to you as well. Thanks for the experience!

We rented PBG for a team bonding event and had a great time!! It was very easy to book. Disco was…read moreour driver and everything went on schedule. We had a great party bus! Thank you Party Bus Group!