Friendly place! Coffee great! Employee owned? Well, the owner works there, but beyond that, hard to tell what employee owned means.

Good place to get work done. I had an iced coffee with almond milk. It was good. The workers are friendly. They have a good amount of seating but some tables are reserved for people NOT working on laptops. I was still able to get a seat and work. WiFi is good for 90 minutes. They do have food and bakery options that all look delicious. It did get a little noisy around 2pm. Prior to that, it was quiet. read more

Yummy pastries and very welcoming staff at this very popular coffee shop on busy Broadway steps away from the 96th Street 1 train station. Some people should probably leave their laptops at home, though, as they get a small coffee and then sit at their table for hours (leaving close to no options to sit to customers who are trying to find a seat to actually eat their food)... it's not a Starbucks! read more

Coffee strong, staff polite. Nice array of drinks and pastries. Mixed ambiance. Decent area for remote work as well. Some areas have times seats however. read more

Charlotte Cafe - Coffee & Tea Near Me - New York, New York

Charlotte Cafe has a charming local coffee shop vibe, from the friendly baristas to the communal atmosphere. I've been to the kips bay location a bunch, this UWS cafe felt a little more crowded. The seating here wasn't as intimate, with more of a square floor plan that doesn't lend itself to cozier spaces like the kips bay spot. But the menu is just as good in both locations, espresso drinks consistently hit the spot. Definitely a quality option for a local coffee shop! read more

Charlotte Cafe - Flat White - Coffee & Tea Near Me - New York, New York

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Charlotte Coffee shop stands out amongst others. Because of their food, exceptional service and beautiful atmosphere upon entering. A classy place indeed with genuine smiles from the staff. They have one of the STRONGEST ESPRESSO coffee in town. I highly recommend this Coffee shop on any given day. read more

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I was so sweaty in this place. I tried to do some homework while my sister ran 9 miles (there's something very wrong with people like her), but I was so intensely distracted by the two hot guys talking about engineering at the table next to mine, that my Katherine Mansfield close reading essay left the cafe utterly unfinished. I didn't actually order anything, I just was using and abusing the coffee shop ambiance, which obviously backfired. read more

Excellent neighborhood place...super customer seevice..yummy food and good strong coffee!!

Love love Charlotte Cafe! Great neighborhood spot with delicious coffee. My favorite is the dirty chai. Love how spacious it is in here, and you can usually find a seat. The baristas are all sooo nice and welcoming. They have lots of great pastries and cakes and a couple more hearty food items like ham and cheese croissants or little salads, but I do wish they offered more sandwiches. Happy we have this neighborhood staple! read more

Finally back in NYC and this was my first stop! The coffee is fresh and perfectly brewed and the scone was the perfect balance between sweet and savory. My favorite part is how warm and friendly the staff are!! They welcomed everyone through the door and know them on a first name basis. The space is perfect for getting work done as well. read more

Charlotte Cafe is one of those spots you stumble into on the Upper West Side and end up staying longer than planned. Super convenient--right near all three subway lines--so it's perfect if you need a pit stop to get some work done between trains. The vibe is cozy, with both indoor and outdoor seating that works well for laptop life. Not the place for a gourmet snack though--the pistachio latte is fine, nothing to write home about, and the cookie's pretty forgettable (and tiny). Service is average, but the overall setup makes it a solid go-to if you're looking to knock out some emails or chill in a laid-back space. read more

Charlotte Cafe - Pistachio latte - Coffee & Tea Near Me - New York, New York

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Energy filled latte with lovely art and soft almond croissant. Plenty of seating with swift service. Definitely a morning rush without the noise. $10 read more

Charlotte Cafe is a gem on the Upper West Side. The cafe is conveniently located across the street from the 96th Street station. The atmosphere is super cozy, warm, and clean. Generally, there is ample indoor and outdoor seating, but on some days it does get super crowded and loud inside though. The staff have always been friendly and service is efficient. I usually opt for tea and the mortadella and gouda croissant for a light meal. When it's available, I'll also treat myself to their chocolate bombolini, which is absolutely delicious! read more

Pretty good cafe. Ambiance is cute with a nice outdoor dining area. The coffee was decent taste. The cheddar scone was very yummy. Service was good. read more

Charlotte Cafe - Coffee & Tea Near Me - New York, New York

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The best coffee on UWS. Amazing staff, quick service, superb snack options and extremely well priced. Plenty of comfortable seating too. read more

Charlotte Cafe - My $3.25 Medium Drip Coffee! - Coffee & Tea Near Me - New York, New York

Why is EVERYONE who works here so nice? Every time I go, it's like each employee got good news that morning. Whenever I need a little pick me up, they're my go-to. The coffee is at least somewhat reasonably priced (a small flavored latte was under $6 whereas at the other boutique place next door it's $10 before tax). The coffee is good but I definitely come here for the service. Such a small slice of sunshine on the UWS. read more

This macchiato was pure comfort in a cup, rich and perfectly balanced. It warmed me up instantly while the rain poured outside. Smooth, strong, and ready in minutes -- exactly what a rainy day needed. read more

Charlotte Cafe - This macchiato was pure comfort in a cup, rich and perfectly balanced. - Coffee & Tea Near Me - New York, New York

honestly, excellent coffee and service is extremely fast. It was packed before noon and had tons of people working and chatting, so seems like a good place to work and catch up with friends too. I got an iced latte with double espresso and almond milk, and you can tell the espresso is really high quality. It was very smooth, not too milky, and really let the flavor of the coffee beans shine. Delicious!! read more

Charlotte Cafe - Coffee & Tea Near Me - New York, New York

10 stars if I could. Excellent coffee - zero bitterness, just smooth and rich. Delicious pastries especially warmed croissant with butter; salmon sandwich is tasty as well. Staff: professional, warm and gracious. They are all on their game and put customer satisfaction first. The owners are a family and you feel that commitment - opposite of the corporate coffee "phony friendly." Vibe: can be mellow or bustling depending on the time of day but no matter what, always welcoming. This is a happy place! read more

First stop back in NYC, Charlotte Cafe! THE BEST! Best coffee and avocado toast in town! Every sweet I've had here was amazing! The owners are kind and wonderful! read more

Was craving a hot chocolate and this was the closest place in the area, so I decided to drop by while waiting for a nearby art cafe to open. There was a nice ambiance that seemed like it would be good for working, and it was relatively crowded. The hot chocolate came in a nice cup and was tasty. However there wasn't anything particularly special about it, but I suppose I shouldn't expect much as I imagine most people are going for the coffee or pastries. Maybe I'll try one of those if I'm ever in the area again. read more

Charlotte Cafe - Hot Chocolate - Coffee & Tea Near Me - New York, New York

Some of the friendliest baristas you'll ever chat with. They have a great selection of savory and sweet food options. The multigrain croissants are my personal favorite. It can get crowded particularly in the morning. Many people park themselves there to work on their laptops so I typically get my order to go. read more

Such a good vibe in this wonderful cafe. Very friendly employee last, clean, welcoming, excellent pastries. Broadway on the UWS is a desert in many ways and Charlotte Cafe brings a community feel with it. read more

Charlotte Cafe - Good vibes in contemporary, clean, welcoming environment. Excellent pastries. - Coffee & Tea Near Me - New York, New York

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Wonderful service, coffee, and atmosphere. Many regular and vegan pastry options. Very helpful with to go orders

I had a chocolate croissant and espresso shot. Great experience. Nice staff. The owner Vince was an incredibly nice guy. I lost my book at the cafe and he used the security cam footage to help me find it. I am also grateful for genuinely caring staff in a busy city. read more

A great cafe where neighbors and tourist meet for a relaxing cup of coffee, a sandwich or a delicious pastry. I have been coming here for several years and can say Charlotte is one of the best cafe on the UWS. The staff is friendly and efficient making everyone feel that they are welcomed and appreciated. read more

Friendly baristas, nice neighborhood vibe, great place for a morning coffee and light food.

Decent croissant with nice texture at a good price point! I had the almond croissant and thought it was tasty and sweet but not overwhelmingly sweet. It wasn't as decadent as some croissants, but it was actually kind of nice because I ate the whole thing and didn't crash after. It was crispy flaky in texture. I also appreciated the drip coffee with check-in :) This is a nice spot to grab breakfast or catch up with a friend. read more

Charlotte Cafe - Almond Croissant - Coffee & Tea Near Me - New York, New York

Pretty decent coffee and very friendly service. Tables are a bit hard to get as the shop is usually packed with other people on their laptops. read more

I've now come here for coffee / latte / cappuccino well over a dozen times so I have had ample opportunity to experience the Charlotte Cafe at various times and days. To begin with, the coffee is fresh, smooth and delicious, done to utter perfection. It's obvious the owners care very much about putting out the best possible product to their customers. The coffee cups, spoons and dishes are quite nice, always spotless. The inside of the cafe is spacious with plenty of comfortable seating and has a nice balance between folks on their laptops, reading books and newspapers or just enjoying the company of a friend. The place is kept spotless, as is the restroom in the back of the shop, and that is of course much appreciated by all. It's pretty cool that the shop has a great mix of seating, even including a few bar stool type stools next to a high top table as well as screened-in patio seating. The music is terrific, at least for my taste, and kept at a volume where I hear it just enough as I enjoy my coffee, newspaper and work on my laptop. If Michelin gave out stars to coffee shops the Charlotte Cafe would get 3 stars without question. The place shines and is run tight, even the lighting is wonderful with a great mix of natural light and indoor lamps. But of course what will separate even the best shops apart into the very few elite is the staff and personnel that will make or break the experience of spending time somewhere. The owners of this shop who I recently met are salt of the earth people, honest, hard-working and genuine. I conducted thousands of investigations in my day and in the process became hyper-observant on the human condition and the husband and wife who own the shop made quite a favorable impression on me and their remarkable, upstanding character comes out in their cafe and the way it is run. Lastly, they have done a remarkable job in hiring their staff, who are extremely competent, professional and cordial. They remember the names of their patrons, their usual order and are polite and respectful. If it isn't too busy they will take the time to have some friendly banter but are always working efficiently and professionally. I've seen them handle difficult situations in the shop with compassion and dignity, next level caring about people. Very rarely do I say I'm the grateful one in the patron / restaurant relationship but it certainly applies here. If you have read this review and have a decision to make on where to go to have a coffee and light bite, meet a friend or get some work done on a laptop (the WIFI is flawless) trust me this is a place you want to go to. read more

The hot chocolate (and chai latte) are too die for. You can really taste the quality of the 'real' chocolate. 10/10 I'd come back.

I love this place. The staff is so friendly, fast and the coffee is delicious! Highly recommend.

Charlotte Cafe is where I go when I'm feeling down, when I need to focus and when I want to meet a friend for coffee. Delicious drinks, pastries and cookies. They keep a TON of paper and plastic out of landfills by using real mugs and utensils. And the service is excellent. Go to Charlotte! read more

Hectic week needed a break and coffee. Cozy café delicious coffee and lemon cakes, friendly staff. Perfect spot to work or relax. Great music too! Wish they just kept they had more food options. read more

Charlotte Cafe - Coffee & Tea Near Me - New York, New York

Nice cafe with good seating (it does fill up, of course). Coffee was fine and I convinced myself that the whole wheat croissant was a healthy choice. (It was pretty tasty too) read more

I was visiting NYC for the holiday weekend and I was on my way to the usual Starbucks, but I saw this lovely coffee shop instead. Upon entering, I immediately felt transported to someplace else. The atmosphere has elegance, its sleek, and fancy. The espresso bar is elevated so you have to look up to make your order. It is definitely at the center of the shop and super impressive to watch them working the machine pressing all the buttons, watching steam come from the machine, ect. The Barrister made a caupocino for me and made a little heart decoration with the foam. So cool! I feel as though this coffee shop has more charm and depth in comparison to starbucks. The also have plenty of indoor and outdoor seating so you can enjoy your coffee and pastry over good conversation. After I had my coffee, the Barrister asked how did I liked my coffee and asked if it was my first time there and we chatted. That was super nice, welcoming and friendly. I highly recommend this lovely Italian coffee shop. read more

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As a coffee and pastries lover that lives in the UWS, I find it hard to find a place ( evan with all coffee places opens all around), you can get a good Coffee frash and good pastries and with all that a friendly efficient service at any time you walk in. I can definitely and honestly say this is the best place in the area and I make sure to get my coffee here every morning read more

This is the best iced chai I've ever had? What did they put in this? What sorcery do these baristas possess! Oh my god

Super flavorful and strong coffee. Very warm and welcoming staff too. Very clean and cool if you need a place to enjoy getting some work done! Cant wait to come back :) read more

Good variety, communal table for work, kind and efficient service. No attitude, just a warm hello and what would you like, happy to have you here. Had the cheddar scallion scone, they even warmed it up for me. Delicious. Double latte was rich and life giving, which on one of the coldest days in NYC in recent memory was greatly appreciated. read more

Charlotte Cafe - Coffee & Tea Near Me - New York, New York

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