Horrible customer service! Cheap cheap cheap. Bad attitudes and kind of discriminatory. I wouldn't…read morego here if my feet were dying

Stay away!!! I bought a pair of sneakers two days ago and wore them for an hour yesterday. I…read morenoticed some seam lines coming undone and brought the defective pair of sneakers back to the store. I spoke with Brielle, the manager, who said because I had worn the shoes I could no longer return. I told her the length of wear and she said it didn't matter. I was not looking to return, I was looking to exchange and that couldn't be done either. I have never had trouble exchanging a defective item at a store before. She said I would have to reach out to the manufacturer directly and did not offer any contact information. When I expressed my frustration she said the return policy is explained at the bottom of the receipt and gave the most insincere "I'm sorry." I let her know it was my last time coming to this store.

I'm giving this independently-owned shoe store a big five stars! These days when you buy your…read moreshoes on the Z-word (owned by Amazon now) , it's great to find a place with a thoughtfully curated selection of shoes and SERVICE. This charming shop in downtown Clinton is combined with Charlie's Cobbler shop so it's all here. If you don't see what you want they will order it for you. Wouldn't you rather give your shoe money to a person with a family than to a corporation?

Beware! An expensive shop that sells shoes only takes returns for store credit. Wrong size on that…read moregift? Nope, you're out of luck and forced to spend money at a store you no longer wish to shop. Yes there's a sign but not that noticeable, and I think most people accept returns back to your card these days. Merry Christmas, buyer beware, and good luck with your antiquated system.

top notch. Friendly people. They will do their best to make you happy…read more I will be returning for sure.

Great service, very knowledgeable, and he took the time to help me and find the best solution for…read moremy foot/ankle problem. I could not recommend this store enough. My feet feel wonderful now! So thankful for his help and patience! When your feet hurt, everything hurts.

I can't say I've ever paid much attention to my shoes, other than my running shoes, which I've…read morealways bought at JackRabbit in Morristown (I think the store has been re-named "FleetFleet"). A few exceptions to that rule come to mind: Decades ago, when I was going to meet my birth mother for the 1st time, I wanted a good pair of black shoes. I went to the Bridgewater Commons Mall (across the street from where DSW is now) and went to a store that seemed sufficiently high-end, although the name of it escapes me now. I spent a lot of money on a pair of black shoes, and I guess the impression I made was positive, although I don't remember that the shoes themselves lasted very long, despite the high price. Or that they were all that comfortable. Another time, I was going on a job interview, and I needed a good pair of black shoes. I remembered going to the Woodbury Commons Mall in upstate NY when I was going on a 1st date and wanted some good shirts. My old friend swore by Woodbury Commons, and we went up at night, just before closing time, and I got some decent shirts for not a lot of money. The romance didn't last too long, but I still have the shirts. So, remembering that, I went up to Woodbury on a Sunday afternoon (minus my old friend) to buy some shoes. Big mistake! The parking lot was a migraine-inducing nightmare (I actually did leave the mall that day with a migraine), and the shoe store was utter chaos, with no salesclerk in sight, and what seemed to be a rabid, riotous mob grabbing up shoes indiscriminately. Basically, you were on your own. I bought a pair of ill-fitting shoes (I guess the days where a salesclerk measures the size of your foot with that big metal device are long gone...they definitely are at Woodbury Commons, in any event!) that caused my feet real discomfort for a year or 2 and then disintegrated. (PS- I didn't get the job.) DSW? My old friend swears by them and comes often to browse through row after row of shoes. Often, I'll accompany him, bored out of my mind, although when a Borders existed on this same location, and I used to work in nearby Piscataway, I'd come here often on my lunch hour to browse through books and CDs. So, this huge, cavernous warehouse does bring back some bittersweet memories. I came for myself once, when I needed to buy...you guessed it...black shoes. I don't remember that there was a lot of sales help available, but I did find a pair in my size that looked acceptable. The price didn't seem all that cheap to me, but then I'm not really up on what the market will bear when it comes to black shoes. When I went up to the counter to purchase the shoes, the guy ringing me up was pretty aggressive about me giving him my email address. He didn't get it, but it left an unpleasant aftertaste (although I've gone through the same thing at virtually any Barnes & Noble bookstore I've patronized). The shoes were ok, but...once again...they didn't last all that long. A few years ago, at my current job, I had to once again purchase a pair of black shoes. At that point, I went onto the Amazon website, put in my shoe size, and bought a pair of cheap black shoes, leaving it up to chance whether they would be any better or any worse than any other pair of black shoes I've bought over the past few decades. They arrived quickly at my doorstep, they were actually pretty comfortable and fit well, and I'm still wearing them, several years later. Cheap doesn't necessarily mean worse. Which also doesn't necessarily mean I've sworn off DSW if an emergency occurs, or I've been locked out of Amazon for some reason. Amazon worked for me at least once when it comes to shoes, but I can't really say buying shoes on the website is the smartest or most economical way to go about it. Seems a better idea is to actually hold the shoes in your hands and then try them on and walk around the carpet a bit before you purchase them. And DSW does have row after row of shoes, from the front area where Borders used to display their "sale" books, to the back, where I used to purchase DVD's and CD's back in the day. DSW has never been very crowded when I've been there, which is a relief, especially when I recall the ravening hordes at the Woodbury Commons. My old friend swears by DSW and their prices (although I have to say-- some call my old friend a cheapskate; the more magnanimous might call him frugal, a wary consumer with a limited budget seeking a bargain). As for me? Let me put it this way-- I'd definitely come here before braving again the nightmarish maelstrom of some crowded outlet like Woodbury Commons. But Amazon might still be my first choice.

Neater than other DSWs I've been to and very well organized. Staff is kind and helpful. I always…read morecome looking for one thing but I almost always leave with that PLUS something else. Great selection and good sales.

Last week I went to buy some slip-in sneakers for my sister. Unfortunately, they don't sell them…read more The salesperson was so kind and measured her foot even though they didn't have what we wanted. Great customer service! I would definitely go back to Sneakers Plus

Costumers service, attention to your needs and great attitude and knowledge of everything that…read morehelps to improve your satisfaction.

I have never ordered online for store pick-up before. It was way easier than I thought. Although…read moreFamous Footwear does not have the best selection they had exactly what I needed for a gift for my 3 year old niece. I also added in some converse for my daughter. I received an email right away that the order was ready. Picked it up right after work. I had no problem in the cashier was super nice. I just wish they had a better selection but famous footwear comes in handy when all else fails. They also have buy one get 1/2 off which is a plus.

The manager at this location. She's kind. Respectful and goes the extra mile. I just visited and…read morewas struggling with my daughter with special needs. As I became mortified she got more genuine and sincere. I will shop here more just to support her!

Great customer service!! I called the store a few minutes before they closed for the day and the…read moreemployee that helped me went above and beyond.

What a fantastic shoe shopping experience! I walked in and the staff was helpful, knowledgeable,…read moreand eager to please! I was so excited to find these shoes in my favorite color! It was a great experience to actually have someone check to make sure my shoes fit me before leaving/tie them up and check for comfort. I will definitely be coming back for my next shoe needs! Thank you!

Got some shoes repaired here. Quite possibly the most reasonably-priced cobbler I've ever run into…read more They have quite a backlog so if you can wait a month or so, it'll get done, but not before.

They do BEAUTIFUL repair work and have the best prices on supplements! They repair boots and…read moreleather tack back to "like new" for amazing prices!!! I love it here!