I almost took off a star because their portions of steak come all pre-cut and pre-measured, which for me, is a big turn off. I much prefer the way your local sub shop does it; no measuring, just give the customer as much as will fit on your sub roll and that's that! I am of the opinion that franchised sub shops like these go too far with their pre-measuring everything, and I think they'd be better served to be more hands-on and "made by hand" approach to serving the public.
However, the tase of my Philly Cheesesteak here at Charley's overcomes that shortcoming. I was actually surprised how good this steak and cheese tasted. My order took perhaps five minutes to cook up, and it came with free medium lemonade, which was also delicious, although not the best I've ever had, it's certainly in the top 7 or so.
I will say the staff here were all nice, professional, and prompt with great customer service. They had one staff member giving out free samples, which were also tasty, and something you don't typically see with sub-shop type of restaurant.
Having had authentic Philly Cheese Steaks in Philadelphia, this doesn't quite reach that level, but it is really good food and fairly reasonable prices.
I hope to try one near me in Cambridge, Massachusetts sometime soon to see how the franchises compare. read more