Really grateful for Charlesglen Toyota who came through for our SWC High School automotive shop and donated a car for students to learn and work on! We really appreciated answering our call to help us replace old wore out vehicles. Thank you for donating this valuable tool for educational purposes. read more

Very good experience buying a 2-year old used vehicle. Sales and accounting staff were well prepared. Quite excellent. Very professional. Service, on the other hand, was a terrible experience. Took my car in for just an oil change, and I was specific about just an oil change, but the junior tech took my sports car on a hard joy ride captured on my dashcam. I complained but instead of apologizing like a properly managed company they stated that since I signed the work order I agreed to allow a test drive, written there in a tiny font at the bottom of the agreement. A test drive on just an oil change? Never heard of that before. What did they hope to find? Do they do test drives for all vehicles that have just an oil change or is it just for sports cars the junior tech wants to take for a joy ride? Funny how they never ever took my wife's Toyota SUV on a test drive after any of her oil changes. Not once. I asked the manager what they hoped to accomplish by taking my car for a "test drive" after just an oil change and he stated to check the oil level after warming the engine. Thing is they never checked the oil after the drive so that argument didn't work, and it isn't standard procedure. How did I know? Dashcam! The whole thing's on video. The junior tech floored it going up 112th Ave NW and nearly clipped some parked cars as he recklessly took the last corner into the dealership. I gave them ample opportunity to apologize, and that is such an easy thing to do. Something like "Hey Mr Customer. Sorry about that. We'll talk to the junior tech and ensure it won't happen again. Accept our deepest apologies". That all it would have taken. In fact that's all I expected. Instead this not-service-orientated "service" manager chose the path of blaming me, the customer and refused to apologize. Was the Junior tech a relative or something? After I supplied the video as they requested, a video that demonstrates how hard and recklessly the junior tech drove my car, they then ghosted me. Worst and most irresponsible service I have ever dealt with for any company. Very anti-customer. Horrible after-sales service that alienated me from the company that I once completely trusted. Lost all my respect for this company. They chose to not apologize for careless and disrespectful handling of my vehicle. Sales 101: apologize and promise to do better. They must have skipped that important lesson. Lost a lot of future sales. My immediate family has since purchased 4 new vehicles and 1 used vehicle, roughly one a year, from other nearby dealers. Sold our Toyota. Told my brother to avoid them and he's 2 vehicles from someone else. The service department is an important part of a car dealership. In contrast to the great sales experience was the very poor service experience. Avoid these clowns. There are plenty of better dealers out there. read more

Shout out to Trinity in parts! She helped me through the phone and made our in-person interaction seamless. She helped changed my battery with a smile on her face the whole time! I am definitely coming to this place to buy a car if customer service is like this! read more

Charlesglen Toyota has always been there for me and my car. I have been a loyal customer for the last 15 years, and I have never been disappointed with the service I have received. Charlesglen Toyota has always gone above and beyond to make sure my car is running smoothly, and I am grateful for that. I will continue to use their service center in the future. read more

Walked in today. I'm looking to replace my old Xterra with possibly a 4 Runner or a Highlander. I could not see any 4Runners (except for the used 2015 one out front). Saw the Highlander in the showroom. No posted specs and the doors were locked. Did not want to engage a salesperson, but they are pretty well forcing you to. No salespeople were around. Left. I like to engage sales people when I have questions. I don't want to be pressured or sized up at the start. Only when we were leaving did the front staff ask if we needed help. As the rating says, "Could've been better". I will try another Toyota dealer and see if I get a better experience. read more

I dropped my 2001 Toyota Camry at the dealership today as of Tuesday, June 13, 2023. I wanted to change oil and filters for it, as well swap tires (from winter tires to summer tires). I had no appointment, but with Mark MCQUEEN's help, who made it happen, both services have been done before 16:30. I really appreciate his help. Thank you! Ndoc Frroku read more

How do you sell 4 winter tires, and have three the same size and one a different size, and not apologize for such an error? Well, that was my experience. I just got the 4th tire in the correct size, but no one apologized for making the mistake. I drove on the 4 tires with the one the incorrect size all winter and did not know it, until the summer tires were put on. read more

Salesperson we dealt with was very rude and abrupt. She was more interested in checking text matches than answering our questions. We came in interested in possibly purchasing 2 vehicles but we will be spending our money elsewhere. read more

My suggestion from experience: Never deal with these guys, specially in sales and finance. They just took $1000 from me for absolutely nothing. They have formed a gang and take people's deposits and try to force them into unfair deals. Good luck getting your deposits back. There's no way I would want to deal with these guys again. I'm taking this matter through the legal system step by step all the way to the court. It's just a waste of time and a lot of drama. Shame on them all. read more

We've been servicing our RAV4 with Charlesglen for 6 years now, never disappointed. They're diligent, honest, fast, friendly and reasonable in price. Never had a better car dealership - we can wholeheartedly recommend. read more

We had a wonderful experience at Charlesglen Toytoa. We were so lucky to meet our Product Advisor, Val Parsons. She gave us a lot of valuable suggestions and recommendations. With her assistance and professional knowledge, we bought 2 cars which perfectly fit our need. Val is professional, cheerful and enthusiastic. In addition, Phil Dao, Senior Financial Service Manager was also very helpful. Since its our first time buying a vehicle in Canada, he explained every step about the purchase in a detailed and patient manner so that we can get our car very quickly and smoothly. We appreciate their help very much. read more

We asked about a specific model. The salesperson said we'd have to get a 2021 because there were no 2020s left. We asked what about the ones your website says are in stock. She said they were all sold and no more would be coming in. Turns out that there was at least one on the lot and more expected. After the third lie, we canceled the test drive and got out of there as fast as we could. read more

Waited a year and had to cancel the order for my Highlander-Hybrid at MRSP. While waiting, reserved a 2nd small SUV at MRSP, the Rav4-Gas, that never came, no update were given, at the time No bill of sale was provided so not even sure if this was reserved. These guys taking advantage of supply and demand. If your willing to spend an extra 10k then you don't have to wait for a vehicle, they will find one for you or all of a sudden a cancelled order will show up. For a year, no communication or updates. They will sell you somebody else's cancelled order BUT the stipulation is YOU MUST TRADE a vehicle. Without even looking at the condition of the vehicle, they offered $1200 but on marketplace I sold it for $5500. I said I don't want to TRADE, then they said we are not selling the vehicle (somebody's cancelled rav4 trail) to you. No transparency and waisted a year on wait-list then went to Ford to urgently get a vehicle and had to pay a premium because the prices had gone up since reserving the Highlander. I Will not recommend this dealer. One MUST be ready to either finance, get accessories, trade-in and/or pay more then MRSP OR reserve a vehicle at MRSP that might not show up because they want to sell you more profitable vehicles. First and last time I will deal with this dealer or Toyota Canada. MRSP is Manufacture Retail Sale Price but FORCING a customer to TRADE-IN a vehicle to GET a brand new vehicle (someone's cancelled order) and LOOSE $ on trade-in is in a way adding to the MRSP. It does not matter if this is not allocated on bill of sale under MRSP. read more

I talk to the service advisor trying to get an approximate amount before I have my car tow 50 km, the advisor toll me there is no exhaust valve spring in their system. I guess, I wouldn't be taking my Venza to them. Maybe, I shouldn't be calling on Saturday. read more

They charge you for work that's not needed. They should be shut down. It's obvious people are unaware. Don't go there.

Drive shaft grease 23$???... Should be with the oil service. NOT HAPPY... For the rotation not 100% sure if been done. But I may be wrong. Restaurant ... I return the eggs bacon. Ask for my money back and he told me not comeback. Not friendly boss.. But cafe excellent. read more

I drive a Toyota and have been taking it to the dealer for many years for oil changes and other things. Oil change was done. Suddenly I noticed a loud dragging sound coming from the bottom of my car. There is a panel beneath the car that has to be removed to get to the oil. This panel was only partly screwed back on and was dragging under my car. I returned to Toyota to be told ``that's a weird coincidence.`` They totally would not own up to screwing up. If they would have apologized, I would have be happy and gone on. They would not own up to it. `I said funny the panels dragging now right after you took it off for the oil change.`They said they would put the panel back on ``in good faith.`` Come on, if you screw up, just own up to it. Don't do a crappy job trying to cover it up. Ever since, I`ve been going to Minute Lube and its been great. read more

I was recently considering getting a new vehicle. I had only heard good things about Toyota, especially about them maintaining value better than any other manufacturer. I had met a Toyota salesmen, James Calero, through my work, so I thought I would check out Charlesglen. Even though I had not seen him for quite a while, when I walked into the building he greeted me as though we were good friends! I did not have an appointment, but of course he made time for me. I told him I was interested in looking at a Rav 4. He took me right away to look at one. He showed me all the cool features and trust me there are a lot of them! I sat in it and was pretty much sold in my mind. The big test was for my Husband to sit in it, he is 6 ft 4". Unfortunately, he didn't fit. So that went out the door pretty quickly! James suggested we take a look at a used Venza, their newest vehicle. It was way, way, out of our budget. But James convinced us to have a seat in it. It was by far one of the most comfortable vehicles I have ever been in. The seats hugged me like a comfy blanket! I didn't want to get out! So we took it for a drive, the whole time James was very conversational. I could ask him all types of questions about the vehicle and he had all the answers! I'll admit I felt like I was in another world while I was driving, the handling and quality of the drive was amazing. When we arrived back at the dealership, James took us inside and we looked at prices. I admitted that the Venza was a bit too much for us and we would have to think things over, considering other options. He reacted very professional, not pressuring us. I walked out of there with a lot of information, but didn't feel overwhelmed at all! James did keep in touch, calling only a couple times to see where we were at in our car search. I did tell him we had decided to wait for a bit to purchase a new vehicle. He told me that anytime I wanted to come in or call him with questions, not to hesitate! He hasn't called since then. Although we didn't decide on a Toyota, I had a great experience at Charlesglen. I highly recommend seeing James Calero or Harris Kok, for any questions you have! They are both very personable, helpful and experienced! read more

I stopped going to Charlesglen Toyota a couple of years ago because of the difficulties with their customer service people, and it looks like the problems persist. Charlesglen Toyota has moved; the time to tell me that would have been when I made the appointment because of the recall letter I received for my Corolla, but they didn't. They didn't seem too concerned that they had missed such a large step like that, but they were willing to bump my car up because I had made no accommodations for their new location (since I didn't know about it - I had planned my waiting time based on their old location). The second problem was once the car was done. I had left the site, but they had my cellphone number, and they said they would call when it was done. Apparently they paged me in the waiting lounge and that was the end of it. I would have thought calling me on my cellphone when I didn't respond to the page would have been appropriate, but they did not. I won't be going back there; the location is too inconvenient for me now, and the staff working there just don't seem to be very competent. If their customer service people are so incompetent, I have to wonder about their mechanics as well. read more

Ok.... Booked an oil change online and with operator help. My appt was for 2 pm. Showed up ontime with my own oil and filter. Wait for it ........ Wait for it........ Wait for it...... That's what I was doing. 1 hour and 10 minutes for an oil change. Not acceptable. The drive through was awesome, they did change a bulb in the right rear for a mere $5 bucks. Unauthorized but appreciated. Clean bathrooms and free wifi, even looked at some new cars. Love the whole set up and prices just the time seemed to kill the deal. Regards, DK. Had an oil change 5000 Kms ago here at Charlesglen and waited three hrs for the work to be done. They said they had to google to find out where and how the oil filter was.... Not acceptable again. Update 14-04-24. One more try. Just dropped off the car for my 11am prebooked oil change. Even called ahead to make sure the technician knew where the oil filter went on my car so I would not lose three hours out of my day ...... read more

We have been shopping for a car for about 1,5 months now, been to many dealerships and Charlesglen Toyota is bar far THE WORST. The salesperson Gary was excellent but the manager (Tim Beach) managed to ruin the whole shopping experience for us as we tried to negotiate the price (isn't that what you normally do at DEALerships??). Instead of just saying he couldn't give us the price we wanted (and we already were a few thousand $$ above our budget), he proceeded making rude jokes as to how he can keep the car at the dealership for us for a year and drive it until the price drops, etc, all said with a smirk...definitely not something one expects to hear from a person in his position. His salespeople behave better than him. I will never go there again. Ever. read more

Awesome experience here! Super helpful and low pressure sales to find the car that's right for ME, not the one that gives the best commission. Drove off the same day, the guys helped with everything from plates to insurance and detailing. Thanks a ton! read more

My Wife and I purchased a 2013 Scion FRS and spent $ 47 000 total. we had the body kit put on as we purchased thru charlesglen. We are told from service that they will take care of problem with body kit structure not be properly put on. time after time this happened to same FRS they promise and not deliver. I come back and pick car up and it is so dirty and i ask why not clean as i left it clean when dropped off. service say that not their problem. I spoke to my sales person about this and he say he would get to bottom of. Garry the sales person goes to get Ryan the sales manager and it takes 15 min. and comes back and say it is weather doing the problems of body kit problems. So My Wife and I were lied to now from someone we gave a great review to....NO TRUST.. We have Boycotted this dealership. never to deal with again, I have gone to South Pointe Toyota they are good people there and Country Hills Toyota that have great selection but not sure yet about service. CHARLESGLEN HAS VERY BAD SERVICE THAT DOES NOT WANT TO FIX PROBLEMS. GO TO ANOTHER DEALERSHIP YOU WONT REGRET IT.... read more

Never had a worse experience in buying a car. I want to deal with this company short as possible, so I'll make this review short as possible. Have your sales manager get some training in sales customer service. Cutting someone short and hanging up the phone with no explanation, is extremely rude. Two other salesman I was dealing with were awesome. You're a sales manager you should be as good as them if not better. Moreover, rather than have a dealer bend you over and nit pick every detail on your vehicle for trade just sell it privately. If you need a little more attention this dealership isn't for you. read more

I purchased a used Toyota here and had an excellent experience. The sales people were very helpful. Everyone was professional and courteous every step of the way. I definitely didn't get that typical car dealership vibe. read more

Recently had a very bad experience turned into a very good one and it was due to Ashley - Customer Relations Manager. While my experience could have been avoided by better communication, I have nothing but kudos to Ashley for the way she handled things and will continue to give Charlesglen my business going forward based on my dealings with her. read more

Great service today from this dealer. I took my car in for a scheduled maintenance that takes about half a day usually and I have no complaints at all. They did what was needed and were quick and efficient. The shuttle service to and from my home was excellent and everyone was very friendly and informative! read more

Quoted $55 plus tax for a brake checkup (usually free on other shops), and charged me $67 including tax. I told the service manager guy that you guys quoted it for $55, but he would insist acting like he doesn't even know the price for brake checkup. Also this same guy accused me as a liar. When I went to get my car, I noticed a hub cab missing on my front right wheel. He comes and looks and says it's been gone for a while because he sees dirt inside the cab's hole. What a guy! I said dirt gets into everywhere. He replies, "I bet there is no dirt in other hub cab's hole." I told him to go ahead and pull one. Anyways he went back to the garage and another guy brings back my missing hub cab. These guys are just out to get your money. They don't care about customer or service or their reputation. read more

Why do you always get a creepy feeling in car dealerships? Anyway, I do, and this dealership leaves me feeling the same way as with any other dealership I've been too. Basically you feel that way because you know you're getting ripped off. If you know anything about vehicles, you'll know these guys fit the mold. i just phoned with a wee test because I'm always curious about what they quote for services I'm familiar with. I asked to have the bulbs that light up the information panel below the radio changed - this is for a 4Runner. The service manager said it may not just be the bulbs, and that it could be more work than that. ok I said, but let's say it's just the bulbs (there are 2 small diodes that light the panel up), how much would it cost. He said 2 to 3 hours in labour since they had to dismantle the dash. I informed him that this wasn't the case and that the front panel simply pops off. Clearly thrown off his game, this service person put me on hold. He came back having just spoken to the shop foreman, who informed him it would take 1 to 1.5 hours. So say $200.00. A few days ago, I changed those bulbs. It took me 5 minutes (actually more like 4, but I'll round up :-). The bulbs cost $6 each. Enter this place at your own risk. PS I have nothing against these guys in general (I bought my vehicle there and avoided the purchasing scams that all dealers try because I know about them), so I was satisfied with the purchase. I suspect they are no worse than other dearlers, but they are certainly no better. This is obvious when you know a little about vehicles. I know a little, but I suspect a mechanic must cringe at the thought of these places. read more

Dropped my car in for a service and they did a wheel rotation also. I noticed i was missing a lug nut when i got the car hope. Like the other review they said that a weird coincidence, would not admit to it but said they would give a free lug nut to put on myself. read more

Had an oil change done on my Toyota and it needed and engine a couple days later. I found this a very strange coincidence as I had brought it back to the dealer for it leaking oil twice after the service. I was told both times it was just a little left over from the oil change. The manager was indifferent and uncaring, as were his staff. Charlesglen has really gone down the toilet in the last year or so. Needless to say I am warning friends and family about taking their business here! read more

I took my Toyota Sienna in for 2 recalls. One was the spare tire cable, I was not told what they were going to do or I would not have let them do it. They took the spare tire and cut off the cable that held it under the vehicle. Then they raised up my flush mounted 3rd row seating and strapped the spare in the hole the seat is supposed to lay in. I couldn't believe it when I picked up the van. I talked to the service manager and he said it was an interim fix. When asked when it would be remedied he said about a month. That was 6 months ago, I am still driving around without a spare. November 19 2015, The GM (Tim B.) at Charlesglen came through for me. Nice to see he is keeping an eye on his business/customers. Upon learning of my concerns he arranged for my spare tire carrier to be brought in and installed for me. The customer shuttle service is a nice touch, transporting me to and from the dealership while the work was completed. All is well again and I can say Charlesglen Toyota came through for me. Thanks Tim read more

They had the vehicle we wanted and initial reception seemed very friendly As we were coming all the way from Lethbridge we were very explicit about the financing, arranging the licensure in advance, and some extra rims that we wish to purchase On our arrival, to our dismay, virtually nothing had been accomplished. They claimed that they had tried to email us that the rims weren't available but hadn't followed up with my wife's email or bothered to try to contact us on our cell phones-here again they claimed the numbers had been supplied when we had obvious documentation to the contrary After five different people were produced who were supposed to solve our problem, my wife gave up and went and sat in the car. It subsequently took 2 1/2 hours to get the registration done and for them to supply the missing rims-net result we ended up driving back in the dark This dealership needs to learn to put its money where its mouth is-it seems as soon as they sold you the vehicle someone else hands you off to financial, then hands you off to detailing-a number of the people we encountered actually seem to take great pride in the fact that they were only involved in one small aspect of the transaction-obviously not the holistic approach that the customer wants or needs Overall, despite many expressions of concern, this doesn't make up for bad service or lack of professionalism-I would only give them a rating of two out of five and couldn't honestly recommend them to anyone else read more