Service department. this guys are rocked. Had an appointment for later date, Went early, got the…read morecar properly fixed in one day. Amazing service.Recommend service!!! A+++++

I am writing a review regarding the prolonged delay in the delivery of my Toyota Sienna, which I…read morebooked on April 22, 2022. I put a deposit of $1000 At the time of booking, I was informed by the agent that the vehicle would be delivered within 12 months. However, it has now been over three years (43 Months), and despite countless follow-up calls and inquiries, I have yet to receive any concrete update or satisfactory explanation from Toyota Canada or the dealer Country Hills Toyota. This situation has caused significant distress, both mentally and emotionally. I find it unacceptable that such a long delay has occurred without transparency or resolution

The cooling fan on my 2022 MDX broke down in pieces. apparently, this has never happened before…read moreand it took 3 attempts to completly solve the issue, but they persited and never gave up. I was given a lowner during the 3rd repair. The vehicle is running perfectly now. Kudos to Sirverhill Acura.

Truly exceptional and friendly service, all around right from the service desk to the front desk…read more I came in for an oil change in July of 2024 and was met with such professionalism in service that I have not seen in a long time. I even had a pile of cash that had mistakenltinto slipped out of my pocket and one of the valet guys located it and passed it across to the management who was able to track me as the owner of the money. I highly recommend and will patronize them again.

We purchased a Nissan Cube recently and Haidar was a great help in the steps to buy the car. We…read morehave not bought a car in a very long time and were completely new to the process. The car was in exceptional shape and it had low km. It had a few spots that were worn but otherwise if was a good deal for a rare car. If you are looking for a used car I would recommend Urban Motors for their selection and customer service.

Great experience, first time ever with an honest car dealer, super honest, showed me reports on…read moreevery bit of maintenance. Drove away Happy we got it done. Thankyou Haidar

Really grateful for Charlesglen Toyota who came through for our SWC High School automotive shop and…read moredonated a car for students to learn and work on! We really appreciated answering our call to help us replace old wore out vehicles. Thank you for donating this valuable tool for educational purposes.

Very good experience buying a 2-year old used vehicle. Sales and accounting staff were well…read moreprepared. Quite excellent. Very professional. Service, on the other hand, was a terrible experience. Took my car in for just an oil change, and I was specific about just an oil change, but the junior tech took my sports car on a hard joy ride captured on my dashcam. I complained but instead of apologizing like a properly managed company they stated that since I signed the work order I agreed to allow a test drive, written there in a tiny font at the bottom of the agreement. A test drive on just an oil change? Never heard of that before. What did they hope to find? Do they do test drives for all vehicles that have just an oil change or is it just for sports cars the junior tech wants to take for a joy ride? Funny how they never ever took my wife's Toyota SUV on a test drive after any of her oil changes. Not once. I asked the manager what they hoped to accomplish by taking my car for a "test drive" after just an oil change and he stated to check the oil level after warming the engine. Thing is they never checked the oil after the drive so that argument didn't work, and it isn't standard procedure. How did I know? Dashcam! The whole thing's on video. The junior tech floored it going up 112th Ave NW and nearly clipped some parked cars as he recklessly took the last corner into the dealership. I gave them ample opportunity to apologize, and that is such an easy thing to do. Something like "Hey Mr Customer. Sorry about that. We'll talk to the junior tech and ensure it won't happen again. Accept our deepest apologies". That all it would have taken. In fact that's all I expected. Instead this not-service-orientated "service" manager chose the path of blaming me, the customer and refused to apologize. Was the Junior tech a relative or something? After I supplied the video as they requested, a video that demonstrates how hard and recklessly the junior tech drove my car, they then ghosted me. Worst and most irresponsible service I have ever dealt with for any company. Very anti-customer. Horrible after-sales service that alienated me from the company that I once completely trusted. Lost all my respect for this company. They chose to not apologize for careless and disrespectful handling of my vehicle. Sales 101: apologize and promise to do better. They must have skipped that important lesson. Lost a lot of future sales. My immediate family has since purchased 4 new vehicles and 1 used vehicle, roughly one a year, from other nearby dealers. Sold our Toyota. Told my brother to avoid them and he's 2 vehicles from someone else. The service department is an important part of a car dealership. In contrast to the great sales experience was the very poor service experience. Avoid these clowns. There are plenty of better dealers out there.

I'm not usually a person to use a dealership for service, both because I always felt it was more…read moreexpensive than the neighbourhood service station and dealerships have never been that conveniently located for me. 5 yrs ago my husband convinced me to try Honda West for tire installation and storage, so I did. They've also done a good job on warranty work for me. I have to say their prices are reasonable and they are so easy to work with-- not pushy at all. Well today, they went above and beyond with customer service. Without going into details, they fixed a big screw-up that I caused. Totally not expected and turned what could have been a really crappy day into a good one. I'm forever grateful and will continue to be a loyal customer!

We bought a used car from them last week. We were paying by bank draft. Had a delivery time set up…read more Showed up at the time and the vehicle was sitting outside dirty. They had not even started to get it ready for delivery. Our salesperson did not show up for the delivery, we never met anyone other than the finance person. The fill in salesperson never really talked to us. We sat in the showroom for over an hour waiting for our vehicle be cleaned and filled up with gas. Once it was finished, I am assuming a manager said sorry but we filled up your gas tank. I stated it was the least they could do. Haven't heard anything from the salesperson or the dealership since. Would never buy or service my vehicle if that is how a sale goes.

Great reliable service, honest and trustworthy, always looking out for the customers best interest…read more All my family vehicles are serviced at Canadian Import Auto and highly recommend going here

Richard and Natalia have always been extremely fair and reliable over the last ten years.read more

Where to start?? I do my own winter tires every year. I…read morehave two sets of rims and a big garage. Ran in to a strange situation where my two front tires on my 2019 Jeep Grand Cherokee somehow got crazy over torqued. Past 250. I could not loosen them with my 24 inch arm bar. Drove to the dealership and explained what was going on. They took it in the shop and using a bigger arm bar, and some extra muscle, got them moving. They never actually took them off. They then retorqued to 130, the recommended tightness, so I could safely drive home. Thank you! These lug nuts were after market but purchased from Big Four as well when I bought the vehicle. Got home and attempt #2 to get my winters on went sideways again. At least 8 out of 10 lug nuts on the front two tires were actually ripped in half with only the flanged, last one 8th of the nut (about a quarter of an inch) holding the rims on the car. Back to the dealer. I expected there to be a fairly big issue in asking them to take responsibility for what I felt had to be their error. There was a lot of hesitation on their end admitting responsibility for sure. I knew I could not have done the over torquing myself but Big Four Motors claimed to have not done the last tire rotation which I had purchased with an oil change package from them. They said that rotating would have actually been detrimental to the tire wear and tear at that time. It was decided that I would leave the car with them to figure out next steps and they set me up with a loaner. Again Thank you! They tried using an extractor kit to remove the remaining 8, or possibly all 10 broken lug nuts. Did not work. No grip. Told me they were going to try and drill them out the next day. This was done and the tires were finally off the car. Some minor damage done to the rims but they were sent out for repair. The winters which I had thrown in the vehicle were now on. All ten lugs had to be replaced on the front two wheel assemblies. A complete new set of lug nuts for all four tires was now on the vehicle as well. I asked if they could do the oil change which was due in the next 300-400 KM's and they abliged that request as well. While they had my car, I speculated over and over again as to how much I was going to be charged for everything. I am on a retirement income so unexpected bills can be difficult to deal with at times. Told friends and family what I was going through and all thought that I was likely going to have to pay, at a minimum, for all the parts and that likely they would either give me a reduced rate on the labour, or perhaps reduce the amount of hours that I was to be charged for. I believe it was likely a long and arduous process to get those rims off the car. When I got the call saying the car was ready and that there was absolutely nothing owing for parts or labour, I was ecstatic to say the least. I believe this is the first time I have ever dealt with a dealership that fully owned a situation and did very right by their customer. Kudos to BIG FOUR MOTORS and Service Manager Brian Reed for reaffirming my faith in North American made vehicles and companies!! Final Thank You!! I feel I at least owe them this review!! ...and I look forward to getting another Jeep from you in the future.

This is my second vehicle purchased at Big 4 Motors and the service was amazing yet again. A big…read morethank you to Johan De Deugd for making the whole sales process smooth and effortless!

Great service department! They have gotten me in on numerous occasions when I was in town and had a…read moretight time schedule. We purchased two vehicles from them and have been satisfied with the quality of the vehicles as well as the aftermarket service

poor service, neglected folllow up, do not come here to service your car. it will take forever for…read moreyour car to be fixed.

Kulu motor car! Where do i start. Very clean, professional atmosphere, in other words.. a place…read morewhere you feel comfortable spending hard earned cash on specialized cars. Kulu himself is very nice, polite personable and down to earth. You really feel welcome and a valued customer. when you come to kulu motor car, you know you can get a great deal on a very nice car. I never bought a car from Kulu, but I am positive will soon! If I had a car dealer, it would be like this one! Five Star Dealer! I would recommend Kulu Motor Car to all my friends. A must see! This is as good as it gets for sure!!

From the owner: Our business is to find you some of the most rare and sought-after sports and luxury cars in the…read moreworld. Many of the pre-owned cars that we source are not available on the public market. Most of the cars trade hands within our existing client and dealer network without any advertisement. We deal in much more than exotics, most of our business is made up of new and pre-owned Audi, BMW, Mercedes-Benz and Porsche. Quite often these cars aren't listed because they are sold within days of acquiring them. We consistently provide a superior product at a superior price than the competition. If you have a specific request, please email or call so you can be contacted when the car of your dreams comes available.