I made a last minute appointment here after the ophthalmology appointment I had at an alternate location screwed up the location. I was initially told by the receptionists that they needed my insurance information which was fine, and after being on the phone for approximately 15 minutes they told me just to come in but they still hadn't been able to reach and verify my insurance. At the time the doctor was ready to see me, I told them I would just pay out of pocket so I could be done with it and the doctor diagnosed a conjunctivitis giving a strong antibiotic / steroid ophthalamic solution. I advised almost the entire office that I would be out of town for about the next month and I was told to call with an update after being on the medication for a week. When I returned to california, I contacted the office to schedule a recheck and to advise I wouldn't be able to come in within one business days' notice and asked if the doctor wanted to continue the medication in the meantime because I was out. I was very rudely reminded that I was supposed to call with an update which was shut down immediately when I gave them the exact date and time I called, reminded them that I left a voicemail, and then politely reminded them that absolutely not a single person ever called me back. I then asked why I paid $100 for the consult out of pocket just for them days later to turn around and bill my insurance $250. They insisted they totally planned on giving me a refund but never once told me either in office or over the phone that they were billing my insurance and at the time I was leaving the visit told me I was paying the consult fee out of pocket and that was the end of it. I was shocked when the cost was more than doubled to my insurance without my knowledge or permission and can say very confidently they had no intent on contacting me to refund me for anything. I know this because when I started asking questions, I was put on hold three different times by someone named Monica. Sometimes when I was mid sentence. I liked the doctor, although I do not believe this is a conjunctivitis given the severity of the symptoms and ongoing nature of the symptoms, but unfortunately the receptionist's lack of communication and failure to notify the doctor that I called with an update resulted in me terminating my care at this location. They seemed to care more about the money, did not communicate they would also be billing my insurance, did not return my call when I called (as requested) with an update, and in my opinion, had no intention on refunding me. read more