My new Optometrist referred me here. This first visit I got a text to arrive no earlier than 10…read moreminutes before my appointment. I arrived and there was very limited parking. After filling out the paperwork, A few techs did some vision tests. Than Steven (Dr. Taban assistant) did some more tests and explained the results of the tests. Dr Taban arrived and looked into my eyes with a instrument. He had Steven record what he found in my eyes. Dr Taban said that I had some holes on my retina that need to be lasered. I need to schedule sessions to do this. Than he was finished and left the room. His visit went quick, less than 10 minutes but he was thorough. Steven explained what needed to be done. I went to the front desk and scheduled my appointments. Hopefully my insurance would pay for some of this. The entire Staff were friendly and professional. I felt that everything went pretty quick and efficient. I hope that after my 2 repair sessions, that my eyes will be good.

We are incredibly grateful for the care my mom received. The doctor was truly dedicated to helping…read moreher regain her vision and made sure she was treated quickly and thoroughly. He also worked closely with cataract specialists so she could be seen and scheduled for surgery without unnecessary delays. He is extremely knowledgeable, attentive, and compassionate. I also appreciated that his staff was prepared to communicate with Spanish-speaking patients, which made my mom feel more comfortable and understood. The entire office was organized, responsive, and focused on getting her the care she needed as soon as possible. Thank you for treating my mom with such urgency, respect, and kindness. We are very thankful for everything you and your team have done for her. SHE GAINED HER VISION BACK !!!!

I've been going to the institute to see Dr. Gallemore with my dad for over five years now. Dr. G's…read morethe best! If you are in doubts just go in and see him. He is the most knowledgeable eye specialist you will find around. Every time I go in with my dad, everyone is so nice and accommodating. The most recent time we worked with Roman and Karsten. As always they're friendly and helpful. They make you feel welcomed even when everyone's running around and things are hectic. It's always a pleasure working with everyone there!

The skill and kindness of Dr Gallemore is priceless! He has an amazing memory considering the…read moreamount of patient's he cares for. He is a gift from God! The quality of medical care is exceptional! The techs in the back are wonderful as well. The front desk and check out staff do not reflect the medical team in a positive manner. Some of the front desk staff are disrespectful and dismissive. They do NOT acknowledge you standing at the desk. I have experienced this on many previous appointments but, today was the last time I would accept their behavior. I walked up to the desk and waited to be acknowledged. One woman was staring at the computer. She answered the phone once during the time I was standing there, she immediately placed the caller on hold. She was not typing. She must have been reading something. Or just ignoring me. Still never acknowledging me. The other two women had a patient in front of them. Neither one of them said anything, which is somewhat understandable. A simple, we will be right with you, from any of them, would have been great! After not being seen I asked if anyone could tell me where I was in the que. The woman looking at her computer never looked at me. One of the other ladies spoke up and checked the status for me. No one wears a name tag so no one is accountable.

I've had excellent care here with great staff, short wait times, excellent cataract surgery…read moreproviders like Dr. Joshi.

I would not recommend South Bay Eye Institute…read more The biggest frustration is their check-in process. They recently started using Phreesia, and instead of making things easier, it feels like a data collection and marketing platform. Patients are asked to repeatedly enter the same information at every visit, even when nothing has changed and they may have been seen just days earlier. The system also aggressively pushes patients to pay balances in advance and store payment information before presenting offers and services that may not be relevant. The office itself feels heavily overbooked. Even if you arrive for a scheduled appointment, expect a crowded waiting room and significant delays. In my experience, being seen 30 minutes late was routine, and there were often many other patients waiting at the same time. My treatment journey was also inefficient and expensive. I scheduled an appointment to have an eyelid cyst evaluated for removal, but was initially booked with a general ophthalmologist who quickly determined that I needed an eyelid specialist instead. That visit lasted only a few minutes and still came with a $40 copay. When I saw the specialist, there was another $40 copay, and then yet another $40 follow-up visit after surgery that amounted to little more than a brief visual inspection of the healing process. To be fair, Dr. Jain was personable, professional, and performed the eyelid surgery competently. However, I was surprised to learn that the office lacked some of the equipment she would have preferred to use, forcing her to work around those limitations. If I ever need similar treatment again, I would seek out Dr. Jain at another location rather than return to this office. Overall, the experience felt rushed, inefficient, and designed to maximize patient volume and billing opportunities rather than convenience or patient care. While the physician herself was good, the office operations left a lot to be desired. Even for something as simple as routine eye care or glasses, I would look elsewhere.

Dr. Simon is a pediatric ophthalmologist in the South Bay. I believe she is the only one in the…read moreSouth Bay period. Our children have myopia and some other issues that need to be monitored regularly by a pediatric ophthalmologist rather than an optometrist. It's been so helpful to us with our busy schedules that we have her office down the street from us. Our kids have been seeing Dr. Simon since they were very young... I'm talking 6 month old preemie young. She is highly skilled at her job and is experienced in getting squirmy, pre-verbal children to cooperate and have fun responding to her directions and questions. It's been amazing to watch her interact with our children over the years during their different stages of development. She remembers everything about them at every visit and encourages them to continue to be good people, respect their eyes, and their glasses at a young age. I've had to call the office for various accommodations and emergencies and her staff has always been on top of things. They are always very friendly, understanding, meticulous, and work fast at helping their busy young patients. The only change that came about during the Covid pandemic of 2020 was the office doesn't accept any insurance plans right now. That's not too surprising. The office used to accept insurance before the pandemic. Hopefully times will improve and her office will accept insurance again sooner than later.

Dr. DeCastro is new there and HE IS AMAZING! He also accepts insurance! I have been to over 3…read moreopthomologists regarding my daughters chalazions and he's the only one who has given me new information, washing techniques, prescriptions. Everyone else has simply brushed us off and told us just apply a warm compress. Dr. DeCastro took his time with us, didn't rush us out like all the others we've seen, and is very knowledgeable! So happy to have him!

I'm a big review guy…read more Before calling or going places, I try to read as many reviews as possible to ensure I'm not wasting my time or money. Dr. Liu and the team had amazing reviews online and I can confidently say that they definitely live up to the 5 star hype. I've been avoiding a consultation for probably a decade now due to my fear of anything near my eyes and undergoing a procedure like LASIK. That said, it was time I made the jump and all the reviews got me off my butt and helped me make the call. From the moment I made the appointment, I knew the service was going to be top notch. It continued on the day of my appointment from the minute I walked in to when I wrapped up and was on my way. Dr. Liu, along with everyone else on the team, was really friendly and put me at ease. She went over all my options and never did I feel pressured by her in any way. While I ultimately have a decision to make since I'm ineligible for SMILE/ LASIK, I still appreciated how thorough, patient and understanding she when explaining an alternative. If anyone is in a similar position as me, I highly recommend setting up a consultation with the team. They're the real deal!

The doctor took the time to give me a consult on a saturday evening. Who does that?? Awesome…read morepersonalized service, have not gone through with procedure yet due to some dry eye complications but hoping to do so if it gets resolved. Highly recommend!

I've been having floaters in my left eye, I picked this doctor bc the ones I want to see are on…read morevacation, and he is the closest one to my house, plus he's in the network, also there a few positive reviews. Waiting was kind of long, 40 mins, there were two patients ahead of me. Clean office, staff are adequately polite It took them three tries to dilate my eye, the assistant commented my eye is too stubborn, ha. Since I put down yelp as my referral to the business, both the assistant and the doctor asked me, "what's yelp?" prompting me to give each of them a brife history of yelp individually. Hey, shouldn't I get paid for this? I guess he's well-established here, cause I recognize his face from back in the days when i was working in S. Bay Hospital. No hello or any pleasantry when first seeing me, but instructing me to put my purse on the chair. He seems to be a genteel person, so maybe that's the way he operates. He checked my eye with bright beam of light, and informed me that there is no tear to my retina, but he needs to see me in three weeks. I had a few questions to ask him but he gestured me to leave. Oh well, doctors are busy, I understand that. Overall, nah. I had it better

The dr was very nice and friendly. That being said I am very disappointed. I made the appointment…read morestating I needed glasses AND contacts and that my schedule was very tight and not flexible. They only wrote me a prescription for glasses and said I had to come back for another appointment to get the contacts. They should have said that in the FIRST place. I would not have come to see them. VERY VERY misleading in my opinion. I do not have a schedule that allows me to come in on the days she is there. Now I will have to go somewhere else to get my contacts. I will not return. Their excuse is that sometimes they have a girl answer e phones who doesn't know all the procedures. Might want to educate your staff.

I highly recommend Dr. Nguyen for your eye care. When I needed cataract surgery, her office took…read morecare of me. I've never had any surgery done on my eyes so I was anxious. Dr. Nguyen explained the process patiently, and answered all my questions. All her staff are really kind and personable instead of just rushing through the exams. I'm so glad I had my cataract surgery done with Dr. Nguyen.

Had my cataract removed from my right eye at another practice a year ago. I was not happy with…read moreoverall service. I was not aware that calling with questions the main office was in OC. Too much transfering. The Dr didn't spend much time explaining procedures and options. Spent $1000 more than necessary. Dr Nguyen spent time explaining what I needed and options. The support staff was friendly and helpful. Had same support staff at each visit.

Absolutely great service, from the front counter Vanessa, Elizabeth, and Megan were absolute…read moreangels. Dr. Gallemore is thorough and very knowledgeable. They were and go check and run test and treat my father with the most upmost respect and care which I highly appreciate. Dr Gallemore was able to find and evaluate what other doctors failed to detect. Highly recommend. Whole visit from start to finish was remarkable

Dr. Gallemore might be knowledgeable and good at handling an eye emergency. However, I've waited…read moreup to four hours before seeing him. When he finally walks in the room he gives a little fist-bump and then immediately starts talking to his assistant as though I wasn't in the room. If I ask a question, he tells me to wait, talks to his assistant some more, "documenting" my supposed condition(s). He told me that I have macular degeneration and pushed his eye vitamins vigorously. Pushed dye tests 3-4 times a year. After years of this, I finally decided to get a second opinion. I don't have macular degeneration (the vitamins have no effect unless MD is active). The dye tests were unnecessary. I have requested that my records be sent to the new retina specialist, but none have been sent. I recommend getting a second opinion, no matter what he says. Oh, and as he leaves the room he gives another fist bump, says, "God Bless," and walks out, which I find condescending in a medical/business relationship.

After visiting another eye doctor prior to my appointment with Dr Danesh today I was very concerned…read moreabout my sight and felt the prior doctor was very short on explaining the situation and a bit callous. I decided I needed a second opinion and Jennifer was very reassuring and explained everything in great detail and frankly prescribed the correct prescription for my eyes. Would highly recommend her if you need a competent knowledgeable and caring Eye Doctor.

I came to Dr Danesh because I was finding myself unable to work at my screen-intensive job, due to…read moreeye problems. There were several different issues, so it was not a cut-and-dried case, but Dr Danesh was able to figure out exactly what was going on. In addition to be being skilled and knowledgable, she also took the time to kindly answer my numerous and varied questions.

This location was recommended to us for a diabetes eye exam. Unless you are standing where you can…read moreread the entry door there isn't prominent signage that directs you to know there's an ophthalmologist in the center. Guessing this place might be referrals only, then again I did not ask so I could be wrong. In any case, my guy had a diabetes eye exam complete with pupil dilation so he was seeing the world in bright perspective for an hour or two after the exam. I liked the "take home" shades they provide after the exam, sort of reminds me of the old 3-D movies and the disposable red/blue glasses. I had a small collection of them thinking one day I'd have a need for plastic 3-D glasses. Never did though so there's that. Anyway the exam was pretty straight forward and thorough. After care and follow up exam all nicely arranged. Staff was friendly and helpful. Plenty of parking.

Dr. Dugel Did both of my eyes for Cataracts. I was completely pleased and amazed that it was almost…read morecompletely pain free. The recovery and results were fantastic. Dr. Dugel was very professional and very kind. Thank you, Mike Courtney