We were looking for someone to evaluate our home stereo system. Andrew came over that same day, listened to our needs and made recommendations. Within a week we were enjoying our new system. We highly recommend Andrew and ChapTech IT. read more

Since all the other reviews have already waxed poetic ad infinitum, I'll keep it brief: Quality work from a quality human. Patient and honest, you can't go wrong with Andrew. read more

Andrew and his team are professional and did everything in a timely manner. We appreciated his communication along the way as we were doing multiple installs with him. read more

Great Team communication and follow through! They were able to setup what I already purchased and confirmed that it would be enough power to sound good. They did not try to sell me other products other than what was needed for my backyard install. Thanks! read more

Kwang was great. Very communicative and timely with our ring doorbell installation. Would definitely recommend.

Kwang is an exceptional tech who helped me this past weekend. I can't be more happier than the service I received. Thank you! Don't hesitate to call these guys! I had two tv brackets installed and Ethernet installed. Very competitive and fair pricing! read more

We needed to fix our internet connectivity and didn't know the exact cause. ChapTechIt provided timely service and we have not had any issues since the problem was troubleshooted. Highly recommended. read more

ChapTech installed my equipment several years ago and all was fine until a couple weeks ago when my Internet connection went down. I contacted Andrew and Kwan was at my house later that day to trouble shoot the problem, a failed modem. They loaned me a modem and helped me order a replacement the same date so I could be up and running again. These covid days require many of us to have reliable internet access from home and Andrew/Kwan made sure I had it within hours. Not sure you can get faster service than that. Thanks guys for keeping me up and running! read more

Did an excellent job fixing and upgrading an old home theater system. Very responsive and great to deal with.

Andrew at ChapTech IT did an amazing job and helped me out with my MacBook Pro. I had lots of issues with the laptop storage and updates that I wasn't sure how to get resolved. Andrew not only helped me with these issues, but was willing to teach me and show me how to manage the storage on my laptop. He went a step further, to show and demonstrate many other features on my laptop that I was not utilizing. I love my MacBook Pro even more now! Andrew is reliable, knowledgeable, professional and very diligent with technology. He is quick to respond to any questions or concerns and really does enjoy helping others with technology issues. I would highly recommend Andrew for any tech job!! read more

I don't want to bore anyone with a laundry list of all the outstanding aspects of my experience with Andrew. The short versions is: he knows what he's talking about, and he got it done for us; and he treated us with honesty and respect during the job. The long version is: Andrew was the only person who offered us options when we *thought* we wanted a TV moved from one room to another. We had Frontier Communications FiOS, and thought the cable needed to be pulled into another room if we wanted the TV moved. We got four estimates for moving the cable, TV and shelf, but only Andrew said there might be a better way. We had heard people talk about using an app to watch a smart TV but had no idea how to accomplish it. Andrew cared enough to take the time to tell us how to do it. Ultimately, we abandoned that project for a different one but we are so glad we asked Andrew to do it for us. He took care of every detail! He even resolved issues with our current technology that were frustrating us, and made suggestions along the way for things we hadn't imagined yet. We're so grateful that we trusted Andrew with our A/V technology ideas. He truly made our dream come true! We will not hesitate to call on him for future projects. read more

Andrew was very responsive, and both he and Kwang saved me from the mess left behind by my ex! Kwang went the extra mile and even reinstalled my ring doorbell properly without me even asking for help on that one. Much appreciated! read more

Found them on yelp. I have a second home in so cal. Im usually here on the weekends. No company wanted to come over to give me a quote on the weekends. Andrew did and he did it late evening. Who does that? A person that wants my business. Andrew and his team are trustworthy and professional. I wouldn't let anyone in my house when I'm not home except these guys. 100% recommend! They installed Lutron switches in the whole house, installed an new TV, new brackets, etc... set up my house with Alexa, Sonos and lighting controls. read more

We contacted Andrew to help us with our two harmony remotes we had previously set up with another company that had been giving us some issues for some time. (We had changed some technology over the years and attempted to update the remote programming which resulted in losing the connection with the remotes.). After months of going back to juggling 3 different remotes again, we finally had enough and decided it was time to get some professional help. I wanted to find someone local and discovered Andrew with Chaptech IT. Andrew was extremely quick to respond to our Yelp message with details how we would be able to help us, and was able to come fix our issue that same afternoon. What I thought would take all evening to do (especially considering he was tweaking someone else's work) only took him a little over 2 hours to complete and get us up and running again - talk about a guy who knows his stuff! We didn't make it easy for him either considering one remote was hooked to a tv/receiver system that was located in another room, and the other remote was hooked to a tv in the room with the receiver lending to all the signals being crossed. Like magic both now work again. We even had a weird experience with one of our remotes a few days after he left and he was more than willing to help us out and get us back on track. To me that shows that he really cares about his customers and his reputation. I would recommend giving Andrew a call if you are having any trouble with your AV systems! He is honest, extremely knowledgeable, reliable and his price is more than fair for the work and advice he can offer. read more

Kwan came promptly, managed to make our printer work with the lap top. Sadly it won't work with the wireless devices, but that's fine. There's some crazy thing wrong with the board, we won't fix. He also removed 27 viruses from the lap top. read more

I submitted a request via message for a sound issue in my dance studio. Andrew's follow up was quick, but with an appointment almost a week out. Without sound for classes, I can not run my business. I called and spoke with Kwang hoping he'd understand the importance of my need. He came the same day. My location was a bit further than where ChapTech IT currently services, and he still came to help. He was professional, knowledgeable and very thorough testing the entire sound and mic system. With his recommendations and solution, I was able to successfully resume classes without having to cancel classes or temporarily close my business. He literally saved the business day of my operations. I am so incredibly grateful and will never ever forget his kindness. Highly, highly recommended! read more

I put a request out on Yelp for a tech business that could help us with MyQ as we were having issues with it. Kwang Ko from ChapTechIT was the only one that responded he could help and gave us a very reasonable estimate. He was great communicating with me setting the appointment, etc. He was on time and corrected the issue quickly. I highly recommend Kwang Ko for any of your tech issues such as security systems, security cameras, etc. He is truly a genius and a nice person. We were pleased with the final price and as quoted. read more

Andrew and team are knowledgeable and fair! They will get it right, and take pride in their work! Thank you

Their team is great. Knowledgeable and cares about quality of work. I've recommended to a few friends who have used them - all happy w results. read more

Thank you so much for the fantastic level of service, communication and attention to detail. Kwangji has to come back again and mount my TV after seeing that the existing bracket wouldnt work for my TV!! Highly recommended!! read more

Super dependable technician and excellent service ! ChapTech is bee knowledgeable about competing products and provides excellent guidance while navigating a sea of alternative and confusing tech. We ditched our ADT and Spectrum services , saved a bunch of monthly expenses and replaced these less than mediocre companies for more options and more control. It feels fantastic to fire vendors for poor service. ChapTech made it easy and affordable. read more

We're remodeling our new house and the internet hook up was a total mess. Kwang came, gave us a price the blew to competition out of the water, and made great recommendations as to what he thought we should install. Great experience and will definitely use them on future projects. read more

Andrew helped me out despite it not being a big job for him. He's great, will hire them in the future for more work. Thank you!

Given the current COVID environment, my family needed ensure that our home networking system was robust enough to handle two working adults (working remotely) and two children doing online learning. Andrew and his team have upgraded our existing system so that we now have strong coverage throughout our entire home. We can have each member of our home using multiple devices at the same time with no issues. The one wonderful feature that ChapTech IT provides is an ability to address any networking issues remotely. This has come in handy recently. I simply reached out to Andrew and explain to him the problem. He was able to access my network remotely and identify the issue and resolve it. It is wonderful to have such great support as we can't imagine what it would be like to not have our internet fully functioning at all times. I highly recommend this company. read more

Anything electronic - Andrew can help. Andrew came out to my house to fix my Homegroup on 3 PCs. During a Windows 10 upgrade, the Homegroup became corrupted and would not allow me to create a new one. Andrew came out and fixed the problem on all three computers. Last week, he upgraded my laptop with a solid state hard drive. It runs amazingly fast now. I primarily use it for my cooking recipes and have used Living Cookbook for years. Just prior to the upgrade I found out that the company went out of business!!! Andrew helped me research other cookbook programs and helped me select a great one (Paprika). He also recommended ESET Nod32 as my antiviirus program. I love both programs! I will be having him come back to install solid state drives in my 2 desktop computers. If you need help with any of your electronics (computers, receivers, smart phones, smart lighting, TVs, Ring Doorbell) call him first! He is personable, honest, very reasonably priced and very smart. He is now my "go to" guy for electronics. read more

Andrew at ChapTech was fantastic helping me get set with Lutron Caséta Wireless In-Wall Dimmers (connected light switches - can control wirelessly in home with remote or via smart hub like amazon echo, and can control out of the home via app). Explained the process and made everything smooth and simple. Awesome way to be more energy efficient and have more automated control over my lighting. Also helpful with a number of other questions on what devices to get for specific needs, what things I could be using to make my tech needs run smoother, and tech help in general. Looking forward to continue using their services! read more

I needed to have a flat screen TV installed. The people at ChapTech IT were very professional they came on time and took care of my project very well. They even hauled my TV. I highly recommend them. read more

Kwang exceeded my expectations in every way. He was very flexible with my schedule, was prompt, professional, and precise. I ordered a large Samsung Frame TV that is more difficult than most to hang, but he executed it perfectly. Not only that, but he is very reasonable with fees. I will use him again and recommend him to everyone I know! read more

We've been working with ChapTech IT for a couple years now and we're always satisfied with their quality and level of service. Andrew fixed our computer and printer connection and since then it's been working perfect. His team also installed our new TV network throughout our whole house which includes five TVs, Sonos system and programmed a universal remote to control it all. I'm always extremely impressed with his quick response time, professional and knowledgeable service. read more

I had him install new 65" inch Oled tv with new sound bar, mount and Harmony universal remote. New blue ray and cable box had to be connected. My components sit in wooden cabinet with door so proper sensors must be installed. Andrews's estimate was very reasonable so I hired him. Showed up on time. As he started to work he encountered many glitches. He ultimately solved each of them but while solving them I started to have serious doubts about his know how. It took him longer to finish work, not his fault, but he did not anticipate some issues. Universal remote did not function as set up and he came over four nights in row to try to fix it with new problem next day. Found out that some of the small connectors were defective. Ultimately everything was set up as promised and we are enjoying new tv, Apple TV, Netflix etc. He lives close to my neighborhood in HB so he was able to run over on short notice. I will hire him again but probably won't watch him work because glitches made me question him unnecessarily. He is a nice guy. read more

We heard from neighbors about how kind and helpful he is (without being too judgmental about our lack of tech knowledge) and they were right! He helped update my mom's 2011 desktop mac and my laptop mac from 2012. He answers all questions and knows about EVERYTHING. If there is something he doesn't know (rare) he will take the time to research it and come back with an answer. He makes himself very available and gives out his phone number in case his clients have any questions. Also he's so easygoing and friendly so we loved having him over! My laptop and our desktop computer are running 10x faster and no longer have issues with iphoto (it got updated to just "Photos") or other apps that couldn't be updated. He really extended the life of our computers so I don't have to go out and buy a new one. I would highly recommend him to any family member or friend! read more

Best of the best!!! Andrew is so awesome, patient, and when I messed up my universal remote (that he just hooked me up with) he came back and walked me through it again. I can't say enough about his company and his character. Wall mounted a huge tv, helped with crummy wifi and streamlined everything. read more

These guys were so great! I highly recommend them. They were competent, efficient, expert, and highly personable/comfortable. My ex had the same projector and speakers installed into his apartment by a task rabbit and it definitely didn't go as smoothly or look as neat at the end. They patiently and clearly explained how to use the tech going forward. Very grateful to them for making my life so easy. read more

Good people, good service, and very prompt! Did what he promised, and everything worked out. If you want a reliable and fast service, look no further. read more

Brian is amazing, he clearly know what he's doing it and you can really tell that he just wants to help you resolve your computer issues rather than being lazy and pawning you off elsewhere or trying to get you to do more than you actually need. He was able to zero right in on what my issue was. Would highly recommend! read more

Andrew was so helpful in fixing my HP laptop that I had not been able to fix for years at other tech places. He fixed the laptop & also installed software on it. I was in a time crunch so i left my laptop with him & was able to pick it up at my convenience. My laptop works like brand new & is 10x's faster then before. I Definitely recommend & will come back for any tech services. Thank you!! read more

ChapTech IT came to the house and reconfigured my modem and Velop wireless system. The technician was friendly and answered all my questions and completed the work quickly. read more

My experience with ChapTechIT was a life saver. My dead external drive had a decade of pictures I really wanted to save. The tech was on time , stayed in contact while working on the problem, and finished in a timely manner. All that service for a very reasonable price. ChapTechIT is my new IT solution. Thank you! read more

Andrew and Scott installed a home theater system in my living room. They did a fantastic job, and were very knowledgeable about the work they were doing, as well as able to problem solve on the spot. Funny guys, too! I would definitely recommend their installation services to anyone looking to upgrade their viewing experience. read more

ChapTech IT terminated our entire house during a remodel (about 60 cat6 terminations). Their team was prompt and professional. We found a few missed connections and the brought a team back to complete them and retest all other connects to make sure that everything else was working. read more