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Chaparral Winds

5.0 (1 review)
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12 days ago

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Orchard Pointe at Surprise

Orchard Pointe at Surprise

4.4(12 reviews)
1.9 mi
24 years in business
Wheelchair accessible

I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

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Orchard Pointe at Surprise
Orchard Pointe at Surprise
Orchard Pointe at Surprise

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Moonlight Manor Assisted Living Home

Moonlight Manor Assisted Living Home

5.0(1 review)
2.0 mi

I have been the legal guardian for my great aunt for the past 3 years. I needed to place her in a…read morememory care facility. After visiting several, I placed her in a corporate run facility. After months of watching staff turnover, temporary staff, and what I thought was a lack of empathy for their residents, I decided to move her. My search began again. I visited several facilities but could not find one I liked. Moonlight Manor, an assisted living facility with 10 residents in Surprise, was recommended to me. I met with April, one of the owners, and she gave me a tour. She took time to find out about my aunt and her specific needs. Each resident has their own room, bathroom, walk in closet, and patio. They even have a beauty salon. Home cooked meals every day with fresh fruit and vegetables. Both owners, April and Lizzy, and the entire staff have been wonderful. Sadly my aunt passed away recently. They could not have been more compassionate not only with my aunt, but also with our family. We were able to bring in hospice and stay with her in her room. My family will be forever grateful for the loving care my aunt received at Moonlight Manor.

From the owner: As our parents started to get older, we began looking for the perfect assisted living facility…read more After touring several places, we never found the right fit for our needs. That's when we decided to open up Moonlight Manor Assisted Living. We wanted to create a place where our community could find the peace of mind they deserve when it comes to caring for a loved one. Here, it's our mission to fill our residents' lives with joy and make sure they always feel at home. To ensure the best, we provide our residents with entertainment, games, activities, and so much more. Plus, with private rooms, bathrooms, patios, and storage, we still try to offer a sense of independence. No matter what brings us together, you can rest assured that your family member is in capable hands. Stop by or give us a call, and let us show you all we have to offer.

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Moonlight Manor Assisted Living Home - Residents enjoying jigsaw puzzle

Residents enjoying jigsaw puzzle

Moonlight Manor Assisted Living Home - Resident Room

Resident Room

Moonlight Manor Assisted Living Home - Ten bed Assisted Living Home located at 15129 W Paradise Ln., Surprise, AZ 85374

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Ten bed Assisted Living Home located at 15129 W Paradise Ln., Surprise, AZ 85374

Avista Sun City West Memory Care

Avista Sun City West Memory Care

3.9(7 reviews)
2.4 mi

Memory Care...After a year being somewhere else we didn't realize how bad it was until she was in a…read moreplace where she was getting good care. Avista had little interaction with the patients. Caregivers on their cell phones, most of the day all patients did was sit and watch TV. She fell the first week there and was bruised all over her face and no one called us, so naturally we were upset, but instead of listening to us we were told "to calm down". The head of nursing never followed through with what she said she would do. There were a "few" caregivers that went up and beyond. They were lucky to have them. Kendra in Intake was very kind and interactive when she was there. The last straw was when we were told last minute on (New Years Eve) that we had to move her stuff over to one side of the room because she was getting a roommate the next day. Administrator Angela said she would come show us and help. Never showed up, and then it appeared no one ever moved in...No phone call, no apologies. Look around before placing your loved ones there. A lot better places in town. I 'm just sorry we waited so long.

This is another review. Prior to finding my mother another facility (see my previous review) my…read moremother was moved to another room over the weekend to a bed that had no call button for help. It was a single room but they moved my mother into it with another woman who was residing there already. A few days later, my mother fell again (Mar. 7 and April 2, 2023) and hit her head. We think she fell from her wheelchair.The newer staff were working but they cannot explain how she fell backwards receiving a cervical fracture. It looks as if they tried to pick her up but because of her weight she fell backwards. One of her pillows had blood on it and the other pillow was missing, probably placed under her head to stop the bleeding. I'm speculating here, but they don't know what happened to the other pillow. The Exec. Director claimed the new staff was trained to not move her. She was rushed to the Banner ER then taken to the trauma center 5 days later on Thunderbird when they had an opening and put in a neck brace for 10 weeks. She is still complaining of pain but at least she is alive. My mom is wheelchair bound and weighs 180 lbs and could not have fallen forward and then backwards unaided. I've attached a picture of her bed which was moved into a single room acting now as a shared room but her side of the room had no call button. They would not allow my mother's medical alert to be used while she was staying at the facility because they said they had the room call buttons. Oh, one last thing, when I asked to see the cameras in her room so I could see how she fell, the Exec. Director Angie told me they were not working yet in that room.

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Avista Sun City West Memory Care
Avista Sun City West Memory Care
Avista Sun City West Memory Care

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Chaparral Winds - retirement_homes - Updated May 2026

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