We absolutely love Palos Verdes, the staff is incredible. They care for the residents as if they…read morewere their own family. My mom's been there for 4 months now and I have seen how compassionate and caring the staff is, I highly recommend Palos Verdes. Once a month they have a family night and tonight they held a "prom" which was an absolute blast. I cannot say enough good things about Palos Verdes!!

Very good pricing excellent staff wonderful assistance. I'm very impressed with the help I've…read moreGotten from the executive director and the sales consultants.

We moved into a Villa for Independent Living in early August. We researched 9 local senior living…read morefacilities and The Montecito far surpassed the others. With its wandering sidewalks, lots of trees, a putting green, a doggie park, garages and meals that are out of this world...how can anyone complain? The staff is amazing - friendly and willing to help however they can. Housekeeping is wonderful too!! I am so very thankful to Carol, Heath, Edward and Oscar for handling all our needs related to moving in and making us feel as if we ARE AT HOME!! Much appreciated!

Montecito is a beautiful senior living facility! The staff is so wonderful and attentive to…read moreeveryone's needs. The front desk staff is really pleasant and so ready to assist when you walk through those doors whenever I have come to visit. I love the type of care the Seniors receive. They also have an amazing Bible study on Tuesdays which is good for their souls. I can't say enough good things about them. They always greet me with a big smile and conversation that it's obvious they truly care about people. There are so many good people from Housekeeping, Restaurant and Maintenance employees that I would love to recognize each and everyone of them for taking such good care of all The seniors that live here. I know I didn't mention everyone by name but want all of you to know how much I appreciate you and all that you do for the families every day. Thank you very much, from the bottom of my heart.

When I visit this place, it is for industry networking, but I am very familiar with this location…read moreand all of the other sister communities in town. They are all incredibly well run clean, and I have a high satisfaction rating from their residents. The food is always fantastic and people are always friendly. This location is independent living.

Such a beautiful property. Brandy, the Director of Community Relations, is the sweetest person too!…read moreShe invites us to these awesome events. There was a fun health fair where we got a ton of great information for my mom. We brought the kids to this adorable block party with oldies music, carnival games, and food trucks My mom just loved seeing all the fun activities available and beautiful rooms. We were able to eat at the bistro, and the food was amazing.

So we sold my dad's home who is widowed. He's 94 yrs old and still has lots of energy & even…read moredrives! Before I brought him here I toured 8 other Independent Retirement Communities, my plan was to take him to the top 3. He was smitten when we came here for lunch & a tour!! ALL the staff especially Tracy, Sara & Lourdes have been exceptional! So many amazing amenities and the dining room staff are super friendly. He now gets 3 delicious meals a day, a 24 bistro stocked with great options to snack on, his apt get cleaned once a week and his housekeeper Maria is super sweet! My dad LOVES his new journey here at Westgate Village!! Highly recommend for Independent Living but they also have an onsite clinic if he needs additional care!

My name is Paul Tillwach. I am the owner of A+ Movers in Peoria, Arizona. We recently had an…read moreexcellent experience with regards to moving our customer into Westgate Village! The staff was absolutely accommodating with the questions that we had, with regards to parking our truck at the closest entry door, the location of the closest elevator, and where the restrooms were! This facility is very clean, and had a great, fresh scent throughout the building.

Nice enough place. My mom and dad just moved in. We were warmly greeted first day by about 95% of…read morethe residents we passed by. Dinner was excellent. A major landscaping upgrade is underway, and a major café upgrade is underway. Overall nice interior. All staff were very friendly.

My Dad spent 5 days here at the skilled facility for respite. He did not enjoy the experience,…read morehowever I can understand that and want to give a fair review. My biggest issue, NO ONE and I do mean NEVER EVER does the skilled facility actually answer the phone, so there is no way to call and check in on your loved one if they aren't capable of answering/ calling you. Second biggest issue was medications, I was not told to bring the meds from home (I place that error on the hospice) but after he was there they requested the meds, so I drove there after work with the meds. The nurse on only took 2 or 3 stating they received the rest delivered from the pharmacy. I good, right? Wrong. The night shift nurse in day 3 calls me (Bless her) and says, hey did you know we only have some of his meds? I drive over and bring his meds again. When they sent him home, didn't send all the meds home, lol had to drive over to pick up and 2 of the med bottles were lost forever. At this point i want to mention it's a 45 min drive from my home one way, blah. He did have a fall at the facility, while using the restroom alone. No real injuries and they did notify me (The nurse used her personal cell so she did answer when I returned that call)! Facility was clean and the room spacious, but the respite stay was not restful for me.

I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

I just moved into Vista Del Rio three days ago and the caregivers had my whole room put together…read morelast than two hours after I moved in this place is great they make announcements about things that are happening. They send text messages about things that are happening. They have a great program with their activities. There's program from 8:30 in the morning till 6 o'clock at night. You couldn't have an activity. They have aqua aerobics which I love and it's great. I have a great room that's fully remodeled 890 ft.² and I love it. It's beautiful everything about this place. It's beautiful. They remodeling everything on the outside and the inside the remodeling all little rooms so it's great. It's a great company and I have had nothing but positive to say about this place

This is a friendly community, and for those fortunate to have refurbished rooms, the accommodations…read moreare nice. All-in pricing covering everything is attractive and ideal for budget-focused seniors. The staff are all very nice but there has been lots of turnover over time. The one drawback is that the food is awful. The chef has a big ego but produces poor quality food. Poor planning results in food not being available so menu changes are constant. The food is very heavy - both lunch and dinner are hot and heavy meat dishes while it is 113 degrees outside. Some wrap sandwiches and light salads for lunch some days would make more sense for summer. People are very unhappy with the food quality, and the director does not hold the chef accountable to correct the problem. The company's sister property in Glendale has much better food and the kitchen there is run by a professional chef who takes the resident feedback seriously. Please fix this problem and do better for us seniors who have to consume 3 meals a day at Vista del Rio. Note - posted under an anonymous name to protect resident privacy.

Beautiful grounds, large rooms, attention to detail, and family owned (private). Food is amazing…read moreand they go out of way to serve.

My mom moved here in October. She is a good cook and was really worried about how good the food…read morewould be. She loves it! The chef has frequent meetings with the residents and they are allowed to offer suggestions. All of the staff know all of the residents names. The staff seem to truly enjoy their jobs. The grounds and the apartments are extremely well cared for. Any time my mom needs something fixed or hung on the wall, maintenance is there in a timely manner to assist her. I can't say enough good things about Wooddale!