The prices of the products are excessively expensive and the staff has 0 stars in customer service. They have a bad attitude and as a customer who entered the premises for the first time, I wanted to run away and never return. read more

I ordered a $85 cake three weeks before my party..when i arrived to pick up my cake they said so sorry no cake.......no explanations, they couldn't be bothered to give me a call and save me the drive. You think they'd at least offer a couple of cupcakes or cookies for my horrific experience there. NADA no apology NADA Stay far away from this place and these people. They could not have cared any less about what this did to me and the 30 kids at home waiting for cake. THEY DONT DESERVE YOUR BUSINESS read more

This is an amazing Peruvian Pastry shop. My friend, who is originally from Peru, ordered her Baby Shower cake there. And it was the best cake I have ever eaten in the United States. It was a "Torta de Tres Leches" or "Three Milks Cake", it was just so soft and smooth and just a-ma-zing, the texture melts on your tongue like ice-cream. I still remember it. Well it's true girls usually love cake. You can tell that the store is loved by the local Peruvian community. It was packed when we came to pick up the cake at the store. They also sell their traditional drinks, like blue corn juice and Inca Kola.(Really nice). If you are not familiar you should stop by and give it a try, totally worth it. read more

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The device is ok the prices and quality not that good. If you use your credit card they charge no matter how much you spend. And always change the service fee which also changes done days 1.50 last time I went there and spent 63. They charged me 2.50 device charge and the owner looking at papers would not even look up at me as I complained to the employee. read more

This bakery store used to be the best years ago with delicious Peruvian sweets. BUT the sweets that I bought today, 11-16-22, mil ojas and pionono were not good and expensive. The mil ojas was not fresh, tasted old. The pionono had very, very little caramel and tasted dry. Sadly, I do not recommend this bakery any longer. They need to get another baker to improve the taste of their products. I wish them luck if they continue this way. read more

Used to love this place & their cakes but yesterday I ordered a chocolate cake with strawberries for niece's birthday. The cake was so hard & dry it was so embarrassing giving that out to my guests. Honestly felt like I was eating sand! DISGUSTING Customer service as well was horrible, my boyfriend went in to pick up the cake and got attitude from the lady because we didn't have the copy of the order receipt they give you when you place the order. This was definitely the last time I'm ordering from them. read more

This is my favorite Peruvian bakery, yet today when purchasing a small round cake for my aunts bday. The girl purposely gave me the wrong cake, I did not take notice until we sang Happy Birthday, we noticed that it was the tres leches cake which I did not order! I specifically ordered the strawberry and peaches cake. I've been a customer for over 15 years, and this facility lacks in customer service!! read more

I got a fruit Custer bday cake today. Got home sang happy bday and cut the cake What a disappointment ... The cake taste like "refrigerator", the fruit none existing (only on the center two halves strawberries and one half of canned peach. All it had was a heavy cream frosting all over. Their cake were so fresh and light and not to forget the fruit inside. Never again. And in top of it very expensive. Shame on them read more

Chantilly Bakery - Where is the fruit and it had a refrigerator flavor. Shame shame. Don't buy cakes there. This one was old and expensive - Bakeries Near Me - Passaic, New Jersey

The owner's wife old lady behind the counter has no customer service manners,rude and arrogant and for those reasons I'm out.

My family has been ordering cakes from this place since I could remember. Back in the day the cakes used to be moist and filled with fresh fruit. Unfortunately, times have changed and so have their cakes. I ordered a cake for my birthday and mind you it was a big cake which cost about $60 including decorations and other stuff. I was very disappointed. None of my guests liked the cakes and it was left to sit there until it went bad. Singles slices of cake are pretty good but a bit overpriced. The other pastries are alright but you can get croissants and muffins anywhere else. I do have to say that their sandwiches are actually okay. I recommend sandwich de aceitunas and also helado de Lucuma. The food is alright and the service is not so great. Some workers are actually rude. read more

we only go to this place IF EMERGENCY!!!! .... sum of their bake good are no longer fresh (same day, like the bread) and they've messed up on couple of my orders. PLUS, some of the goods are WAY OVER PRICED!!! ... don't mind paying extra for QUALITY! but they've lost their touch. PLUS, the staff is not pleasant - everytime i go in there ... NEW girls ... NEW ATTITUDE. No thank you! read more

I just bought 5 pork tamales and 3 of them were rotten...i called the store to tell them and they said they just made them ...watch out for food poisoning in this place . read more

If you like to get verbally abused when ordering a cake, Go ahead. Disgusting attitude and be careful you do not show 15 mins early to pick up your order you will get yelled at. Do not ask questions about their products she will roll her eyes and insinuate you are an idiot. Take your business else where read more

Best bakery around! The ones who love this place are too busy enjoying the wonderful desserts they make! While the bitter ones with bad tastebuds take the time to write nonsense. Go in and try everything! It's all amazing goodness. read more

If you are looking for a good bakery with good customer service, please turn away from Chantilly in Passaic. Not only did they create my cake incorrectly, but the lead baker (an older heavy set lady) was rude from the moment I walked in all the way until I walked out the door. She was initially mad because I didn't speak Spanish, so she continued to make comments thinking I didn't understand, but my fiancé is Spanish and I've learned a few things where I can make out what certain words are. She made a comment referring to me being a "terrorist" because of my beard and ethnicity which was completely uncalled for. And she continued to refuse to even speak to me regarding my cake. Her own coworkers and other customers in the store all were in shock from the way she treated me. After spending over $60 for a basic tres leches cake, they didn't even add the fruits on top which is why I paid extra, saying I never clarified that yet the receipt clearly showed strawberries and peaches on top were very important for my mother who this cake was for. I kept my cool because I didn't want to make a scene in front of other customers but I WILL NEVER be coming back here and I advise everyone reading this review to look elsewhere for better cakes. Lakeview bakery is 10 minutes away from this bakery and id 100% recommend that one over this. read more

This bakery n owner are very expensive n terrible service. We ordered a cake for my mothers 79th bday. When we tried to cut the cake for her birthday it was his hard as an old stale piece of bread. The girls at the counter would not help us all they did is lean back on the back counter. And said that the owner was the only one that can respond to him. All we wanted was a fresh cake not that old stale cake we received. This will be the last time I ever go to this bakery. Plus that the prices are out rages read more

Great Peruvian bakery. Delicious desserts and ice cream. Didn't have to wait very long for walk in order of a birthday cake.

Went to this place to get a tres leche cake... it was recommended by a friend. Worst customer service I have gotten in my entire life ! They allowed about 10 people to cut in front of me while I was in line ... when I finally said something about it they tried to ignore me and say the line was somewhere else... when the place was not busy at all when I first got in.... finally another service representative came and was about to take someone else !!! Then I said I'm on line first !!! that's when she finally took me... then I picked my tres leche cake and the lady was about to grab one in a box for me when another representative said behind the counter to give me the one on display... when I heard that I said I want the one in the box so don't you give me the display one.... in the back you can see that they were complaining that I wanted the box one instead of the display one .... they thought I didn't speak Spanish, but I do.... never never go to this place especially if you don't look Spanish, they treat you like sh*t Then I picked some candles and another rep took them for a different customer !!! Worst service ever One star is a lot for this place Deserves 0 read more

Seriously how rude can someone be? I ordered a cake for my son's 12th birthday 3 weeks prior to the party. I today I go to pick up the cake at 4 which was the time agreed upon with the manager. The cake was not ready when I got there, I had to wait 25. For them to put an edible cake topper I brought in 5 days prior to the party. The cake itself looked ok. The biggest disappointment was when I cut into the cake. They gave me something I had not ordered. A really moist cake (3 leches) With Bavarian cream and peaches. I was upset but I gave the cake to the kids because everyone was sitting around waiting for a piece. Not one single child ate the cake and only 2 adults ate cake. It was a bit embarrassing. I decided to call them and speak to a manager. I explained the situation to the manager and she quickly started yelling at me that she wasn't going to give me a refund. She didn't aologize for the error that was made. I told her I don't want a refund I Just want you to make me a new cake. She stAted that either way she was losing money. But I lost 35 dollars on a cake that went to the garbage. She then tells me that if I Want a refund I would have to bring my garbage bag and the rest of the untouched cake. I was so upset I grabbed my. Garbage bag and the left over cake and headed to the bakery. Once I arrived I went to the counter and she had two men waiting With her and they quickly got between her and I. She didn't look at me she took the left over cake checked it and handed me my money. Once again apologies were offered. I left my garbage bag on the floor and I left $5 on the counter for the two pieces that were actually eaten by the 2 adults. Once I left I used the money to buy the kids pizza since the cake was such a huge disappointment. read more

I've been a customer for years, because their product was good but their customer service is the worst. The last time I went for a cake, the person who was taking care of the order overpriced the value of the cake, plus the product it was not the same as it used to be. I will definitely not going back at all. Bad product, and the worst customer service! read more

I ordered a chantillin cake, from the place in passaic nj....everybody at the party was highly disappointed. The cake tasted old will not recommend. I miss the place in totowa nj...their cakes were excellent and never complained. However, this place should be honest with their customers and stop giving a weeks old cake. We will never order from these people ever again. Good luck to all. read more

We ordered a cake for my mom's birthday and it was not as expected. I actually couldn't believe it was from this bakery because years ago they use to make their cakes really good, and now it's a huge downgrade. The cake looked well on the outside, but cutting into it, it wasn't good. It wasn't moist in any way, it was pure dryness to the point where it made our throats dry, and cakes shouldn't do that. Like I said before, they use to be really good at making their cakes, but I assume because they got more attention, good reviews, and clients throughout the years, they just probably don't care anymore on the quality of the cakes they send out. In the long run, if having more business really affected on how they make their pastries, it wouldn't go good for them too long. Eventually everyone will have no choice to take their money elsewhere. read more

The desserts here are ok but not the best. Today's cashier was rude and nasty. She tried to shove all the sweets in one box and refused to give me another box. All the sweets got squished and some stuck to the box. I had to stop her from ruining them worse and she got mad and rolled her eyes. She didn't even bother to apologize and when I asked for a bag she said they didn't have any when there were a bunch behind her. Don't recommend to anyone. read more