I'm from out of town for family business for 3 weeks and needed an adjustment. I go back home once…read morea week for maintenance. Dr Tom took me as a walk-in. He took his time and figured out the problem with gentle manual manipulation. Loved the massage chair that helps to prepare your spine for a more successful adjustment. Dr Tom and Ann is great!!

I called and asked if they were accepting new patients. I was told "yes". I asked if they accepted…read moreBlue Cross Blue Shield. They told me that they did. I asked if I could book an appt. they gave me one the next day. I asked if they needed my name or insurance information. The man told me "no, just your phone number". I thought that was weird, so I gave them my phone number and name. I arrived the following day for my appt and asked the girl at the front desk if I was suppose to sign in. She told me "yes". I asked if she wanted my insurance card and she said "oh, are you a new patient?" I said "yes". And she asked for my insurance and ID, then handed me new patient paperwork that appeared to have been copied way too many times because it was hard to read. I filled out the paperwork and handed it back to the receptionist. The doctor came out in a ball cap, polo shirt, shorts and dirty shoes with what appeared to be no socks. I was thrown back by how unprofessional this establishment was and how disheveled they doctor appeared. When I got in the room the doctor told me that he does not take any insurance and asked me what my copay was and told me he would just charge me my copay because he wanted to make it affordable to me. He then told me that he doesn't take x-rays and he could start cracking on my back if I wanted him to, then all of the sudden got excited about ultrasound. He brought me to another room where his 1980's looking ultrasound machine was located. He took his "bowl" that appears to be, what I believe was a bleach bottle that had the top cut off, put some stuff in it and went to warm it up. Then he did this ultrasound/shocking thing on my low back. Surprisingly it helped, but I felt fairly uncomfortable the entire time. When he was done he suggested I buy a "train ticket", which I believe is a 4 visit package. I asked to just pay my bill and since I'm so nice, I just scheduled a follow up appt. with every intention on cancelling it the following business day. When I asked how much the visit was, they charged me $40, instead of my "copay rate". I am extremely dissatisfied with their customer service, professionalism and cleanliness. I wish I was a little more verbal from the start. I should have walked out as soon as the receptionist didn't even ask for my name or knew that I was a new patient. That is my fault, but I most certainly will not return or recommend this office to anyone.

Jessica - was amazing, she made me feel comfortable and educated me on the type of care I would…read moreneed for a successful recovery. She wasn't afraid to say 'I'm not sure, let me study up on that a bit more and get back to you."

In just a few visits, Jessica has pretty much cured what seemed to be an intractable problem with…read moremy neck and shoulder. Way more helpful that chiropractic care and massage therapy, let alone visits to my primary care provider. She is caring, capable, friendly - and very good at what she does! The office is light, bright, very clean and well run.

Waters Edge Day Spa in Richland sold my husband a gift card in fall of 2021 for a couples massage…read more At which point they knew that they did not have the staffing to accommodate that- I know because I immediately tried to book it. For 2 years I've attempted to get on their books- Ive done the whole waiting for them to open up the schedule and I've never been able to get in for a couples massage let alone anything else that they offer. I spoke with Rebecca today and was told that I just need to keep trying when their books open. After 2 years of trying, my guess is that it's not going to work out. Not to even mention the fact that getting a massage shouldn't be this difficult. She eventually hung up on me when I didn't accept 'you've had more than a year to use this gift card' as an answer. My advice? Try one of the other masseuses nearby and skip even attempting with this one. Does anyone know of any way for me to get my money back?

Highly recommend booking with Rebecca. I've been a faithful customer for a couple of years now. She…read moregenuinely cares about your wellness and experience. Her presence is calm and comforting. She specializes in Ashiatsu which is incredible - especially if you enjoy or need deep tissue massage. This style of massage works at the deep tissue level with less discomfort than traditional deep tissue massages. It's helpful for chronic conditions and the release of stress and tension.

Miracles Do Happen!! My 40-year fitness career has been…read morespent teaching my clients to strengthen & stretch their bodies, and to learn how to overcome or modify for issues such as injuries, joint replacements, disease or illness. I am no exception having been permanently injured in a car accident involving a semi-truck! I have spent the last 33 years dealing with worsening chronic neck pain, impingement, ROM issues, and general weakness & dysfunction that continued to make working harder and harder. I regularly use chiropractic, massage, exercise, Reiki and various medications for inflammation and/or pain. These all helped in various ways but were all temporary at best and continue to be a costly temporary relief. In my heart of hearts, I knew surgery was looming in my future. Upon learning about "Superconscious Reprograming followed by Direct Divine Healing," I felt this could be the answer/therapy I was looking for to finally fully heal! Shannon and I met over the phone to discuss what I was experiencing and wanted to have change. That was it. The very next day around 4:30 pm, I received a text from her that simply said, "In case you're wondering, that was me." I took pause and noticed: I didn't feel tired (I was about to teach class #6 of 8 that day), felt alert and energetic, but more unbelievably, I WAS WITHOUT NECK PAIN OR DISCOMFORT, for the first time in I can't remember!!! I was flabbergasted! As I returned home that evening, I was still energized and no longer felt the need to spend 3 hours sitting in front of TV while my body recovered & rested. The following day, and all the days since then I have been "testing" the Superconscious Reprograming followed by Direct Divine Healing's "hold" on my neck. There are things I can and should no longer do: physically spot or lift people, physically demonstrate certain exercises, move equipment, etc. I have to say, now when I do those things that would normally send my neck into an "episode," it will get a bit stiff and sore, but now the feeling lasts for only 20-30 minutes then goes away. Normally, I would be vomiting and bedridden for about 18 hours until the pressure & inflammation would finally release. For me, IT'S A MIRACLE!!! I'm out of pain and discomfort. I have way more energy. I'm more alert. And I find I'm much more creative and getting even better at my business. Surgery is no longer even a blip on my radar. I have since referred my son and several of my friends and clients to Shannon. She and the Superconscious Reprograming followed by Direct Divine Healing is the REAL DEAL!

Shannon is a true healer in every sense of the word. My life just wouldn't be the same had it not…read morebeen for her. She is a gifted Reiki Master and a special teacher. Anyone and everyone should take the opportunity to work with this lovely soul.

Moon and Johnny always do the best job and are SO friendly. I have recommended this place to so…read moremany friends and they have all enjoyed it too. Quick and stellar service, I will continue to come here for as long as I live in the Richland area.

Wonderful customer service and beautiful work. Both Moon and Johnny are fabulous at what they do!read more