Let my wife walk out with damaged shoes and would not let her exchange next day. Poor example of Chanel's generally outstanding service this location hires amateurs that smell of cheap cologne and attitude of a common Une femme paresseuse read more

I don't get it, or maybe I do. Most companies focus on making it simple for customers to purchase their products. Chanel does exactly the opposite. In fact so much so, that I suspect its a way to "create" demand. By keeping supplies and accessibly low. EVERY competitor will take your order over the phone. But not Chanel, you not only have to come into the store so they can try to sell you stuff you don't want, but you have to make an appointment weeks in advance to do it. It's a joke. May work for some, but I'm headed elsewhere. Trying to get a specific product was so difficult, they converted me from a loyal customer of decades to a "Hell no!" never again. Armani, here I come! read more

I love this store. I have been here multiple times when I both lived in Orange County and even now that I'm in San Diego. The employees here are always super nice and patient here. The sales associates show you EVERYTHING that they have and don't pressure you to buy. You are welcome to try on different bags and I've always been offered bottled water. I don't know why or how some people get rude service because I've never experienced that when I'm at Chanel. I know places like these can seem really intimidating but I've yet to experience any bad service when I'm at Chanel. Plus the selection is awesome here; I can't find anything that I like in San Diego because they only have Chanel counters there. I'm definitely going to make a WOC purchase next time I go here! read more

Terrible customer service. Why waste your time standing in line at this boutique when you can be provided great service at Neiman's Chanel in Fashion Island. Stopped by today to purchase shoes. For the manager reading this review, you know who we are. Do not spend your money here. Until the staff learns to provide service fairly to all ethnicities they do not deserve my money. read more

Grateful for Tyler (my SA). This is my second time reviewing this boutique and the first one wasn't so pleased. Tyler made it a lot better this time. She's awesome and totally took care of my friend and I. And when I tried coordinating for another visit with my close friends, she reached out to Christine--client service manager, who gave us the approval to come in ( due to strict adherence with social distancing they only assigned at least 3 people per SA). And no matter how busy she gets, she'll reply to text messages and will answer every queries I have. Thank you Tyler for the great experience we have had and I super love my Classic quilted lambskin double flap in white with gold hardware -- in celebration of my 17 years as a Nurse. I got tons of compliments. read more

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To Chanel SCP: Please train your employees to be pleasant with customers and to ensure shipping & billing details are spelled CORRECTLY, because you just gave me a day's worth of anxiety for no good reason. I had such a anxious experience with Chanel this past week. 1. I went into Chanel SCP knowing what shoe & size I wanted to buy. 2. They didn't have the size I needed in stock, so they recommended to ship it home (Chanel does not ship to store anymore). Since Chanel requires a signature upon delivery, I shipped it to my work office (literally 200 feet from SCP). I have never had any issues shipping important documents or packages to my office, and nothing ever gets lost or stolen. 3. They gave me a slip to fill out my shipping & billing information. In shipping, I wrote my name and my office address (obviously). I used my boyfriend's card to pay for the shoes, so his name and billing address went in the billing address section (obviously). They also took an imprint of his credit card to store. I put my email address, my phone number, and my name as the main point of contact should any questions arise. They did not give me a paper receipt, as the card will be charged upon shipment. An electronic receipt would be emailed to the email provided. 4. Around 7 hours later, a random associate from Chanel I never interacted with texts me saying the shoe size is unavailable, but another width of the same size is available at a different Chanel location. She was so unclear with her words that it took us a few back and forth messages to understand that I was still able to receive the same size but in a different width (which would be fine). 5. I asked for an electronic receipt, as my boyfriend's credit card got charged. She said the electronic receipt has already been sent to the email I provided--I did not receive anything. I asked which email she sent it to, and she gave me my email with TWO LETTERS MISSPELLED. My penmanship is incredibly legible, and she misspelled O for a D, even though there was another O elsewhere in the slip that looked exactly like it (and she spelled that correctly). So she took a picture of the receipt at Chanel texted it to me. 6. On the paper receipt she took a photo of--surprise--another mispelling! First, the receipt was for my boyfriend, whose name was at the top of the receipt, MISSPELLED AGAIN even though she had a credit card imprint of the EXACT SAME NAME in front of her. It is not difficult to double check your client's name to ensure you have the correct spelling. It's NOT that hard. 7. Great, the shoes shipped and were going to arrive at my office Tuesday morning. Yay! While checking the status of my package at 10:05AM, the Fedex page said it had delivered at 10am and signed by a J.GRANT. 8. Oh no, I don't know a JGRANT at this office, and my receptionist said a package hadn't come in for me. Apparently sometimes packages get sent mistakenly across the street because we have the same unit number, so I walked over to ask--not there! I asked the office management building to do a search of anyone with the last name Grant--no one there! Panic began to rise, these are some expensive ass shoes, and someone had signed for them. I'm OBVIOUSLY going to panic. I contacted Fedex for 3 hours to figure out where my package went & they ended up making a trace case to find it (after 3 hours of speaking to them). 9. I received a call 5 hours later saying my package would be delivered the next day, and that the reason why I didn't receive my package is because IT WAS SHIPPED WITH MY BOYFRIEND'S NAME, and NOT MY NAME. My receptionist does not accept packages of people who do not work in this building, for OBVIOUS reasons, so it makes sense that she rejected it. This made me so angry--what is the point of having a section for billing & a section for shipping, if you're going to flip flop the names? He had a different address in his billing, and yet his name came to the shipment address under my name. None of this was Fedex's fault, because they had been given the wrong name to begin with. Chanel had given me 10 hours of anxiety, just because they couldn't double check the name of the billing & shipping details. You bet I'm writing this to corporate & also phoning in to discuss with their store manager. I'm not expecting anything from it, but it's an issue to raise if I'm receiving poorer customer service than Amazon, Fedex, Cox, AT&T, and other platforms notorious for wishy-washy customer service. This is Chanel. I'm not buying $50 shoes, I'm buying $1500 shoes. I expect a much higher bar to be set for this brand's employees because it is a brand that I respect and love to wear. So please reflect that in your customer service, and ensure that your employees are capable and competent to be able to read & transfer correct information. It isn't that difficult. read more

Dear manager, I walked in today and I experienced the most laziest sales associate I've ever seen in my life. My experience was Excruciating. Not very helpful not accommodating, with zombie like replies. When I want to go in there and purchase $25,000 worth of handbags I expect at least to be Shown the colours that are available. Expressionless... LAZY ATTITUDE. I do not want to spend $25,000 and remember the experience every time I wear my handbag. The boutique at Neiman Marcus at fashion Island is amazing! Learn from them! I will not be purchasing from the south coast store any time in the near future! read more

Courtney Van is not an enthusiastic AS. The store didn't have the size for the sandal I want, thus, she ordered it and I paid online. After 2 days she texted me that Chanel canceled my order due to the reserve list. I texted her back and there was no response. I went to Chanel store in Beverly Hills to buy it in store and the AS in there was very friendly. He told me that he can order that sandal online because it's new collection and he was surprised when I tell him what happened with Courtney. I went to fashion island and it's available too. Anyway, I got my fav sandal but kinda disappointed with Chanel store in South Coast read more

Luv this place! PJ Rosa is so sweet and helped me to get my classic jumbo purse I enjoy the atmosphere and shopping here read more

Chanel - Women's Clothing Near Me - Costa Mesa, California

I was nervous based on the reviews but maybe it depends on when you go and who you get. I worked with Lucy and had a very pleasant experience today. Got there around 11:30am with a 20 min wait. This is my first Chanel purse purchase and I walked out with a beautiful medium flap purse. Lucy was so gracious as she showed us different bag styles and explained how to care for the bags. I am glad we worked with her and look forward to more purchases in the future! read more

You wait in line 20-30 mins and then the staff is not very friendly. I wanted to look at some items but the sales girl was not interested in showing me anything. She didn't even want to give me her card so she can assist me in the future. I live 2hrs away. Louis Vuitton definitely does it for me. I went to Chanel Neiman Marcus and guess what? They gave me their card to assist me through text in the future and ship items to me! They also had the items I wanted! In fact I got their when they were closing and still helped me so I can shop through text. I'm getting my items shipped to me! read more

This stores staff have a very different tone if you go back to them with a return or defective product within even the 14 day return or exchange policy. They make it very difficult and stressful with 4-5 managers coming to you and then saying corporate has to approve exchanges via emails. Products can take up to 12 weeks for repair? They won't even exchange same product for an identical one at the same store. Bottom line it's not a friendly store. Employees are cold and dismissive! I wish our experience was different! Going to a high end boutique should be a special experience when you spend hard earned money , unfortunately Chanel South Coast Plaza wasn't that pleasant experience! Maybe it was just a bad day to visit, but I hope other customer's experience different. read more

I purchased a clutch here. It fell apart and the inside zipper broke after 6 uses. This is a poser brand and no longer luxury. They are nice when you spend thousands but as soon as you have a problem with a bag that is brand new they treat you like garbage when you expect help fixing your 5K bag. Go to LV if you want a quality luxury product. Chanel is not what it use to be. read more

Negative stars!! COURTNEY sales person should be fired. She lacks customer service & she is lazy. She did not tell me to open a profile while I was in the store. I texted her I wanted to purchase some earrings she said I can't help you since you don't have a profile you need to open it up in the store. I said why didn't you tell me when I was at the store. She made up an excuse & said it was a month ago. That's that I call horrible customer service. I drove over an hour away to visit the store & she wants me to waste my time to drive there again. Come on customer service 101 she should have asked in the beginning. Never will go back there again! read more

Yesterday, I finally bought my first Chanel bag. There's been mixed reviews about this boutique, but I took a chance and drove the 50 miles. I arrived at 11:00am and luckily there was no line yet. I was greeted by a friendly SA (Christy). However, she had appointment that was coming up, so in short, my friend and I ended up with a couple more SAs. Alexandria and Craig was very kind and patient with us. They showed us many items from bags to perfumes and jewelry/accessories. I appreciated that I didn't feel pressured or hurried since this is a major purchase for me. I also loved how they wrapped and boxed our items. Overall, it made my shopping experience feel special and pleasant! read more

Chanel - Love my new heart bracelet - Women's Clothing Near Me - Costa Mesa, California

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They sold me a used bag and when I brought it back they said they showed noticeable wear and I never had the bag out it's original packing nor have I used it. They wouldn't issue me a refund for a used bag that I paid full price for. I've heard this boutique treat blacks different and one gal that used to work there said they've sold used bags and fake bags a few times. It's easier to get over on lower class people because in this store. So be careful. I filed a complaint with corporate and they didn't do anything but say sorry we can't help. I also filed a complaint with the BBB because it's not right that I pay $5400 for a used bag. read more

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0 stars if I could. Bought earrings from the SoHo store in August & they broke THREE times. Each time instead of taking ownership, I was blamed & asked if I mishandled them. When they broke the third time, I was finally granted a refund (only bc I reached out to corporate). I get to the store to return, the manager was rude, condescending & had no idea about my case. She explained I'd be given $400, instead of $435.50 bc that's what corporate issued? Not sure who the tax goes to but I expected better customer service from such a prestigious brand. Their staff needs better training, & I highly advise everyone to spend your money on another luxurious brand. read more

Out of all the Chanel boutiques that I've shopped before, this location is my favorite. Everyone here is friendly and my experience with Courtney Van has been exceptional. She makes it fun and easy for me to shop there and is so enthusiastic about the house. Her enthusiasm is contagious and it makes me want to shop more than I should! read more

Christian in Watches and Fine Jewelry is a life saver! I've purchased several watches from him over the years and when I had a repair request recently, he went right to work. After taking a quick look at my watch, he said "no problem" and fixed it on the spot. Now THAT is some excellent customer service! Tip: check-in with the security guard outside the door and say you're there to see Christian, they will let you in right away avoiding the long queue. Merci Christian! read more

Made an appointment with SA Yufei to visit the store with my friend and it was such a fun and pleasant experience shopping with Yufei! He was very patient and accommodating to our requests and did not mind going to the back several times to clean a couple of the handbags we were eyeing at. My friend and I had so much fun talking and laughing with Yufei and we definitely did not feel any pressure to purchase anything but in the end, we were happy to have made the purchases with Yufei! Impeccable customer service and definitely will be shopping with Yufei going forward! read more

I had terrible experience with the SA named Amy Kim this weekend. She made a rude comment on my age and appearance. She also pushed me to buy something I don't want. All the merchandise she brought out looked terrible on me, yet she insisted I should get them because they'll be gone in an hour. I felt extremely rushed through. This never happened to me at this location until I met her. I literally waited more than an hour outside and was only able to browse the store for 10 min. If you'd like to shop at this location, make sure you make an appointment ahead of time to save your time, also to avoid Amy Kim. read more

Thank you for an amazing customer service and fast shipment. I've got my Chanel package very quickly, I absolutely love it and can't wait to wear it read more

Train your employees! No manners at all, very rude. Is it true that only those who have spent a lot of money are customers? Is it worthy of being respected? Shouldn't I just buy a bag or accessories in the store? If you think it's cheap, why do you sell these things in the store? read more

The security guards in front are horrible and unfair they don't let the correct people go in and they favor friends and family it's not operated correctly. Or managed. For being Chanel you would think they would have the correctly formula down already. This was always my go to store to get product from but last time I will enter this location. Poor management and training read more

Could they have worse service? I alwayssssss, ALWAYSSSSS, ALWAYYYYYYYYYYSSSS get ignored. SO what if I'm not an OC MILF?! It's not like I walk into this store wearing sweats and a dirty undershirt or anything! I come in wearing nice clothes, holding a nice purse. But still I get attitude when I ask to look at something, or even ask a simple question. When I finally get the guts to buy my first chanel (I've talked myself out of it many times) I will take my business to the chanel boutique in Bloomingdales! The ladies are so much nicer in there! They let my try on every bag and walk around and they always tell me all the info, without being rude. So don't waste your time, if you want to buy a chanel purse or such, go to bloomingdales. read more

I purchased a purse here last year which I love and my salesperson was super nice. However, most of the time I come to this shop and I can barely get any type of service. It's a shame since their selections here are so much better than what we have in the bay. They have so much demand from the customers, some of the sales staff just aren't compelled to really wanting to assist since the products sell themselves. I ended up having to purchase my first bag in SF since I had zero luck at this South Coast store. read more

After weeks of stalking every Chanel store in southern CA, I finally got my black jumbo (gold hardware) today. Yay. Ok, I seriously called all the stores each day to see if they have my bag in stock. My mom and boyfriend said that they should change their names to CHANEL to get me to call them that often. Ha! Fat chance! Anyways, the SA that helped me was Sirosh and he is AHHHMAZING. I live in San Diego so I had to drive all the way up to SCP. The moment I saw Sirosh, he made me forget the long and awful drive. He was so down to earth and funny. He let me unwrap the purse to look at it then carefully wrapped everything back up for me (literally took 15 minutes to wrap everything up). We talked about everything in the world--and I learned he works at Disneyland as one of the performers. How cool is that? Come on now--a disney performer wrapping up my Chanel purse for me = magical. So yup, I definitely recommend Sirosh for your A+ Chanel experience! =] read more

Chanel - Jumbo flap bag in caviar with gold hardware - Women's Clothing Near Me - Costa Mesa, California

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I don't know, why 4 stars, maybe because I just like Chanel purses. I don't have a Chanel purse or any kind of luxury purses, always just hoping to own one someday and keep window shopping. HAHAHA My visit on the last Sunday, this place was packed like a Coach or Tory Burch store in Outlet malls. Nothing like you grab a chair, and chit chat with the SA and browse items you are interested in... I walked in, wondered around for about 5 min, tried to grab a chair and hoped someone would notice me, because this time, I actually visited to buy something! My shopping style is like a man, I normally know what I need, so I go to the store, ask for the item I need, if it is in stock, I buy it and leave. No browsing, see if anything is cute that's out of my shopping list and maybe impulsively buy it? That's not gonna happen. People always think I like fancy stuff, buy things here there, worry about credit card bill later?, in reality, I am the total opposite of that. So finally someone noticed me and I asked for a certain type of wallets, I took about 2 minutes to browse all the similar wallets my SA brought out, picked one, and was ready to pay. I could have left faster, but my SA took a little long time to count all my 100 dollar bills and got a bit confused calculating...other than that, my shopping experience here was not bad. I haven't been to other Chanel shops except the little boutique inside Blooming Dales near by, it seemed this location carries enough items to choose from, and interior of shop was pretty. Purse section was so crowded whilst Jewelry, and other exotic line sections are all empty. Hope I can come back soon to buy a classic bag! read more

What a joke I tried making an appointment to purchase a $8,000 purse and they told me on the phone I couldn't come in I had to do walk in only. Walk in only isn't an option so they do not make it easy to get one of their bags. It's insane to me they are okay with losing business. Asking so many questions for what? I sound young so it seems they were judging. I have more money then anyone there works their which is so funny to me they are controlling me coming in to purchase. Crazy world we live in. read more

Oh Yes I fell in love with Chanel not in America but when I was in Europe I guess it was all the glamour ads and nice amazing beautiful stores that drew me into it. But I never really paid much attention to any of the items. I had bought my necklace in Italy and within a few months it had broke off into small pieces. It was a long pearl necklace which I loved dearly and had to get it fixed. So I went to the Costa Mesa Chanel store. Immediately I was helped and was getting service for my broken necklace. I have to say even though I had an experience of something breaking I still am a fan of Chanel and do appreciate that they got my necklace back in shape and looking brand new. Only slow part was the 6-8 weeks of waiting which I actually couldn't since I was going off into another trip. I put all my bff's information down and they called her right away after it was ready to get picked up. Luckily it didn't cost me any extra money. I am pretty happy about that part. read more

Horrible experience! I arrived at 10am when it says they open. A lady employee purposely ignored me after making sure the door was locked. I have done a ton of research on the purse I wanted and knew which one i wanted. There is always a line at this place so i decided to show up when they opened. But I was ignored and there was no communication as to why they do not open at 10am. Imagine getting ready to spend 5k, just to get ignored and feel disrespected. The least you could have done was said we open at such and such time especially after making eye contact. Instead I was purposely ignored waiting outside. If the store opens at a different time than listed, there is a problem. Your wasting people's time. Horrible manager, or whoever is responsible for locking the door at the bottom. Would give ZERO stars if i could. read more

I was surprised I had to wait in line to enter the boutique. After we stepped into the store all doubts had been eased. It was to control the foot traffic of customers and ease associates to customer ratio. I was quickly assisted by Andrew and he showed us a few pieces and helped in offering some options in colors and styles. He was accommodating and explained availability and similar styles of the pieces I was interested in. I felt great finding the perfect gift for my mother and was delighted this boutique was leaps and bounds better than the one on Rodeo. I will be returning here for more Chanel accessories! read more

All men know woman love purses and my wifey is no different. I've come here a couple times in search for those super hard to find Chanel bags/wallets. The BEST SA here hands down has to be Lana Ghareebo! She will do whatever it takes to help you location your item in any boutique in the country and ship it to you if need be. Tell her Tony recommended you and she'll take care of you! Yes there are a couple SA's at this locations with really bad attitudes and subpar customer service. But as with any high end boutique you have to know which SA to build report with for the best service. read more

Personally, I find the SAs here really rude. I can't even begin to number how many times I've walked in, ready to buy something on the spot, only to leave feeling frustrated because none came up to ask me if I needed anything. It's not like I even dress poorly, either, but I suppose me being a teen doesn't help. The only recognition I seem to get is with the security guard. There have been occasions where the security guard helped me around the store and flagged down an SA for me to make my purchases, which I find ridiculous. Given the option, I'd buy my Chanels in the Las Vegas Neiman Marcus over the one in SCP any day. MUCH better service there as the SA went way out of his way to flag down several bags for me and my mom. Plus, it's even more fun to unwrap when giant packages come in the mail! :) read more

This place has mandatory appointment only slots Monday through Wednesday. On Thursday through Sunday, they have appointments and also walk ins. I suggest going early, before the open, if you want to get in as a walk in. I got there at 10:17am on a Thursday morning when they opened at 11. Yes, I was the first one in line, but by 10:45am, there was a long line behind me. The line for the appointments are on the other side, and the walk ins on the other. The people setting up the lines are not the nicest people, they pretty much ignore you. Once we got inside, I was assigned an SA and she was super friendly and nice. She asked what I was looking for, and when I didn't like anything they had, we walked around and she helped us with what we saw that we wanted to look closer at. TBH, this place had very little inventory. I had been looking for some earrings, but they barely had anything left! She told me they were in between seasons, so that's why their inventory was low. Bummer! I ended up finding a cute barrette that I ended up buying. They actually let a lot of people into the store at once, but when I left the store at around 12pm, there was still a long line outside the store waiting to get in. read more

I give One star for the man that helped me at the register and another star for the security guard!!! the security guard was MORE helpful and EAGER to make sure i was assisted than the actual employees were!!! meaning the three females that were standing around! he was helping me try to get someone's attention when they didn't bother even seeing if i needed any assistance! then i had to go up to them myself and beg for some attention! they werent busy either, probably a good 5 people browsing and a mere 2 ppl who were looking to buy! i was one of them! i was finally assisted by a mid 50s' caucasian woman who basically said the item i was looking for was out on display and i didn't have to bother her!!!!! !! yes, it was on display but i didnt know that, and she seemed irritated and after showing me to the item she walked away!!!!!!!!!!! RUDE RUDE RUDE!!! read more

Chanel - Women's Clothing Near Me - Costa Mesa, California

Current sale in progress! 30-40% off selected jewelry, shoes and clothing. This Chanel is located at the South Coast Plaza, right next to Nordstrom on the 1st floor. I came by this store (which was rather a large one) with my mom and husband this past Sunday to do some shopping and browsing. The sale was the obvious reason why I came in here, along with others. As soon as we entered the store, we were greeted by a handful of employees. They all let me know that if I need any assistance, to not hesitate to ask. For the sales clothing and sales shoes, those are displayed in one of the rooms. But if you want to view the sales jewelry, you will need an employee to unlock the case to view it. In the end, I left empty handed but it was nice to view all of the sales and non sales items on display. It was also surprising to find that all the employees here on this visit were friendly and not snooty. Will have to check out the next Chanel sale next year (around May or June). read more

I never leave any review for any boutique but this is the first one . First time I step into chanel boutique and I was so welcome from Shay . She is super sweet , understandable, so patient and very nice person . I know I always indecisive but she gave me time.. told me all the details I wanted to know.. Unfortunately.. I can't get my hand on the one I want that day but Shay is very helpful, she keep following up with me, she always reply my msg and keep me update ab the information i wanted to know. Now she helping me to track down the thing that I wanted . Hopefully we can get it soon .. If u want to go to this boutique.. don't forget to ask for Shay.. she will give you a very great experience shopping at chanel . I'll keep more update once I can get my hand on the thing that I wanted. read more

I initially called the Beverly Hills location trying to locate a bag I've had my eye on and was directed to this store since they supposedly had one bag left of the style I wanted. I first spoke with Ruby who said that one bag was on hold for someone else but who was supposed to get back to me in trying to locate another one in one of their New York stores. I called back later and spoke with Shannon who was very helpful and kind. As luck would have it, she just received a very small shipment of the limited edition bag I wanted!! She offered to either ship it to me or put it on hold for me until the next day before it sold out again. I chose to drive out to O.C. the following day even though the company provides free shipping and requires a signature upon delivery. Upon entering, I was greeted by two guards. The store was a little crowded so I did have to wait before P.J. became available to assist me. She was friendly, outgoing, personable, and accommodating. She even told me the history of how the bag I was purchasing got its name. I paid for the bag and came back later to pick it up after I was all done with my mall shopping. I was very happy to get what I wanted and to save some money in the process since Orange County sales tax is a percentage cheaper than L.A. County sales tax! I highly recommend this South Coast Plaza location and would definitely ask for P.J. or Shannon! read more

This review is for Nancy Le and the service group at this location. I took my bag in for a strap replacement. The leather was coming undone at the stitch. She said replacement would be $X and I agreed. After having the bag for 8 weeks (everything is backed up bc of covid) they emailed me notifying me that the strap is on back order but they fixed it, for free without replacing, and can ship it back to me. I asked them to order the strap and ship it back in the meantime so that I can use the bag. Shipped it back to me and the bag is fixed beautifully!! It almost looks brand new. Great service!! read more