Awesome personnel in grooming! Rebecca took my dog in for a…read moresimple nail trim even though they had closed for evening! It took her 5 minutes and made this customer very happy. The job done on dog was an excellent job! Good for her and her patience, misty was a happy dog!

When delivering an order placed online to someone's vehicle for curbside it's not very polite to…read morejust throw the dog food into their vehicle like use some common courtesy if you are that out of shape and unable to carry a 14 pound bag of dog food without throwing it into someone's vehicle then maybe you need to retire or find a new job!!!!!

If we're just talking about having a place to get all of your pet supplies, where you can actually…read moretake some of your pets inside the store, I'd probably give this a higher rating. But we're not. Petco is a place where you can also go to buy live pets and I have a real problem with the conditions in which these animals are kept. The fish are an overcrowded tanks far above the recommended population for the Bio load creates. At one location, Lancaster, I even saw a pile of dead goldfish inside one of the tanks. I get it, fish die and it's not always their fault. I have bought fish from there, center.street) that passed away within a week from a fungus. When I went in, and told them about it at first they didn't want to refund me until I mentioned that it died with a white fungus and then the aquatic center personnel had a knowing look. Later admitting that many of the bettas that were there had the same one. I chose not to get another fish from there and I went to the Keizer location instead where the aquatic manager said the same thing was happening with theirs yet they were still being sold. I recently went in to the Kaiser location to look at bearded dragons. I was devastated to see that there were too many in each small tank, far smaller than the recommended tank size. there was a sand substrate which is known to cause impaction in bearded dragons and the humidity was too high and the temperature far too low for the species. It was really difficult because I know the special needs they have for UVB and for heat and without meeting these standards they are at risk for metabolic bone disorders. this is not only uncomfortable for the animal but it adds an additional expense to the adopter. it breaks my heart that a place that touts itself as a leader in pets and pet supplies would encourage these sorts of conditions. I know it's not the staff's fault and that they can only do what they're told but corporate should have higher standards for animal welfare. The care sheet on many of these animals is incorrect, recommending enclosure sizes that are far too small. A goldfish should not live in a bowl. A betta needs more than a 2-gallon tank let alone the tiny containers they store them in. I understand there are limits to how they can store their animals with having so many, but if you can't do it correctly you shouldn't have as many. I think everyone would be understanding if they had fewer animals and housed them appropriately. This would also set an example for the types of enclosures and environments that these animals need so that they aren't adopted and placed in the exact same situations. I'm pretty devastated. When it comes to a pet supply store it has everything you need, But I certainly can't justify adopting an animal from them knowing how they'll treat the next one that occupies the cage.

If I could give this 0 stars I would. I picked a 5:15 appointment. I drove an hour out there just…read morefor them to tell me they don't do 5:15 appointments. They also said they called me and I confirmed over the phone that I can do a 5:00 appointment which was not true. I never spoke with anyone. They didn't even try getting me in. All I needed were 2 vaccines

Scheduled our pups for nail trims. Went to the appointment and learned they canceled our…read moreappointment. Male groomer was rude and showed nothing to being sorry about the issue.

This is the second time Petco has disregarded my instructions and shaved my dog completely, down to…read morealmost hairless, in January. Even her ears!! There are spots where he shaved closer than others (see pics). I would like Petco to offer some compensation, but I know I could only expect the passive, "Thanks for letting us know..." blurb. Meanwhile, I'll be finding a new groomer. I've spent all the money I'm going to spend at Petco.

Knowledgeable staff, they've worked with me for almost a year to help us find the best dog food for…read moreour girl nova. Food and skin sensitivity has been a huge challenge, we tried multiple different brands of food, until we found the right one.

Thank you for your amazing customer service and great products. We have no complaints.read more

Event: Grand Opening…read more Pros: so this animal-store is nice! They have a lot of products that some other stores do not carry. For example, they sell Farmina, which is what my dog(o) eats. No other pet store sells in store I always have to order online. They carry the products yay!!!! The staff were very very friendly and I can tell if you shop frequently they will remember you and your pups/cats name. They have a weigh station, which was cool! And, you're able to bring your dogs/catz inside with you. Cons: no apple pay! I was bummed that I had to whip out the card. Would be great to have apple pay or tap!! I will say, one guy did keep making assumptions that I was a new dog owner and kept stopping me every few seconds instead of letting me look and peruse around. I felt rushed or as if I couldnt just take my time to enjoy the store since I am new to Mud Bay. But, my experience overall was great!!

Very cute and clean store, I buy all my guniea pig stuff from here and they offer treat samples! My…read moredog and guniea loved the treats so I went back to buy them as well. The customer service is good. They are nice and welcoming and helpful!! Such a good pet store honestly. Also good food with no bad ingredients. It's not close to me but the drive is worth it for my pets.

My 2 rescue dogs are not well socialized, but learning. I brought in for nail trim that went…read moreextremely well. I was very pleased with how my dogs & I were treated. Didn't have more than few minutes wait. Very happy with Puppy Love & look forward to future visits!!

Another great haircut for Poppy! She was really shaggy when I brought her in and now look at her!…read moreThanks ladies!

Nancy is a thoughtful, kind, very expeienced groomer who went out of her way to accomodate my very…read moreold and lame dog.

I took my dog here as a new,first time customer to do the self service dog wash, due to a neighbor…read moretelling me that is where they take their dog and like it however, I found the facility to be quite dirty. The soap that they provide is extremely watery and runny and the dog brushes they provide were full of hair and not clean, so basically, I was paying $15 to use the water! No thank you! Won't be back

They did an absolutely amazing job on my Chow! The staff is knowledgeable and very friendly. The…read moreprices are reasonable and definitely worth the job they do. So glad I found them !

I bring both of my cats here and I've never had a bad time, nor have my cats. What can I say? Nice,…read moreclean, great with my pets, and quick! They're so good with animals!

We love this place!…read more SO worth it not to have to clean up fur and wet dog smell in our apartment bathroom. I'm typically a cheap-o, so the $24-28 is on the "splurge" end of the spectrum for me. That being said, I find it worth it and I'm willing to pay that much. This weekend was our 3rd time here, and it was our best experience yet. The first time my dog was totally nervous and stressed and howled and scrambled all over the tub and wash area. The girls working helped me calm her and wrangle her into the tub like pros. This time, after having to lift her into the tub, one of the girls trimmed her nails (free with the wash!) and kept her calm and talked to her the whole time (unlike some places that just churn them through - petco). We did the wash and used some conditioner (also - someone wrote the water is too hot - it's got a faucet like a shower so you can make it as hot or cold as you like). I dried her off and the owner gave us a free bandana. She looked adorable! While we were there we saw two adorable dogs that had been groomed with bows in their hair! Love this place, and the employees!

We have been going to Soapy Paws for the past year. The…read moreowner Debbie and her daughter did a wonderful job with our dog Cooper. We scheduled our next appointment for today and we received a call from Debbie a couple of months ago stating she had sold the business. We received a call from the new owners stating they would have a groomer with experience with our breed would we like our appointment for June 1st . We did not receive any reminder call, or any communication from the new owners regarding our appointment for today. Imagine our surprise to arrive at our appointment today to closed doors and a sign saying under construction. I have been a business owner for many years... This is no way to run a business... Will not ever be returning to this business... There just is no excuse for this.

After nearly a decade of being a loyal client and referring dozens on people to Debbie, I had to…read morefind another groomer for my dogs. Debbie has been amazing and it's incredible to have seen her business grow from a little shop to now, a whole salon with workers. I appreciate her and everything she's done for my pups, but frankly these past couple of years haven't been great. She's constantly busy, under delivers and the workers just don't outperform Debbie. We've had more negative experiences like issues with haircuts, long wait times and not the greatest customer service from the newer groomers (super passive texts). Just little things add up over time and I just got to the point where I'd rather just part ways and leave with better memories. Super sad but best wishes to all!

Professional pet service. Debbie always takes care and is very gentle with my little doggo. I woukd…read moredefinitely recommend her service!