11/16/2025 When I arrived at the entrance, my Graphene and Premium features were not activated,…read moreeven though I pay for the highest plan. I had to tell the employee, and he turned something on manually -- but he still didn't activate my full package, so I ended up receiving a lower-level wash.
Because of that mistake, the wash did not perform correctly. The machines are not the issue -- the problem is that they did not give me the service I pay for.
What made the situation even worse was the manager, Anel Sanchez. She was rude, dismissive, and refused to listen. Instead of helping or checking what happened and gave explanations that were simply not true.
Advice: Always check the lights and features at the entrance. If your premium options are not activated, you will not get the service you're paying for.
Very disappointing experience for someone who comes here weekly.
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Al entrar, mis opciones Graphene y Premium no estaban activadas, aunque pago el plan más alto. El empleado activó algo manualmente, pero no me puso el servicio completo, y terminé con un lavado inferior.
Las máquinas no son el problema; el problema es que no activan lo que uno paga.
La gerente, Anel Sanchez, fue grosera, no escuchó y se molestó rápido. En vez de ayudar, dio excusas que no son ciertas.
Consejo: Revisen las luces de su plan antes de entrar. Si no están activadas, no recibirán el servicio correcto.
Muy mala experiencia para un cliente que va semanalmente
