I'm an active member which love to come and wash my car. First time using this okeechobee…read morelocation which is pretty new. It's beautiful from the outside with many slots of vacuums. There was no line around 7:30am which was great. First of all I noticed the final rolling buffer was wet and left a nasty haze on my glass after the drying process. Then when I went to the vacuum area, there were no rags at "ANY" of the slots. I had to walk to the attendant and then they ran out. Why is the attendant just standing there. It's 7am!!! They just opened. All the stations need to have rags!!! I was given a rag but it was soaked. I didn't have a choice but to use it but it completely left all my windshield and windows dirty. That rag was definitely not clean. Additionally I noticed my rims were still dirty which tells me the wheel scrubber is not working and no tire shine. I'm still a fan of "el car wash" and maybe it was a "off" day for them at this location. But if any manager is reading this, please do something about this. I'm soo upset as my car has this white haze and looks dirty. Come on..... it's 7am. My review will be 1 Star and just because the location is beautiful. This is unacceptable as we are paying for the service. I'm not a complainer but no rags at any station? I'll be back soon to see if you guys improve. If you do, then I'll rate you accordingly. But for now I'm completely disappointed

11/16/2025 When I arrived at the entrance, my Graphene and Premium features were not activated,…read moreeven though I pay for the highest plan. I had to tell the employee, and he turned something on manually -- but he still didn't activate my full package, so I ended up receiving a lower-level wash. Because of that mistake, the wash did not perform correctly. The machines are not the issue -- the problem is that they did not give me the service I pay for. What made the situation even worse was the manager, Anel Sanchez. She was rude, dismissive, and refused to listen. Instead of helping or checking what happened and gave explanations that were simply not true. Advice: Always check the lights and features at the entrance. If your premium options are not activated, you will not get the service you're paying for. Very disappointing experience for someone who comes here weekly. ------------------------------------ Al entrar, mis opciones Graphene y Premium no estaban activadas, aunque pago el plan más alto. El empleado activó algo manualmente, pero no me puso el servicio completo, y terminé con un lavado inferior. Las máquinas no son el problema; el problema es que no activan lo que uno paga. La gerente, Anel Sanchez, fue grosera, no escuchó y se molestó rápido. En vez de ayudar, dio excusas que no son ciertas. Consejo: Revisen las luces de su plan antes de entrar. Si no están activadas, no recibirán el servicio correcto. Muy mala experiencia para un cliente que va semanalmente

It was fast and friendly. Short on time? go there. My car shined like a diamond. Thanxread more

Terrible job. They did not touch the inside of the car. They barely vacuumed. The main purpose I…read moreneeded the car washed was for the inside and they did absolutely nothing. Then the guy washing the cars had the nerve to say we didn't tip. They didn't deserve the $25 they charged for the car wash period. First and last time I come to this location.

Excelente servicio! Fue super rápido, llegó puntual, buena comunicación y quedé más que conforme,…read moreSuper recomendable

Came and left in a scooter but did a bomb ass job, took my car from bust to bucks thank you Neo!…read moreHighly recommended!

I can't even front! Alpha wash really did its thing! It's just something different about a great…read morehand wash and attention to detail. They've made me a regular if I continue to get great service and outcome!

Beware of Alpha Carwash (Pines & Palm and Grand Palm Hotel location)…read moreI took my recently purchased car (which is not driven frequently) to Alpha Carwash, after removing the seat covers for the first time, inorder to get a more thorough interior clean my way, since it was a 2nd hand car. So the car wasn't filthy, it just had some area's that i wanted cleaned. Mark you, I bought the car to them to show exactly what I wanted done. I specifically requested a detail in these areas- vacuum faux leather seats, clean the vents, seatbelt buckles, cupholders, and storage pockets--no exterior wash or floor vacuuming. I was quoted $100. When I called to schedule, I was told to meet at a different location (Grand Palm Hotel) and was suddenly quoted $120. After reminding him of the original price, he agreed to do it for $100 if I came to that location. I reiterated numerous times, no exterior wash. After 2 hours, not only did they wash the exterior and tires (which I didn't want), but several of the specific interior areas I asked to be cleaned were either missed or poorly done. Kevin came on scene and he even stepped in and redid some parts himself. At the end, they charged me $107 with tax, and I added a tip, bringing the total to $130. The next day, while putting my seat covers back on, I found multiple (specific) spots untouched/missed. (Pics uploaded) I shared videos and photos and asked for a partial or full refund. Instead, I was told to bring the car back. I explained that I don't have time for another visit and that the service should've been done right the first time, so i wouldn't have to return to get it done better. The response, no refunds, only rework. To make matters worse, I was told the car was "dirty," No, those specific areas were dirty that's why i wanted a detail clean in those specific areas. He also never apologized for the inconvenience. I wouldn't recommend this place. They blame the customer and take no accountability. Why would I want to return. I went home and cleaned it myself with products from Amazon.

This is by far one of the best locations I have encountered to wash my car in Miami. The staff is…read morefriendly, respectful and very attentive. I was assisted by Fernando who provided a top notch service. He was kind and professional. I highly recommended this location because the machines do an excellent job washing your vehicle, there is plenty space for drying and MANY clean towels available. Also they have offers available including monthly memberships! :)

When I arrived at the entrance, my Graphene and Premium features were not activated, even though I…read morepay for the highest plan. I had to tell the employee, and he turned something on manually -- but he still didn't activate my full package, so I ended up receiving a lower-level wash. Because of that mistake, the wash did not perform correctly. The machines are not the issue -- the problem is that they did not give me the service I pay for. What made the situation even worse was the manager, Anel Sanchez. She was rude, dismissive, and refused to listen. Instead of helping or checking what happened and gave explanations that were simply not true. Advice: Always check the lights and features at the entrance. If your premium options are not activated, you will not get the service you're paying for. Very disappointing experience for someone who comes here weekly

Dejo una estrella porque es la única forma que tengo de dejar mi reseña. Hoy llevé mi carro a lavar…read morea este lugar y salí con dos puertas peladas porque hicieron un mal uso del pessure cleaning! El "GERENTE" super grosero no quiso hacerse responsable de los daños que le hicieron a mi vehículo, gritándome y diciendo que era viejo, cuando yo sé muy bien que mi carro no era así. Te caen encima para que te vayas, no recomiendo para nada este lugar! mucha irreponsabilidad Mal servicio Mal atencion al cliente No trabajan con buenos productos, el carro no quedó limpio por dentro. NO SE HACEN RESPONSABLES DE LOS DAÑOS CAUSADOS A TU VEHICULO POR SU PARTE. Nota: HÁGANSE UN FAVOR Y NO LE DEN DINERO A PERSONAS QUE NO HACEN BIEN SU TRABAJO

I'm not one to bash a business but this Carwash is not a business, rather a flat out rip off…read more Depending on the car you drive is how they price the Carwash. There are no written prices and the sales person in charge tells you that the level of dirtiness is how they calculate the price...that alone raises red flags, especially when he begins by charging you $60 for a Carwash "inside and out" but his sales pitch is that they vacuum it 3-4 times--isn't this what a regular Carwash does? Anyway, save your time, gas, and money. Go elsewhere, as I did. I'm done. Thanks.

The worst detailing I've ever had in my life. They didn't even clean the dashboard or vacuum the…read morefloor properly. I kindly asked them to vacuum the floor a bit more, and they still couldn't do it. It's a complete rip-off and a terrible waste of money. El peor detailing que e echo en mi vida , les pedí que al menos aspiraran bien el piso y ni eso quisieron hacer dijeron que solo dije las sillas cuando me dijeron que era completo por dentro y por fuera , es un robo son unos deshonestos.

Scratched my car and pretended like it was already there. Bro I don't have time to waste w ur…read morenonsense. But I will post on every social media platform about your dishonest workers.